We had a great experience at this store. Justin Wagler and Dan the manager were very knowledgeable, friendly and patient. Appreciate all the help!

I had a very pleasant experience with this Mattress Firm, so I’d highly recommend it. Trent, store manager, is professional, sincere and down to earth. He’s very knowledgeable of the different products available, and takes the time to understand the customer’s needs to help them navigate through all the choices so they can find the best possible option for them. He made the decision making process and overall experience as painless as possible. High quality service and customer care was delivered, so I will not hesitate to return the next time I need a new mattress.

My Slee Expert KD did a lovely job ! Keep up the good work KD !

Chris was friendly, knowledgable and got us a great deal! One week wait time… not too bad.

Great atmosphere, wonderful sales people. Ben was great and he worked everything out with us. Everyone in the showroom got individualized attention and had all their questions answered. I felt very secure in my decision with no pressure. I was not rushed and had so many options. I am so excited for my first night on my Beautyrest Plush Hybrid!

Had real nice experience. The store rep did not try to force buying an expensive matress like some other mattress tend do. There was no pressure buying. Definitely will be back.

KD was a delight working with. Shes incredibly knowledgeable and we didnt feel pressured into buying something we didnt want. We recommend coming here and talking to KD if your interested in getting a high quality product for a great price.

Chris and Trent where absolutely fantastic! We had visited other mattress firm locations but this crew went above and beyond to make sure we were getting exactly what we wanted. They took the time to answer all our questions and there wasnt a lot of pressure. They were very knowledgeable about All their products!

The manager was very attentive to what my needs were. He went out of his way to find the right price point, comfort, and delivery date availability to suit my needs. I was very pleased with the experience.

Excellent service. ..very patient and concerned with my needs in a mattress. Helped with financing and very speedy also! I would recommend this store to anyone needing a new bed!! Thank you Mattress Firm and thank you to the store manager for all of your help.

Trent was great! He walked us through all the different styles and helped us pick out the perfect mattress. He even price matched a competitor, and gave us a great discount on some pillows. Highly recommended!!

We received amazing service from Trent! He provided exceptional customer service and his expertise saved us from making an incorrect mattress purchase. I would recommend this store to anyone buying a mattress.

Wonderful experience with Nathaniel. We knew what we wanted and he helped guide us in the right direction. Very friendly and easy experience.

The salesmen are amazing. So helpful and kind. Would refer to this place. TROY AND CHRIS!

KD might be the single best salesperson on this planet.

Ben was most helpful in this transaction. No pressure at all. While he didn’t have what we wanted, he made arrangements for us to pick up our mattress at the Portage Crossing store. I want to also thank John for helping me load it in the car.

Nice guys. Promises broken. A week later, waited all day. There are 5 mattress stores on Howe Road. Go to the other ones. Same price. Better service.

Found the Mattress that Ive been waiting forever for. Attendant was very nice and polite. He explained about each mattress and he spent as much time as needed to find us the correct mattress

James Davis was very helpful finding the best mattress for us within our budget. He even called other stores to make sure if they have the size we wanted! We love our new bed, thank you!!

I was at search for a part for my bed and headboard. Trent was very helpful at locating the part for me. It just happened to be in the store. So he made arrangements for me to pick it up at my convenience. I was very happy with his willingness to help and cheerful personality

Friendly and professional staff! An associate named Nate helped to find the right mattress for me. They discussed the current sales and asked me questions to narrow down what I was looking for. I also got to test and compare the recommended beds multiple times until I was sure of my decision. Scored an awesome Black Friday deal! I’d definitely recommend stopping in if you’re mattress browsing. My bed is being shipped to me, so I have no comments on the mattress itself yet.

Trent youre one in a million thank you so much for your superb assistance with the smooth purchase transaction and getting the mattress(within minutes)delivered very quickly. I will be referring family and friends. Stay safe.Very pleased customer

We bought a queen mattress & a boxspring for our 8 year old- Trent was so helpful! We got a great deal & were able to arrange a perfect delivery time.

Christian was great, very knowledgeable and friendly. Would recommend anyone to go here!

Christian definitely knows what hes doing walked in looking to spend like $500 (a fool I know😂) u and I both know what a $500 mattress feel like after talking about my options and finances I found a mattress that works perfect for me I cant wait to go to bed now 10/10 would recommend

Trent was phenomenal! Not just a typical salesman that wants you to buy the expensive thing products. I walked in there knowing I didn’t want to spend more than $600 for a mattress and he made it happen! So easy to work with and definitely will continue getting my mattresses here.

Really loved this place, they helped me find a mattress affordable for me in under 10 minuets. Service was great! Recommend coming here!

