David at the computer/laptop center was great. He was very friendly and helpful. I ended up not buying my laptop here because they didnt carry the model I was looking for, but if they did, I would have, and Im sure David would have gone beyond my expectations.

Ed is the guy to see, excellent customer service . He took the time to explain several different computer systems. I bought one he did awesome 👌

Best But has just become awful in recent years. I bought a Dash Camera and Printer on black friday and went to return it because it didn’t work. The teenage store employees were useless. One employee with a 10 person store line. Said they couldn’t take the camera back because it was passed the policy which I understood. I asked for help with the printer because it worked, it just seems like something was off with it. Employee seemed inpatient with helping me due to being the only employee with a line and said I would have to call the manufacturer and there was nothing they could do. I’ve been coming to this Best Buy for 10 years. Anthony was a great store manager, disappointed with the new guy. Left aggravated because no helpful resolution was found for me giving them $80 for broken items Brand New. Called customer service to file a complaint and no one speaks english. I explained to them on the phone the situation. First person didn’t want to help me because it was an in store purchase, I hung up on them. Second person told me it was past 15 days and there was nothing they could do and to call HP. Told them I wanted to file a complaint and speak to a manager and they told me No. This company has really become unbelievable. Dont buy into the hype this place this is a glorified Radioshack at best nowadays

So easy to drop a paycheck without even blinking, they always have the newest and latest tech, bought my 55 8k Samsung 900r bout a year ago and cant stop my weekly visits since, and they got the delicious delectable delights for the impulse buy when u waiting online 2 check out

Thank you for coming thru on the PS5 really excited I got a chance to buy one to share with my wife and daughter. Hard to come by now but worth the wait.

Salesman made two errors. Said product had a light and didnt. Said door hinge would be reversed when unit was delivered. Installer would not reverse the door without a work order. Best buy wanted to charge $50 to reverse the door and eventually did it at no charge.

Jordan is a Great Sales Person, very helpful and knows the products in his area

They NEVER have anything I need in stock.... But the workers are great and helpful....

Ed was amazing with assisting me find the right TV for my living room.

Good customer service, well organized store.

I had to pickup an online order. It was a quick process. A friendly staff member was greeting members as they walked into the store. They asked how can we help you? Then your direct to the proper section of the store. It will is a very smooth process.

Great place to get your electronic needs

When I arrived, I was told that the store was on limited staff and if I had any questions, just to come up to the front to ask. It was amazing. I had such a pleasant shopping experience WITHOUT being asked if I needed help 100 times. I was able to browse leisurely and didnt have to interact with anyone. Bug fan of limited staff.

I walked around this store for a good 15 minutes with my son trying to get someones attention to help us and no one responded to us. I was honestly annoyed when I was on the customer service line waiting to pay, and when I got to the customer service desk I was helped by a man named Dimas who helped me to every extent, and he went into the back to find me what I needed. He was great and patient when helping me find what I was looking for.

Wouldve given them zero stars, simply because of the so called service of a certain Zachary... (Dude, learn customer service skills, or get a job where you dont have to tend to anyone. I went there to buy a few TV shows for a relative, whos going to an assisted living residence. I stood on line, to be attended to,there was ONE customer ahead of me. There were TWO employees tending to this person, when Zachary looked in my direction, I asked to be tended to. He tells me hes busy with a client. B. S., because the customer was being taken care of already. By the OTHER employee. Middle of the week, store was EMPTY....you wont get my patronage anymore.....4Q very much

It was okay but the products are cheaper online

I just bought an open book MacBook. I went home and realized they sold me a computer that DOESNT work. It was geek squad certified open box. I go back to the store and they say it’s the computer and there’s nothing they can do about it. They say to return it and I’ll have to buy a new one that’s more expensive. They won’t honor the same price of the MacBook that I just bought. So now I have to go buy a way more expensive product because THEIR product didn’t work.

I did an online order and it was so easy to pick up. The person at the door got my items for me. I was in and out in about 3 minutes. Oddly enough their online site had baby toys really inexpensive. Bought them with my rewards certificates from my best buy card. Very easy and enjoyable experience.

Still shop they occasionally. Service still good but card policy on duration of returns took a nose dive. Also limited selection. Somewhat overpriced as well.

The place to go for the latest video games and computer hardware, except graphics cards but thats expected.

I bought my last desk computer in Best Buy.Devante was the salesperson help me and actually guide me to take my decision because Best Buy have a lot good computers to buy.Well I again I went there today (Sunday 14/2019) and I bought a 32” monitor 4K Samsung, a 2TB portable external hard drive and a cd/dvd writer to complete the pursuit Desk computer. I’m glad with my computer and I will share with you guys a advise about how my computer is working. See you soon.

