Kevin is a very kind and informative team member, worth asking for him.Connie and Lee in the parts department are super helpful and pleasant to work with.As someone who has bought 10+ bikes in the last 10 years at multiple dealerships and online throughout GA, Colorado, and Tennessee, this is one of those rare shops that you actually can expect fair and reasonable experience. No BS, no crazy freebies, just a solid straightforward experience.

I was traveling from Nashville TN (3.5 hour drive) to hopefully buy a bike they had in stock. I was a little concerned of what the experience would be like and worried I’d return home empty handed.What I didn’t expect was that it was going to be the best experience I’ve ever had buying a bike or car. They were all really just a great bunch of guys. Didn’t pressure me on a single thing. It took just a few minutes to agree on the price (good deal for me and them/I’m very happy) buying my bike was actually so straight forward and transparent that the whole process was less than an hour. They were honest so I enjoyed making a deal with them.I worked with Andrew. He was a very cool guy and made it easy. Helped me play with the numbers on the portion I financed as long as I wanted.Afterwards I found out it’s family owned business and maybe that’s why it could be the place it is.20 out of 20! If this place is within your range I recommended you buy your bike from them!

I have taken my Honda Pioneer 1000-5 to Freewheeling twice and both experiences were abysmal. Their service department is truly trash.There are several recalls on the Pioneer and both times I’ve brought the Pioneer in to get the recalls fixed they didn’t do the work. I even called to make sure they were going to address everything that got missed last time and the lady couldn’t even remember what they were supposed to be doing. And this was after it had been there for two weeks. Dear lord…I’ve also had other maintenance issues they said they’d look at and when I get it back they didn’t fix any of the issues. It may just be an issue of being busy, but they will tell you on the phone they’ll fix something while their mechanics ignore it.I’ve spent $600 for what are essentially oil changes. There aren’t a lot of options for SXS service, but would encourage you to try anywhere else first.

I will NEVER buy a bike anywhere else. This dealership is hands down, the best dealership I have ever worked with. They are honest and treat their customers incredibly. I personally work with Joey who is top notch. I have also got a chance to work with and meet the rest of the team and they are all genuinely good people who want to help you. You just dont see this at dealerships anymore. I like this dealership so much, I will just stop in on Saturdays to say hi. Had a situation come up on a bike I bought, and they rectified the issue immediately. In fact, it really wasnt an issue because they handled it so professionally and efficiently. Cant say enough good things about Freewheeling. Go visit place, you wont be disappointed.

Excellent experience, excellent care after the sale.Attentive sales guys that remember your name.Lots of inventory from Honda and Triumph.

Bought my first Triumph Bonneville Bobber here. Joey Porter and Johnny Finance are THE MEN to see. Extremely patient and helpful and always willing to make things work. The entire staff is extremely friendly and helpful. Will make you want to buy a bike regardless of whether you went in to get one.

The parts department is by far the best in customer service that I’ve ever experienced in any transaction. With that being said I now move on to the maintenance department. They are by far the slowest I’ve ever seen. I took my bike for a regular tune up and 5 weeks later I’m still waiting for them to finish my bike. This place could be a 5 star rating if they could figure out how to get the maintenance department to move a bit quicker.

I had a great buying experience here but thats not what I want to write about. Joey Porter was my salesman and we kept in touch after the sale. Joey often organizes rides for his customers and I was able to accept his invitation to ride this weekend. The ride concluded at a nice brewery and I had to leave a little early so I said goodbye and started home.About 10 minutes after leaving my bike had a problem leaving it disabled on the side of the road. I tried calling Triumph roadside assistance and was having problems so I wanted to give Joey a call to see if he had any suggestions for getting the bike running or perhaps some idea how to get around my problems with the roadside assistance. He wasnt having any of that, he left the gathering he personally organized to make sure my wife and I were OK and see if he might be able to figure out what was wrong. He couldnt figure out the problem so he called Triumphs lead tech but unfortunately they werent able to figure anything out. Amazing customer service right? Well it gets crazier. Ive never once met Brian, the lead tech. Brian volunteers to drive an hour from his home (on a holiday weekend) to where my bike is located to pick it up, bring it to the dealer, and try to figure out whats wrong with it. Joey decides hes going to ride his motorcycle home, get his car, and drive me and my wife home -- we live over an hour from where the ride concluded. This is stuff that Id hate to ask of a good friend and the people at Triumph never even batted an eye. I hardly even care whats wrong with the bike, Im just so happy to know such good people I cant imagine ever going anywhere else to buy a bike again.Seriously, if you are in need of a motorcycle then consider Triumph and if you decide that Triumph (or Honda) is the brand you want then theres absolutely nowhere else you should even think of buying. These guys are absolutely amazing.

