Recently I was in the market for a used car. I found a good deal in San Diego near my house, but I ended up driving to Los Angeles to get my car from Pacific West Imports.I have bought new and used cars from Lexus, Toyota, BMW, and Volkswagen. I have always worked with large dealerships. I was somewhat cautious to go to a small corner lot, but I am glad I did. The sales agent, Daisy, was very helpful and low pressure. Encouraged me to get the car checked out by a third-party; which I did. They were very open and upfront in the transaction, and it was one of the nicest experiences I’ve had buying a car. Sam is clearly very knowledgeable and helpful. I will be back when I need to buy cars for my kids!
Art and Sam from pacific west imports made my car buying experience better than I imagined. I told them what I wanted, the budget I had and the time frame I needed it to be completed by. They exceeded my expectations! I got a better deal than I thought I could get and the car was delivered to my home even sooner than I asked. In the past, I would procrastinate buying a car simply due to the hassle of the experience. This transaction was so professionally and efficiently handled that I’ve already recommended them to my own family. Thank you for your honest, hard work and dedication to your clients!!!!
Sam with Pacific West Imports made my car buying experience the best Ive ever dealt with. He came through with what we agreed on and also was completely honest with everything. I would recommend to anyone who is thinking of buying a used car from Pacific West Imports and is hesitant. Excellent service and very nice staff.
Yes, I did have a wow experience. I was searching for a family minivan online, found one my wife and I really wanted. Called them up in the morning, went there, spoke with the owner over the phone, got a good deal, signed the documents, and walked out with the van all in less than 3 hours. It took longer for them to prepare the car and to sign the documents than making the deal and paying for the car. No hassle, straight to the point, no waste of time. Highly recommended.
Best car buying experience. No going back and forth while they make you wait like a typical car sales person does. Sat in the office with the manager and made the deal. He showed the numbers right on the computer and told us what the payment would be. Also showed us how the payment changed when we put more money down right there on the computer. Thank you for the great experience....love the new Honda Civic.
These guys are legit. Bought a Sienna and very happy. I was little skeptical at first, but they are very friendly and upfront. Felt very comfortable and process was easy. Most importantly, the mini van has absolutely no issues, like a brand new car!
Trustworthy, fun environment. Pleasantly surprised by the quality of car for the price. Sam and Sueng are both professional and funny! They obviously love what they do and made the whole process enjoyable! Truly not your stereotypical dealership.
Great place to buy or sell you car. I sold them my Altima and they gave me a better price than car max. Easy in and out no bs. Thanks again.
Excellent service people very friendly and helpful, thanks.!!
Best car buying experience ever. High quality, reliable, premium cars at unbelievable prices. Hassle free, trustworthy and very friendly.
I went into this dealership looking to buy my first car. i was skeptical cause i was a first time buyer and wasnt sure what i wanted. sam got me into a honda civic. the car came with warranty and clean Carfax. they didnt take advantage of me considering i was a girl and went alone. he was very respectful and honest. he took his time to explain everything. i would definitely come back again and would recommend this dealership if your looking to buy a car.
Super friendly no pressure at allNot your typical car dealerI dont have the best credit Sam hooked meUp ..... make sure you ask for himEasy fun place to buy a car
I went to 5 dealers they all told me I cant get a car because my credit is bad because of things I done when I was younger ....Sam at pacific west imports hooked me up he put me in2016 Honda Civic he is the bestI love my new car
Not open no help from staff
Had a terrific experience buying my daughters first car. Sam and Sueng (Swang?)were very patient and answered all our questions and concerns thru the whole process. No issues with the car and very happy with the purchase. Would highly recommend this dealership. Thank you!
My wife and i went in to pacific west imports because we liked a vehicle that they had in their inventory. We test drove the vehicle and liked it, we negotiated for a short amount of time with the owner/manager Sueng and we agreed on a price. I was given a buyers order for me to take to my credit union since I wasnt using their financing. We agreed that Id come back with a check in a few days at the most since I live 65 miles away. I went through the hassle of going through the financing with my credit union, taking time off from work. We were there and agreed on the deal on Monday 3/6, I called him on Wednesday 3/8 to let him know that wed be there the next day to give him the check and pick up the vehicle but Sueng informed me that someone had put a deposit on the vehicle we had agreed on and theres nothing he can do for me!!! Thats horrible customer service and business ethics. Im just assuming he was gonna let me drive over there and tell me in person. Save your time and money and go to one of the other dealerships in the street!!! Theres a 5 star review from someone named like the person I dealt with, hmmm, sounds like they cant find any honest good reviews!!
Had a great time and bought exactly what I wanted. Fast, easy, simple experience.
Wow Amazing Experience Bought My dream Car STI WagonTheyre not the Cheapest place in town but they have the best quality carsHighly recommend to any one looking for a car
Bad customer service. Did not want to help. The first review on this is the person who was there. Was on his phone and did not want to get up and actually talk to us.
Really nice people
Very friendly