I was booked at Safelite AutoGlass via my insurance company (as it was the closest place that could also do the recalibration of my front-facing camera). When I looked up the place after confirming my appointment I was a little weary because of the reviews on Google.I was pleasantly surprised. All the staff was great and appointment took half the time originally estimated. Thanks to Angelo and the rest of the team in East Haven for their great service!

Good job

I had the unfortunate experience of cracking my windshield twice in less than a month However the experience I have had at safelite of east haven has been nothing but positive and both repairs were fully covered! Setting up appointments with safelite is super quick and super easy (both appointments were next day repairs)The technician Angelo is highly professional and i would recommend him to everybody.

Work well done, Awesome service technicians in both mobile shop and at the Garage.

Excellent customer service . They got my vehicle in and out very fast.. friendly great job. Highly recommended

I have never felt so compelled to post a poorly review as I do today. I highly encourage anyone considering using JN Phillips at all to look for another auto glass company. Heck, any company. This place is not worth your time. I spoke to (7) different associates over the course of (1) day to fix my (1) windshield. No one seemed to know what was going on. Associate #1 never called me back after promising to call me back with a new appointment time. Associate #2 magically found an appointment slot that Associate #1 said was unavailable. When no one showed, I called again and again, each time getting someone new at the call center. By the 7th person, I found out I was ACCIDENTALLY scheduled by the 2nd person, in error, and also that that appointment was ACCIDENTALLY confirmed by the 3rd person. Associate #7 also admitted that this happens all the time. The call center always overbooks the stores. When I asked to speak to a manager, I got sent to a billing voicemail. Safe to say, I waited around all day for the non-existent technician and, nope, still dont have a new windshield.This is the most disastrous, embarrassing system of a company I have ever tried to do business with in my life. They promise but cannot deliver. Dont wait around for them.

The man who took my call to set up an appointment to get my window replaced stated that it would be four days before they could help me. I told him I was going to look for a better option and he hung the phone up on me. Very unprofessional, would not recommend.

Excellent service and on time

Well