Its ok sadly the store always seems to be out of everything. They have 1 or 2 items of each thing In store but most of the things youll need you are going to have to buy online and pickup. That kind of defeats the purpose of delivery though because it takes the same amount of time to deliver to store as it does to your house so you may as well order online and have it shipped to your home. But for last minute non- specific items its good to still have a physical space to get most of your tech needs, but if you have the time. Just buy online.

Its....Best Buy. Exactly what you expected it to be and courteous staff.

One of the stores I love to visit even if I got nothing I need. But usually find something. Come here open minded, even if you did not plan to get something, you might find it for a price you cant resist.

Very accommodating, they went out if their way to help me.

Wouldnt match PC Richards on an appliance because they werent able to see the sales price. Also BB price for extended warranty was higher.

Good place for electronics.

Love curbside but I was having trouble getting it to work. The staff at the door were friendly and quickly got my order.

I went during black Friday morning. They did a decent job of limiting the number of people in the store and trying to maintain social distance. The curb side pick up system crashed, and the employees did a good job of managing it as well as they could during this heavy volume time. My only gripe is that they need more than 4 parking spots for curbside pick up. Other than that, great job to all the employees

Geek Squad is awful! Wish I could give 0 stars. They sent my new HP computer out for repair to their own service center instead of HP. Computer came back 3 weeks later unrepaired. Now Im dealing with HP direct because Bestbuy wont do anything about it.

Found what I needed no problems

Amazing place. Great helpful friendly staff, place is very well layed out, I can find anything I need instantly.

Zachary in home theater knew his stuff. Answered all my questions, was patient, and listened. Though he pushed the extended warranty somewhat aggressively, we went through with our purchase mainly because of him and his knowledge of things.

Standard experience, bought an open box for a great price and it was missing the remote. After trying to call the store for an hour with no luck, we packed up the entire box and brought it back, thats when the front desk guy says...oh we probably have it behind the counter. Understaffing. Alls well that ends well.

One of the best places around for electronics. Check store availability and order online. They will bring it to your car if you want. Look for the marked parking spaces. I got a cable modem for 80 bucks that replaces the one that Cablevision charges 120 bucks a year for.

A helpful store for those who might be challenged about electronics!!

I have shopped at Best Buy repeatedly and have gotten decent service, but recently I tried to get them to price match something that was clearly within their policy and they declined it and did not honor the policy. I will be shopping elsewhere from now on. If they wont honor their policy or stand behind what they say, I cant trust them. Id rather spend a few dollars more to know I can trust the people Im dealing with.

Commack store had no stock & no one to help. Huntington much better experience!

They moved their model from cant talk to anyone to overbearing car salesman maybe one day they can find a happy medium.

Joshua in Geek Squad was so helpful getting my computer checked it. Super nice! We made an appointment online and every employee we interacted with was great

Just purchased a victrola model : vta - 754b 8 in 1 turntable at the commack store . best buy is the “ best buy “ and a whole lot more !

Every time I come to this location, there are no cashiers, so customers line up to pay at customer service. I waited for 15 minutes to pay for my one item and eventually just put it back on the shelf and left.

