We upgraded our phones but Att wasn’t giving us the promised amount for them we explained our issue to Robert the store manager and he went above and beyond spending an hour with us helping us fight to get our full trade in value he was awesome highly recommend

I’m so glad I went to this store! The reps here are super knowledgeable and helpful! We encountered many problems while transferring from prepaid account to postpaid, involving market place changes as well. But the store rep here was very knowledgeable and successfully navigated through the complicated process!

Clerks were ready to help as soon as I came in, and they had great promos available for upgrading my phone. The guy also updated my bill so that it was easier to understand, and switched me over to the Unlimited plan for less money. Im really enjoying my new Note20 5G!

The guys working in this store are my heroes! After too many website run-around a and bad info from other AT&T stores, the staff at this location had all the answers and quickly fixed my problem. Well done, guys!

Had 2 unlucky times to interract with this AT&T provider - horrible service. Reps are not willing to help you. Was asking about 3G network shutdown and got literally no information what to do, and why my device has to be replaced, even it shows it support 4G. Bad service AT&T.

Updated to 5 stars after working with customer care rep Mencias

Matt and Alex were very helpful and efficient in navigating the process to upgrade my iPhone today! They were very straight forward with the prices and answered all of my questions as needed. Thank you again for such a smooth, easy process!

AT&T wanted to us to go to a store to shut our account down and transfer our numbers. The people on the phone call wasted our time. They really made it hard to close our accounts on purpose. The store people were really helpful and even they were annoyed why they sent us to the store.

Talal was very helpful and patient. Definitely coming back for service.

The people at this store are wizards. Easily the best experience Ive had at an AT&T store. Super knowledgeable and efficient. Give them a raise or buy them pizza corporate! Theyre doing a great job here.

This Crew takes really good care of their customers very impressive service

Corey and Zach are very professional with wonderful customer service. I’m sure no one looks forward to going to the AT&T store, normally I find it to be quite a chore. These guys had answers to all my questions, were very courteous, and had me laughing the whole time. They bring a refreshing atmosphere to the store and are the only two guys I’d be willing to work with for any phone needs.

Was followed around the store while looking for a phone charger, and not in a trying-to-be-helpful kind of way.

The employees and management at this location are a step above the rest. Mischa (sorry for hacking the spelling) was exceptional and helped me get exactly what I wanted and save some money at the same time. He went above and beyond to ensure I got what I wanted (which is rare because im normally an A-hole). Matt the manager was also very helpful and was very great to Mischa (always nice seeing great leadership and a helpful manager). Either way, if you are an At&t Customer or thinking about signing up, go to this location over the others. Thanks for everything guys!

The people who work at this AT&T are friendly, outgoing, funny, and super helpful- all at the same time! Going into a phone store can be daunting or intimidating, but the moment we walked into this AT&T branch, we were greeted with kindness and an easy-going staff that immediately made us feel at ease. Plus they asked if we were teachers, making sure to let us know that there was a discount we could apply to our plan.

I had a great experience here. It’s under new management and from beginning to end, the visit could not have gone better. Matthew helped me sign up and get all the deals and discounts I was eligible for. The store was clean and easy to find. The customer service was exceptional. The staff was very knowledgeable and personable. I would highly recommend anyone in the market for a new phone or carrier to check out this store!

Very fast very helpful and stayed open late for me

Great service and handled a complicated situation with no issues. Definitely going in to this store instead of dealing with AT&T online/phone support in the future.

If you have an issue or need anything relative to your AT&T account go see Matthew! He is amazing!!! Won’t visit another location after my visit yesterday!

I love this AT&T store! They are always very friendly when I come in for help. Customer service is excellent & the people that helped me were very knowledgeable!

They NEVER answer their phone. Never.

The service at this store is unrivaled. They are courteous, knowledgeable, and extremely efficient. Will be the only AT&T store I visit from now on. Give a shout out to Jeff and Corey and... I am terrible with names but he was with Jeff last night when we transferred over to two fresh as can be S20 5G Ultras.

I brought in my own phones to have configured on the AT&T network. That is problematic because they arent really responsible for the equipment - just the network. None the less, they have been incredibly helpful and continue to be - regarding questions on my own equipment -because I am now considered part of the family. I can count on one hand (even if I had two missing fingers) the number of places that operate that way anymore. Amazing!

Matthew was awesome and knowledgeable. He did a great job explaining everything and helped me out a lot.

Store was clean looked very nice and employees was very helpful

Good service here.

Matthew is amazing person and is the Bomb.com !! He’s did everything and was very understanding!!! I love it 😻

Not very helpful. Not particularly friendly either. And instead of having questions answered I found myself arguing to see a brand that I was interested in rather than what they were pushing. A youngish guy with long muddy colored hair (been at this store for quite some time) was reluctant to get out of his seat to assist once it was established that I would not view the product he and his coworker were pushing. He was just short of hostile in attitude and seemed to know very little about phones. Also I again found my self arguing about what I wanted- This time not brands but features. Lousy store and lousy staff.

