Finally had a chance to try The Custard Hut after constantly hearing about how the hot waffle sandwich is to die for. I drove all the way from Oak Park to Dearborn to get my hands on one. The building is small, probably only holds 15 people comfortably and the parking lot is even smaller. I highly recommend parking on the street. We arrived on a Thursday around 8:30pm and it was pretty crowded to the point the people behind us had to wait outside. We all ordered a hot waffle sandwich. They have different flavors of waffles (I went with cinnamon), different flavors of custard (twist is always a favorite) and then toppings. $5 for a waffle ice cream sandwich isnt bad. I took one bite and fell in love. Ive never had anything like it before.Their menu is pretty big and the service was great and friendly...however there is a chance that I may have just gone on a good day compared to other recent reviews that experienced poor service. I hate that its so far away, but the drive is definitely worth it.
Great place for a variety of ice cream, shakes & slushes. The custard ice cream made with fresh waffles is a must! The staff is extremely friendly with wonderful customer service.
Chocolate chip waffle sandwich with vanilla custard, strawberries, bananas and toasted coconut. Take my word for it. Heavenly 😍😋
If I could rate the place a negative fraud I would. Nothing cold and refreshing about my purchase. I ordered the weekly or daily special chocolate cake. It should have been called imitation chocolate foam. Worst ice cream/custard ever, not to mention over priced. I paid $11.10 for this item with not hint of cake or chocolate flavor and a tin roof... Booôooooo🤔🤢👎🏾
Love that they have soft serve custard and scooped ice cream, the variety is always amazing. Their flavor of the week combos are always interesting, have a really nice, subtle flavor. Check them out!
Wow.. this place is awesome.. next time me and my husband will split the hot waffle sandwich it was big my daughter shared with me after she ate her cone
Great place. I really enjoy the products and the staff
Great place, never actually ordered because its always busy but Im sure its good
Im glad someone thought of the hot waffle sandwich. Like geeze, if calories werent a thing Id be there every day.
The best REAL custard!So tasty.Get the hot waffle sandwich, if you want something different.
The waffle ice cream sandwich was alright but it used to be better.
Awesome customer service.great ice cream. Try the waffle 🧇 sandwich...
The Hot Waffle Sandwich is amazing and the staff was very friendly and timely with our order.
Quality has gone down the last couple of years. Waffle is inconsistent, most recently it was soggy compared to burnt the last time. I’ll give it another try.
Always been amazing since I was a kid. Always great service.
Small, non-corporate, delicious. A new favorite.
Awesome service and always delicious! Support your local shops!
Custard hut was AMAZING as always. I had strawberry waffle with vanilla custard and sliced strawberrys and bananas on it. Muah Magnifico!!!
Awesome service and great ice cream and milk shake
Very satisfied with my waffle sandwich. The custard was creamy and t just the right sweetness. I wish they had indoor seating since it was hot outside and had to eat it real lk y fast so it wouldnt melt everywhere. This is about a 35 minute drive for me to get to and I would say it is worth the drive for this
Perfect day,perfect choice!!!🍻🍡🍧🍨🍦🍒
Need help with line control at their busy times or signs that say keep the door shut so people are not pushing each other around. Other then that it was a great experience! Waffle was hot, soft and crunchy, cereal was fresh, crispy. Ice cream delish. Would recommend and definitely return for some more good treats!!
Loved the flavor of the week.Orange pinrapple and mango.Love it
Noice, i live like 5 minutes away and i just ride my bike their its a nice snack if you want to eat some ice cream but enjoy it out side. not the best customer service but its fine :)
You know going out for ice cream is something that’s supposed to be enjoyable! What happened to serving ice cream and greeting people with a smile. Did not feel welcome.I took my kids here yesterday. After celebrating all day from the news that my 4year old has no evidence of disease. After two years of battling cancer. As soon as I walked in the girls just had a bad attitude. Not friendly at all, very snappy. Horrible customer service.after I ordered They said my kids can go wait outside while I wait for my ice cream inside.My kids mind you are 2,4,5Seven and nine. My older one was wearing his mask as was I.There’s plenty of ice cream shops that have amazing customer service. They can keep their eggo waffles.Not worth it. Judging by all the other 1 star reviews on yelp, I’m not the only one that feels this way.
Custard is average and not worth a Teenager telling me I need a mask in the store even though the mandate has been lifted.
