I took my Sportie there because it was running too rich. I knew it was the fuel injector & I did what I could do at home.. It didnt help . So off I went to Highland Harley Davidson Shop with my scoot on the back of the truck. The very next day they called me & told me My scoot was ready!! Wow that was fast I asked how much & I about fell over.. Only $60.00!! I was expecting a much higher bill. They were Fantastic!! Service was great!! Every time I go to Cumberland, Maryland I stop there & check out the store & find something I want. They deserve 5 stars plus..

I’ve been to Harley Dealerships in my past but this is the only one that made me feel at home. I actually don’t believe I had a single worry once I got here. Once they realized I was 1,000mi away from home they were instantly on my side and did everything they could to get me back on the road. Ask for Doug, he is literally the best manager you could ask for and I wish everyone on the planet was like him! Also they got me an extension cord to charge my phones and took me to go get the gear I needed(within 30mi) and even brought me back! I would literally ride 1,500mi just to drop off a gift for these wonderful people and I wish everyone on the planet was as great as them.. certainly wish they were based closer to me. Never felt like family in the HD community until now within and my experience shows they are the greatest ever to exist. Plus they wouldn’t let me return the favor with food or drinks so I know they did it from the heart… God Bless High-Country Harley Davison… No words can describe the beautiful experience I’ve had here. I wish the entire planet 🌏 was this great 100%

Stopped in while on a long weekend trip to WV from Pennsylvania because my bike was over heating. One of their super friendly service techs came out and checked everything out for me to make sure I was good to continue on. Come to find out my local dealership actually over filled my engine oil by at least a 1/2 quart. Everyone in the store was very friendly and helpful.

This location isnt the biggest Harley Dealer but it has everything you need. Parts and apparel depts are a strong hold here. The coffee is always free and fresh. The staff are polite and social. If your in town give this place a look!!! A++

Great Dealership! I had my bike break down on my way to Sturgis and I called them and they said bring it over and we will look at it right away. They identified the problem, did the repair and in an hour I was on my way! Thanks for your prompt response! You guys are awesome!

This is a really good shop. And a excellent service dep. They worked on my bike and really went above and beyond. Thanks Raven

Service was incredible! Everyone there went above and beyond to be helpful. We were at cumerland Hog Ralley and blew a waterpump, they had us back on the road in less then 3 hours. We still had a great ride! THEY ARE AMAZING!

Quick service in and out. Okay shop .

Just stopped in on my way through to grab a tee shirt and some riding gloves. Very friendly nice service!

I was on a trip and had tail light problems they took me in and fixed the problem quick out the doorGreat place Id go back again

Nice stop to stretch our legs after a long ride. Friendly sales people friendly Parts people overall was a great experience.

I was heading to Morgantown from the house in Westminster MD I have a 1990 FLHTCU . The Carburetor bracket broke on Rt 68 called and they said they might be able to help he needed to look (Tommy) in Parts . I wired it back up with wire n stuff I found on the road with help of another couple on a bike . Got to the dealer he had parts for a 96 ? N some other parts that didn’t work They ended up giving me some Washers to smash the bracket together after multiple try’s. Redneck ingenuity at its best. They restored my faith in customer service which is rare nowadays I drive a rig around the country trust me Customer service doesn’t exist anymore. EVEN gave me a number of a local shop that deals with older bikes cause I also have a 74 sportster I need parts for . I made it back home should kept going it held together fine now to find the parts in my garage 🥴. THANK YOU GUYS FOR ALL UR HELP.

Great collection of Harley attire

My husbands motorcycle broke down, and he had to have it towed to the nearest HD which was this location in Cumberland MD. Jackie was so nice and accommodating she offered us water and assistance with anything we needed. She even stayed late for us. She really went above and beyond- we appreciate that.

Cool folks work here

Great people. John was awesome with my bike purchase.

Very help staff answered all our questions.