Very respectful and the staff were exceptionally friendly.

Amazing experience!! Colby was the best salesman. He wasnt pushy to make a sale. He listened to what we wanted and got us what we wanted. Thank you Colby!!! The entire staff was really cool!!

I called Freewheeling Powersports to inquire about a very specific bike. Joey answered my questions concerning the price over the phone, which is pretty rare in the vehicle sales world. Every detail was discussed during the call, with no bs involved (even rarer). I came in about an hour after the call, got the bike, picked out some gear, and was out in no time. Johnny in Finance wasn’t pushy at all (again, another rarity), and the parts department went above and beyond as well! Thank you Freewheeling Powersports for the best dealership purchasing experience I’ve ever had!

Went in with my fiancé looking to purchase 2 motorcycles for me and her and we couldn’t even get a representative/ sales rep to speak to us .. come on now I’m a business owner to I would never look at my customers and not speak because of race or the color of their skin, but will speak to the customers around us come on now it’s 2021 cut it out please ..our money is green and ready to be spent ..I’m not one to talk bad about anyone’s business or establishment but y’all have to do better please and thank you .. this county is diverse now it’s not the same like it was back in the day please have your team act accordingly

I just bought a bike from Joey and Johnny. Great guys. Def will be joining them on a ride very soon. Will be buying from them again

Never respond to online request to buy motorcycle, ended up buying from a competitor. Never responded to request for 600mi service on said motorcycle, guess I’ll be going to competitor for service as well. This location is close by, would really like to do business here, guess they have enough business to just ignore people.

Had a ball had to ride my daughter bike home for her.

Salesperson was eager and helpful over the phone. I made a deposit over the phone to hold a motorcycle. Unfortunately I decided to go a different direction and did not go through with the purchase. Upon review of my emailed receipt there was no mention that the deposit was not refundable so I contacted the salesperson seeking a refund. The salesperson returned my second request with several reasons why the dealership would not refund my deposit. My thoughts... proceed with caution when dealing with Freewheeling Powersports.

Long story but I bought a used bike off the showroom. 1999 Honda Shadow. Great bike but after my first ride I noticed a few more serious issues. The chain tension was maxed out, fork seals pouring, and speedometer cable broken. I called, then drove back by as the general manager asked me to do. I pull up and 3 people started inspecting the bike. The GM asked Connie (one of my favorite people on this earth) to order the parts. I didn’t make it back by for a few months as I was so busy with my business. I show back up and Connie is so excited to see me and has my parts on the shelf. They fixed everything at no cost to me. I bought the bike As Is! They didn’t have to be those kind of people to go out of there way and make sure to take care of a bike they got in on trade. What wonderful people and so kind. I brought two friends and they purchased bikes as well. Will always be back here.

Great customer service!! They are very busy, but take their time with you when its your turn. They have great relationships with their vendors to receive the order in a timely manner. Thanks to them, my son will have his first helmet for Christmas. They have my business and recommendation any day!

Very disappointed. They had my vtx 1800 after I bought it to go over the bike and replace tires. I also had asked them to replace clutch fluid. They did not replace the clutch fluid. I needed up having issues with it less than a month latter. They did replace tires and told me they were replacing the back wheel bearing but now I question if they even did that. They charged for for the clutch fluid but failed to deliver. Not the first time I’ve had issues with the service department. The other time was with my previous bike. IThey replaced a vacuum line with stock hose and told me they were going to order the form fit vacuum line hose. Took the bike in a trip and that vacuum line kept sliding off because they failed to secure it and did not put on a form fit hose that they charged me for! Will not be returning. Very disappointed in a dealer not providing top tier service.

Excellent people and dealership. I had been looking for a bike for many months and had visited many dealers. Dan and Freewheeling took plenty of time to show me my options and gave me an amazingly good deal on a Street Triple. It was a great experience and I highly recommend them!

No Matter what you are on, the parts dept. Connie 22 yrs Buddy 18 yrs are just 2 of the most friendly make you feel like your family or friend whether its a 1st time walk in or numerous visits, the mechanic staff is all that to, these guys have there heart in it an that makes you want to do repeat business... Its something thats missing in so many other businesses now, parts can be gotten anywhere, its people that keep that door revolving and that cash register doing sales, to bad that most places have forgotten that... love these folks!!! D~

They dont have inventory on honda side

Really nice place. Friendly staff. Would be five if they had more variety of gear. No complaints.

