Kudos to the best associate in this location that helped me, it was Jordan! Jordan has excellent customer service skills, very knowledgeable and professional 👏 great listener. The atmosphere was very welcoming. They fixed my phone so fast I am super excited! For Excellent customer service go to this location ask for Jordan and you will definitely not regret it!! But Jordan was so great Im going back tomorrow to get my upgrade! The other associates were professional as well.This location is the bomb!T-mobile you rock!!!!!

The staff at this location is the absolute BEST! My family and I went in to make some changes on our plan and with my sister in CA, we needed to contact her and make sure she would be able to make the same changes at the same time, without her phone resulting in having any issues. It was a long process but the staff was helpful, patient and attentive throughout our time there. They made sure to the task was full completed and all our phones were working before we left the store. The best experience I have had at any location!

I’ve been to this location several times and each every time I have a experienced poor customer service and individuals that don’t really value customers time or patience. The hours for the repair center are not valid and any other information they give you is also invalid. For instance they tell you they have a product or an item for repair and when you arrive to the store they don’t actually have what you needed. One Particular associate (Velicity H) seems like she has an attitude every time I come to the store. One of the Managers (Yahree Jenkins) hasn’t been helpful with the rudeness that has been displayed throughout the store.

Shantrell is the worst customer service representative I have ever dealt with. Besides being EXTRA pushy she moved me from sprint to t mobile without telling me saying that I HAVE TO! And a plan that’s almost double than what I used to pay. She didn’t inform me of anything she just said THATS HOW IT IS NOW AND YOU HAVE NO CHOICE. The absolute worse. No wonder they have only 3* in reviews.

Surprise, you owe $400. Very poor experience to say the least, go somewhere else or you will absolutely be sorry. Very unprofessional staff and if you expect to get an accurate understanding of your bill, forget it. Go somewhere else or pay the price like I did.

I wish I would of went to another t-mobile. The service wasn’t good at all, I waited 2 hours to be attended then after waited more for the guy to finish attending. I didn’t catch his name, but he wasn’t the nicest and he would be helping other while we would be waiting. There are other workers but only 2 of them get to touch the phones or anything in general that is being bought. There was one super sweet girl that was trying her best, her name was Britney. But besides that everyone was not the best and the service was not good at all.

I wish I would have read the reviews before visiting this store. The customer service here is very poor. I am not sure if the rep was a general representative or a manager, but I expect to be treated with respect and not with a poor and condescending attitude. She did not have a willingness to take customer needs and expectations into account, and decided to put being condescending as a priority instead of placing customer service first. Plus, she did not even provide the correct information which would have resulted in paying more money. Next time, I am going to Roswell Rd where I am always treated with the upmost respect and flexibility.

Terrible customer service. I asked many times to have my phone repaired and all the rep wanted was for me to upgrade for $500. The techs there are rude and are not helpful at all. Please find another location because this one is terrible.

I just don’t give 1 star because the manager Nadia was kind enough to try to fix the situation, but I had a nightmare of an experience at this store. I probably should have believe my gut and the reviews before coming in, but the store reps are NOT prepared at all to give you a good customer experience.I came in to get my phone upgraded, and had all the correct information I needed to exchange my phone since I had called T-Mobile that morning to know everything I needed to upgrade. The rep that was assisting me at first (don’t recall the name) had a terrible attitude, gave me the feeling of entitlement, talked bad about the new manager in front of me, couldn’t explain thoroughly why I needed to pay a certain amount for the upgrade and when confronted multiple times about the reason why I would be charged the amount she was telling me, she simply told me that she “was done dealing with me” and walked away. I didn’t disrespect her in any way for her to act that way with me, all I wanted was to know (as a customer) what was I paying for since it wasn’t clear and she couldn’t explain it to me.Please do yourself a favor, and just go to another store. I’m sure you will save your precious time and patience!PS: I just went in today to t-mobile at Prado plaza in Roswell Rd, and got everything I needed! Great customer service! Even the store energy is different!

Ashley was the BEST in customer service from my initial phone call to the incredible service she provided me once at the store! The staff were all helpful with assisting Ashley with my inquiries as well as the service they provided other customers.

Jordan was superb. He was extremely helpful. Very informative. Made my visit here worth the drive.

