My vehicle was side swiped and it was recommended to use Caliber Collision. I was not disappointed. They kept me informed via text about the status of my vehicle almost every other day. And my vehicle was promised to be ready on the day they stated, and it was. Thank you Caliber Collision. GREAT JOB!!!! My vehicle looks like it just came off the showroom floor at the dealership!!!! See before and after picture of my vehicle.

First and foremost, I just want to say thanks to the whole staff. Maurita, did an excellent job at keeping me informed and my Toyota Rav 4 looks great.

I highly recommend Caliber Collision. Very professional and no problem with keeping the customer fully informed throughout the repair process. Quality workmanship, as well.

Outstanding work, the new parts matched perfectly with my original paint. The shop communicated very well through text messages to keep my updated and provided a day and time for the repair completion.

The issue I brought the car in to be fixed was done (2 days later than initially promised) as promised. The passenger door however would not open. We use this door everyday to drop kids off a school so I am sure it worked when I dropped it off. Now I have to take my car to another shop to fix a issue I did not have when I dropped it off. I was however told there were pictures of my damaged door before they worked on it but why not tell me about it before I left. They did offer to give me an estimate on the repair but I have not received one as of yet.

The rudest front desk employee I have ever encountered. The first time that I called them to set up my appointment to drop off my car, never told me that I could only start my rental the day I would drop my car so when I actually did drop it off the day of my appointment she tells me that I would have to pay those 5 extra days out of my pocket, had she told me the first time I called them I wouldn’t have to dish out extra $1000 out of my pocket. Told me the car would be ready in 2 weeks, wasn’t ready till after 3 weeks. It used to be a lot better when it was Abra, unfortunately not anymore. I will not be using them for any of my car problem in future.

Great communication on where my car was in the repair process and you guys have the car looking brand new! Awesome work! Easiest drop off also, I took my car there and the rental company showed up not long after to bring me my rental. I used Caliber Collision because thats who Geico uses in the Douglasville area, and I will use them in the future if the need arises. Thank you Maurita and team for making this pain in the butt process be less of a pain in the butt!

The staff was helpful and fast so there was pretty much no wait time at all. Also they repaired my baby in a timely manner, cleaned her up real good (inside n out) and even replaced the blackout sticker on the license plate which i was not expecting them to do. I would highly recommend them for your repairs!!

Very pleased with my repair and communication. The staff at this location is very professional and friendly. I enjoyed the text communication update and transparency when it came to my repairs. Even though it took a little over 2 weeks, Im pleased with the time and care that went into my repair. I was even more pleased to get my car back cleaned inside and out. Thank you!!

Caliber promised my repairs would be done in 30 days. It took them 60 days and my rental car on my insurance was for 30 days. I called Caliber to help with my rental expenses and they refused to give me any discount are provide any help fir my expenses and I am still waiting on a part. Do not use Caliber.

They did a great job fixing my vehicle as well as keeping me updated on their progress. I would definitely use them again, I just hope that I dont have too

Fair prices, very friendly staff.

Kept me informed and repaired the damage in a timely manner. Also did a quality job on paint and body work.

They were very efficient, kept me informed the entire time and were done before they estimated and the work is quality. I would definitely use them again!

Just called to inquire about car repairs and the receptionist Tawana was extremely helpful in giving me assistance! Superb customer service!

Overall, Im not satisfied with the company had to take the car to the shop several times for the same issues, which if the work was done correctly the first times I would not have to take the car back. Moreover, they advised the work was completed and I would be satisfied, which I should have known, I had to call and advised my car might need an alignment, which I should not be the one informing the technician, lastly between myself and ABRA there where no communication. Once again, Im here again for the same problem, once again I was guaranteed that the was completed and I’d not have to bring the car back, and every time my car has to go back, the insurance pay for work that cant be fixed properly. They consider this being finish work, cracked the windshield, a gap between the bumper and the windshield, the side fender not properly install. If you ever consider going to ABRA make sure you do a walkthrough or your inspection

Front desk personnel will make me look for another repair location in the unfortunate event I have to get my car repaired from an accident again. I do not like going to a company and made to feel like I am a nuisance.

The people were nice they explain what was being done to my car and kept me up to date on it.

I picked my vehicle up in June after they did repair work after someone backed into my fender, and I was told that the chrome drip molding they they had to removed for the repair was on back order and as soon as it came in they would call me. Ive been driving around with the older molding being held on with double sided adhesive tape. When I call, over and over Im told that Ill be called when it comes in. Theyve been paid, yet Im driving around in a car that hasnt been repaired completely.