I had an amazingly great experience with Christian at the Store on Howe Ave. He made it fast and easy for me to purchase a mattress/box spring/frame and mattress cover. I was so dreading this but I was in and out in less than a half an hour such great timing. Also Dave was very helpful at the same time. I will definitely buy another mattress at this store. This is the second mattress From this store. I have been very happy with their service and the quality of the product thank you for doing such a great job Christian and Dave

Nate was a very nice and helpful employee for my wife and I...

Outstanding mattress overview by Benjamin. We looked at several types and the one we needed at a reasonable price. I highly recommend this store and talking to Benjamin.

I wanted to say thank you the salesman that sold us our beds, he did a great job on finding what we wanted, it was less time than buying are car, we were taken care of within 45min this was a great experience!!! Highly recommend!!!

The manager & assistant manager were amazing! They were so friendly & knowledgeable! My son & I were there last night & today. Not pushy to make a sale! They answered all our questions and we felt they were sincere & honest! We went back today to make our purchase. So glad we went in, so glad we bought from them!

Very knowledgeable and courteous staff. Willing to help the customer.

Very helpful and polite. I went in not knowing what I was looking for and was not treated as a idiot. I was shown the difference in the mattresses firmness and what each would do for the quality of sleep.

The man who sold me my mattress was very informative and helpful to make my choice. He clearly knew his product and gave me a good deal to walk out the door. I would recommend going to this specific store, as David is very nice and personable.

Worked with Katie with sleeping accommodations after moving from Las Vegas.

I want to thank Sabrina for such wonderful customer service. She went above and beyond to make sure I was happy with my purchase. I recommend anyone who needs a new mattress to go to MATTRESS FIRM on Howe Ave and purchase your mattress from there.

The salesman was knowledgeable and helpful with what was best for use. Was very kind and not at all pushy. Will definitely go back there when we need another bed and will refer family and friends there as well.

Trent (Benjamin) helped so much. He made sure I got exactly what I was looking for in a mattress! I am so glad I went to Mattress firm.

I worked directly with David and he was wondering! Great personality and wonderful work ethic. He did everything he could to get us the best deal and worked within our price range. He was also kind enough to throw in some AMAZING pillows! :) 10/10 if you are looking to buy a mattress ask for David!!!!

We took our time and Justin was so patient and informative for us. Seriously appreciate how much he knew and the price match! I recommend Justin Waggler to get the best info and deal!

Came in to check out and test some beds, walked out with a new mattress. Christian was extremely helpful and patient, gave us an amazing deal. Extremely easy, in and out in less than 30 minutes. Great store.

We had a great experience with the sales gentleman, Christian and the store manager, David. They made it an overall easy and fun shopping experience. They were both knowledgeable about their product and helped us to select a fantastic deal for me and my husband. We had a minor issue with delivery however the store manager, David was able to get it addressed promptly and quickly. We are satisfied customers. We will shop mattress firmagain in the future.

Trent is a super knowledgeable salesman. I didnt purchase anything at the time but hes the only one Ill buy a mattress from when Im ready.

Jamie was very helpful and provided excellent customer service.

I thought it was going to be so great from trying it out in the store,but it’s not!!!!!!woke up back was still hurting. So I guess I will be purchasing a mattress topper. If any one has any great suggestions that will help a lot

Had a wonderful experience mattress shopping! David was so great answering all our questions and was extremely knowledgeable. The store had a great selection also. I am so glad we stopped there!

Christian was extremely friendly and helpful. He was honest with all of our questions and did not try to upsell us on anything like most salesmen do. I definitely recommend seeing him if youre looking for a new mattress!

Very friendly & went above & beyond to get us what we needed right away!

The general manager of this store was absolutely help beyond my expectations he found us exactly what we where wanting and basically got all the Accessories for free and still got the mattress at a heck of a discount I highly recommended this place to get you what want at a great price and get the mattress delivered not even two days later thumbs up will be returning in the future

Loved the Store employee, didnt catch his name but hes awesome! He helped n when the mattress i selected couldnt be recieved by the date i needed it he accomidated me with another better mattress for the same price! Def was a peach! Thanks for ur kindness!

Friendly staff, helped us find what we were looking for.

The young man waiting on us was very busy, but he handle us in a timely manner, and had a very positive attitude!! He was kind and prof. I’ essional ! He gave us a deal on the mattress set we bought! If ever looking to buy another bed, i would come back here!

Christian Pernell was our sales associate and he made stuff a lot easier for us I honestly recommend going to this Mattress Firm location. Very good service too !

Our salesman, David, was very informative, and educated us, allowing us to make the right decision based on our needs and budget. We never felt pressured or rushed to make a decision. He was very professional and answered all our questions. I would purchase from him again.

Both Christian and the store manager were friendly and knowledgeable. The process was quick and easy but didnt feel rushed. And they were disinfecting everything! Great process and deals!

Christian was very helpful. He was patient with us as we shopped and asked lots of questions. He is very knowledgeable and experienced with the product lines. I recommend going to the Mattress Firm in Main St. in Cuyahoga Falls and asking for Christian.

