We went into this store to speak to someone about purchasing missing crystals for our chandelier. The salesperson was rude and did not want to help us. He told us to come back at 1pm and we did. He then said come back at 3 or 4 and did not give us the opportunity to explain what we needed. He did not even attempt to help us. It was very frustrating. I am curious what the owner would give as an excuse for this treatment. If it were possible to give negative stars I would.

This business is a gem. I lost a crystal during my relocation to the area, I had not purchased the the chandelier from them. They were more than willing to help me replace it. Moving was so stressful. It was totally unexpected when Exceptional Lighting said no charge. The kindness will never be forgotten by me. Needless to say that they made a future customer.

The customer service at this place was excellent. We purchased 2 amazing chandeliers for our house at this place. Bayat was very helpful in the process. The chandeliers are very beautiful and we love them so much! We give a big thank you to New Jersey Exceptional Lightning, and also a big thank you to Bayat, for being very helpful. We love our chandeliers so much! The collection of chandeliers is also amazing, they had so much options for us to chose from! It was excellent! We highly recommend this place if you ever want to buy amazing chandeliers. Excellent customer service!Review written by,Bhadresh Patel

Best place to get your lighting.The have the biggest and best stock with good prices.

Large and beautiful selection of Chandeliers! Best in the area. Highly professional installation too! will recommend anytime.

What are horrible shopping experience !!! I dont know how these folks are still in the business!!I went to their store at East Brunswick, NJ with my family on Saturday (6/26/2021) morning around 11 AM to shop for a chandelier as well as few other decorative lights for my foyer and dining rooms. The moment we got into the shop, the sales person who was there without any greeting asked us what you are looking for ? We said what we are looking for and said we wish to go around the store first and see through different models and prices. He was right behind us all the time and within few minutes he asked which one do you like?. We said we wish to move around and still in the process looking at different lights. In the meantime, I took couple of photos and he came to us and said no photos are allowed and hearing that I put my phone away. In the meantime, while walking my kids shoulder touched one of the lights and he said dont touch any lights. We were extremely cautious walking around right after that. Within next five mins he came to us again which one do you like?. We felt extremely uncomfortable with his pestering rude attitude and my wife asked are you in a rush, can we take sometime to look around and decide?. I asked the same and right away he pointed the door raising his arm and said you can leave. We were terribly shocked hearing that statement from him and I replied You cant tell a customer to get out of the store for no reason. He went on yelling right after that and we dont wish to stay there right after that and got out of the store.What a terrible person to have on the sales floor without knowing how to talk to customers and full of hatred abusive attitude. How can a customer can decide something within few mins on an item that they would be spending $2500. The entire conversation and the incident was recorded on their camera thats right above their door at the entrance which can explain what has happened as well as the whole conversation. I strongly believe NJ state do have certain ethics on how a retail business should be run and how customers should be treated. I am certainly not going to leave this until this incident reaches out to their management and further investigated. Folks, please stay out of this shop if you are looking for some decent shopping experience. This explains how their service would be after the sales. They might defend their behavior with some reply here, but the recording on the camera will explain it all which I am going to rely on. Btw, I seriously doubt the authenticity of reviews here and I would suggest to look at the review in yelp for this store.Reply from the customer: Its absolutly incorrect whats stated here by the store owner. This reply could be from the same person on the sales floor, what an hatred attitude !! Lets find out soon whose narration is true and Ill make sure to post the outcome here.Folks, most of the lights in this store are from the brand Elegant Lighting and few are B&S and visited the brand store directly on the same day. What an amazing shopping experience and ordered what we want on the same day along with chandelier lift etc..My campaign would be to share this experience across every media making sure future customers shouldnt have the abusive experience !!