Service is very bad.

I would like to thank Jeff. My day was already frustrated, with issues I have with my phone but Jeff took the time to help me up with a smile and a great customer service. I stopped at a different location where they told me they couldn’t help me I asked if can used there phone since my phone was not working calling out and they tell me there phone was not workin! I left and came to this store since Jeff has helped me before and there Jeff help me up to resolve the issue from my phone . Thank you Jeff you make my day . I appreciate all the help you provide me great customer service and great attitude professional as well .😉😉

Stopped in last night Bose my BlackBerry is obsolete! Misha speaks Russian & both guys were super helpful! Out of the dark ages; into the iPhone craze now. Spahseebah!

Your staff members were so helpful, especially when you consider that Im still a fairly new smart phone user (retiree), so I dont possess the font of knowledge the younger generation does.I was told up front exactly what I would need from my former carrier; it helped the process go through quite smoothly.The one difference I feel you should advertise is that your system covers North America. AT&T is only my 3rd service provider. The first wanted me to wait a year before they would even consider calls to Canada; the second did OK with just to-and-from Canada, but failed when it came to Canada-to-Canada calls; last trip, my family and I had such a hard time connecting. So even if Im only saving $5/mo., the N.American coverage is, to me, worth every penny.

Dude wit the glasses is is a better communicator and has better customer service them the other employees

Everytime I go in there they are nice and respectful and always seems to have the answer to whatever it is in asking. Keep it up guys appreciate you

This store is great. I’ve recently worked with Paul and Matt. They answered all my questions and got me some new accessories! I’ve worked with Jeff in the past as well and he is great too!

We went in to the ATT store on a Saturday afternoon to switch me to my husband plan and get a new iPhone. The place was super packed and we had to wait a while with our 10 week old newborn. Matthew the sales manager was awesome at letting people know they were going as fast as they can. When we got up there Matthew was so accommodating and acknowledging of our sleeping baby. Our transaction was not easy and took a very long time due to some issues on my end with our other phone service. He kept a great attitude and was super helpful and funny for the whole transaction. It was an experience that could have gone south if it weren’t for the excellent customer service.

Jared the store manager was great. We ran into payment issues because my cards fraud protection feature was activated by the purchase. But Jared persistently problem-solved with me and the bank until all was good. He was courteous and thorough throughout the entire process.

I needed help retrieving my pictures and numbers and the guys at the store were so helpful and patient. Didn’t make me feel unwelcome even though they were busy and I wasn’t trying to buy anything at the time. Thank you Paul you were amazing and I’ll be coming back to this store.

I came from Montana to work with Matthew on my phone and Im not disappointed! Heres hoping he will be here when I visit again!

My husband and I currently have Verizon. We are looking to swap providers and Ive never had AT&T so I thought Id check it out. When we arrived at the store, there was only one employee who was helping another couple at the time. The employee never said hi or he would be with us in a moment. We sat with our 3 year old daughter waiting for quite some time. As we watched this couple laughing and watching videos with the employee instead of him doing his work he finally noticed we were actually there and came over. Not so great attitude. No smile, seemed irritated to help us. Trying to charge 210 for 2 lines and thats with no credit check. No thanks, we paId 180$ for 3 lines at Verizon, and thats with the monthly phone payments. Now down to 120$ for 3 lines now that the phones are paid off. Very bad service at this location. Id hope that other locations are a lot more friendly and know how to do their job. Will not be back here.

This location cares. It takes time to make sure you have everything and sets it all up for you. Would recommend!

Friendly efficient expert advice.

Mat got me into a new iPhone and helped me set it up. I have asked Mat additional questions when required and always recived the best help. Always kind and patient! Thanks for everything.

Any time I need help with my AT&T phone or tablet this is my go to store. The employees are knowledgeable and super helpful. Talal and Jeff are fantastic and I hope the owner of this store appreciates their customer service excellence.

Mathew Luce is a phenomenal provider of customer service. He not only solved an atrocious bill error caused at another location but also saved me $20 a month on my bill. Would highly recommend anyone to visit Mathew at the Edmonds ATT location.

Excellent customer service! Jared Sikes the manager of this particular store was knowledgable, helpful, answering all our questions. I would and have referred my friends and family to AT&T and his store in particular!

Staff helpful enough when I switched phones thus winter that I have reccommended this specific location to family.

Great store, Mathew and Jeff helped me save monthly and i only came in to pay a bill.

Had a great experience with Jared Sikes. He has great energy, knowledge and great with customers. What a great addition to the store.

Great experience they were so helpful and got us a great deal on our plan, thanks Jeff!