John was very helpful and took extra time ti help us compare mattresses and frames. Great experience

We were on an “emergency” purchase of a mattress/frame. Moving to Chicago in 2 days! We found exactly what we wanted AND a great deal!

Very welcoming and helpful. I desperately needed to find a good matress and had been looking for a while. They answered all of my questions and made the process simple and much less intimidating. No pressure or upselling just honest recommendations. I would gladly recommend this location to others.

Evan was super helpful. My husband and I are super excited for our new bed!!

To start, I have never bought a mattress from a store before. Ive always been given hand me downs from family or close friends. This was the first store my girlfriend and I went to look for a brand new mattress. We were greeted instantly by Brian. He was very informative and asked us questions about our sleep habits and showed us some beds that were in our price range and firmness. We were also greeted by Curtis who was very outgoing and honest. They both talked to us back and forth and finally came up with a great price my girlfriend and I could afford. They gave us great deals and were extremely helpful with the entire process. Especially since I just bought a house and my budget wasnt the highest. They got me approved and set me up with an insane deal. Brian and Curtis made that the best shopping experience Ive ever had. I highly recommend these guys if youre a first timer or are looking to not be pressured or sold into something you dont want.

Tanya helped us out, and was extremely knowledgeable. She showed us a wide selection of mattresses, perfectly tailored to my preferences. She did not try to push me for a sale, nor was I pushed to try out anything that was outside the range of what I already knew I liked. Information was concise, accurate, and delivered in a friendly manner. Tanya was approachable, helpful, and very casual. Her manner of speaking was professional, but at the same time, comfortably familiar, like talking with a friend. Thank you, Tanya, for all your help!

The service was great!! The salesman Duane was very patient and friendly. I cant wait to get my new bed.

Excellent service! David was friendly, informative and friendly. I will not go anywhere else to purchase a mattress

Your rep recognized the expediency that we needed in getting our purchase ASAP.. he was really informative and helped us make an informed decision..

Our experience with Christan and David were very pleasant..they took their time and answered all our questions honestly... great experience with learning new thingsVery pleased. Thank You guys

Christian and David were working the store when I bought this mattress. It was an outlet mattress and I was ensured by David that it was in perfect condition. Upon delivery I see there’s a hole in the bottom of the mattress. The delivery guys told me to sign off on the mattress and give a call into the store to see how they could help me out. Because I signed off on it, I was told there was nothing they could do. Terrible experience. If you have a choice, don’t shop here.

Christian and David worked with us wonderfully on choosing a mattress. Got a great deal and professional service. Thanks guys!!

I always wanted a sleep number bed but could not afford it. Stopped in to Mattress Firm to check it out. I got a wonderful pillow top mattress and free adjustable base. Im sleeping much better now! The sales team is great and they took very good care of me. The delivery team were professional, fast & efficient and had covers on their shoes. Very impressed by Mattress Firm! Thanks Laura and Brett for all your help!

Great experience with David. He helped us through the process and we got a great bed at a great price.

I had been shopping around for a mattress for awhile now at a few other places, and Mattresses Firm beat them all!! The best part was there amazing NO CREDIT NEEDED OPTION! Rob helped me out and gave me the best experience possible. I highly recommend Mattress Firm, especially this location!!

Come see David and Christian at this location and get all your mattress and base questions answered... and I mean answered with HONESTY.Excellent customer service!! Thank You Guys

Dave and Christian made mattress shopping painless. Answered all questions thrown their way. Will definitely pass on good words about that location to friends.

Vernice is such an amazing person! She was super sweet, didn’t try to sell us anything we weren’t looking for or something we couldn’t afford. She listened to our needs/wants and helped us make the best decision about our new bed! I would recommend her and Mattress Firm to anyone I know that’s looking for a great bed! 🙂

Was in the Market for a replacement mattress and after seeing all the ads for the Labor day sale, stopped into the Cuyahoga Falls store by my home. I was greeted by Vernice, I explained what I was in the market for, and she explained all the benefits and needs in a modern mattress. She was very pleasant, and eager to assist in the buying process. She took time with me, and showed me several models, but always concerned about my needs in a mattress. I really had a fast, pleasant experience at this location and with the Great Sales Rep Vernice. Highly recommend, and ask for her!

Kyle was very helpful and knowledgeable. I wasnt pressured to buy. I was given the information and allowed to take my time without being hassled. A lot of different mattresses and multiple price levels. No pressure to buy the most expensive mattresses!

Matthew was very knowledgeable and friendly. Would definitely recommend this store. Great staff & great prices.

We couldn’t have asked for a better mattress-buying experience. Vernice was great from the moment we walked in and guided us through the entire process by giving us lots of options. She was extremely knowledgeable and helpful, without being pushy. Ask for Vernice and make sure to check out this store! We look forward to having our king mattress delivered (on our schedule since we move at the end of the month) and starting our 120 night trial!