Very helpful staff

I wish I could leave 0 stars, but that’s unfortunately not an option. The customer service and pure lack of consider for their costumers at this store is truly appalling. This store has solidified the popular opinion that these physical stores no longer need to exist. Why go to the store if you can purchase all of these things online, with 100% less stress and frustration.My husband and I went this past Friday to create our own cellphone plan. With that, my husband was also planning to upgrade to the iPhone 12 Pro. Which he was told numerous times he could do the same day. Salesman Eric, told us we needed to simply call AT&T to get off our current plan, pay our remaining balances and simply transfer to our new plan together. This process to a very long time, but we hoped it would have been worth it as promised.Upon walking into the the store we asked if they had 128GB IPhone 12 Pro in pacific blue. My husband saw online that they were in stock, and Eric assured as they had MANY.Upon creating our new plan, we were ready to upgrade my husbands phone. On AT&Ts end, he was eligible, but Best Buy told us we couldn’t complete the transaction on their end because it needed to update in the system, which we were told would happen by the end of the day or in 24 to 48 hours tops. Because of the inconvenience, and the promised phone we were supposed to get that day...I simply asked if Eric could put a phone to the side for my husband so they didn’t run out and we’d be back at square one....He said it was not a problem and that “he put his name on a 128 go pacific blue iPhone Pro for him” and that getting the phone would not be a problem and they wouldn’t possibly give it away.You think you’d be able to call this store to follow up? In a perfect world, yes you’d think so. We remained on hold Saturday and Sunday for 30 minutes plus every time, before we just got frustrated and had to drive over to the store to follow-up. Eric told us that the phones done even ring!!!! So you wait on hold indefinitely for someone who has no intention or no knowledge that they have to answer the phone.Each day, there was no progress in our ability to finally purchase a phone. WHO THOUGHT BUYING SOMETHING FOR $900, TRYING TO GIVE A BUSINESS MONEY WOULD BE SO IMPOSSIBLE?!We kept being told by Eric that he was following up with the AT&T Rep in the physical store to try and move things along...Do you think we ever met this rep?!? Do you think he could have showed is face to us 1 time in 4 trips there to apologize for the frustration and inefficiency?! NOT A CHANCE!We finally went back to the store around 5pm yesterday to follow up, as the 48 hours (maximum window) was well over. Still nothing and no help. We politely asked Eric if we could follow up with us before he went home for the night if there was any progress or update. Eric was off Monday (today) so we just wanted to follow up with him because we had dealt with him the whole weekend and he knew what we were waiting on. Just asking for a simple follow up phone call, which we were promised would be no problem. Do you think we got a phone call? No chance.This morning, my husband finally checks Best Buy’s website to see if he’d be eligible for the upgrade finally, it went through and he made his way to the store just to purchase the phone that was “held for him with his name on it”. When he got there, they were ALL OUT OF THE 128GB pacific blue iPhone 12, and the one “that was held for him” didn’t exist. Was there a single bit of remorse shown to him? Not even a little bit. “Nothing the could do” and no explanation. This store told him they couldn’t even order him the phone!! His only chance at getting the phone would be to order it through apple directly. Which brings me back to my original point....WHY DO ANY OF THIS IN STORE IF THERE IS ZERO BENEFIT? NO ACTUAL HELP OR ACCOUNTABILITY FOR ACTIONS? AND you have to go back home to just order the phone yourself online? (which won’t be here until December)This entire experience was completely frustrating to say the least. Zero Stars.

Best electronics store around.Short staffed at the time.

Always I pleasure to go in there and get my phone updated and fixed.

Great service when going to pick up an item ordered. Person at front door gave concise directions to customers when the walked in. Overall a pleasant experience during the holiday rush.

There is no more gpu

Just bought a MacBook and it won’t work. Now I have to waste time out of MY day to drive to the store and see what’s wrong. What a WASTE of my time. You shouldn’t have LEMON products.

Clean and well organized store. It wasnt busy but it took about 15 minutes to even get someone to help us. In the end we needed to order the item online anyway. Not much reason to go into the store anymore. Not sure if thats intended.

I bought my phone in here, the staff name Paul, he was a supper patient guy, he spend an hours to help me set up my phone.Thank you

Jeffery is the best!!! I told him my criteria and spec for a new TV, he went in the computer told me my options on size, even pulled out the tape measure to make sure they it would fit the stand I had at home. I was in and out in 10mins! His service was phenomenal

Stood around for 30 minutes and nobody could find the time to help. A young lady did ask if I needed help, and when I said yes, she replied Oh, I dont work that department, but I will get someone to help. Well, nobody came to help. Very bad customer service. I was going to buy a Garmin GPS watch, a new Canon printer, and a house phone. I left, and went directly across the street to P.C. Richards and got great service and spent over $1,000. Corporate should fire the management in this location.

Good but lately mass shortages and lot of things out of stock.Overall good store. Friendly associates.

Have to chase around salesperson.

Very smart and helpful staff

Quick service 9/14/21

Not many representatives to ask quetuons.

Great service. See Edwin B. for anything you need! Got a TV and a Samsung s9 at a great price. Remember to ask for open box items.

Pretty solid experience, wasn’t able to find the batteries I needed but they were super specific and niche so not much of a shocker.

Great place to get what you need. Customer service is great here . cant complain at this time.

I went out Friday to buy a new monitor for my pc, I found an LG at a good price and bought it I was assured everything I needed was in there. I started to set it up and found I was missing a cable so on Saturday I went back and after a while I finally got someone to help me I told him my problem and he sold me another cable for 35dollars.I took it home and after a few hours trying to set it up I called someone to help me I was informed that they sold me the wrong cable I took it back on Sunday waited over 30 minutes to get someone to help me meanwhile there are 5 people in costumer services all helping the same person when I finally got help I was very annoyed and got a so what attitude when I told them what I needed they told me they didnt have it I finally bought the part at staples it still didnt work because it turns out the monitor isnt compatible to the PC so its another trip back to best buys that makes 4 trips so I guess it wasnt such a good buy after all

Like shopping in soviet Russia. Empty shelves and robotic workers.

Didnt have what I needed, I bought on Amazon, as I should have from the beginning.