My boyfriend and I are on a road trip and decided to stop in and grab a shirt... needless to say it turned in to so much more. The staff was very nice, glad we stopped in

Service was excellent at the parts counter

First off, I ride a BMW R1200RT sport-touring. In 3 past cases where I was in a tough spot and tried to get help from nearby Harley shops, I was flatly refused any amount of support or advice on account of not being a Harley rider. In this case, it was nearly 6pm on Friday and I was on the final day of the Butt Lite IX 6-day endurance rally / scavenger hunt, having already ridden 3200 miles with another 700 miles left to go in the 12 hours remaining -- I needed to be in Lexington KY by Saturday morning, with a few stops to make along the way. My tire pressure sensor alerted me to a leak in my rear tire. After identifying a slow leak at a nearby gas station, I got on the phone with Dale from the service department at Highland HD and he agreed to look at it with me, so I limped my bike to the shop. Dale saved the day -- he helped me diagnose a small hole in the tire and helped me make a fix. I was pretty out of sorts after a long week with a number of mishaps in the days prior, but Dale was cool and collected, very friendly and patient the whole way through. The remaining staff were equally congenial and friendly, chatting with me after we finished the repairs. I was back on the road about 45 minutes after I first walked in the door, and arrived in Lexington at 5:15am Saturday morning with 3891 miles on the clock, in time to finish the rally. Good people lending a hand to someone in a tough spot, without a fuss about brand names -- this is service done right. Keep up the good work, guys... Thanks!

Knowledgeable and friendly staff. They go out of their way to help in any way possible. I talked for the longest time trying to decide what extras I wanted to buy for my bike.I made sure I got my Salesmans name, Kegan thinking he was on commission. Come to find out they are not on commission, they just go above and beyond to help their Customers.Frederick Harley is three miles from my home in Frederick. I go hours out of my way to deal with Highland Harley because of the people and their fair prices. If you need to be impressed with mammoth showrooms along with over inflated prices and looking to get your ego stroked this is not your kind of place.If you want personal service, knowledgeable staff, fair pricing and a good solid inventory of parts, gear, accessories and bikes, this is your place!

The rear tire on my Soft tail Custom went flat late on Sunday. I had it towed to Highland Harley Davidson dealership and had to get a hotel room for the night. In the morning their shop went right to work. They put on 2 new tires changed all the fluids and had me on the road by noon. Prices for labor and materials were very reasonable. Thats why I had them do more than just the rear tire.

Friendly, helpful staff. Great selection of Harley apparel. Good selection of bikes.

Very helpful, they had the part I needed

I moved to LaVale, MD this past May. Since I moved here, I been to Highland Harley Davidson multiple times for shopping and to get my bike inspected and serviced. This is a great hometown shop!! The staff especially Kegan and Jackie are great and knowledgeable!!

Have what I need for my bike and to decorate my truck

Stopped in to buy a shirt. The man working was very nice and helpful. The store was well stocked and they also sell ATVs. Great store to visit.

Saturday morning we stopped here and asked if we could wash off 2,000 miles of Va, Ky and WV road dirt. The staff at this H-D dealership couldn’t be more nice, helpful and accommodating. The 2 young men in the shop jumped right in with buckets of soap, wash cloths and spray wash. This allowed us to go inside to look around and do a little shopping and stimulate the economy. All the staff in the showroom were equally accommodating.A BIG THANK YOU FROM COACH & BURT TO HIGHLAND H-D!

On Thursday June 13th 2019 I was around 450 miles from home late at night and the rod that connects the foot shifter to the shift lever stripped out. I had no way of changing gears and the bike was stuck in 4th gear. I managed to get off the highway and to a really nice Sleep Inn. I asked if there was a Harley Dealer nearby and was informed there was Highland Harley approximately 12 miles away in Lavale. I called them the next morning and asked for the part I needed. They told me they didn’t have one in stock but one had been ordered. After letting them know I was trying to get home and how far away from home I was he put me on hold. When he came back he said that they would take one off of a used bike and I could come get it in about 20 minutes. I took a cab to Highland Harley and picked up the part and also purchased a new shift lever. Those guys really saved me that day. I got back to the Sleep Inn and installed the new parts and headed home. I wish I had gotten the guys name that squared me away so I could give him a shout out in this review. If you read this, thank you very much.