I typically tend to avoid this store and have for years. Was in the area today and wanted to make a accessory purchase but as per usual, the quality of service at this location is always terrible. Stood at the door for five minutes waiting to be acknowledged and signed in but never happen. There’s two other Sprint stores 15 minutes of the store in both directions I suggest you go to another location.

Andrew is the BEST! First off, amazing sales skills. Second, above and beyond to optimize the price of my bill from services I no longer needed when I was just there for an upgrade.Literally, best experience. Did not expect to be so delighted to buy a phone. I have had my phone for 5 years and dreading changing but now I have a BOMB phone.Thanks Andrew.

My wife was having trouble activating her work phone and needed to go to this T-Mobile location for support. Raven was extremely helpful and took the time to resolve the problem.Thank you. Much appreciated.. Great customer service!!!!

Just because someone is nice dont make it good customer service !! I have been here over 2 hours for my screen getting fixed. This is crazy!! This store almost got more bad reviews than good!!

I came into the store today with a complicated issue involving my account. Kayla opened the door for me and helped me from the second I walked in until I left with my issue resolved. She was incredible and showed amazing customer service. I highly recommend her and this store. Andrew was also great!!

I cannot find the card but I believe his name was Jourdan. Extremely helpful.

The ladies was very helpful. But I had to drive 45 minutes to get there. Gwinnett is a large County Spirit should have stay in Gwinnett. Smh

I took my phone to get my screen replaced on my galaxy note 20 ultra and in the process they broke the back glass of my phone. No problem they said they would order me a brand new galaxy note ultra phone and it will be here Monday before 1pm. I get here at 1230pm and the store is closed. Really needed my phone.

Store not open when described. Be careful and dont expect decent help. Will look for new cell carrier after dealing with this store.

Fixed the screen of iphone 11 in less than an hour for a reasonable price. Thanks!

I was here 35 mins before anyone greeted me. Just for a sims card.

Fair sales/support team. However this migration of Sprint and T-mobile has been anything but smooth.

I went to buy a phone and they made me wait 1 hour and a half. and you attended to new arrivals! bad service. the worst people in customer service

I was genuinely shocked by the excellent customer service. They helped me with problems that weren’t even theirs to deal with and were the only store near DOUGLASVILLE (unreasonably far away) that was able to help me. I am extremely appreciative.

Guess Tmobile employees can choose when they decide to come to work. Door says store should be open at 10am. Took this photo at 11:15am. Ridiculous.

Easy in easy out thats my saying while going places.

Best sprint location I have every visited! There were only 3 employees in the store when I arrived and every last one of them was extremely friendly and helpful. I visited the location on Mon, June 15, 2020 around 11:30am. I came to the location to have my screen fixed. I informed the tech that I had a meeting in 30 mins and would bring the device back after my meeting. The tech said no worries and told me that he would have it ready for me by my meeting in 30 mins. The tech (Glendale) was very efficient. He fixed my phone within 15 mins. The manager (Andrew) on duty was welcoming and friendly. There was also a young lady employee (Shay) in the store that held conversation with me as I waited and made sure I received the help I needed while waiting. This location is awesome and I would recommend to anyone in the area. I plan on coming to this location for all of my future Sprint needs.

Awesome, friendly staff. Great customer service. They kept me entertained while waiting for my phone to be repaired!

I recently dropped my phone and my entire screen turned white. I went to another location where I was told that there was nothing that could be done, and that I would have to mail it in to be replaced🙄. I came to this location and was told by Joe that he could fix it! Sure enough, less than an hour later he completely fixed my LCD screen and the other cracks! I had a pleasant experience, and greatly appreciated the customer service! Thanks Joe!

I absolutely loved the customer service I received here today. All the employees where engaging and fun family feel at this store. I was in and out with a new purchase/upgrade in about 20-25 min. Compared to other location is was fairly empty, but from my understanding, I came at a good time, which just happen to be my lunch hour. This will now be my new location to do business with sprint. Thanks to the staff.

Im sitting in here now waiting, been here a hour cant get a phone but they done helped 10 people after me. Sad

This is the 3rd time Ive come up to this location and it takes them over 30 to 45 minutes just to see someone. All we wanted to do was return a device while we were in our warranty and no one was being seen. Store is under complete new management and all new personnel. Same problems different people.