We got cheated by these people..We purchased a Chandelier from them which was installed on 2nd Nov’19 – Saturday at night 10:00 PM.Immediately after the installation we agreed the installation was complete. Subsequently after few days when we closely observed the Chandelier, we observed 2 crystal ball hangings missing from the Chandelier (as show in the photo). We brought the problem to their attention. They made us walk 4 times to the shop asking them to get photography to prove the fault. After we showed the photos of the fault, they refused to fix the problem. We paid $3000 for the Chandelier and we were given a defective product and they refused to correct the missing par. They Cheated us...!!! Beware if you are planing to buy any thing from these guys.

Excellent and large variety of choices and designs. Quick service and very friendly staff. A must go place for your chandelier selection.

Mr. Bayat & Mr. Manny @ Exceptional Lighting. Thank you for installing the exquisite chandelier & medallion. And for your prompt service.

Super professional employee. Very nice and respectful. Lighting fixtures are great!

Hey everyone,Did a great job in my dining room. Beautiful work and they even took the time move my dining table. I am definitely telling all my friends about these guys.

Very rude people. They put the responsibility on you to check each and every part of the box; they expect you take everything out from the packaging and inspect. And if you dont, well youre just unlucky if you find anything missing or damaged as you start to install the light at home. This is what happened to me -- 2 of the 6 glass enclosures were damaged (which you cant see unless you open each individual styrofoam box, remove the enclosure from the box, remove the plastic and inspect like youre buying a diamond). So, when i found 2 of these broken and called to discuss with the shop, these people wouldnt just listen! And how do you feel when after 5 minutes on the phone they tell you that I dont have time for this... Thankfully, the manufacturers staff was kind enough to order a free replacement, and were shocked to hear that they have retailers like these selling and representing their brand. So, yeah, never buying again from these guys.

Absolutely beautiful. Great work. Great service.

Last year we spent over $3,000 on a couple of chandeliers, a mirror, and bulbs. At the time of picking up the mirror, we were rushed in the inspection and we noticed when attempting to install it that there was a chip towards the center of the mirror which we could not have done on our own. We live in Delaware and my husband drove the mirror back in the hopes that they could exchange it for a new one or at least offer another mirror at cost. We were told that we had to contact Donna directly who was out for an indefinite amount of time on vacation. I attempted by email and phone and there has been no response. This is truly upsetting, especially since we spent so much money in the store. I really love this mirror and it is now sitting against the wall in my garage. This is not the right way to treat customers, especially by a small, privately owned store.

Everything is fake from China, I buy 24 mouldings from them they gave me 2 boxes & they told me there is 12 peas in each box, so when we opened boxes there was only 10 Pieces in each box, we also bought chandelier from them it should be cristal but its not, its fake from China for $3500 received incomplet items

Amazing experience with this company! They provide exceptional chandeliers and services. Looking forward in working with them again in the future!

Still waiting for delivery schedule.

I have had such a great experience. I love my light fixture. It is so beautiful and the person who put it did such a great job. I recommend buying your light fixture from here.

Absolutely love this place. I bought a dinning room chandelier last week and the whole experience has been great. A lot of great chandelier display and varieties. We didn’t have to check out another store or shop around. The staff is wonderful and truly knows what the customer wants. We will definitely be coming back again.

Beautiful lights!! Great service. They kept my mom’s request and put up the chandeliers just in time for my wedding. 100% recommend.

After not being happy with other lighting stores with not only selection but also pricing, I came across Exceptional Lighting. People couldn’t be more helpful with showing me what size chandelier would be best for my entry of my home. After determining the size we then went to style. The gentle man was very helpful and patient with me as I walked across the show room dozens of times. We then found the best piece and picked it up shortly after. Great fixture and a great price would highly recommend.

Just bought two beautiful chandeliers from this store recently. We installed them into the home & have received many compliments since then. Weve been to many chandelier stores in the area but havent seen as many options that are reasonably priced like this store. Definitely a one stop shop and have already recommended this store to many of our family & friends!

