Terrible slow service. I cant comment on the quality on the food because I give up waiting in line after ten minutes or more while the poor cashier tries her best to help the hungry people in front of me. 3 or 4 other people were running around behind her making Dilly Bars, etc when they should have been helping customers. If I was the manager I would definitely look at better training and staffing at the front counter.
The service was good when we could get to the cash register. The main issue on my visit was the excruciatingly long order being made by a customer who needed every item to be made a specific way (eg. over cooked fries, light on the condiments, I think, etc.). Im all for customer satisfaction, but as soon as she was done the order she started talking with the staff about inventory levels and shifts. She was one of the managers. She needed to appreciate that she created a really long lineup of people.
Lent me a folding chair to sit out front a people watch. Underrated fast food. Long history of odd marketing. Great hiring. Great employees here. Really at DQ Id only change the formula for the basic white ice cream. Now one likes it but no one complains because they on eat there once in a strawberry moon.
It was so busy when I went at lunch. New blizzard flavours are good. I recommend
I ordered a blizzard cake online and picked it up before my fiancés birthday dinner. I noticed once I arrived home that it had the wrong name on it (Chris instead of Curtis). I called the store who confirmed it was their mistake as the order clearly said Happy Birthday Curtis and let me know the manager would phone the following day to discuss how to make up for it. I didnt hear anything for 2 days so I called and was told the manager was off sick, they took my name and assured me she would call the following day. I still have not heard anything and am now much more disappointed in the customer service than the original mistake.
Great fresh food. Friendly service. Cool place to hang out. I love this place
Friendly staff. Delicious treats. I had a classic buster bar.
Like a Dairy Queen. Consistent, and valuable service. Ice cream pizzas, where else can you get then at an availability like this.
Thank goodness there is patio space here. Service is quick and we had 2 good burgers. Staff were very pleasant and efficient, making the meal better.
Awful experience. Asked counter server if chicken fingers came with honey mustard...he said they did. I then talked to him about how hard it was to get honey mustard for chicken fingers. He agreed..i then ordered them at which point he asked what sauce....i laughed and said well obviously honey mustard...i got my order and it was covered in honey bbq sauce. I went up and said didnt we talk about this?! All i wanted was honey mustard...he said so u dont want this?. I said no thanks please give me them with honey mustard...fine he said then rudely threw my order in trash....after my family ate and we were about to leave he brought me my order to go...got to car, NO HONEY MUSTARD....ARE u kidding? Paying has much as at a real, not fast food restaurants and this is how im treated? Only ice cream treats from now on...if i go back. Quadra and mckenzie branch so people know...i know its tough to get staff right now but that doesnt mean hire rude staff or staff that doesnt listen or care how customers are treated
Kit Kat Blizzard rocked and as always the original Orange Julius was great!
Tried the new non dairy dilly bar and slushies. The were tasty
Im a delivery driver even in busy times staffs work professionally.Everything is clean and tidy .Thanks manager thanks staffs
The food is good, but dont mistake it for Fast Food usually takes 5-10 minutes to get your order. Tons of highschoolers hanging out here.
Its big space for some events or gathering.Like using it for a vaccine centre is good place..it is clean so rounding
I enjoyed my peanut buster partition. Helpful staff. Following petty strict covid protocols. Good to see.
Very slow service. Which I understand during covid is difficult. 1 person on till, 2 in back. Huge take out line, mixed up orders..its not pretty for anyone. Its happened more than once in the last month. Lots of irritated customers.Aside from that, the blizzards and milkshakes taste great.
Best ice cream cakes.
Our Blizzards werent fully mixed. Otherwise delicious m
Well organized for distancing. Loving the ice cream pizza!
Awesome. The person who served me at the cash register was very helpful, professional and courteous. I wish I checked his name. He is from east Indian a mature adult very polite. Thanks.
Fast crew here. Always luv the soft serve. Great bday cakes too and theyre on skip for delivery
I ordered a flame thrower burger for the 2nd time and the bun tasted like it was 25 years old wasnt overly impressed
Yummy treats and quick service
This is the worst DQ location ..they get our order wrong all the time ...i always say no fries and 9 times out of 10 I have fries...i will drive 15 min away to another one even though they are 1 min from my house ...staff needs to be trained better and should recite order back to get it right ...other people complain about this location too !!
Watched staff hand someones ICE CREAM to the wrong person, they walked away with it and came back the attendant took the ice cream back and handed it to the person who ordered it... During Covid, not a cool move. Remake the ice cream.
This location is the best in town. Blizzard ratio and texture is great, staff are friendly and it is always clean and brightly lit.
DQ must be giving up on competing in the burger sector. This is the second time I order the crispy chicken combo from DQ, and they cant compete with Fatburger. Similar combo costs the same, but theirs are much crispier and fresher. Yes, this DQ is far better than the one on Douglas. I do like the thick cut of tomato, good lighting, and big windows. Yes, the patty is better cooked and fresher than my last experience. But the fries was undercooked. The patty was not crispy, and a bit of the salt side.Next time I will try out their dessert instead.