Great customer service staff

Ordered a ring doorbell 3 plus online and received the ring doorbell 3. Waited on line at the store to get in for 40 minutes and was told the wont exchange it, and that i would have to ship it back. What kind of policy is this?? Your mistake but I have to waste hours of my day at the store and on the telephone. Shame on you best buy!!!

Very busy, was a wait for an associate. But such is shopping during the holiday season.

Superb customer service. Not like other retail stores. Sales persons are so knowledgeable.

Helpful, personable & bang-on advice, products & service😇

Went to return item w warrenty butnwasb5 days over

Loved Ian, the manager, was wonderful

Food was very reasonable, satisfying and just the right amount to fill you up.1/2 sandwich and side is a good pick as are the French fries.

The staff member who helped me find a printer was very informative! Thank you!

Best buy has a pretty organized store first off.. I went there a few days ago to buy some home security cameras at a reasonable price. while in the store we asked for help to find the section that had the cameras. We were directed to at least three potential cameras to buy and we quickly chose what we wanted with the knowledgeable associate that helped us. We setup the cameras in about 6 days after we bought them and just by chance we saw online the store had the same camera listed at a lower price so on the same night we price matched and got a discount and some money back from the previous purchase on the same camera since it was with in 15 days. You can save reasonably at Best buy 🙂

Was very convenient and had exactly what I needed!

Clean, requires mask to be worn, very knowledgeable sales rep Sophia, a true, rare pleasure to deal with. Strongly recommend.

Great store. Staff is always helpful. I had them come to my house to help install a 65” tv and demo some high end audio quest cables. They installed two TVs helped me with the setup.They even credited me a few hundred dollars when the 65” tv dropped in price a few days later. Amazing. I have some advanced membership not haven’t taken advantage of it due to the coronavirus.This store is fantastic. I’m a Best Buy fan as they have amazing support and a great return policy. They matched pricing for me on multiple occasions.

Easy pick up friendly service. it was ready by the time I got there

Great customer service and assistant had excellent product knowledge

Returned an item to purchase a other with ease. Excellent customer service.

Always eager to assist customers, with plenty of knowledgeable staff.

Nice store had everything I was looking for

They have a good selection, but in looking for what you need, youre on your own. I went in earlier to buy a CD drive, and asked an employee if it would work for downloading off of a CD, and they said it would. The thing doesnt even recognize the disc I put in it let alone be able to download from it.

Staff inside were helpful at checkout as well as customer pick up.

I come here most of the time for electronics, etc. Ive bought many things from here, both minor and major, and theyre all fantastic quality. Super friendly, helpful, and informative staff. They never push me to buy anything. They answer all my questions and agree with my desires and opinions in a friendly manner. Best Buy is a very reliable place and in my experience, theres no reason to doubt its greatness. :)

They dont answer the fn phone

All stuff trying to help most customers asking too many questions and short stuff make a line so bigger

Great Service Good People Always Satisfied

Terrible! Used to LOVE this place... Now? Forget about it! They never have ANYTHING advertised online!

This is the place to go for home and electronic gear. Great friendly and knowledgeable staff.

My uncle was trying to buy his son a laptop. He reactivated his best but credit card (going through identity verification) but then they wouldnt let him use the activated account to buy the laptop. They told him he needed the physical card for security. We called the corporate office and they said theyve never heard of it and tried to work it out with the store. Unfortunately then the store blamed it on the credit card company and we still were unable to proceed. We ended up linking the card to a Best Buy online account and bought the computer online. Then picked it up in the store no problem. Wouldnt recommend coming here.

They are very helpful. Excellent at what they do. And the manager is on point with all the products at the store. Highly recommend this best buy.

We went to the Geek Squad part of Best Buy. They were knowledgeable, polite, patient, and following all CDC safety protocols.

In the 20 years I have lived in East Northport, this Best Buy has always been there for me and given me exactly what I wanted and needed every time. I usually come in here before work and on my days off from work to shop and its great every time. I dont know where Id be without this store. c:

I do not like this store. They stole my credit card info and used it to purchase something. They changed my phone number, my email address and sent it out of state. I was able to track where it went and disputed their charge. They tried to argue that because I disputed a rush delivery charge previously that I must be a liar and that my info was verified by them. Thank goodness I have had the same credit card for 30 years. They believed me!!!

I went into the mobile department and spoke with nick he gave me the best deal with sprint he saved me 250$ a month and got me 200 back in credit union fees and I was only responsible for my last Verizon bill nick was a wonderful help and I would recommend him for anyone who needs a mobile device very knowledgeable with all carriers # avatar

Its best buy

I bought a phone case, as always, friendly service and speedy check out!

Manager was very helpful and knowledgeable

Always pleasant and ready to listen to how you want your hair cut. They pay great attention to detail right down to your eyebrows and ears.