This lighting store has great pieces from every size to price range. Donna is very friendly and helpful. My wife told her exactly what she wanted and Donna gave us full attention. Ever since it’s been installed, we’ve been getting many compliments. We definitely recommend this place.

I absolutely love this store!!! It was the best experience that Ive ever had!!! The chandelier I purchased was exceptional and I have been back to purchase several other items as well.Bayat has been an amazing help with my entire experience and is extremely accommodating!!!Im looking for to my next delivery!!!! This is the best store ever for excellence and exceptional chandelier and lighting ❤

I bought three chandeliers after they got my money nothing but attitude problem never finish the job hooking up the third chandelier read the fine print scammers before you buy Scratched Scratched my ceiling never even touched it up talk to you with an attitude problem

Buyer beware. Scammers. I went in to return a light, they charged me 30% restocking fee and had the worst attitude I ever encountered. I really should report him to the BBB.

The best chandelier showroom Ive ever experienced! Beautiful pieces and great customer service. Donna was very prompt in acknowledging us and had the product knowledge necessary to assist us with our lighting needs. Her pleasant and competent service made a sale with us. We look forward to the upcoming installation as we are also having the installation done by Exceptional Lighting.

The owner and Anthony are super friendly and helpful. They gave me an awesome deal on a beautiful unique sphere chandelier. If you want a unique, hard to find chandelier that is absolutely gorgeous, come check out B&S. I highly recommend their products and friendly customer service. Many blessings to you, your family and business!

This store where bought our chandelier was very nice. The employee helping us out was very nice as well. I was able to take home a beauty do chandelier as well as a light for my kitchen :)

Great, friendly service. Definitely will recommend to family and friends. Thank you for your expertise and service. Very happy with my new crystal chandeliers. 😀

The best collection one can think about. Very helpful and amazing staff.

Exceptional Lightning possibilities, they had many chandeliers to choose and found the perfect one. The owner is very helpful and offers personalized customer service makes a good shopping experience. I do recommend exceptional lightning for the place to start when shopping for your next exceptional lightning project. Plus good prices too!!!

Magjy understand customer requirements makes you feel comfortable with offering variety of options and provides valuable suggestions in order to fix my chandelier on my own at home.Simply advised only one shop at East Brunswick to go.Thanks!.

We bought a chandelier and a medallion very helpful and very kind fast perfect service!!! Will be purchasing more! Showed us how to install and gave us extra material just incase something breaks

The service and quality of chandlier is exceptional as the name says, I would visit again for my lighting needs.

This is my 3rd chandelier and madallion for my house. There service is amazing and help me choose the perfect one for me, they give us good service and take there time with the customer and give is a generous discount! Will be purchasing more in the future!!

The name Exceptional Lightning is synonymous with its products. I bought a pair of crystal lamps from Exceptional Lightning and they are as the name says, exceptional.

We are pleased with our purchase and they service we received.

We just purchased three chandeliers and several vanity lights from here. Bayat was very helpful and helped us to find just what we were looking for. Highly recommend - they have beautiful pieces to chose from!

I went in looking for a few different light fixtures. There are so many to choose and it was hard to make a decision because I loved the choices. Bayat was so knowledgeable and helpful. The prices are very fair. I would go back in a heart beat.

I have purchased a few chandeliers for my house from Exceptional Lighting route 18 this store really have some exceptional lights reasonable price and amazing customer services the sales person really knows and very knowledgeable when it comes to quality and suggestions and help you to pick the right crystal lights for your house .Over all good experience from this lighting store and I fully recomand everyone to this chandelier and lighting storeThank you

We went into 5 different stores before stepping into this one. Great collection and ended up buying 3 different chandeliers. Great Service and waiting to be installed!!!

Good shop with lot of choices to select. You will get good light for any of your room. The employee Bayat was very nice during our shopping and helped a lot in explaining the lighting. He also ensured that the light arrived in time for us to pick up and helped in assembly. Over all very good experience.

