Excellent service from Merit of Duncan. By far the best service Ive ever had at a car dealership and this would be my fourth time. I expected to spend many hours in there just like any other dealership. This dealership had me complete in less than 2 hours with minimal paperwork. They got me the exact used vehicle I wanted and gave me an outstanding value on my trade in. Trever and Bobby had great customer service and we were able to make a deal quickly without the unneeded presser that many dealerships tend to have. Highly recommend!

Great service, refreshingly honest, and above the table.*Schwarzenegger voice* Ill be back.

I took my 2020 GMC 2500HD Denali into the service dept for a “service 4wd” message. Once they looked at it, they informed me that the wiring harness pigtail at the front differential actuator was damaged. Two of the four wires were broke. They also informed me that my warranty on the $85k truck I have wouldn’t cover it because of the leveling kit. They said the leveling kit cause the wires to stretch. They offered to fix it for $389 but I had to wait a week for the parts. If they had any idea how the trucks they sold work and the difference between a leveling kit and a lift kit they would know that a leveling kit like the one on my truck does not drop the differential. So there’s zero possibility of the leveling kit causing the damage. Then they charge me $89 for the diagnostic fee and sent me on my way. It’s just sad, they never even contacted the GM warranty department. They just assumed and I got the short end of that assumption. Maybe in the future they will educate their service writers and maybe take better care of their customers. Thanks for nothing Merit.

Brought my 2017 Silverado in to have the fuel gauge fixed. They installed a part, which I was charged for, but the fuel gauge was not fixed.Dont know if they have faulty diagnostic equipment or if the mechanic cant interpret the results.Very disappointed

Best place in Duncan to find a great car. Great staff who are willing to help.

Glad to do business with a hometown dealer. Courteous dealings with the whole staff. Didn’t walk away feeling like I had made a mistake with my trade. Love my new car!

The staff was awesome ! It was a easy process and I feel that I was given a fair deal ! I will definitely do business with them again !!!

Excellent service department. They never try to over sell you in something you really dont need and very accommodating in your needs. Finance department very professional quick and answered every question. Sales never rushes you lets your take your time feel at give

I had a flat tire while traveling from Tennessee. Katie got me in quickly and had my car ready before I could finish my coffee. Thanks so much!

Great place to purchase a new or previous owned vehicle. Thank you Bobby Armstrong, and everyone who help make my purchase happen.

I arrived at Merit Chevrolet, without an appointment. A young lady came out and took information. I went to the waiting area. I didnt time the time I waited. I was surprised when I was told my car was ready. The oil was changed and a recalled part was replaced. All good.

Great dealership. Premier customer service. Sales manager Scott Combs and his team provided me outstanding service in the purchase of my 2021 Corvette. I highly recommend this dealership.

They told us that they couldnt get our pmt right and the told us we could go through our bank at tinker they turned us down we been banking with them for 14yrs never been late on a pmt then the said we can get your loan through lawton credit union oh and our trade in lol they wanted to give us 7000 less. Had to go somewhere else got a new tahoe our pmts are good and its through tinker. And its a z71 please this place is a joke

On time and well done as always. A great team that works hard to make appointments when it is convenient and then takes care of business.

Very nice folks so we traded for a nice low miles truck. Highly Recommend.

Nichole was great to work with. She listened to what we were looking for, very personable and kind in helping us find the right vehicle for my mom. Thank you for making the experience an easy process.

Great service from beginning to end!

No hassle, smooth buying experience

Very kind and great customer service

They were great! I took my car in for a oil change. They got it in and out without a problem. In a very timely manner. I was very impressed. Thank you Byford !

Everyone was very nice and very helpful!

Very friendly, fast and professional service.

Prior to bringing in my vehicle for an oil change I had some hail damage repair done there. When that was done they forgot to hook my right tail lights back up. When I brought it in for the oil change I asked the service dept. to check the bulb which they did. They noticed the disconnected cable and reattached it. Everything worked fine afterwards. Great attention to detail in the oil change service dept. This is our third vehicle from you guys and so far everything has been great.

Great dealership. Very knowledgeable and friendly people

People are nice and friendly. Service was through and fast. Price was fair.

Folks were extremely friendly and even offered to fix a tire for me while I was there. Great folks

Friendly and great service.

Merit is always fast, dependable, and charges a fair price.

