Wowzer. After long wait in drive through, and several minutes trying to order and then correcting order, we approached the window. Not surprisingly, all of our orders were wrong. After a short exchange with the person at the window trying to explain how the order was wrong, we finally just asked for a refund (and quite surprised there was no offer to just make the correct drinks!). Won’t be back. And hopefully someone in higher management can help this location out. It is in a tourist area and those of us who are visiting here have a different expectation for our Starbucks experience.
Asked for hot coffee and got OLD Cold BitterCoffee. Outside appearance is nasty dirty.Had to wait for a hot fresh coffee that I paid for. I don’t mind the wait, but be honest and give me what I am paying for!!!
We ordered a mobile order for sandwiches and for drinks got our sandwiches 15 minutes ago we’ve been waiting almost 45 minutes for our drinks! And the last time I was here we waited 20 minutes just for one and drink with three workers in the store and one customer inside the store now
My experience at this Starbucks was great, the staff were very respectful and overall it was a nice experience. I would definitely come back here and chill since it was just so calm. I would highly recommend it here to those who live in Desert Hot Springs or are visiting.
After orderiñg two travelers for an event yesterday, my husband went in to pick it up and the guy was RUDE. HE DENIED THE ORDER WAS EVER PLACED! He made no effort to right the situation. We ended up going to the Yucca Valley Starbucks who were thrilled to help us. THIS STARBUCKS NEEDS A CHANGE OF ATTITUDE!!
Nice Starbucks but question everybody wants to know why is there only one Starbucks in desert Hot springs
I’ve always had problems with this Starbucks. Their “machines” isn’t working cause it’s 15 minutes until they close, hmmmm a little too convenient. And they have mobile order available but lock their doors at 8pm which means you have to sit in their always long drive through. Doesn’t make sense that they would have their mobile order available yet you can’t even pick it up inside as instructed. Not to mention that they’re ALWAYS super slow here. I typically do mobile order since it’s suppose to be “faster” but I’ve had it happen multiple times where I’m waiting literally 15 - 20 minutes past the pick up time for a mobile order and watching other people who have just come in get their drink.I’ve also had a few times where I order a frap with no whipped cream plus almond milk and they don’t put whipped cream on the top but add a huge layer of whipped cream on the inside which I usually only notice when I leave the store. Which is a really bad allergy issue that’s happened multiple times.Everything I’ve mentioned has happened multiple times.I also never order more than two drinks either, one for me and my bf so there shouldn’t ever be any of these issues.It’s honestly really sad that I always stop here and KNOW that I’ll have some type of issue here.I would avoid this location at all costs, not worth the hassle especially since I have to call Starbucks customer service to get two refunds since they don’t want to help here.I rarely write reviews but it’s come to a point where something had to be said.
I invented new drink they had no problem making it apple crisp machiatio Frappe
At the begging it was great but now lately for the last 2 years their coffee hasnt been the same have gone at different times and they are always out of something it never fails whether its cups ingredients or something then I go back couple days later and still the same thing the manager is not doing the inventory right and is not setting up the team for success.
The amazing teamwork and accuracy of the orders just wow! Polite friendly and professional.
As always this was a busy place, but the baristas are always friendly, professional and quick. My choice today was a Mocha Frappuccino and chocolate croissant. My Frappuccino was perfectly blended and the croissant was one bite of delicious flakiness after another. Perfect!
I spent 25 minutes in line this morning. Drive through is usually very slow, not just today. No cold brew either.....
I echo a lot of the other comments on here. The drive-thru is slow most days, and mobile orders are not fulfilled timely. I once got chastised by a person working the window that I need to go inside to pick up my order even though I placed the mobile order like 25 mins before showing up to the window, way past the estimated pickup time. And yet people were getting their orders faster just walking in and ordering, so mobile ordering here is a joke from a process perspective, you dont gain any time or convenience. I also once got stuck in the drive-thru because the person in front of me tried to turn right upon exiting going the wrong way down the one-way and the car got stuck on the elevated, unfilled curb, so that was an adventure. Luckily they removed that stupid high curbing.I just wish we had more coffee shops in DHS to help diffuse all the coffee needs from this one, clearly overwhelmed, Starbucks location. I think the majority of the people working here are trying their best get stuff done with the constant crowds, but Ive definitely been to other Starbucks with similar volumes of orders, get stuff done and taken care of much faster.
I used to enjoy going to this Starbucks now I find the the employees on the line a bit loud and the conversation tends to pour out into the customer area. Definitely something they can work on. I dont go to Starbucks to hear the conversation of there employees.
