Have already recommended this Verizon store to others! Paul S. was so helpful, patient and knowledgeable when I was in to upgrade my iPhone. Spent a lot of time, patiently answering my many questions! And made sure to inform me about all the promotions and the best one for my needs! Will definitely be returning to upgrade my daughters phones!

Couldnt be happier with my new phone! Adrian was a pleasure to work with and found the best deal that worked for me. Will handle all future business with him without a doubt. 5/5

Sam is awesome. Not only did he help me sort out my tragic phone, he was professional, personable and endlessly patient with uploading everything from my previous gerbil powered device. Furthermore, while I was in the store, a very challenging customer entered the store. Sam handled the situation perfectly. An irritable customer left happy. Save yourself some time and frustration. Go here 1st. Talk to Sam and youll get sorted. (And like me and the grumpy guy, youll leave happy too.)

Saw James today at the store he was amazing as well as gis co worker nick i could see that they were very knowledgeable right away grade A experience solving my problems

Service was top notch. Mgr Sam was very friendly, professional and customer oriented. We would never hesitate to do business with Sam again. We give him 5 Stars+.

Jay walked me through my family plan and found that we were eligible for great deals on a new iPhone 12. He was helpful, funny, knowledgeable, and was part of a great team with his associate Sam. Such a better visit than previous purchases at the bigger store in Hadley!

The folks I worked with at Verizon Wireless in Easthampton were great. They worked hard to figure out my cell phone problems and did not try to up-sale me. This is not what I found at some other Verizon stores. I would highly recommend them!

I was a horrible customer and showed up to the store 20 min before closing, hoping to set up a new plan for my family. I was switching from tracfone, which was certainly not easy. Sam Thresher stayed over an hour past closing to set up 4 phones on the new plan. He had to make multiple phone calls to fix everything, and did so with nothing but kindness and composure. He was extremely knowledgeable and provided exceptional customer service. He truly went above and beyond for me. Beyond that, the store was clean and took all the necessary safety precautions. I will certainly be going back for all my phone needs.

Absolutely the most knowledgeable, helpful, and personable experience. Sam went above and beyond to help me get a new phone during a pandemic AND switch from an android system to an iPhone!! Wow! I cant speak highly enough about the entire experience.

Sam, the store’s general manager, was very kind, helpful, and patient. Three of us were joining a family plan from other lines and carriers and Sam was knowledgeable on each of the various processes, services and devices. I highly recommend!

Great customer service. Always helpful. Sam is very good at his job!

I live in Florida and was referred to Sam by a friend, He went above and beyond to help me and helped me with the right plan and phone thats best fit my needs. I would highly recommend Sam for anyone looking for any type of Verizon needs. I will be sending everyone I know to him.

The manager from the Easthampton Store was extremely helpful. Samuel I believe his name was. My mom and I came in to upgrade my 8plus, and he was very patient with our questions. He guided us through the whole process, I would return with questions or feel comfortable calling to ask for help. Thanks!

Outstanding customer service. A big thank you to, Jay.K, for answering all my questions & setting me up with my new Samsung Galaxy Tab A.

Came to the store for a nee line. Nestor was very knowledgeable, helpful, efficient. Met our needs quickly with a sparkling personality!!

Jay is the man, broad knowledge of everything I asked about. sense of humor as well, 11/10 would recommend, coming back and telling friends.

They took a lot of time switching sim cards and sd cards to get our phones all working the way we wanted. This isnt the first time weve called on them to switch phones. Theyre always willing to help and to anwer whatever questions we have. Much better than the other local Verizon store.

Every time I walk in this place I leave happy.Go see Tony or mike. You won’t have any problems.

One of the best experiences I have. Thanks Jay.I recently had issues with my plan and Jay worked hard to help me. Great customer service and a pleasure to work with. Thanks Jay

Been coming here for years and service is always the best. Sam T. Got me up and running and back to my home office in no time! Great team always helpful!

I have been going to this store since they opened. Every time they go above and beyond to make sure you are satisfied. Sam is always helpful. I will never go anywhere else.

Jay was very professional and a great sales man. Made this one of the easiest upgrades I have ever had.