Wonderful people. Jesse from start to finish has shown care and professionalism. I was updated every steps of the process. The finished job looked perfect, Im completely satisfied. Thank you Jesse for a job well done.

Friendly, just not as fast as I needed on a consultation.

Great shop and quality repairs. The staff is very professional and took great care of my vehicle. Thank you Robert for keeping us updated.

Great service friendly highly recommend. The best auto shop in Douglasville for sure 😃👌 Happy customer

Shop was wonderful with keeping me updated on the repairs of my vehicle. Of course some things could have been better but overall I would recommend this shop.Update: If you need your windshield replaced, do yourself a favor and have that portion of your repairs completed somewhere else. I’ve been going back and forth with the glass department for almost a month now concerning installing my windshield correctly. I picked my vehicle up from Caliber and I heard wind noise coming through the windshield. An installer came to my residence a week later and glued the bottom of the seal. Following week they returned and glued the top of the seal. I was then told that they would replace my windshield and start over. Now the installer is giving me excuses after excuses and I have yet to have my windshield reinstalled correctly. I was trying to be nice but now I’m furious! This makes no sense! It’s been 1 month since I picked my vehicle up from Caliber. I did not think that I would still be going back and forth with the glass department over a windshield that was installed at Caliber body shop. Somebody needs to ownership of this problem. Each time I call the body shop, they transfer me to the glass department. Save yourself the frustration and have your windshield installed by someone else.

I was in a car wreck caliber got my car back to me as scheduled and did a Great job!!! with painting repairs body work and so on. On a personal level of understanding the importance of being considered was100% thankyou!!🙏🙏😊

Very professional, friendly staff. The repairs on my car were done quickly and efficiently and it was completed before schedule. I am very satisfied with all the work that was completed on my car. I highly recommend Caliber collision.

A great job repairing front end damage to my daughters car. It looks like nothing ever happened.

Tacky work. For the 2nd time.

Great customer service.

Everyone at Caliber was great! Jesse sent me detailed messages of what was being done to my car & the process they had made almost daily. My car was done a whole week early & it was not a simple repair. My car looks brand new again & I couldn’t be happier. Thanks Jesse & everyone at Caliber!

Oue insurance company had our vehicle scheduled for collision repair at Caliber earlier this week. Since they did not call us within the promised time, we dropped in to set things up. The receptionist, Kim was incredibly rude, refused to help us coordinate the promised tow into the shop and told us that we were on our own. She said that she isnt doing anything for us until the vehicle is sitting in front of her. Zero professionalism, Zero integrity, Zero humanity. We called our insurance company and switched body shops. Maybe caliber shouldnt assign their rudest, nastiest employee to be the customers first point of contact..

Thank you for repairing my vehicleThank you for taking the time to wash it as well as keeping the interior as clean as possible.I will be referring you to best Collison repair for quality.

Great customer service. Great repair work.

Was in a accident dealing with a deer 🦌 and repairs needed to be performed to my bumper .... they fixed everything that was damaged behind bumper and actual bumper ..... my suv was returned to me better than what I brought it to them as ..... they even cleaned the whole interior of my car waxed and shined the exterior and even added gas ⛽️ for me ..... very impressed with the way they do business

My First experience with Abra / Caliber collision was the replacement of my windshield on my 2018 Honda Accord. My experience was simply amazing, everything seemed to flow continuously in one direction and my windshield was replaced flawlessly. After my amazing experience, I knew for a fact I would trust Abra / Caliber for any related work providing my car needed their expertise on any type of relative repair.Thanks Abra / Caliber!My Second experience with Abra / Caliber was for body work on the passenger side rear quarter panel on my 2018 Honda Accord. Once again, amazing work! My car looked as though it was just purchased from the dealer! Wow! This work is TOP notch! This place is truly full of gifted and talented people. I will continue to patronize this place. I work very hard for what I earn and being a veteran of the US NAVY, I will happily pay for a great value.Yes, yes and yes you guess correctly, I came back for a Third time to have some extra accessory body parts painted to match the color of my 2018 Honda Accord. I was given a reasonable estimate, I dropped off the parts, picked up the parts as scheduled on time and ......WOW! They look like they came from the manufacturer. Perfect, Perfect, Perfect!I would say that I have had an amazing experience with some of the best down to earth good-hearted people who provide a good value for the excellent work they provide. Thank you.

I took my car to Caliber after being rear-ended. They were professional and kept me updated every step of the process. My car was actually finished sooner than they promised!

