This was my attempt to support my local retail. I communicated and worked with Bob for over 2 weeks trying to get a new countertop in. He was late both times that he said he would be out and had already rescheduled with me from the day before. Today, he was to create a template and during his visit he just decided that the counter top is too awkward and that hed rather work with a contractor. I have a typical U shaped countertop, nothing special. Except that I have an old peice of my old countertop/sink in place for my temporary use. Bob and Edmonds marble came highly recommended to me from Pental and I have no doubt he does great work. Im just very dissatisfied that he wasted my time, after I have been very, very patient with him and his schedule. I hope you have a better experience.