The reps were very helpful and proactive with saving us money on our plan. Great experience!

Excellent customer service and funny too! Really appreciate that when dealing with confusing phone issues and conflicting info on the web. Thanks for the help!

The new store manageris wonderful to work with and knows exactly what he’s doing. Best experience I’ve had in a long time.

Talal was great... thought out of the box and solved my issue when others would have given up

The person that helped me went above and beyond there job to make sure I was satisfied

Great store only good things to say Mathew saved us a ton monthly will visit again

Jeff helped me through a difficult upgrade because my old phone was garbage. I super appreciate all of his help and the time he spent to make sure I got all of my photos that I cant get back and that my phone was all set up/ready to run.

I bought a new phone online to replace my broken screen, and was having trouble gwttige it set up. I went to my local ATT store and was helped by Jeff. He was super effecient in setting up the new phone. We had some great conversations while the new phone transferred all of the data. When all was done I asked how much it would be and he told me nothing. This was a big surprise as I was wxpexpect an activation fee. Very pleased with my trip there as I have always been. This is a much better place to go compared to the corporate stores. A much more perosabl feel.

Problem solved in a relaxed and calm environment with Mathew no longer hate my phone.

Jeff there is thoroughly knowledgeable as well as very helpful. Highly recommend this store

A few years ago I bought an Iphone from this dealer when it was located in a strip mall. I received my phone immediately, but when I synced it to my computer the phone freaked out and died. I brought the phone to the dealer, and they were completely unwilling to help me with my problem. I spent the next two days going from apple store to at&t dealer trying to get someone to replace my phone I had bought one day earlier.A week ago I bought an Iphone 6+ from the at&t retailer in my area. I found out that this was in fact the same authorized dealer that i had dealt with years ago. I figured since it was a new store, maybe they would do a better job at helping me, unfortunately I was too optimistic. I was told that my phone would be shipped within 1-3 weeks. After waiting a week and checking on the status of the order, I was told that my order had been pushed back by a month. They also gave me no indication that after that month expires that I would not be pushed back another month. I am tired of dealing with this dealer. This retailer (which is not a real AT&T store) was dishonest about shipping dates, now I am out four hundred dollars, and I have no idea when I am actually going to get a phone. Anyone reading this should stay as far away as possible from this store in order to avoid a great deal of frustration.

So so so nice and kind guys there, I visited here for asking At&t account and pin number which is for moving T moblie. Brandon checked and explained so kindly, I have not AT&T account but I have straight talks account which confused me. Now I can keep using my number, Thanks guys.

I have come to this store numerous times. They are friendly, but completely incompetent. Every time we have had an issue, they have given us incorrect information. The most recent transaction resulted in nearly 45 minutes of waiting for them to replace a broken phone. The one we chose was advertised in the store for $150. When they rang it up it was over $250. No manager was on duty to fix it, so we were told they would hold it for us, but we would need to come back. When we came back 2 days later, we were told that the higher price was correct and there was nothing they could do. This is the last time we will be coming to this store, and may be the last straw for our AT&T experience.

Very helpful, courteous and professional. Awesome team here.

Wow, what a great experience! Parking lot looked full but att was not! Our secret!

Picked up a new iPad pro and only had to pay tax upfront! 0 interest financing!

Shameful experience. Management should re-train their staff in customer relations if they would like to represent the company appropriately.Upon entering, I was immediately told, in a rude tone, that the staff member checking out the only customer in the store was the only one there all day and would not be able to assist me for several hours. Bear in mind he did not ask what I needed help with. As I was ready to leave, another staff member walked in. I asked if he could help with a cracked screen protector. He selected one from the wall and said “here’s the price tag”. I wasn’t asked where I purchased my original protector or a possible warranty. I have an iPhone 8 so the protector was only on for 10 months. It’s on me that I didn’t consider the warranty. So, I purchased the screen protector for $49.95 and waited 15 minutes for it to be applied.That is enough to have a negative experience. BUT...as I was leaving, I was told to register my new protector by having “one of my grandkids help me”. I whirled around and said: “How do you know I have grandkids?” THAT COMMENT IS INEXCUSABLE AND INSULTING. It’s ageist, inappropriate, and the equivalent of asking someone if they’re pregnant if they have a plump belly. Furthermore, there was no apology, just a stunned look.Will never return. Suggest others avoid this store.

Paul was very helpful with my phone and setting ot up!

Fo sizzle this is the dizzle and I wizzle reccomendizzle this plizzle to my pepizzle!!

Love these guys great work everytime

Dude if I could give Zero stars I would! What a terrible location and store! I walk in not even greeted and waiting over 20 f’ing minutes! What kind of customer service don’t you people under stand! After 20 mins I leave to go find a different store! And you wonder why people are leaving you as a cell phone provider! That’s your first clue!