The front desk receptionist is rude and lack any personal customer service skills. They need to retrain her on customer service and on how to smile every time you call she is short and rude she places you on hold with out asking!

This place is pretty cool. They kept me updated via text. Repairs were done faster than predicted. They even brought my car to my house when I was unable to pick it up due to the unexpected early repair. I hope I never have to go back there, but I will if needed. Jesse is awesome!

Very reputable establishment. Most definitely recommend.

…

Everyone was so very sweet and kind. True professionals!

Outstanding staff and service..will recommend to all my friends and family

Thanks Mrs.Finch and Thanks a mill Kim yall rock and took great care of me

I appreciate the professionalism from Robert and the staff. They took care of everything and I would highly recommend them.

Such a great team! I dont expect perfection but want everything to be completed correctly. There was a little confusion on the first day my car arrived. However, the manager, Chara, was exceptional and made sure that everything was address the same day! I was so impressed with her. I didnt make a complaint, but she became aware of an issue with my vehicle, called me, and took action to correct it ASAP.Thank you so much, Abra Team! We will definitely recommend to friends and family.

Seems like they make good time.. Oh still waiting. I Ill update when I get my car back

I have my car fixed there and everyone was very professional,knowledgeable,and has great customer service,and I recommend anyone to the shop.

Nice people but not very concerned especially the

Great repair job quickly finished.

This is absolutely the finest body shop I have ever had the privilege of dealing with. I would encourage everyone to use them. Cant even see where the damage was.From start to finish it was amazing. you WILL NOT FIND A BETTER SHOP. Ken Moody

Ive used them before when I needed body work done on my truck. The staff is amazing and their work is outstanding! I wouldnt use anyone else.

Unless you want to pay higher prices and continually lied to my advice is not trust Calibur Collision because they will mislead you to there benefit, customer service is poor and they are generally more expensive than local competitors. The customer service rep at the Douglasville location named Jesus lied about Calibur Collision’s policy and procedures. During the walk-through I stated multiple times that I only wanted an estimate and he assured me that this was only an estimate and that he would go over the estimate with me prior to any repair. A few days later I received a text message that another estimate had been completed. I immediately contacted Jesus the customer service rep, who said that he did not have access to the estimate. I also told him again that I did not want any work to be completed on my car until I received the estimate. He assured me once again that I would get the estimate before any work was to be completed. A few days later I received another text that my car was disassembled to be painted. I contacted management to let them know there was a major problem at which time they were reluctant to answer my questions on why the customer service rep lied to me on several different occasions forcing me into a situation to pay for a repair that I did not want. Costing me $1672 for a repair that was initially estimated at $1242.

They do great work. They kept me updated with every step and were done with my car when they said they would.

Very good job. Very pleased with work. Also professional and prompt

First, ask them to show you and explain what their warranty policy is and what youre agreeing to before signing their release form when picking up your vehicle. Secondly, I had to bring my car back, 4×s due to sloppy and passive work. Third, no consideration or respect of my time being inconvenienced by their poor work ethic. Fourth, to have the audacity to get attitudinal and frustrated with me because of their errors and lack of understanding of their agreements illustrated their lack of professionalism. Fifth and final, take accountability for your mistakes. Trying to tell me WHOEVER replaced my fender in the past put the wrong one back on it, which is why the brackets didnt fit, shouldve looked at my file in detail. ABRA/CALIBRE REPLACED THE ORIGINAL FENDER!! 😡 Finally picked up my car on 01/09/20, brought it back because fender still not held in place!🤯 Per mgmt, they forgot to put in the bolt to hold it because too many people working on my car (AND NOT PAYING ATTENTION TO DETAIL! My opinion) 😤 Thank you for filling up my gas tank for my inconveniences, as mgmt stated, but a professional job on my vehicle wouldve been enough. Calibre ended up doubling the time and labor cost including a car rental, which was money lost on their behalf. Lots of training needed at this site! From receptionist desk through to General Mgmt. Wish this review couldve been more positive, but it was an honest one.

Great customer service and they got my truck finished fast.

Excellent all around experience

The staff seems confused and lacks customer service skills; Not friendly, bothered. Their billing is different, I was still getting billing adjustments 2 weeks after we picked the vehicle up, part was still missing and they didnt call to let me know it had arrived. Then it took four people to determine where the part was...SMH.

I don’t know why people give abracadabra auto body a 2 and change. This company makes it’s business to please the customer and satisfaction guarantee. Why would big insurance companies spend there money there. Stop lying on them!!! I just got my GMC Yukon 2007 fixed and they made sure it was right before I got it and they guarantee there work. I happy with Reid and the the rest of the staff. Shame on you! For lying on them!