TJ was awesome. He went above and beyond getting my car up and running again, and he kept me updated the whole way without me having to call first. I bought my car here as well so I definitely made the right choice.

More interested in selling and we have leased for 6 years

Went with my best friend to get her free oil change. They are quick and friendly

Service DepartmentWas Great no problems from start to finish.

A big shout out to Nicole and Scott. I am astatic over my new truck!!! I couldn’t sleep the first night that I had the truck, I was like a kid with a new toy. WOW!!! I get excited just talking about it!!! Nicole was awesome, showed me all the gadgets and we all went for a test ride. I was sold! We all sat down and talked financing and then Nicole brought in the heavy artillery, Scott . He showed me some numbers and we made a deal . Hel got me approved for my loan and I was set for my new adventure. Thanks for taking care of me and I can’t wait to come back!

We just purchased our first truck from this dealership. We live in Colorado but are currently in Albuquerque. Clint was an awesome honest guy to deal with. He even worked it to have his drivers meet us halfway to take delivery of the truck. Highly highly recommend talking to Clint for your next purchase!

I was quoted 9 days for my vehicle to be repaired. It took 5 weeks with MINIMAL updates on what was happening. I had to call twice. When I went to pick up my vehicle Marty was extremely rude and disrespectful as well as condescending. The body lines are not lined up and there are chips in my hood and a body panel that was supposed to be. 5 weeks for a subpar job and to be treated disrespectfully. Will NEVER use Byford for any services again.

Even though it is Merit now they were so helpful and amazing 😍

Fast and courteous service

Great. Got new writer to blades for Ram truck.

This review is in no way effected by my status as an employee of Byford Auto Group.I took my truck to the other guys for a check up and oil change, and left with a long list of things that needed to be fixed along with an outrageous estimate. So I took it to Byford. They looked it over and fixed everything that was actually wrong and a couple things I requested to be done., saving me over $200.They have always been fair, honest, and very customer friendly. ☆☆☆☆☆

Fast friendly service everyone I had contact with was very professional

Was quick and informative, received a call inquiring about changing a filter needing change. I was happy with that. When I received my truck back, the windshield tag was not put on and the driver side floor mat was grease. I went back in and requested this to be taken care of. This was taken care of to my satisfaction. Thank you.

TJ is excellent at customer service. The repair was done quicker than anticipated & the cost was lower than estimated.

The customer service was great. Had to get and oil change while on a 1,950 mile road trip. They got me in when other GMC dealerships didn’t

My Tahoe was Ready to go at time they said it would be ready.

Good people and service

Body shop did an amazing repairing my Cadillac.. Thanks so much

Great service, friendly personnel.

They are the absolute BEST! I had my oil changed which by the way is the best thing ever when you buy a vehicle there! I also had them look at a few things wrong and they fixed them so easy and were so nice. Best dealership and service department around!

I was a good experience, employees friendly and waiting room was clean and cozy

I was absolutely pleased with my buying experience at Byford. The sales staff was very friendly and honest, and they were determined to get me the best deal available. I would highly recommend Byford to anyone looking to purchase a new vehicle.

You have an extra car seat or do you want me and I looked on Wal-Mart is the only one who was pretty good but this freaking cable tv is smart enough to do the mile club in this phone and I was here at a decent time I get to do that she hasnt even seen her by your truck and trailer to come get you.

Checked our car was taken care of verry quick and were quite happy the way they have treated us when we go there

Oil changes for life! Very helpful.

Love my truck!!

Great service as always

I came to the dealership to show them a piece of my driver visor that was broken, expecting to have them order it and then Id drop off my car in about a week. Was STUNNED to have them actually fix it and had me back out on the road within 30 minutes!!!!! That was exceptional service far greater than I could ever ask for.

Great

I just started coming to Byford in Duncan recently and am so glad that I found this great service department!

The service dept personnel have always been efficient, courteous, & friendly. Very attentive to my questions & concerns.

Employees were friendly and efficient.

Great Staff.. Brittany Smith the Service Consultant Very Professional but makes you feel like Family .. Service Tech had Me In and Out in a Hour with Window Tint Replacement.. Wiley Balthrop Sales got Me Thinking About a New Ride... Great Place to just Come By and Say Hello ..

Great customer service and great people who work here strongly recommend buying your next car here

The Service Dept and staff are always so kind and helpful every time we stop in for an oil change.