Ive been a customer of freewheeling for quite some time and have never had a bad experience. The first bike I bought was when Jim owned it on consignment. It developed an oil leak. I brought it back fully expecting to pay for repairs he had it taken care of. Bought my second bike after the new owners took over the process was smooth and professional again. The most recent transaction was not even a sale but an information call, I spoke to Connie about some dresser bars for my Thunderbird. She searched the computer for the dealership that had them gave me their contact and told me how I should pose my questions another dealership got the sale but because of the great service I get all around at freewheeling that will be my first go to place for motorcycle parts repair and purchase. Thanks guys

Very knowledgeable Good experience the People are very helpful

A way cool dealership with an excellent maintenance department!

I dropped my 2015 Triumph on the morning of October 10/17/2020 in order to get the engine overhauled (20k miles) so I can sell it since I have fallen on hard times. I was told by Kevin I would hear back from them within 4 weeks. They never called me saying that they were running behind so I have respectfully called them multiple times since then and was then told again wait 4 weeks today.

Friendly sales people. Too many fees though. Went in to buy a CRF50 and the price on the website was $1649. When I went in they added a $200 doc fee, $125 assembly fee, $50 destination fee, and one more I forgot. Total came out to $2133. Thats $484 in fees! Almost 25% of the cost of the bike. Just couldnt bring myself to pay all that.

I have purchased many atvs, utvs and motorcycles over the years and by far Freewheelings customer service is second to none! Joey with Freewheeling is no question the best salesman I have ever done business with. I will continue to purchase from and recommend them to anyone in the market for the inventory they carry!

Still a hometown motorcycle dealership.Great parts dept.Excellent personal service.

As always, the best

To some this may be a nice dealership but to myself an individual who simply went in to purchase a bike out right I found out the hard way on their way of sealing deals for me in most States if you do not take the vehicle off the property it is not officially sold but in this case I was told I needed to pay for the bike fully before a test ride once I paid for the bike all the paperwork was processed by them I then waited a couple days to go back to the dealership due to a check engine light on the bike the day I originally went in I was unable to take it the day that I paid for it and ask them to do a road test on it when I returned the owner told me that theres no going back on the deal that I already paid for it and the paperwork is done and its registered so the deal cannot be undone....and as I tried to express to him that he has the power to simply make this deal go away he refused to work with me in anyway and kick me out of his office so unless youre a local I would not suggest going to this dealership to purchase anything...Im not like other people I will not go into full detail on all the reasons the deal went wrong but thats the moral of the story

Great service in the parts dept

Super dealer and folks are what make it. Came in to see about trading in my 12 Triumph Tiger800XC or consigning it. Left the bike on the floor and rode out on a new Rocket IIIR. Been wanting one for 10 years now but bought others instead. The experience was very relaxing and after a convincing push to demo ride it, came back to make the deal. Very smooth transaction and quite quick at that. Johnny in finance finished up all the paperwork for both bikes and out I went with a new Rocket. Sure glad I got it as its the last year of release. Thanks to Mr. Rickey, Dan B,, Crystal and Connie at Freewheeling Triumph/Honda/Suzuki.

I orderd tires for sons Go kart after two online fails I tried freewheeling Powersports. Connie was great even came in on Sunday so I could pick up tire. The best customer service Ive experienced. Really large showroom with all the goodies.

Verry friendly with excellent customer service.

First time prospecting customer really let down by this place. I drove 45 min to the store to get parts which they did have in stock. Connie was going to order me some tie rods to go with the ends they had in stock because the ends didnt fit my rods. Was supposed to get a call friday about my parts when they arrived as i was assured we will get you going by the weekend well monday rolls around. Still no parts. I call in this morning (Wednesday a week later) She says she has them. Then not sure if she has them said she would call back in just a second. 3 hours later im writing this review still with a bike torn apart in the garage... I could have had the oem parts shipped to me for less and been here had i ordered them last Wednesday when i started this venture attempting to get parts from this company. She asked multiple times to give her a chance she wants the younger generation coming in the store. We gave a chance and have heard back from you zero times. Show room was pretty nice. But the service is questionable.