I have gone here a long time! Used to ride my bike here when I was a kid.
Small but a lot of really good offerings and some unique treats.
Nice choices........good service!
Love this place. A true staple of summertime.
Everything is always good here 😊
Great custard, a fixture of north Dearborn Heights. Good precautions in these covid times. A short line outside, but they took care of customers quickly.
Crazy crowded but the waffle sandwich’s are awesome
Loved the waffle custard sandwich
Great tasting custard treats
Yummy goodness! Good old fashioned Custard!
Ive visited the Custard hut every summer of my life. It will always be the best to me. If you want something special try the waffle sandwich. Its amazing!
I love their vanilla custard 🍮😋
Best ice cream in the area
Absolutely overrated. Rude, impatient, non helpful female staff.... one only in particular. My first time there I was so excited to go and was disappointed. Waste of a drive, time, flavors, options, and money... If the customer service was better i may have overlooked the lack of menu presentations. Wont be back and definitely wont refer. Customer service goes a long way.
The ice cream/custard is delicious as you would expect. The real draw at custard hut though are the waffles. Custard between fresh cooked waffles, fantastic.The store is tiny and the line is often out the door, but it moves quickly considering the relative complexity of the sandwiches.
Good ice cream
Great little place that’s easy to pass. Custard is great. Finally decided to try the famous waffle sandwich - absolutely delicious! Live down the street and will be a frequent customer.
Owner is rude. Was really surprised that an owner of a business talks to her customers the way she talked to me.
Delicious Ice cream customer service is spotty but I truly believe it’s because they’re always busy so they don’t spark conversation. Fast service always in and out
Stay away! The customer service is horrible. They look down on you like they know all about COVID and CDC requirements. If they don’t want anyone in their store (which is how I felt) then they need to invest in a drive thru or simply shut down! They’re going to have a rush of bad reviews because something has definitely changed that place. Dairy Queen is just down the street with better tasting ice cream and great customer service! Will never go there again and will make sure to tell my family and friends!
A local classic. Ive been going for 30 years never disappointed with food.
It was my first time and gonna be the last. Staff are very rude. If i could leave a zero star i would definitely do that for their customer service, Especially that tall guy who does not appreciate his customers and apparently doesnt know that his place is running because of us.
We love Custard Hut, there wasnt any crowds there and we where able to walk in and order
This is The best Frozen Custard!
Mike and Capri(might be misspelled) were the best their customer service was phenomenal I would definitely recommend this place
Ok so Good custard.. HOWEVER, Ive been coming here for a couple of years and the manager and staff are not warm. The manager is always stern, not friendly, she doesnt smile or act like she appreciates her customers. I always get that vibe when I visit. Its just not a warm or inviting atmosphere. And because of that..I am not returning nor will I refer. I will spend my money elsewhere and support businesses that show appreciation for their customers. There is great custard at other venues!
Hole in the wall place with delicious waffle custard ice-cream sandwich. Doesnt just taste good but who doesnt love a gram-worthy moment. Whatever you order will be photogenic and tasty. Lots of room to park. Is good for a snack just like any ice cream parlor, isnt a meal when youre hungry btw even though its a sandwich!
To die for ice cream. soft serve so rich in that essential for good ice cream, soft or frozen. That ingrediant is *butterfat* baby. I wish they were open all year. Alas, they are closed *well before* the leaves are all dropped, with plenty of warm days to spare. Truth be known, Id go there in January. This place has a incredible reputation for the best. Long lines and wait times attest to this each year, for like decades.
The custard is soo good!
You know what.... I wanted to come here again. I was just thinking about it. But every-time I think about it I can’t stop think about the lady who helps me time and again. She has olive complected skin and dark hair and eyes looks like she is probably 45 maybe a little younger but not by much... anyways she is SUPER RUDE, SNAPPY, acts like you are INCONVENIENCING her.Oh well, Figured I can just toast some egos and throw some ice cream on there and call it a day.
Custard is good but the bedside manner not so much learn to treat people the way you want to be treated. This place has bad atmosphere
Custard is great, but the line here is always insane. Absolutely ridiculous. The process needs to be streamlined. Again, its really good, but prepare to WAIT. Also, if you dont have any cash but you want to tip, they can add a tip when they run your card if you request it.