Okay so I lived in dhs most of my life and Starbucks used to be a great place to go study and have a great time also everytime Ive ordered they got it right. Now this Starbucks is the worst in the valley. The drinks taste like tap water and I get a terrible sarcastic attitude with my disgusting drink. I dont know what happened if they got new management of something but I shouldnt get charged extra like they been doing and have extremely long waiting times. They are just awful!!
Ive been to dozens of starbucks always get the same espresso Frappuccino with an extra shot, and no matter how many times I tell the they still give a a glass with iced sugar water no flavor of coffee anywhere to be found it is disgusting the starbucks in Desert_Hot_Springs just cant seem to get it rigth.
Usually packed most of the time, but not now due to COVID. Best option is to order on mobile app and walk-in to pick up. Parking is always terrible here. Not as bad as usual due to COVID. Drive thru frequently backs up to driveway. Makes pulling into and out of parking difficult sometimes. More people using drive thru due to COVID. I ordered on mobile as I crossed Interstate-10, walked in and out in seconds, as drink was ready and I was the only customer inside. I live 2 miles away and it takes about 5 minutes to get there. I place my mobile order as Im walking out of the house and its ready when I arrive.
It was our 1st time going to this actual Starbucks. We went thru the drive thru and Molina helped us. She was so sweet and enthusiastic. She made it such a great experience for a first-timer. Love her smile and she is definitely an asset.
Coffee wasnt super hot. Staff seemed short handed and tired. Not friendly or friendly. Just doing their jobs
Pretty terrible. Always out of almond milk and cinnamon dulce. To be fair though everything is 1 star in DHS
This Starbucks was fast and awesome and the nice lady taking our order was very nice and took the time to talk to us and wish us a good traveling. Very nice!
Excellent ServiceCoffee DeliciousVery Fast Polite ServicesBlessings 🌹
The line is too long and the wait will make you late. They need more Starbucks in DHS. I waited in the drive thru about 35 minutes just to get my mocha frapp. I wanted one soooo bad.The clerks know their stuff as far as the drinks its not their fault the line is always so long. Its just so good.
Out of products 3 times that I have been there. Employees were helpful, polite, and had other suggestions.
They never have anything in stock!litterly everything you order they say Im sorry we dont have that.by far the worst Starbucks
Hot, Venti, White Mocha Breve, ristretto shots, add a shot, no whip no foam... Its THE only way to go baby!
Finally a 100% beautiful remodel..it is beautiful inside.they did a great job WOW. The chairs unfortunatley are All very uncomfortable..Gone are the nice cushioned chairs...the back rest on these new chairs not even high enough to support your spine. Unfortunatley sometimes Its more like a flophouse all the losers and freeloaders in Desert Hot Springs who sit around all day long do absolutely nothing drink water use the free Wi-Fi and the restroom . Lots of them come in and conduct business and do not purchase anything.. The staff are excellent always happy work well as a team treated like family. Great location..
Very sweet but don’t know how to charge drinks when you’re customizing them. Also they don’t taste good either.
Terrible experience go to any other Starbucks besides this one.
The services is so terrible my coffe is empty,you take your coffe by yourself when everyone take your food.
I usually love Starbucks double smoked bacon sandwich, but the sandwich at this location was not good at all. The temperature and flavor was unacceptable. The caramel macchiato was delicious, but the sandwich ruined the visit and lowered the rating.
Busiest starbucks. Everything is a 30 minute wait. Waited 25 min for my order ahead drink. So dont come here if u got things to do
This is the worst location. They constantly get my order wrong & I typically have to wait fifteen minutes for my drink each time.
Too busy for walkins. Drive they only here if you want any service. Weak.
DHS store is the worst! They are about the only store I know that still do not take walk-up orders. Half the time their mobile ordering system is either turned off or not working. According to the unhelpful lady that kept telling me to go outside and get into drive thru she said its been going off and on line all day. After I asked her if someone standing right there in drive thru could ring me up instead of waiting for the drive thru line to let me out of my parking spot, and then get in that long line!! Hire more people, theyre rediculous.
I think this store is trouble maker...i love starbucks EXCEPT this Store. i recommend it. Do Not Visit this Starbucks. Horrible Place.i am not sure...he was a manager or not...anyway...he was an employee of that store...i think he was a discriminator... i felt insulted...Do Not Visit this starbucks especially if you are Not White person!!!
Love Beckey! Such a sweetheart makes me smile every time I go. I work in Palm Desert but prefer this Starbucks every time because they’re so consistent with my orders and I never have any problems, compared to some of the others I go to where my orders almost always get messed up or they have other issues (not their fault). I give it a four only because for food they don’t offer the same as other Starbucks, but still one of my favorite locations.
Always fast and friendly,use app ordering.
This is the slowest place, they have 1 person making the drinks every time while everyone else stands around and talks. I understand it’s just drive thru right now but why does it take 40 minutes to get through 5 cars?