Friendly place, good people, top notch sales reps that work hard for you they sold me one!!

Hours online seem to mislead people. I was in town at 5pm and hours listed stated they would be open til 7 pm. They were closed!!We also ran into this problem around Christmas time (2018). They closed at 4 pm that Saturday before and remained closed Sunday, Monday (Christmas Eve), and obviously Christmas Day. What Harley dealer closes their doors early and around the holidays??? I am traveling for work and am in this area until March 2019 and have never been more disappointed with Harley Davidson than I am with this one in Cumberland/Lavale!!

Great service and everyone was very knowledgeable and nice. Just wish it didnt take over 2 weeks to get a new tire installed

One of my favorite places and they just hired a long lost friend from my past stop in and say Hi to Paula Newton!!!!😎

Good selection of motorclothes. Friendly staff.

If any Bikers are traveling dont bother stopping here.website and sign on door said they were open til 7 oclock . Wr stopped at 5 and they were closed. Plus we seen 3 of there employees and not one of them said a word to us. They could of said something like Oh sorry we closed before we were suppose to. We would of spent 2 to 3 hundred there.Your loss.RUDE

Great place,great people & good prices! Love them!

Great service great people work there we have bought a couple of bikes from there

As with every trip to highland h.d., it was great. After you,ve been there a couple of times, And they recognize you. They treat you like family. You could not ask for a better group of people. I recommend highland h.d. for all your Harley needs.

Always friendly employees who are able to answer all your questions.

Good selection of apparel and friendly, knowledgeable staff

My home shop! They always take care of us!

I have to stop at all Harley Davidsons when traveling at this kne is one of the #1, Very friendly and helpful

The Harley store is awesome from boots to jackets, shirts helmets,parts for your Harley to buying the right Harley off the showroom floor this place is great and the staff is awesome!!!

Great service from great people! Wouldnt buy from any other dealer ever!

Such great staff, always knowledgeable and friendly. If they dont have it onsite they are always fast to get it for me.

I recently visited this dealer to buy a shirt for my lady friend the staff was more helpful Dee went out of way to make her feel welcomed she even taught her how to get on a bike as she had never been on one before

Love to stop at Harley Davidson shops in every state

Staff was very nice, a decent selection of bikes and our sales person was very knowledgeable.

I cant speak about the sales or parts departments, but their service department is the best.I was in a real bind when a valve stem failed on my bike, and even though I was riding a brand they do not sell they took care of me. They came to the motel I had managed to limp to in 5 mile increments the night before, trailered my bike to their shop, put 2 guys on it to get the rear wheel off (a total of 4 man hours) and sent someone to pick up the stem, as my bike used an 90 degree stem that they did not stock. All of that and I was blown away by them charging me less than $90. They could have really put it to me, and I would have paid it as I had no alternative. But they didnt.If it wasnt for the fact that I live over 250 miles away, all of my service work would be done here from now on.

Friendly staff, knowledgeable, courteous clean pleasant atmosphere.

Nice staff, small dealership, high prices and minimal selections. $$$$x

Guy behind the desk was very rude and pretty much called me a idiot for asking a ? I stopped in to see about a roof for my rzr maybe have one on display but he was like o no we dont do that and he had no idea what he was talking about on the rzr now far as a bike idk but over all very rude will not be going back!

Great place!! Friendly staff & great selection!!

Big help thanks

Friendly

Nice small dealer.

Horrible service.. DONT GO THERE

Great tasting menu and attentive staff

The selection of accessories was not very appealing.

Very helpful staff

This was the worst HD shop Ive seen! We have stopped at 6 others on this trip, all had shirts with location printed for $20-40 each, this store prices started at $45, most were $75 on up. Not what Im looking for when Im buying 2-4 shirts at each shop!

Great service polite people

Very Interesting

Very helpful, polite employees

Friendly parts shipped promtly

Prices to high

Had what I needed

Helpful staff

Great service

Very friendly staff

Out of site dealership!

Closed!!