Great place great people Connie over parts go out her way to help you

Superb customer service. Parts department is excellent and makes an effort to get to know you and make sure you get what you need

Hands down the best dealership expereince I have ever had. The original bike I was purchasing had a minor issue that I did not see upon initial inspection. The owners went out of thier way to inform me about the issue and let me pick another model because they did not feel comfortable selling the bike with the issue. Their honesty and highly-trained employees are just 2 of the many reasons you should purchase your bike from this dealer.

Salesman Jeff Wilson went above and beyond my expectations. He was very pleasant and non aggressive. His demeanor is an excellent reflection of the company he represents. Free Wheeling Power Sports was a wise decision for us. Every person we interacted with was a positive as well. I highly recommend this full service company!

Awesome customer service! Friendly staff, very helpful! Especially Connie in parts! Thank you! Thank you!

First time here and I absolutely loved the customer service all employees showed. I was helped by a male named Buddy and he is the most polite gentleman I have encountered. Great variety of items from gloves, to bikes. Will be doing business with them from now on.

Have purchased 2 Triumphs from here and both times have received impeccable service. If you even kinda think about getting a motorcycle, come here and do a test drive, or just have a look about. They have a bike for just about every type of rider.

I was in the market for a new road helmet...Connie ordered me what I thought was the correct size; well, it was too small! She immediately ordered another without question to satisfy my need 110%. She and all the others go over and beyond the customer service expectations! Even though I live in Marietta; I am more than happy to drive the extra miles for great customer service!

Words cannot say how well I was treated at this outstanding establishment. These folks treated me as a long lost friend. We need a 10 star rating. Thank You guys & gals @ Freewheeling Powersports.

Went in without an appointment on 03.23.2019 ( Saturday) and had them balance and mount a set of tires for me. Staff was upfront polite knowledgeable and did solid work in not much time. Got the bike back in less than 2. hrs as a work in with a more than fair price. Called around for a min they had the lowest price going to mount tires not off the bike. I will be coming back to them in the future for more work when it is needed.Thanks guys feels like a whole new bike with a fresh set of tires on it.

I have never been to a motorcycle dealership so personable and willing to go the extra mile! Whether simply asking questions, you are trying to buy, or you need parts for a bike thats manufacturer closed. The parts, sales, and service department is there for you!They welcome visitors as family. This will be my go to place for any and all motorcycle or atv related purchases!Chrystal, Johnny, Dan, Buddy, Connie, thank you! Sincerely thank you for all that you do!

In my 59yrs, I have never had a better experience purchasing a vehicle! From John the owner to Johnny in finance, Ricky who made the sale, Zak in parts and Jeff who offered to help with my test ride, I received the ultimate customer care/attention! I would highly recommend Freewheeling Powersports for all your motorcycle needs!

Good place get your parts have anything for a dirtbike you need

Very nice place and customer service was great. Parts department was excellent

Have visited a few times. Recently came from Columbus for a Triumph Demo Day and it was awesome. Staff is great. Prices great. Variety of apparel and parts for all kinds of bikes and riders.

Made 1 trip into this store, no one could be bothered to get out their chairs and even greet me. I will never buy even a rag from this shop.

If you are in the market for a motorcycle and they carry your type, you need to give them a try. I was looking for many months and came across this place and sold me a bike within minutes. Great guys, great service and very fair pricing! A must for motorcycle shopping! I would start here first. Best Honda dealer in the Atlanta area.

Great people, great prices, and if they cant get it, its not made anymore.

“Dan is a knowledgeable, friendly, no-pressure salesman. He eagerly worked with us on a price we could afford and modifications to make our new Street Twin just the right bike for my niece. Although we didnt need to take him up on his offer, Dan offered to deliver our bike to us in Marietta and pick it up while we waited for modification parts to arrive. I highly recommend doing business with him and the Douglasville dealership.

Excellent customer service. Got me in and out on my trade. Prices were competitive. Great dealership.

Dropped my bike off on Tuesday to be worked on Wednesday and picked up Thursday. Simple work. Its Saturday and I still havent heard back about when my bike will be done, and the service department isnt answering the phone. Im tempted to go pick it up right now.I definitely will not return to this store ever again.

Everytime I call to get them to look up or order a part they just put me on hold or ask me what part I need and ack like the are looking it up then put me on hold until I give up on them

Every time I go to Freewheeling, the employees do their best to answer all of my questions. I have purchased a four wheeler and a dirt bike through them and both times I had great experiences. Prices arent super expensive like some competitors and both my four wheeler and dirt bike have been running great. Each time I go I am never pressured into purchasing something which is great. Will definitely recommend to anyone looking into purchasing an atv, side by side, dirt bike, or motorcycle.