The person that helped me was nice

When they were ABRA the location was friendly and work was excellent now below average

Excellent customer service. Car is good as new.

Great body work, but the first day I got my car back, one of my subwoofes was busted. The staff must have tried to have some fun and Max out my sound system. There goes $400. For this negligence, I can not recommend them.

Great customer service!!!! Very professional, very detailed, and great work!!!

They have the WORST communication skills. I felt like I didn’t matter and neither did my car. I was hit by a driver who was not paying attention. Their insurance was covering everything and when I got a call that it was ready, they fed me incorrect information about how my vehicle could not be released because I didn’t have a check that supposedly issued to me. Once I spoke with my adjuster, she let me know that the information was false. She then called Abra, told them to release my vehicle upon pickup, and they would be billed. I get there to pick up my car, and they told me once again that my vehicle could not be released because “the adjuster told us not to release your vehicle”. I then called the adjuster, to which, at this point she is annoyed as well. Because they didn’t notate my file correctly and once again fed me the wrong information. After getting my vehicle released, I noticed that there were more scratches on my vehicle, I was missing a rubber spacer in my door frame, and overall quality and care was non existent. This whole situation has been an inconvenience. I wouldn’t recommend this place to my worst enemy.

Just left this place. Should have heeded the reviews but thought maybe it was just a few isolated incidents. Whoever said bad communication...true. Whoever said the front desk lady was rude...true. When I walked in there was no, “How can I help you?@ She literally just looked at me. She was talking to me like I was a child. I told her, “The reviews were awful, and you’re showing me they’re true! I’ll take my business elsewhere.” Customer service is just as important and the product or service you provide!

Very Pleasant... got my car and estimate.

Maurita Finch was awesome!

AMAZING experience, start to finish!!!! Excellent customer service from my first call to inquire about my repairs to exceptional quality work by technicians and nothing but professional service from Brandon! If we ever need body work on another vehicle, we WILL be back!

Excellent Service!

Need to figure out how to move their wrecked cars in the lot... I deliver cars here and was told I need to put a car that doesnt stear or start in parking spaces when my flatbed is way too long to turn in the little lot... Sorry but my job is to deliver not park em... 98% of the collision places I deliver cars to has their own snatch truck to move disabled cars....

Do great work and deliver on time will use again if I need car body repair

I would strongly urge everyone to avoid this place. I took my car in to get the front bumper fixed from a minor fender bender. They said it would take at least a week to fix (as expected from a good body shop), however, two days after dropping my car off the work was complete. At the time I was pleasantly surprised but looking back I can now see they rushed the work. The day after I received the car back I realized my A/C was not working and the outside temperature gauge was broken as well. I called them and asked if they could look at it as I was sure something must have happened when they fixed the front end of the car as it was working perfectly before I brought it in. The lady at the front desk was very rude and reluctant to have me bring my car back in. I took it back the next day and the mechanic spent all of 10 mins looking at the car just to say yeah the A/C is not working and we didnt do anything/ we are not responsible. They totally dismissed me and the damage they did to my car. I then took the car to a trusted family mechanic and he spent about 2 hours looking the car over to find that Abra never put back my ambient temperature sensor on the front end of my car. It was 100% a mistake by Abra. A simple fix that took no time to install but Abra wouldnt even take the time to look at my car. These people do not care about their customers at all. Save yourself time and grief and go somewhere else. These guys dont deserve your business.

Class squad. Everyone I talked to or worked with was professional and kind.

Chris provided excellent customer service. He called me each day to let me know how my repairs were coming along. I highly recommend them.

Just picked my car up from Abra. They did a fantastic job and in a timely manner. They even cleaned the inside up. Chris rocks. Chris if you ever need a job, call me!

Called to see if they would even do work on my car and the woman who answered was completely rude and un helpful. One of the most rude places Ive ever dealt with. Its like they dont want money or business thats fine body shops are a dime a dozen. I understand that most people in Douglasville are rude jerks but this place takes the cake. Good Job! NOT

Great work kept me updated on everything. Wasnt rushed very nice people

Customer Service Satisfaction, Professionalism, and Punctuality.