Now I know why this store has bad reviews. We were given one price when we came into the store, then another sales person said she was wrong, and they gave us a higher price. Fine, its not much more, so well take it because we really need new service. Now, I look at our bill, and it is even higher! That, and issues with our phones that they were trying to tell us was normal, but when we called customer service, we were told that is not normal and to take them into the store to be repaired or replaced. They did replace them with not too much trouble, and so far, the replacements are working much better. Props to Nico, though. He is a good guy and very helpful.

I went in to ask questions about the new Note 10. They answered all of my questions and were very knowledgeable. Overall great experience.

Super helpful and knowledgeable!

Absolutely horrible customer service this store needs to be shutdown! Sprint should be ashamed. I guarantee this store is costing sprint more money being open than its generating. Not acceptable I’ve been with sprint over 10 years. First off no one even greets you when you walk in. The employees seem like they don’t want to help or could careless that your trying to get new lines added to your account and need new phones for your relatives who are switching from T-Mobile. The store had one other customer yet all the employees are standing around talking to each other laughing and goofing around.The only person working was the repair guy in the back. Finally I ask does anybody work her and some girl walks up and says what did you need ? When I tell her she passes me off to some guy who starts to assist us.They offered us some BS phone and higher than they’re website offers and when I point it out( based on the website which I pulled up) they give me attitude and say we’ll get the phones online then.The whole place smelled like someone was roasting a chicken in the back. They’re lackluster attitudes and unwillingness to help not to mention the smell in there is enough to make me never return to this location. Sorry but,sprint either needs to do some house cleaning and fire everyone in there or close the whole store. Customer service 101 greet customers when they enter your business!I will definitely take my business elsewhere

I cracked my screen again so I called the Sprint (Perimeter) store so that I could find out what my options were pertains either repair or an upgrade. I spoke with Tyra Taylor and she answered all of questions and told me to head to the store. She was so effective and efficient that I purchased everything that she presented to me even an iPad. Thank you for your assistance today Taylor.

Eddie and Desmond provided exceptional service for me today. They were extremely helpful, patient and highly professional. I appreciated their assistance so much that in addition to leasing a new iPhone today with their assistance, I also purchased a new case and screen saver! Many, many thanks for the outstanding service thay both provided for me today. Customer Laura Haynes

Worst customer service around. Go here only if your trying to waste your time and get signed up for things you didnt sign up for.

Incredibly rude staff that doesn’t care that they aren’t giving you the full amount of information on charges. We went to add two lines and weren’t told on the hell we were going to experience because of it. THREE bills, THREE, that are abnormally high solely because the sales person couldn’t have told us to wait a couple days until the billing period to switch to avoid the unnecessary charges. The used car salesmen is the perfect comparison. Not to mention, when we went in to demand an explanation on the high charges, the worker didn’t seem to care on what they had put us through and was rather laughing at our faces because “of course we won’t say anything, a sale is a sale”. Absolutely pathetic and no one in this store holds any integrity. Of course they don’t care because their hard earned money is not coming out of their pockets! Just please avoid this place at ALL costs!

Joe Moody is amazing. Took great care of me.Terrific smile too!!

I recommend this location for anyone looking to upgrade their phones or purchase. Though there are about 50 sprint stores by my house, I always come here. This time, I had the pleasure of working with Andrew E. to trade in my Iphone X. He was very professional and very attentive to concerns I had regarding my current plan. I was able to save money and get an IPAD of my own (now I do not have to harass my 7 year old to use his lol). Thanks Andrew!

No patience here...Find another store...customer service is not go right now. I am rethinking my loyalty

If you have phone insurance its quite helpfull.. its a very nice experience. Staff is very friendly.

I experienced great service from the second I walked in the door, I was greeted and politely asked to wait by 2 separate people, I only waited about 5 min before I was helped, which was very convenient. I spoke with Jorge about my phone and he was so helpful instead of brushing me off about my problem he actually gave me the information I needed to get my phone fixed. He was very polite and professional they made what could have been a shotty situation into solution. I couldnt have asked for better customer service from this team!

I was hating both Sprint & my Samsung 7 until I met Korey & Christina. I had been in the store once before and my issues were pretty much brushed off. Christina & Korey offered to take my phone for about an hour and a half to correct some of the issues I was having. When I picked up my phone it was 100% better. Great customer service!