Barry had horrible customer service. He needs to be educated on professionalism and etiquette. Horrible attitude. Will never spend money on that business.

Very good service.

Purchased a nice bike. Everything went smooth. Everyone has been curious, friendly and helpful, thats why I keep going back, not only for purchases but service shop, great group of people!

Had parts for a 18 year old Triumph in stock, thats cool. They were also doing test rides! Staff loves talking about bikes. What could be bad about that?

Very helpful and very friendly!

We love to come to Freewheeling bcs everyone treats you like a friend. We are all customers but its great.to just go and my kid can talk to someone about bikes. Its his passion ! Hes already told me how he would love to have his first job there! Well be back soon!

Friendly people who are willing to answer any questions that you have and easy to find the store.

The Best customer service! Connie in parts really goes above and beyond for you, she will make sure you are extremely satisfied!

Had part I needed and salesman really nice people!

Helpful people, however I couldnt find what I was looking for.

Great bike brands, cool staff...

I purchased a new/leftover 2015 Speed Triple from Freewheeling in Douglasville and was thoroughly pleased with the experience. Everyone I talked to there was super nice and very helpful.Dan, the salesman I dealt with, was great. He took a lot of time out to talk to me and let me test drive two different motorcycles to see which I preferred. He was great, the GM (Ricky) who closed the deal and did the paperwork was great, The girls at the sales counter were great, the sales guy in the Honda department when we popped over to check out little bikes for my wife was great, the guy who helped me tie the new bike down in the back of my truck was great, and the owner even stopped by to thank me for my business.All very friendly people. No high pressure sales, just a good deal with honest people. Ive already recommended them to a friend looking for a bike and wouldnt hesitate to recommend them to anyone else.

Knowledgeable sales people

I experienced great customer service and a nice selection of bikes

Definitely one of the best places I’ve been, only complaint is they charge you to put on tires even if you buy tires from them! Should be free install if purchased from the store. Everything else is on Point.

Love their parts department! Connies the best!

Excellent group of folks in both the service and parts department. Connie also assists with local educators in their class projects. I drive 40 minutes each way to have them handle service for my bike.

Im so sad that they dont carry Suzuki parts anymore. Im gonna miss these guys.

Jeff was amazing, super smooth process, effortless financing, friendly gear shop

Went over black Friday, they completed the 12,000 mile service on my street triple in 2 days when a dealer more local to me said it would take a week minimum.

Superior Customer Service! Its like the show Cheers when you walk in, Everyone Remembers your name. Ran in to get a bike cover, spent over a hour chatting with Buddy, Connie in parts, Most down to earth, sociable, customer oriented an super funny.Learned alot more about my Motorcycle, an got a few great tips. This place is my New Goto. Thanks for Excellent Service!

Good people, good prices.

If you are in the market for a new motorcycle go see these guys! If you need service on your current motorcycle, go see these guys! If you are looking for parts, clothing or accessoeries, go see these guys! They have great sales people and a superb service dept to get you on the road in no time.

Very helpful staff everyone was nice next bike will come from here

Good deals, easy to work with, good people.

I purchased my Triumph T100 from Freewheeling Triumph in July 2015 from Dan & was very pleased with every aspect of the transaction. He even took the time to make sure my new bike was strapped down securely to my trailer for the 100 mile trip home. Ill be travelling from Auburn, AL for parts & service & its worth the trip to do business there. Theyve been in business for more than 40 years and theres a reason for that. They provide knock your socks off customer service! I was never pressured to buy anything I didnt want or need either. So, just go there, you wont regret the decision to do so!

Nice selection, awesome people and THE best customer service!!! A must for anyone looking for the best!

Im a new rider and decided to make my first purchase here (Honda NC700XD). I spoke with Jeff and he helped me throughout the entire process. He took his time to explain all the mechanics of the bike. My motorcycle was even delivered to my home for free. The clerks in the shop were very helpful as well!

These guys are always great. I shop for parts, and check out the used bikes!

I really like working with these guys!

Good place to get ATV parts

Great staff. They always provide great service.

Superior service David and Jeff sold me 2 bikes

Great place to buy a bike very knowledgable employees

Great place to go for a motorcycle and parts

Great shop to deal with the employees are friendly and knowledgeable!!

Pretty decent prices, knowledgeable staff, and they dont hound you every minute.

Good customer service in parts

Dan (sales) was super friendly, helpful, knowledgeable, and just a great all around buying experience.

Very friendly, helpful staff and a great selection of motorcycles, apparel and gear.