Wonderful place to do business, no pressure sales great staff

Friendly crew, willing to help in any way. Their services are impeccable. Always very pleased.

Great customer service! Love our Buick. The service department has been very efficient in helping maintain it! I would highly recommend this dealership.

Very courteous and knowledgeable.

Salesman was nice, but wouldnt give me a price until he ran my credit. I wasnt impressed with that.

I was in and Out, on a Saturday within a very good time frame, with no appointment and 3 or 4 ahead of me!

Got a oil change and tire rotation and under 45 minutes, awesome job!😎

They handled my problem with high expertise and professionalism in an acceptable and timely manner. I like doing business with them. Thanks Byford!

Service was pretty fast. Very helpful

Great place to take your car for service.

Great Service... Great PeopleThank You Brian in Service Dept..

IF THERE WAS A NEGATIVE RATING I WOULD OF CHOSEN THAT.. This is a 100 percent legit review....Took my 2016 duramax to have the temp sensor replaced on the reductant tank.... I was thinking oh cool my EMISSIONS warranty is still good because Im at 42,000 miles and the warranty doesnt expire till 50,000....After they diagnosed it... they said the sensor and reservoir needed to be replaced and those specific parts WERE NOT COVERED..... HOW CAN IT NOT BE COVERED WHEN IT LITERALLY IS PART OF THE FRICKIN EMISSIONS SYSTEM.....They must of thought I was ignorant or something because they actually gave me the GM customer service number...trust me theyll be hearing from GM...anyway..called JOHN HOLT chevrolet and GUESS WHAT??? They replaced the sensor and reservoir no PROBLEM, THEY WERE ACTUALLY HONEST AND HONORED THE WARRANTY....AVOID AT ALL COSTS...THEY WILL LIE STRAIGHT TO YOUR FACE AND WITH A SMILE....IF YOU NEED AN HONEST REAL SERVICE DEPARTMENT, DONT WASTE YOUR TIME AND HARD EARNED MONEY....MAKE THE DRIVE TO CHICKESHA....ITSLL BE WORTH IT!!!!!

Very helpful! Friendly courteous staff!!!

Quick and easy.

My friends seem happy with their vehicles and service here. We own Ford vehicles, so havent used them personally.

We needed an estimate on my car. No one mentioned there would be a charge when we set the appointment up. No one mentioned there would be a charge when they gave us the estimate over the phone. Then we go to pick it up and we’re told we were being charged $128 for looking at it. Thanks Byfords. We’ll be going somewhere else in the future.

Every one there that we had contact with was pleasant, friendly and made you feel welcomed.

3 hours plus to have 4 tires balanced and mounted, with appointment.

Prompt service.

I took an older vehicle in for service. They tried to tell me it needs repairs thats not needed. Since they cant connect to a computer for diagnostics, they want to change everything. NO THANK YOU!

They always provide fast and convenient service with no hassle.

Very incompetent service department, and completely unacceptable behavior from the technicians. Would absolutely not go to this dealer for service.

Worse place to go they say they sold the car u want when u get there. Try to put u in different one an let u get all hopes up an tell u ur not approved with a good credit score.

It was a good experience. They just got busy when i was there. So it took several hours.

I didnt find anything that suited me, but the salesman that helped me was the most respectful and honest person Ive ever met at a dealership.

Got oil change there friendly and good service

Wonderful people! They are our go to dealership and shop for all repairs.

Free oil changes for life wben purchasing vehicle from them

Looked at a car this afternoon.The salesman never even tried to have a conversation with me.Just what is your name and phone number?Then he told me how smart he was and he had his ged.A dealership that I want to buy from has their ged people sweeping the floor, not selling cars.

Terrible service, they took my deposit and said they would hold my truck. Promised everything was alright, then sold it to someone else. I called them out on it, then they attempted to bait a verbal threat out of me. Seriously? Joe, Rick, and Donny are scumbags. Awful experience, go elsewhere, they are not worth it.

Gave me a price with TTL added. I confirmed this twice. Then when I call about the funds to pay registration. No-one remembers. They told me the price was added to the vehicle price to get away with it. Thieves.

I bought my car here and I love it great helping staff

They took real good care of me when I broke down 1300 miles from home. Elvis was fantastic to work with!!

Always great customer service

Got oil change and 2 recalls on 2014 Ram truck. It took about 1 1/2 hours.

I was at byford dodge,jeep and ram with wiley.

Good place to buy a car or truck.