Hidden jewel. Today was my best experience in a sprint store. 22 years Ive bn a customer. Thx for the professionalism and knowledge. You helped me and my sister.Excellent thx for the ear buds replacement...

Great service at the Perimeters location!

Tried to pay off my phone - system is down

Wonderfully helpful associates. Shou out to Terry who knows his stuff!

Not a good first impression, turned out okay.Had an appointment. No one greeted me even though only 2 of 4 associates were with people. Nice guy helped me after 20 min. Since I upgraded online, had to sit and wait 15 more min before he could finish my order.

PHENOMENAL service from the moment I entered the store. And I simply cannot overstate how helpful and professional Ms. Moses was. She is definitely a leader in the making at Sprint and beyond.

I’ve been to this store location several and I’ve never had any problems. Recently I’ve been upgrading all my old devices and Julian helped me every time I was there. When I was having issues with my iPad he was able to fix the issue with no shenanigans. I never leave a review but good customer service really goes a long way. Will be back at this location for my Apple Watch!

Just not helpful at all. No need for a long drawn out story if it always concludes with no result. Dont hold your breathe, just go to another location.

My wife and I had two new phones added to my account. Eddie was very helpful and patient with the two of us. We had a lot of questions because neither one of us are that savvy when it comes to these new phones. He answered every question and had our phones up and running in no time. So the Davis family just wanted to send a shout out to Eddie!!!! and the rest of the staff at Sprint....

Waited 2.5 hours working with an incompetent staff and management. All to not walk out a phone! Everytime I come in this location I have an issue with the staff and customer service. I only came back because its closest to my house. I dont care how far I gotta go I WILL NEVER come back to this location!!! PERIOD!

YALL. I try to be as thorough and 100 as possible when giving reviews. Ive worked in customer before so I know we all have our days. HOWEVER! If you need PROFESSIONAL services rendered STAY AWAY FROM SALMAN KAMAL, The assistant manager. I went after work on a Saturday to get my girlfriends phone upgraded. We signed in on the iPad and he walked passed us, seemingly on a personal call, turned around and said, Yeah somebody will be with yall in a minute. Cool, with me you know..its a Saturday, not too busy, Im not trippin...that somebody turns out to be him about 15 min later..dont you know he TOOK ANOTHER PERSONAL CALL WHILE HELPING US. I then knew what we were dealing with. The unprofessional lol. The store might be ok, but SALMAN KAMAL IS A BAD LOOK FOR SPRINT.

Sprint sent me here. All I need is for them to run one test on my phone to confirm its eligible for replacement as my brand new s10+ hasnt worked since I opened the box. I sat there for 30 minutes in an empty store and when I asked an employee to please find out how much longer it would be, he came back telling me an hour. So, youre telling me that NO ONE could tell me when I checked into an empty building that you were going to have me waiting for an hour and a half? Bad customer service to say the least. Mind you, while theyre all sitting around talking about where they want to go for lunch.

I am outside the store it’s 10:16am the store it’s closed

I have been a sprint customer for over 10 years. Unfortunately dealing with this store was the worst experience I have had as a Sprint customer. I needed a loner phone or another phone because the one I purchased from this location was not working. I was told they don’t have any loner phones and I could purchase another phone to use in the interim. All they want to do is sell, sell, sell! And unfortunately when you have an issue the manager doesn’t return phone calls. I was told I can call him, even though I asked for the manager to call me numerous times! I was able to contact the corporate office and get better service after I complained about the run-around I was getting at the store level. Hopefully others will have a more positive experience than I had at this location!

We had an oddball repair problem. They took care of us right away.

The customer service here is very lackluster. They were very disorganized it till we were actually seen by a representative. She was incredibly good and thorough although needed updates from her fellow coworker quite often. The music they listen to in store is incredibly loud and not exactly appropriate for a retail environment

I am so disappointed in the customer service and repairs at this Sprint store. I brought my new phone Samsung Note 8 in because the screen stopped working. They could only send it off to have sprint look at it. I explained that I was leaving town the next week and had to have a new or repaired phone by the time I left town. This gave them 8 days to repair it and I was promised that it only took 5 to 7 days. I was told that it would be fine. I called and checked to make sure my phone was running on time and was told that it would be in on Thursday which was great. I was called and told that my phone was sent to a nail salon and they would track it down. I called on Friday to find out that my phone was never shipped and would not arrive until Tuesday. I asked if I was getting a new and was told yes. So I asked why they could not get one out of inventory and replace it with the new one being shipped 4 days later. They only work with a third party to replace the phone so I was out of luck. Sprint what is your problem? I fell like I was lied to and it was just so they did not have to deal with me. Very very disappointing.