We are very happy with our purchase. After shopping around we came right back here finding the price for that quality bed unbeatable. See Brett for best customer service. He’s knowledgeable and attentive. I recommend this store.

Great experience. It had been 20 years since I bought my last mattress and didnt know what I needed. My friend recommend Mattress Firm so that was my first stop. Tanya was so helpful. She took a lot of time to go over my options and found a great set in my price range. I will definitely come back. Really looking forward to sleeping better!

Overall a great experience. Sales rep (Nate) was very knowledgeable and helpful. Not pushy at all. I was dreading mattress shopping but my expectations were exceeded. Would definitely purchase from this location again in the future.

Christian was very helpful in helping me find exactly what I needed and within my price range. I am very excited to get my new mattress tomorrow!

Weve been in the market for a new mattress to replace our current 12+ year old spring mattress and decided to check out some local places to get a feel of new modern styles. As soon as we entered were were greeted with smiles, patience and polite answers to all of our questions. Not overpriced and high quality products, even better with all the sales and promotions going on. All said and done well be having our new hybrid mattress delivered in two days and look forward to experiencing our 120 day trial and see if it lives up to the hype. Overall, a quite pleasant experience.

Amazing customer service. Great deals and even have delivery. Ask for Christian. Hes awesome.

Salesmen were very knowledgeable and helpful. They made it easy to make a decision.

If you are looking for quick and friendly service, this is the place to go. As soon as I walked in I was greeted with a very friendly hello! Tanya took the time to ask me exactly what I was looking for an quickly took me to beds that matched my wants. Within 15 minutes I found my mattress and purchased it. Highly recommend!

Wonderful experience at this Mattress Firm location. David and Christian were both very helpful with recommendations. Thank you!

This location is a great place to go. I’ve never purchased a brand new mattress before and they made it very easy. We were greeted right away, & Jenna made us feel very comfortable, which made our experience very pleasant. Would definitely recommend.

Nice people great service fair price I would highly recommend!

Curtis was very helpful. Found a bed, with better deal than I expected to find. Delivery set up was easy and my suggestion. Dont look anywhere else,He will find you the right price, with a better mattress set.

I walked in and was immediately waited on. The sales associate David Caine answered my questions and helped me pick out a mattress and set up a delivery date. I would recommend Mattress Firm to anybody looking for a good experience buying a mattress..

Vernice was AMAZING! Actually went check another place to check just for pricing.. I did but actually went back to her because she was very sweet and helpful and I thought she deserved the sale!! She was also right about not being able to be the price!!

Had a great experience with Kyle and Jon! They were very friendly and approachable. They worked within my price range to find me the best deal and made my first mattress buying experience the best it could be :)

My husband and I worked with Christopher Longnecker and his twin brother. Chris was very knowledgeable about the mattresses and gave us all the details about the quality, price differences, and available discounts. The mattress we liked did not qualify for the discount, but Chris pulled all the strings to make sure we have some benefit from our purchase. He also helped me to find the right pillow to make me sleep better at night. The mattress will delivered immediately and we are very happy about that. Overall, we are very happy with the customer service that Christ and his brother provided at this Cuyahoga Falls location.

Tonya Ross-Lane was awesome. She was patient and never gave up while trying to meet my needs for three different types of mattresses and bases. She worked diligently and was very flexible and extremely helpful in helping me meet my price points. I was very happy with the customer service here as mattress shopping can be quite overwhelming for just one mattress and I needed 3. Ms. Lane made it a much more palatable experience than I had experienced at other establishments that tried to sell me what they wanted to sell rather than what I needed and wanted.Thanks a million Ms. Lane.

Great service! After living with my new mattress for 60 days I decided I needed something a little softer. I went back to Tanya and she helped me exchange the one I bought for a new one. The process was so easy. I cant wait for my new bed! I would definitely recommend this store to my friends.

Vernice was a huge help with getting my fiance and I a queen mattress and box spring to suit our needs and our budget. The selection at this location was great and Vernice guided us through the different softness levels of mattresses to determine what was best for both of us. She was also able to order us the low-profile, split box spring for us in a reasonable timeframe and informed me of a delay due to stocking issues quite promptly, and provided me with options to make sure I got what I wanted in a timely manner. This was our first time purchasing a mattress from a big name retailer and Vernice made the experience seamless and comfortable! Thanks so much! - Katelyn & Angelo

This was a very good experience Christian hooked us up big time I strongly recommend going here. Thanks you so much!!

Enjoyed our experience. Matt was a very good listener and helped us find a mattress set that fit our needs. The display area was well laid out and logical. We appreciated the courteous full service given us by all the salespeople. Overall it was a great experience!