I came in needing a charger. The customer service (Jeff) rep was very friendly and knowledgeable.

Jeff at this store was so awesome!! I was so frustrated with At&t and he was really cared about resolving my issue!

Jeff was Excellent as a customer service I was very pleased, when I left AT&T store with his service.thank yoi

I own a business and today I found out that means I am a VIP in the eyes of At&t. We had our phones on a regular plan which was costing us more than necessary. So they switched us to Business and we’re now saving almost $50 monthly!

They are helpful if youre trying to buy a phone. Otherwise they dont want to help.

Outstanding! Finally a company that genuinely cares about its customers and staff!

Terrible place terrible service. Sat waiting for no reason for 30 minutes then when I got the phone I found out they forgot to put a sim card in

Should be Zero stars! Manager must have picked her nose 10 times while tapping away at her keyboard. A couple times she looked to see if a buger was on her finger then whiped it on her pants. Grooooss!Plus so slow every time I go in there. Never going back there EVER! Manager told me I was Rude mmmm wonder if she knows the definition of rude?

Matt and the crew here are always great

Everyone was just sitting around and had no interest in making any kind of effort to help a customer. Rather go to a different location.

Jeff was great, very helpful, amazing customer service.

They are giving away freely G8 Phones!

Whoever helped me ( I can’t remember his name ) managed to save me so much money!! Should have switched sooner

Cool guys very helpful also

I came to this store looking to swap my services from Verizon due to the lack of data and the extreme prices of Verizon. I chose to try the AT&T unlimited plan which includes DirecTV and AT&T Wireless. The service for AT&T was great but I gotta say, I was not a fan of the DirecTV. It did not offer Pac12 network and also the guide and menu screen felt very outdated. (Like something from the 1990s) I was told by all the reps at the store that if I did not like the services, I would be allowed to return all my equipment (within 14 days) and I would be charge a flexed amount for the time I had the services. I understood that I would still have to pay for all the one time charges, and installment fees. After about 12 days I was not very happy with the DirecTV and my roommates were having a hard time adjusting to the outdated DirecTV menu and guide. I decided it was not for me, so I went back to return everything. When I got to the store, returning the AT&T wireless was a breeze, but when it came to the DirecTV, it was a whole different story. I was told by the reps there that I would be charge a $400+ early cancellation fee. I asked them why they would tell me that I had 14 days to try out my services and if I didnt like it, I would be able to return it with no penalties. The response I got was Sorry, I didnt know DirecTV doesnt follow the 14 day return policy. You were told the wrong information, Ill make sure to tell the rest of my coworkers that DirecTV doesnt follow the same return policy as AT&T Wireless. I was furious. Not only did they tell me the wrong information when I got the service, but the rep that helped me acquire the service was no longer employed at this certain store. They basically told me since she was no longer employed there anymore, theres nothing they could do but file a corporate complaint. So I decided to follow up with a corporate complaint and I left all my information and billing information with the rep and he told me that he would get a hold of me once he hears back from corporate about my complaint within 3 business days. (Wednesday 11/16/2016) TWO WHOLE WEEKs pass and I still get no call back or response about my corporate complaint. The amount of professionalism and knowledge at this AT&T store is second to none. If you want to get AT&T or DirecTV, I HIGHLY SUGGEST GOING TO ANOTHER AUTHORIZED DEALER SO YOU CAN GET THE RIGHT INFORMATION and not be and afterthought just because the rep that helps, is no longer employed there. Nice people, but lack of knowledge of the return policies is very discouraging.

Pre ordered an iPhone 7 plus, but send me an I phone7, because the worker did some mistakes when I order it, then after recived the phone, I went to this store to return it, they told me I had to go to Alderwood mall att to return it, but after I went to the att, I was told actually I can just return it any post office. Come guys! If u dont know the right answer, just dont tell people. Definitely wont come this store again!

I wanted to buy a n iphone x. I came inside. Stood for 10-20 minutes. No one ask to help. They just ignored us. We just left after a long wait.

I received an awesome deal on an Apple series 4 watch and Airpods! Thank you Jared at at&t!

Talal was super helpful and patient!

Store always has friendly staff that are happy to help.

It was horrible, and I dont think At&t cares anyway so what is the point to describe it!

The guy in the office kept saying that he is the only person in the next five hours. And he was really disrespectful and rude. He did not want to serve att customer, but wanted to sell the phone and make money

Great service and friendly staff

No greeting, waited about 15 minutes and still, it was like being invisible. It was almost weird, but was most certainly bad customer service.

Although he would put a new Visa card on auto pay he had to charge me to pay the current bill.

Clueless and VERY unhelpful.. even the supervisor he is rude and helpless..

Great service and good people

Great service from a great staff!!!

Lovely store, quick and easy