Great experience christina help me replace my phone when it was having network issues, now im having great service.Dylan help me when i went to pick up my phone and he help me with the set up on the phone.

If you’re having a good day, don’t go here. They have a rude staff member, who thinks he’s soooo smart. He will piss you off. Stay clear!

Had issues with my Samsung S5 last year they did a great job helping me. A+ tech team!In August I turn in S5 and upgraded to Note5 they did great.

Ive been a customer of Sprint for over 8 years and I went into the store to cancel a line and possibly upgrade. I waited 25 mins for someone to help me only for a representative to tell me they dont do cancellations in store and I had to contact a number myself. What is the point of having a store front if I have to do everything? After I was told they dont cancel lines I decided not to upgrade from here. This store is a joke there were at least 7 or more sales associates standing and sitting around the customer service desk chilling. I should have read the reviews 1st. Will avoid this store and do business elsewhere.

Today 11/13/2017 1:00 P.M.went to the Sprint Store trying to get my Note S 5 fixed, the touch screen will not work, a tech female came and told me they will replace the screen Calibration they will be no cost, it will be an hour an a half before it will be ready told her ok and left, Came back 4 P.M. same female came with the phone told my phone has water damage and we had to replace something else your total is $200.00, told her wait i didnt authorize you to do a $200 repair why did you do that without talking to me first, a tech named Jamal came and he tried to explain to me that either way you would have to file a claim and still end up paying $200, he told me we will take $100 off just pay $100, i told him no he told me i will not give you phone, asked him to speak to manager, no manager right now you will have to wait 5-7 minutes, waited Tammy came was helping other customers while i was waiting was told hes talking to customer service to wait til he finish, waited another 20 minutes, they both came Tammy and Jamal and told me unless i pay $100 they will not give me phone, told them to keep it will talk to manager tomorrow.

My phone broke, and I took it in. Even though it couldnt be fixed, the staff was great, making a bad situation better, allowing me to find an affordable solution to my predicament.

Stay far away from this place they are like used car salesman. They are rude and lie about everything. Ill be happy when robots replace cellphone sales people then I will not have to deal with jerks

They have always been extremely helpful. They may be busy, but still see to assisting customers with all their different needs and requests.This location is is also a corporate Sprint repair center.

I walked in with a rather pathetic face and said, I HAVE A CRACKED SCREEN AND CANT EVEN TAKE A CALL! 20 minutes later I was smiling and calling my fiance. Excellent staff. Very friendly.

Customer service was awful. My wife and I left the Sprint Store, cancelled our service and went with Verizon. COSTCO has a much better deal on Sprint products, the salespeople arent obnoxious and the Verizon deals are even better. Sprint had churn thanks to the salesperson.

The young woman who helped us could not be bothered to show any kind of politeness or friendliness. From the get go she was bored, over it, and just plain rude. I think it wouldve killed her to actually smile and show some personality. Also your workplace isnt the place for your friends to hangout after work and sit at the counter where the representative is helping customers. I used to work for Verizon and I wouldve gotten chewed out if my friends did. None of the other reps seemed to care we were there. And then when we asked questions we got answered in a way that seemed like we were stupid for even asking.Im definitely driving the extra few miles to never go to this unprofessional and rude Sprint Store.

I was lied to by Jarrett, and my concerns have been ignored. Ive given ample opportunity to correct the error. I am now working on my written complaint to corporate. When Im able to do so, I will be looking for a carrier with integrity. This store shows that Sprint has none.