Loved the fast service. And friendly people.
Friendly quick and usually not very busy and makes great shakes
I cant believe this place, i ordered a glazed chicken strips expecting for a fries with it becaus it was almost 10 dollars worth but they only gave me strips. I work at dairy queen and im pretty sure strips always comes with fries its just the drink that you take out not the fries itself. Please check with your manager because this aint it
If it is a blizzard you seekYou must listen to me speakTry the flavor of the month todayDid I happen to sayIts dairy queen have it your way.
Staff are friendly. Restaurant is clean. Food is fast food, but tasty. Of course the ice cream is a big hit here at DQ. The burgers are just ok. Love the French fries! And the onion rings!!! My favorite ice cream is the Cookie dough blizzard, Raspberry Bliss, and now I have to add the Caramel apple pie blizzard! Its a must try!!!!
Eh top 3 dqs on the island ive been to
This is the best location Ive found in the city. The staff are attentive and kind. There are sometimes long lines, but the staff are efficient and move people through quickly. The bathrooms seem clean as does the restaurant. The fries are hot and the burgers seem better here than elsewhere.
The cashier who was handling actual money and bringing orders out to customers was wearing a mask. But under his nose. He kept touching it. Took my cash. Then went and got me a cup. Put his fingers inside it. Made him get another one. The person making Blizzards in the back had hair hanging out from under his hat. No gloves on. Wiping cups with as cloth. The man making food in the back barely had his mask up over his nose. All in all felt totally unsafe.
Awesome staff with smile and good service
Everytime they mess up and are disorganized
Good quick eats, the buns are a little wimpy though.
I always feel like Im getting slightly ripped off when I visit this particular location. Because this feeling is consistent Im putting it into a review.Heres a pic of a medium dipped cone that cost me just over $5.
Buster bars lacking in fudge, Sidney location makes them better.
Food was okay but napkins in bag would have been helpful and the service was not that polite or friendly. No idea why but its not the first time.
Great establishment, thanks for the great service!
We like this Dairy Queen. Recently renovated, its located at the corner of Quadra St. and McKenzie Ave. and with windows on both sides the facility is bright and airy. Theres a nice outside patio, too. The food is the usual Dairy Queen fare. Service is good and usually not too long a wait for food which they will bring to your table. There is no drive-through.
The staff were phenomenal especially rohit 5 stars are absolutely deserved
Dipped cone and sundae were good 👍 staff were wearing masks 😷
It was good friendly staff good customer service. But the cook messed up my cheeseburger. They fixed the mistake fast and the food was good
Always good 👍 you know what you are getting and its not that expensive so justified for a treat
Dairy queen has the best chicken strips and great burgers. I love all the ice cream options to. Staff was friendly and knowledgeable.
Love the buffalo melt
Amazing service! Best I have ever had! Employees made me feel right at home! Food I had ( chicken strips) were fantastic! Recommend 10/10 Id rate this dq higher if I could!
Shift manager is.. grumpy. Blizzard was so overfull that the ice cream melted down the sides and into my car seat on the way home.. chickens good though.
Awesome, friendly staff and great food. Super happy from the minute I stepped in the door. Restaurant was pleasantly clean, and obviously taken care of. Great restaurant.
Very good, good environment, clean, I like the staff Patience, she was very first friendly,she served with a nice smile and the product was great.The service is very good, thank you. I will come back again.Recommend everyone to enjoy the food here.
Good burgers! Good spicey burgers!
Pricey but good. Kinda disappointed to see they arent enforcing masks
Excellent we had their chicken strips fries and a sundae 6.99 each. And a drink.Very good all of it. The best chicken strips ever.
Good not great. May seem trivial but when you order 3 chicken strips you get a dip and order 6 get a dip (not 2) and get charged for extra dip?!? Always charging extra but low effort put into quality of food/ portions.
They had no Dilly Bars is freezer, I asked if there were any in the back. Server said yes. Asked me to wait 5 min. 10 min later I left empty handed. Seemed understaffed
Ajay was super helpful and friendly. Thank you.
I ordered a 3 piece chicken strip basket from here this evening. I ate about half of it before realizing the meat was extremely undercooked and almost completely raw.I drove back to bring this to their attention and they wanted to give me a new one.... totally lost my appetite so I said no. They refunded me, its unacceptable that they are serving raw meat that could potentially make someone very sick 😩
Whenever Im transferring busses in this area, the charbroiled aroma always gets my attention. The restaurant has good food at good prices, its quick but not fast, and the dining area is rather inviting. Thanks DQ 🤘
Ordered the 4 piece glazed chicken strips, only got 3 non glazed strips, please double check your work.
This is the best Dairy Queen I have ever been. The service is fast and the employees are very nice. The restaurant is very clean. Its nice to visit this DQ site.
