Very helpful staff. Quality products

The best place to buy jewelry and great customer service

Very good fast service to get an item repaired. Great staff. Will be happy to get my treasure back to wear not be afraid of wearing it.

You go in and get out fast. Very friendly. Number 1 jewelry store.

The staff is very rude and unprofessional. They seem to go out of their way to belittle and be as ignorant as possible to their customers. I’ve only had 2 pieces of jewelry bought through Kay’s, and both times they were completely messed up. I’ve dealt with multiple employees at this store and they all seem to hate their job and are just extremely rude.

They have wonderful customer service and very knowledgeable staff. They do whatever they can to make customers happy.

I wasnt notified when my piece of jewelry was back from being repaired

Everytime Ive went into this store they have been extremely rude and ignorant. When I originally bought my necklace it was around the holidays and they were busy so I gave them the benefit of the doubt, thinking everyone gets a little grouchy during the holidays. I went in a couple months later is was the same red head, she exchanged my chain and didnt give me a receipt or a service plan packet. A couple months later it broke, I go in its the SAME red head but only her boss was there and he was nice and replaced my chain with another, After she magically pulled up this receipt. Another month later it breaks again, SAME red head, making nasty remarks and wont even discuss my concerns. Go in to pick up my chain after she sent it away. A different blonde yells across the store if she can help me, then shes not even speaking to me but talking to her co worker about a personal matter. This store will not be getting my business anymore!

Was very quick to get my jewelry cleaned and checked. Very pleased

Very kind, and willing to help they even offered a couple free services.

Great staff, no pressure, great atmosphere!

Rude staff very unprofessional

Go to Zales, where a warranty is a warranty!