Great selection of lighting on display with very reasonable prices.Donna our Salesperson was knowledgeable, helpful and friendly. Donna helped us pick the perfect fixture for our kitchen and made the entire transaction promt and painless.

As soon as you walk in, you are amazed by such beautiful pieces. I fell in love at first sight with my chandelier and service was amazing. Thank you for making this purchase so enjoyable!

First of all, I ventured to this place due to all the good reviews but at a closer glance, I can see that the reviews are false and made by their fiends and family. I wasted my time going to this place twice based on their hours of operation, only to find it closed. Their profile on google says open every day from 10AM-8PM. First time, I went there at 6:30pm and it said closed in the door. Second time was this morning at 10:30AM and again it said closed. I went elsewhere and came came back at 12pm. It was finally open. I told the sales person that I came twice and the place was closed. To which he replies, you should have called before coming. Its a damn store you idiot. How about you follow your hours of operation schedule so customers dont waste their time. I recommended, they update their google profile to reflect their actual schedule but he was just too pompous to consider my advice and even apologize for the inconvenience.Here is some more advice. Give your reps some customer service training and maybe you will get some legitimate reviews.Good luck!

Bayat is the man, i needed something right away and he took care of me at a great price, went in at 1 and he had everything wrapped and ready to go while i grabbed lunch. The stuff looks beautiful and would recommend this shop over any of the Capitol lightings of the world. Thanks will post pictures once they are up.

Best customer service, Donna is the best, she was very helpful. They have lot of chandelier collections and extensive catalog offerings. Very courteous and very friendly atmosphere.

Exceptional store with exceptional items and wonder service. Mr. Bayat is very helpful and always willing to go above and beyond to help. Best store by far!

We went in just to browse. The staff was extremely helpful and before we knew it we bought a beautiful chandelier. Well worth a visit.

We stepped into this store and were amazed with the variety of chandeliers they had on display. Dealt with Bayat, the customer service person and were able to immediately make a decision to buy one chandelier. Bayat himself delivered and installed the chandelier on time as promised. Great store to buy a chandelier.

I love this! Bought it for my guest room and everyone just loves the look! This was my second purchase and excellent customer service by Bayat. Plan to purchase more for my new home.

Great collection of Crystal Chandeliers. Bayat is an excellent sales and service guy. The team worked late into the night to install 5 chandeliers in my house. Quality work and cleaned up . All to our satisfaction.

Bayat was helpful in getting me new lights for my kitchen. I will return since he is knowledgeable in his stuff. Fair prices and helpful.

One of the best place to shop for! We just bought 2 chandeliers from here... Donna helped us a lot in selecting and making it more personalized! Thank you guys!

I bought 3 Chandeliers and they are beautiful and really good quality.Bayat was very helpful and friendly person. Must go from them.

Very happy with our chandelier purchase. They had the best selection and pricing around. Donna was very helpful with our purchase.

They offer a great variety of products to chose from and the installation was relatively quick

Thank you for the job well done guys. Such a devoted manager of the store I thought he owns it. Very personalized service. Keep it up Bayat and Barrat. I will 101% recommend you to every one

Faith In Action church purchased beauty Chandlers. Bayat was very helpful and knowledgeable. Will come back to purchase more.

Truly a one stop shop, great products, great prices, and outstanding customer service. Absolutely in love with our chandelier!! Thanks Bayat!

Amazing selection as they promised. Truly exceptional prices and breath taking exclusive products. Highly recommend this store.

We went because the google reviews were good but should have checked yelp reviews before we went to this horrible place. Google reviews must all be fake because the customer service at this place is horrible. They don’t know how to talk to people and want nothing to do with you after making the purchase. They would never pick up the phone when we called to see if your order was ready for pick up. There were missing pieces when we brought the box home and of course they wouldn’t answer their phone. Just a terrible place. I wouldn’t recommend anyone going here. We would give his place zero stars.

The service was great and the fixtures are exquisite. Pricing was fair. Highly recommend!