Its a chain restaurant, so you pretty much know what to expect. The nice thing about this location is the parking is easy (go around to the side of the building) and theyve renovated the store. Now its nice and clean, with a modern appearance.
Excellent and exceptional service, the food was fresh and good and I cannot stress how welcome and clean this place was. The staff were extremely fast at taking and delivering orders (some food delivered before the order was completed!) and the atmosphere is much better than most of the other DQs in the area.
Its a Dairy Queen, dont get too excited. Pretty standard, though the air conditioning inside is very cold. Bring a jacket if you plan to eat inside.
I was shocked at the turn around the new management has done, its a whole new restaurant. The staff were friendly and the new bathrooms were amazing. Food came out and tasted great, loved the chicken strips. Definitely coming back here for more blizzards soon! :)
Love their Poutine & Milk Shakes.
They have remodeled and, it appears, retrained staff. The whole place is cleaner and food arrives promptly - I had stopped coming here years ago because a 35 min wait for a blizzard was the norm as staff totally ignored you and/or were the only employee up front. It was a pleasant surprise to have my order prepared on time and be on my way today!
Great experience as always when I come to this DQ. Got exactly what I wanted, and it was made fresh. Took quite a while to get our order, but thats my only complaint. Additional employees and/or drive through would alleviate the congestion, but truly a minor complaint.Will definitely be back to this location.
Had a couple of burgers and it was like twenty years ago. Well worth the stop.
Slow service for ice cream cone
Really long wait. A staff member left with food out on the counter. Good food though
Since their renovation, the restaurant is bright, clean and inviting. Just barely new there was one there 2 years ago. Now its busy and staff are pleasant.
Average Da Everything was fine. They got my order right on the first try. Staff was friendly and cheerful. Not the place to get health food, but good place to get something quick and cold in the summer right now. I thought my breakfast meal was one of the better Ive had in a while from Dq.. actually looked semi close to the photograph for once. Coffee was fresh and hash brown was crispy.
The new management has done a spectacular job at making this DQ a very desirable place to go. The renovations they have done are outstanding and the customer service is some of the best Ive encountered. Will definitely be visiting this Dairy Queen ahead of others!
Yummy as always but SUPER busy
Went in and new management has gone above and beyond with how friendly the staff is and the overall quality of the food. The new renovations make it look like a whole new restaurant from the previous one. Will definitely be bringing the kids back!
Bought a log cake, and they signed it for me with whatever it was I wrote on that liece of reciept paper. Very nice people,they treated me right.
Excellent customer service
This is the only Dairy Queen Ive actually found best to avoid due to poor management. I live beside this location, and Id still rather go to Hillside or Oak Bay.*Update under new management: Staff seems happier which is a start, but our blizzards were basically melted when presented.
Hidden gem. Greek lamb sausage roll is really good
Tasty Low price lunch options
Just ordered a cake over the phone with Corrina. What a pleasant experience. Top notch customer service. Thank you!
I really enjoyed my experience at this location, the staff is friendly, the maintenance of the store has a clean appearance and is very well kept . there is a lot more comfortable space to sit in and eat. I recommend coming in before or after the lunch hour rush 11:30-12:30 mon-friday.
Great service. Great food. Great renovation. This place was a dive. Now its clean, great staff and huge selection.
What a difference! Went in to this Dairy Queen and amazed at the new decor and friendly staff. Food was fast and even ice cream tastes better.
I was very disappointed today. I ordered a Blizzard and milkshake. I paid extra for adding more pecans in my blizzard. The employee did not add the extra pecans I paid for. It was too late to go back as I was almost home when I found out. Employees should have more training and should make sure that the customers get what they paid for.
I have never seen so much filth in one restaurant. The freezer holding the cakes for sale had crumbs and dirt all over the bottom and the door hinges had actual mold on them. The selection of ready to buy cakes was very poor. The counter tops were covered in syrup and the servers uniforms were disgusting. I needed a cake immediately for a birthday I was on my way to, and had to go to Mayfair to get one. Run, dont walk away from this nightmare.
Finally got a much needed renovation. Looks great now. Try the hot honey chicken strips.
Great friendly service. Love the hot fudge sunday
Went in with my husband and kids last weekend and I haven’t been in since the new renovations. New management has done a wonderful job at cleaning and renovating the restaurant. Tv’s playing disneychannel and sports in each corner, not to mention the staff were friendly and my order was fast and . I have never been more impressed with this Dairy Queen! Great job new management and all the Dairy Queen staff!! Will be back more frequently.
The food was good. But the manager was staring at a few people like they were going to steal. Was acting oddly shifty for no reason. Staff arent very friendly.
Just purchased a cheese burger meal with onion rings and finished with a cotton candy blizzard. Tasted great, and place looks awesome, will definitely return.
Our go-to for ice cream birthday cakes! They always do an amazing job!
Best ice cake ever
Super friendly morning staff 😁