If I could give zero stars I would this store is a nightmare. I signed up online for Sprints free year of service two months back (service is horrible for voice calls which in 2018 is laughable but that’s besides the point). Anyway, I got the new iPhone XS Max yesterday and took it to this store to get a SIM card and they said they didn’t have one. They don’t act like they care is the problem and didn’t really offer alternative solutions they just went back to listening to their R&B/Rap music at full blast on their store speakers making it almost impossible to hear the person next to you. There are ten or so employees there, it’s a big store, but they all basically are sitting around not doing anything.Long story short I drove straight over to AT&T and they had SIM cards and were very friendly. I wanted to like Sprint and wanted to like the store because it’s walking distance from work and my home but I can’t tolerate when people don’t take pride in their jobs and display and sort of customer service.

I was in this location yesterday evening to trade in a iphone. I was quickly and friendly assisted by Courtney H. she was very personable, knowledgeable and professional. Later she was joined by Bobby the new hire he was also very informative and entertaining. lol It was a pleasure working with both of them. Also the manager was a nice guy too. I actually drove further away to this location because the one nearest to me had poor reviews. I was not disappointed.

Was guaranteed my new IPhone would arrive on 9/16. It is now 9/23 and I have had to call everyday to check the status. The sales reps here lie to gain sales and customer service is no longer a priority once this branch gets your money. Do not go to this sprint location if you hate being lied to and have your time wasted!

Cant believe I am even giving this store a star. I am writing to you because of todays experience at Sprint Store #1604 in Perimeter Place, 127 Perimeter Center W b, Dunwoody, GA 30346.My experience did not start off on the right foot. My cell phone was destroyed in a car accident yesterday and today I was hoping to receive proper service in replacing the damaged phone. Upon arrival, there were no more than 4 customers in the store, 1 of which was waiting for her turn. A sales associate realized I had not been helped, came over to introduce himself, then let me know hell be with me shortly. 1 hour later, and several more customers that seemingly held precedence over me was downright disrespectful, disappointing and confusing. I had been waiting, even seeing my name listed as next customer for service; however, the walk-ins (and they did not have an appointment) somehow received immediate attention.Lets back track about 30 minutes. 1 employee recognized I had been waiting for some time and my patience was noticeably wearing thin. He insist someone would be able to assist me shortly..again, more time goes by and more walk-in customers stroll in. If their matters were small cases, I can understand the sales associates assisting them immediately because their case(s) would take 10 minutes or less. But they did not acknowledge this. A quality and experienced store manager would have mentioned to the walk-ins we have customers waiting for assistance, since management prefers running an operation with minimal employees nowadays, and reassure the customers who have been waiting for over 30 minutes that they will be serviced next. Instead, I was left wondering when I would be helped, why employees huddle in the back instead of assisting customers on the floor. It was quite apparent little strategy was given for times when customers are left hanging on wondering when they will receive attention. I counted 2 customers, who had walked in the store after me, who received service before me..and thats just not fair! I carefully studied other customers faces as they too were wondering when they would receive service.My advice to Sprint and their managers is to either educate yourself on how to strategically run an operation where your employees are comfortable managing situations such as mine. Not to continue running around the store assisting the immediate just to avoid the disgruntled (and for good reason). After 1 hour and 10 minutes, barely any communication, and witnessing customers walk-in after me and be serviced before me (walk-ins, not by appointment) I realize Sprint has deplorable customer service. This is not the first time I have experienced below average to poor customer service from Sprint, and that includes Store 1604 as well. I would appreciate HR or someone who can make a difference contact me immediately.

I had a great experience here after a very long day. The manager was getting off but did a turn to help me. I told her to go home she said on e you are ok I will leave. To be honest I was in there wayyyyyy longer than I shouldve. Kiki it was a pleasure, your staff is Amazing!!! Keep up the great work

This sprint store people dont know anything and cant do anything. If you go for any issue they will simply tell that can’t be done in the store and ask you to check it online. Useless people. Don’t waste your time going there

Hard to get business done at this store. Personnel are reluctant to turn the loud music down so that business can be transacted. Amateurish personnel barely tolerant of incoming customers. Just an amateur operation all around. Just cancelled my service.

Nia, her Managers, and coworkers took great care of me! Its 3 mins from the office and will be my go-to Sprint Store from now on! Thanks everyone! #iPhoneX

Be careful they will overcharge you for returning equipment Plus you had to wait 45 minutes when they first open up in the morning

We were not aware that Sprint started a new security check starting January 1, 2018. Upon going to the store, my husband, who we now believe is no longer on the permission list to change things, had to deal with a very not helpful customer service rep. When I called back to question what happened and spoke to the manager, she told me she actually was on the floor during this and it was my husband who was reacting not her representative. After hanging up it occurred to me why didn’t she step in to assist this whole process? Not the store to go to!