The waffle sandwich sucked. Don’t know why it had good reviews. Waffle wasn’t homemade, it was an eggo waffle and it wasn’t hot, it was cold and dried out.
Excellent frozen Custard and even better service. This is a Motor City treasure that cant be missed if youre visiting and an absolute destination for locals who dont venture outside of their usual enclaves. Theres not much else to do nearby except bowling, but Ill say it very much worth going out of your way for.
This was the worst establishment I have ever stepped into the owner is terrible. Just an unhappy person. She was annoyed that we were there. Just a nasty woman with a nasty attitude. I walked out. My stomach was turning I couldn’t even order. I almost feel bad for her. Like she needs treatment. NEVER coming here again!!!!
Zara the owner has by far the worst attitude I have come across in customer service.Didnt greet us, talked down to us when we asked about ice cream flavors. Refused to put two flavors together. It was just ridiculous. She is a miserable person and should not ever own a business in custumer service. If you want to meet the most miserable person in the world pay a visit to custard but
Absolutely the worst customer service I’ve ever received and from the owner none the less. The product was not, and is not good enough for my to return to this establishment for such poor attitudes.
Best frozen custard and decent prices. Sometimes the wait is long because it is so popular. I havent been able to find toasted coconut topping elsewhere, my favorite.
I love the ice cream here. Theres so many toppings to try.
Great ice cream! It can be a bit busy, bit its well worth the wait! If youre in the area, I definitely recommend trying it.
Excellent frozen custard. Worth the trip to get it
Love this place
Huge line, this place is popping. The custard is pretty good. I tried the flavor of the week: pistachio and toasted coconut. But they have lots of other ice creams and shakes and things. The best part is the waffle. Definitely get it on the waffle sandwich
Well, one of our favorite places to visit when we go to michigan. But will no longer be visiting this place again. They said we couldnt have a party larger than 2 inside. Our family is 5. That was cool. But my wife goes in to get the childrens ice cream, and when she comes out, i go to go in for the rest of our order, and as im walking in, worker tells me that a family who is still 15 feet from the entrance was there before me. So i had to wait for another whole family to get theirs and by the time i got to get mine, The children were done eating. Ruined the family experience. Milk shake was iight. I would recommend dairy queen over custard hut.
Had a banana shake and my friend ordered there famous waffle ice cream sandwich. Really good ice cream, the only downside is that there always busy! Had to wait 15 minutes for her waffle.
This place is clean and organized. Quick and friendly service.
Its great! They have plenty of choices of ice cream and custard. The custard/ice cream waffle sandwich is the house specialty. Owner and staff are friendly and leave them a tip in the jar! Lines can be long but well worth the wait.
I usually love this place. Its worth the long lines. However, today it took over minutes. I started to notice that large groups that came in after me received their order. I asked how much longer on my blueberry waffle with the flavor of the day. The young lady went to check and then asked me what my order was. I was very upset because the people I came with had gotten their order and finished and could no longer wait. I am grateful I was able to get a refund. Just disappointed that my order was pushed to the side/ forgotten. 🤦🏾♀️🤷🏾♀️
Waffle sandwiches unique,girl/lady at counter grouchy maybe bad day,,,,summer /icecream are suppose to be fun, dogdays of summer,,,,happy times
Very good ice cream with an excellent taste. It gets crowded so be prepared for a little wait. The waffles are made fresh for each order and each week they offer a featured flavor custard. Well worth the drive from Belleville.
This place is so good. Like it was made for all to enjoy. They have a wide selection of different ice creams and soft serve that will make it hard to decide what to try so I would recommend that you go there more than three times. Long lines make it worth the wait but then again this us my opinion. So go there and try it yourself. Start off with a waffle sandwich first then decide what toppings you would favor the most.Example: Strawberry Waffle with vanilla custard topped with more strawberries and nutella. Yup that was so good. Thank you.
Really yummy. The lines appear long, but its a small shop and they move quickly. I cant wait to go back & try more flavors. The pistachio & toasted coconut twist is amazing! So many options... Its everything!
Waffle icecream sandwich mmmm
I wish they were open during the winter...😥😥. Love all the different flavors that they have. You feel like one of the cool kids. This is definitely a gem.
Hot waffle sandwich is a MUST HAVE. if i dont make it here at least once in summer, what are u even doing!? Pistachio toasted coconut was top notch!!