Was very happy with the service and prices. Purchased to perfect light!

Great selection of chandliers.Reasonable prices.Great staff and team.

FANTASTIC!!!! BOUGHT MULTIPLE CHANDELIERS FROM BAYAT AND MAGDY! BEAUTIFUL CHANDELIERS AT A COMPETITIVE PRICE. THE SELECTION OF BEAUTIFUL CHANDELIERS IS UNPRECEDENTED. INSTALLERS DID GREAT JOB IN A TIMELY MANNER! BAYAT EVEN CALLED ME AFTER INSTALLATION TO MAKE SURE I WAS HAPPY!!! HIGHLY RECOMMENDED!!!

Great store, everything is clean and the service is amazing. Thank you Donna for making our experience here great, highly recommend this place.

Best customer service, a lot of collection and extensive catalog offerings. Very courteous and friendly atmosphere.

Overall a very good purchase experience good variety of options and very friendly representative and great service at delivery

I purchased 3 beautiful chandelier from exceptional lighting Bayat is a very good person he help me a lot and all I can say this store chandeliers are amazing I really recommend this store to every body

Donna was wonderful and the selection and prices were great. Will definitely go again.

Donna is an exceptional Employee of Exceptional lightening. She helped us in selecting the Chandelier.

Amazing designs. Lot of options to choose from. Very helpful staff.

Very beautiful products and really easy to work with the store workers. Will be coming back here for more products.

Bayat is very helping person. Service is nice. Very nice selection of chandeliers.

Recently bought two beautiful chandeliers for our salon and could not be happier . We are constantly getting compliments on them and we tell everyone how great our experience with Exceptional Lighting was !

Excellance service and had a great buying experience also the product is elegant and unique for my taste. Im happy with my purchase.

Very coperative staff. Nice collection, alot variety. Nice staff and reasonable price

Great selection of chandeliers. Fast, friendly, and competent service. Highly recommended.

I purchased a chandiler and I love it, Wonderful design; loved the way it looked and is perfect in my dining room because the design is elegant. I Would recommend this store due to workmanship and the workers that attended me with greatest gratitude.And the customer service by Bayat.

Very beautiful selection of chandeliers and the managing staff is helpful and courteous to your needs!

This is a review for the company and the specific East Brunswick store. I would give it no stars. Their policy is terrible and their customer service even worse. Bayat, the person who had delivered us the chandelier, did not open the box to check if the piece was intact. He simply left the box at our place, and left our place, we did not know about their policy, otherwise we ourselves would have asked him to open it for us. The piece of the chandelier was broken. Our electrician also noticed a bit of the wire attached to the light was cut off as well. We complained, but it took them over a week to answer / reply back. When they finally did, they told us we would have to pay for the extra piece. When we went to their store to pay and inquire about when we would get the extra piece, Bayat would not accept the fact that he did not open the box. He kept lying over and over again that he did open the box and showed us that the chandelier was in one piece. He simply didnt show any concern. I would not recommend this store to anyone! Their customer service and policy is the worst.

Great place. Get your lighting, fan, chandeliers here

They have wide variety of chandeliers at a good price, we installed them in our foyer and received many compliments

Excelent service great prices!!!! Very happy with my purches!

Came back to get parts for my light. They helped me with no problem

Great Service by Bayat (salesguy). Highly recommend

Great experience! I would recommend Bayat as he did an exceptional job!

Unique collection. Prices are unbeatable

Nice company and good price and as MuslimGood lighting in this location

Bayat was good at getting the lights that I wanted within a reasonable price. Will return to him for future lighting.

Good quality best services i have purchesed a chandlier in this store

Great selection and customer service. Thanks Donna

Very excellent service and quality goods

Nice place nice manager everything is amazing

Amazing selection for people with budget.

Purchase Chandlers at Exceptional lighting in East Brunswick excellent service..

Nice chandelier pieces!

Many different chandeliers, great prices