They fix my car a week ago it was a t bone wreck on my driver side well now my car looks brand new thanks to abra Douglasville the customer service was excellent to me I didn’t wait too long I was attended to very fast my car was ready a day before my adjuster said it would be the CSM stayed in communication with me kept me updated on the repairs it was a pleasant experience hopefully I don’t have any more wrecks but if I do my car will be here getting repairs done don’t let someone else experience determined they business u never know these ppl that’s writing reviews coulda been a pain or rude hopefully they experience is better next time

This is a terrible establishment. The customer service is nonexistent. The receptionist was very rude before I can even get the process started for an estimate. I would like to thank her for showing me I need to call my insurance company and cancel the reservation with them.

I wouldnt say as good from the factory, i noticed my rear bumper still doesnt look straight. I would have said something but my wife picked up the car and didnt notice it. The customer service Im not sure about. Jan was nice and helpful but I other than that I feel like an inconvenience. I ordered some parts 2 weeks ago. I havent heard a word from them. Keep your customers in the loop.

This place is awful. Ive given them numerous chances over the years to act professionally and perform solid work and Ive been disappointed every time. Unfortunately, many insurers force you to use them. I will NEVER go again. The receptionist is rude. I was treated so poorly today (after my car was rear ended and towed there) I had to get it towed elsewhere.

Outstanding service.

Excellent

Im in the middle on my stars simple because my car is still being worked on.I had my car dropped off Tuesday night, Dec 26th after hours. Wednesday morning I came in and the inspecter went over the damage with me. He said hed be working on the estimate and phone me later that day or on Thursday. I have yet to hear from anyone. I understand its the holidays but id sure like to know where I am in the process.Well see if i get a call back this week. I will do another review when the repairs are complete.

With Abra the corporate beauracracy comes first and customer service last. I went in recently to have a bumper cover painted after a very light hit (a very simple job). I had an estimate done and they scheduled me for an 11 am appointment to drop the vehicle off on a monday. I showed up at 8am on monday because I had another obligation. My family was in the body shop business and figured it would as simple as dropping the keys off and signing a release form. Oh was I wrong.This is when the bureaucratic pandemonium ensued. The first reaction I got was Why are you here your appointment was at 11am. They claimed they could work me in but I sat in their waiting room for 45 minutes and was utterly ignored. After 15 minutes I offered to have my friend drop me off at 11am so I could satisfy my appointment they claimed they could work me in. 30 minutes later I was still sitting there. I approached an employee and asked what the status was and got a blank look. I told them I had to go and wished to cancel my appointment. I expected a manager to intervene. It didnt happen. They let a sale walk out the door.I happily took my business to a family owed business across town to Wrens. They gave me an estimate and told me they could start on it immediately. I dropped off my vehicle and then the owner gave me a ride home all within 40 minutes. Very impressed. Abra could use a lesson from these guys.Also a few basic pleasantries would be nice. This is coming from someone who grew up in the midwest and spent years in New Jersey. The moral of the employees appear to be at rock bottom. I work for the federal government and have never seen beauracracy as rampant as this.

They should find someone who is a little less argumentive, disrupting, rude, and aggressively condensending on the phones. As a customer, Im sorry to have bothered you. Im sorry I bothered to attempt to drop my car off for repairs. Im sorry you didnt have the information posted anywhere that you dont do any new business or touch any new vehicles on Fridays inside or outside your business or on your website.Im the one paying for it. Why do you need to know if Im getting my money from my own account or from insurance? Do you charge different rates, upcharge/gouge differently, or do different quality of work depending on the source of the money? You will be paid by my hand for any and all work. Im sorry your phone person didnt or couldnt explain that beyond we just do, and couldnt do it in a tone and way that wasnt dripping with contempt and condescension. Maybe it was a bad day for her, and Im sorry for that too.

Excellent customer service! Chris is awesome and kept me updated on progress!

Cris at the Douglasville Abra as well as all the other staff are very professional & very good at their jobs. Cris went up and beyond to accommodate us in getting our Kia repaired.

So far Ive only called to bring my truck in for an estimate, but the woman on the phone was very rude. After reading the reviews I might need to call somebody else.

My car looked worse when I picked it up than when I took it in and they refused to fix it. DO NOT TAKE YOUR CAR HERE!

Wrecked your car? Fix it here and then some!

Professional, timely, and very communicative throughout the entire process.

The women that does the hiring is a joke. Will not and has not answered her phone for 5 days.Abra, you guys are jokes .

Just got my car back...guess what? Cuts off on the way home.

We were sheduled for an estimate then the staff refused to perform the estimate once we arrived. Staff had the attitude that we were inconveinencing them. Never known a company to turn away paying customers before.

The did hurried work this time, Im not pleased at all.