I can never get the manager, Terrance, on the phone. After leaving several messages over a two week period I try calling agai and was placed on hold for over 10 minutes. No one else at the store can assist me with my billing problem and Terrance does not make himself available. I get promised by the employees that they will give him the message and he will call me back. Very dissatisfied with Sprint after switching from other providers. My bill has been incorrect for three months and no one can seem to get it right.

My repair service was outstanding, fast and very gentle, thanks to the repair team.

I Had some Issues with my phone I was extremely surprised with the way I was greeted at the door by the technician Mr. AJ and he was extremely helpful trying to resolve my issue he was very courteous and polite. 👍 I just wanted to show him my appreciation!

I’ve been a Sprint customer for 15yrs and am currently trying to cancel my service after purchasing my phone new phone from this store. The sales rep used deceptive sales technices to upsale, and the company is not standing by what I was told. I’ve been trying to get in touch with the manager to discuss the matter for over a week yet she’s never available and has not returned my message.

Representatives in store are knowledgeable. Tech staff very good.

Wait was long, I will never go back I got to the store at 645pm its 855pm and still havent been seen yet the store close at 8pm.

The staff are very knowledgeable and nice.They answered all my questions and solve my phone issues.

Worst customer service I’ve ever received from a sprint location. I called this location prior to my arrival to see if they had any iPhone Xrs in stock and they assured me they had what I wanted. So I drive 15 min fighting traffic to get there only for them to tell me they really did not have the phone desired!!! The GM was very unprofessional in her apologies and seemed quite argumentative! I will never come tho this location ever again!!

Wow verry friendly and want to help way better than outher stores I been too. Also they have candy for the kids and a bathroom

Manager is super rude. Does not help customers. Very disappointing and not professional manager. When I left the store, one of the other associates told me to call sprint 1800, since this manager did not want to help me with a warranty. Can you imaging the same spirnt employ realized that his manager did not want to help me. !

I went into Sprint location 127 Perimeter Center Way in Dunwoody, GA today and was completely misinformed intently by a representative. I took my iPhone 7 into the location to do a Trade In towards an iPad Pro and DID NOT receive the credit BUT was given an explantation that I would receive a LOYALTY CREDIT of $200.00 because of my 17+ years of customer loyalty. I told the representative this sound weird but she reinsure me that this was a common process for Sprint. I decided to call Customer Service for more details and was informed that the $200.00 was the TRADE IN value of my iPhone 7 and the $200.00 wasnt applied to my account. In addition, the line wouldnt be disconnected until Oct 2nd. This is unacceptable to be misinformed in a Sprint Store by a trained rep. who just wanted to sale me something and a bad customer service experience. The representative didnt mention anything about TRADE IN value and she lied to me on purpose. She disguised the TRADE IN value as a LOYALY credit. This needs to get corrected ASAP. I will be writing corporate and Sprint HR.

The unsung heroes are definitely customer service professionals. Yesterday my nice Samsung 6 separated from the phone frame, because of the hot temperatures. Needless to say it had quit working. I enter the sprint store around 7:45 pm and learned that I did not have an upgrade or etc.available and the repair was to be handled by my insurance provider. To make a long story short, Cindy is my hero. She called everyone for me since I had no working phone to call from and stayed 30 minutes after close as well as her manager and repair tech to help me. Because of Cindy, I purchased a new phone for less than my deductible and was without service for only a very short time. Thank you Cindy!

Service at this store is outstanding. The support/tech team is the best Ive ever experienced in the industry.

Well went in to port a number and to my acct. The rep Eddie Clark was obviously getting annoyed by our questions concerning the security procedures. To the point he said we could either give him our DL to scan or not complete our business . So then when asked why another name appeared on the tablet once my id was scanned, our question was mer with the system needs time to process. The kicker to this experience, is when the guy starts texting on his phone while dealing with our purpose for our visit. So I asked Mr. Clark are texting while were waiting. And from there it went down hill...