So 6months into the pandemic my Starbucks stores I would normally go to began to close one by one... and I drove out of my way to those stores because of the service I got. So my last choice was DHS Starbucks which was 2mins from my house but avoided it because everytime I went my drinks were wrong the service was bad or the wait was long. Well I had no other choice but to begin my 5 day routine with starbucks being the start of each day at the DHS STORE. my first week I went I had my drink wrong twice. But by the second week these ladies had like a 360 turn around i was like who are these people it was like the manager who is the current owner put his foot down and created these amazing baristas. Each day I went they greeted me right away and even knew my name. I felt like I was home again in one of my other stores I go to in beaumont or Ramona expressway. These ladies have both my drinks ready on time and always ask if they only see one of my drinks if I was getting the second one so they can start making it. It felt so good to be able to come here and just start my day off right .You guys are amazing at what you do and want you to know I appreciate you all for coming in during this time and making sure us crazy starbucks lovers have our drinks each day. THANK YOU TEAM FOR BEING AMAZING AND MY NEW FAVORITE STORE#GreenTeaVentiMacha7scoopsNonfat#VENTImedicineball❤😉
Amazing staff and service!! Ari always makes my drink perfect!
Very Friendly and Happy staff. I Love Starbucks customer service.
I dont know what is going on with this location--the drive through is 30 min minimum. Even between paying and recieving my drink was 5 min....id understand more if they were busy inside as well, but the inside is closed.Also make sure to call ahead, they run out of things (cold brew) and you wont find out until 20min waiting in the drive through.
During the pandemic, using their app is really a convenience and a time saver.
Consistently superb!
I didnt like to walk in to find out you have to order only online, there was a lady who entered the store and wanted to order. She got upset after being told to order online and just walked out. The service wasnt as good as in other locations.
I give this location 0 stars. At night they have the worst rude baristas I waited for 30 min in line and got to the speaker at 8:00 one girl said can I take your order and a male said sorry the computer is off. It’s not my fault they were taking forever and the line didn’t move. They help about 6 cars in 30 minutes.The male said he didn’t care how long I waited, rude!!!!! Never again will I waste my time and money here. This happen on 09/14/20
Always good people and tasty snacks
Besides the long wait in line they have been out of the drink we asked for its not the first time either
Great starbucks this is my favorite starbucks yes me Scott hansel say this place is great
It was way busy there took 1/2 an hr to get my order. Someone open a second location please!!!!!
The drinks where nasty it tasted like water
They were all very nice. The person working the drive through I think there name was lily.
Awesome start Monday
I ordered 2 dark roast coffees at 10:13am, after waiting for 20 minutes the girl calls my name just to say “we don’t serve dark roast after 10am” I said ok I’ll take blonde instead, she says we don’t have that ether! since when Starbucks doesn’t serve regular coffee after 10am?
Very slow all the time
Clean, nearby work and convenient too 👌
Always fresh
Terrible wait time and horrible location. The mobile order option is always turned off, 30 minute wait minimum in the drive thru (don’t understand why being that they are not servicing anyone inside) and be prepared for them not to have what you want once you get to the window. I understand that there would be hiccups during COVID but I don’t see any other locations having this problem, seven months later.
Excellent! I was amazed at how choreographed this unit operates. Multitasking at its best
Thank you so much for all your help, with explaining the different kinds of coffees you had . made ordering so much more easier...
Every time I come to the Starbucks in DHS they always take forever even if there isn’t many cars. I don’t know but for me it’s so annoying because it always goes so slow. The bright side is that everyone is always so nice.
.....mehhg...its DHS. Everyone has there own pace. Mostlikely they are out of what you want...you might get some attitude.....your drink will be disappointing but ultimately get the job done although overpriced....at this point i just keep going back for the disappointment and abuse..makes me feel alive!
Always out of ingredients yet charge full price ran poorly
Can’t get coffee at this location unless you order from your app
My daughter thought she was old enough to order her own strawberry frappe and chocolate croissant, what she didnt realize is that she ordered it at different location than the one we were at. I called the Starbucks where she ordered it and they told me to just show our receipt at our current location and they would honor it. I was super surprised when they did, not only that but they didnt even give us a hard time. The girl simply said no problem. Now that is awesome service.
Waited in the Drive-Thru line for almost an hour by the time it was my turn to order happy hour was already over and though I was there in plenty of time I was unable 2 get my happy hour drinks not cool
Love Starbucks it takes a minute sometimes but its the only one out here and they do got Really good drinks..