My iPhone was not working properly. I visited two other Verizon stores and received no help. Samuel Styckiewicz in the Southampton,Ma. store was extremely helpful. He explained the promotion being offered and I decided to upgrade and get a new phone. He not only set up my new phone with all data transferred he also helped with our Verizon account so it will be easy to receive service from this point.I had to return the next day and he quickly answered my questions that had arisen with the new phone. I would highly recommend this store and Sam.

Sam.S is great, Ive been coming to this store for almost 6 years and have worked with him everytime I stop in. I wouldnt go anywhere else.

Came into my favorite Verizon location to see the man the myth the legend Marc D. Come to find out he had a well deserved day off. I ended up working with a well dressed young employee Sam S. He was very knowledgeable in his Samsung products (probably why they named Samsung after him). I made the switch from an iPhone to a Samsung A51. This phone is awesome. Thank you wireless zone Easthampton.

Sam Thresher at the Easthampton location is very good at his job. Always friendly and very knowledgeable....I appreciate the time you take and your professionalism . Thank you

Staff are incredible and faster than any other phone store Ive been to!

Great help. Very curious. Thanks.

Wonderful people and very helpful.

Went to AT&T first and they were so unhelpful... Verizon was awesome...made everything seem easy...

Same t did an awesome job he deserves a raise!

Sam.S is awesome! I got a new iPhone and iPad from him the other day. Very informative with plans and devices.

This store is great! I broke my phone and Sam was able to get me a new phone on the spot and he was also able to get my information transferred over. Will be bringing all my business to this store.

Ordered a phone for disabled daughter, assured it would be available in about 1 week or less. Bait and switch...lesser phone arrived. Owner of store encouraged me to come in so he could make it right..then he took off out the back door after introductions. The ordered phone NO longer available for price ordered. Had to go to West Spfld and pay more. This occurred over 2 1/2 wk.

The week of 7-15-2018 I had issues with my iPhone. Went to the Easthampton Verizon Store twice. Each time I was assisted by Samuel T. He was very knowledgeable, professional and made a potentially aggravating experience enjoyable. Verizon should consider themselves fortunate to have an employee of Sams caliber working for them.

Jay was super helpful and all around terrific!!

Nestor is awesome! Very helpful!!

Knowledgeable staff, close by, Updated products by Samsung. Good hours.

A great Verizon store for customer service, bill paying, purchasing produts, etc. Sam, the lead person here, is especially oustanding---a friendly, super knowledgeable, super smart guy, always so helpful !!!

Marc is da bomb!

Not transparent about fees. I directly asked if it would cost more to get my phone through them, was told no- and then paid an activation fee (which I thought was verizons activiation fee). In addition, I was signed up for a insurance plan I did not order. Called, complained and no one helped.Luckily Verizon corporation was sympathetic, they helped me so I did not have to return my phone, but essentially said do not trust this business.Shop carefully. Call Verizon first.

Best Verizon Wireless location Ive been to. Theyre super helpful & nice.

This location paved the way for 5 additional stores with more to come. You will not receive better service from any other Verizon Wireless location except maybe the Northampton in the Big Y Plaza

Friendly and helpful setting up phone without buying anything.

Very helpful. nice people!

GREAT Day! Joshua Boyle was instrumental in restoring my Google Drive in my new Verizon Iphone 5 because my password was wrong and I feared that the 3,000 pictures I took from 2012 to Feb 2014 were lost forever and now they are back in my new iphone! I must tell you that my new friend Joshua has been so great and patient and i am very comfortable with him as i am not too much of a late computer expert! Thank you for his good time and I will recommend him to my friends who need to have Verizon wirless in their pagers.SincerelyHappy Rodney KunathNorthampton MAso glad there are two Verizon stores in Northampton and Easthampton which are near my home in Northampton. And Ned Zukowski in Northampton was helpful when he explained about new Verizon wirless before I decided to purchase it .

Lots of great info and useful detail, all with a smile

Much better than the rest

Excellent service and price!!

Alex helped me pic out my new phone and I couldnt be happier. He knows is stuff and will go back to him every time!

Excellent service

Not the best store thats screwed over and got a crappy old phone I need a new phone and got a crappy one a few years back when I came here dont come to the Verizon store there OK I guess but not the best place I would rather go somewhere else to stay clear of them its not a real ride and store it just one of those authorized retailers its not like one of their corporate stores!

Helpful and friendly

Great!!!!!!!!!!!!