Is the only Starbucks in town but I always get the chicken caprese sandwich whenever they do have it available I absolutely love it its a good sandwich to eat on my way out of town and I always get my venti white chocolate mocha with the whipped cream and ice in it and its always made perfectly and the girls are great very polite I loved you guys over there you guys know who I am
As busy as they are when are they going to start allowing people to sit in and eat and drink coffee
This location was one of the best I’ve visited. We had a pretty large order including a coffee traveler, which normally will throw a staff off since the travelers are very inconvenient. And the staff was so friendly and helpful even though it was a busy morning. They were quick and on top of it and had amazing attitudes!
I have not been to Starbucks in a few years, however I am In the Sunny state of California and my friend treated me. They are practicing social distancing and they had us in and out in a few minutes. I had the Carmel macchiato it was so good my friend had an iced coffee.
OMG I love Starbucks!! Now with that being said... Its small always busy some works are friendly I feel they need to work on that with the location Im grateful theres one out here other than that they need to work on the cleanliness of the store
Horrible Service This Time They Got My Order Right But It Took 30 Minutes To Get 3 Beverages.
Manager here is super nice but the girls that work here have the worst attitudes and are so condescending.... you guys need to have a team meeting or something about this issue that seems to happen every time.... I’m nice myself so I really don’t understand the attitudes?? Makes me want to go out of my way 15 minutes just so I can have a better experience??....
The customer service was impersonable and rude.Reoprted to Corporate.
10 people working, but no one to hand out mobile orders.
Worst store I’ve ever ordered from. Terrible customer service, I ordered my drinks from the mobile app and I have never waited in the store for nearly 20mins before my drink was even made. About 6 customers came in and left within 3 mins however I was left waiting for too long.
So lucky to be able to get Peppermint lattes!
Cool👍
Finally encountered the rude “Karen” in the drive-thru who was trying to charge me extra for cream on my quad espresso. She was like “if you want cream to the top i have to charge it as a latte, there’s no charge if it’s not to the top.” Excuse me Karen, but I usually make my own drink inside, but since the pandemic has closed the inside of your stores I have no other choice. So petty! This occurred on 5/31/20 in the afternoon. Acts like the cream and sugar comes out of her paycheck!
Customer service was excellent
Love starbucks!
Good caffe
Way too busy. I waited 25 minutes to buy a box of pods. Only 1 server at the front. The rest-- 4- were at the window. Good service but this is the only Starbucks in town-- for a city of 30,000. We need another Starbucks or coffee place as too impacted. Even in the afternoon there is a line of 5-6 cars.
Super clean store. The staff is amazing and extremely kind. They were super busy but still got my drink to me very quickly
This is my favorite Starbucks. The staff is always friendly and very knowledgeable in regards to different things to drink. The sandwiches are so good and fresh. My favorite drink is the tevana teas.
This is the worst Starbucks Ive ever been to unfortunately its the only one in this area or I would go to another one... The employees are rude here and steal from the customers!! Today the cashier took my cash for my drinks and still charged my Starbucks account and took all my stars!!! Manager could careless what his employees are doing... This is Starbucks is a joke the way its being ran!!
This Starbucks has always taken what seems.like a long time to get thru the drive thru service. I will say they have gotten a.lot better and wait times are tolerable. Staff is always friendly but, they also seem to run out of supplies more than other locations, i.e. cups, caramel sprinkles, flavors, etc. But its also the only starbucks.locatrd in DHS. Be grateful!
Not once have they gotten a drink right here. Normally what you order at one Starbucks is the same at any other location. That has NEVER been my experience here.
Ordered a decaf drip. Waited 15 minutes. Brought it to the attention of a manager, who gave me my money back. Lots of Have a nice days but no sorrys. First and last time to this place. Ridiculous!
Been a customer for years new staff is very unprofessional. Especially one named Melena i believe thats her name. 👎
This location Starbucks is real nice. Everytime Ive gone I get my drink fast. The staff is friendly and if you sit inside they might even offer you a drink that may have been a mistake but hey a drink is a drink!
I, personally, think the staff here does a GREAT job with everything. Most of the time, my drink is perfect. They are happy to oblige any special requests and most of the partners are friendly and appear to enjoy their work.
This location needs to hire some employees that know what drinks are, they got my whole order wrong and the young lady had to make my drink 3 times because she didnt know which one was vanilla bean. I gave up and took a Mocha cookie crumble and a cafe vanilla instead of what I ordered which was a vanilla bean and a regular mocha frappuccino.
I went yesterday they were backed up. It was busy I waited they are such nice people. And you can tell they really care about their guest. Sean helped me and he got my order right. Sometimes you have to wait awhile but that sincerity in there voice and the smile on there face is enough to keep me coming back. So thanks for looking like you care and hopefully they give Sean some kind of promotion if hes not already there.
Great staff, super for great coffee in the area, the they close a bit early for my schedule I wish they were open a little later in the evening especially in the summer. But overall four stars next to the Starbucks DHS crew, see you soon! Thank you thank you thank you