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Honda of El Cerrito
11755 San Pablo Ave, El Cerrito, CA 94530, United States
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Honda of El Cerrito
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Ra
Review №1

Kareem was very helpful and thorough with helping me find a car. A sincere professional, and was willing to be honest so that I could choose the right vehicle of my liking, not just what was offered, and the right avenue to take that made the purchasing process not so rough. Purchasing a car hell, until you drive off the lot feeling satisfied and not Got! Thank you

T
Review №2

I have purchased 3 cars from Honda of El Cerrito. My experience using their Service department has not always been great.However, the one bright spot has been working with Mel Santiago. Mel has great interpersonal skills. He’s always takes the time to explain everything that’s going on with my car. Through his professionalism Mr. Santiago makes a sometimes expensive visit pleasant.

Ka
Review №3

Assad was amazing! He was extremely helpful, understanding and knowledgeable. He was so patient and answered all of my questions honestly. Not your typical pushy salesman! Ask for Assad if you want to have a positive car buying experience.

E
Review №4

Had to reset the radio code on Honda Fit, they were fast and free, cant beat that.

An
Review №5

I brought my car in for service and to kill some time I decided to ask some questions about leasing and Andrew Gomez answered all of them perfectly. I would definitely go see him! Great personality and very knowledgeable.

Xi
Review №6

David was so patient and knowledgeable. He answered all the detail questions I have and explained patiently with all the things that he knows about the the car. David is the best salesman!

Jo
Review №7

Let me start by saying I initially went into Honda of El. Cerrito strictly browsing at vehicles as its something I enjoy as a pastime. However, I knew if I found the car I really wanted at the right price Id be inclined to purchase. I met Silvia at the dealership and she was wonderful from the beginning to end. There was no pressure to purchase anything and she was able to find me the exact car I wanted and reserve it for me as it was already in transit. She kept me updated on the status of the vehicle while it was in transit and notified me the minute it got there. I was able to get in and get out with the purchase relatively quickly. This is the best Honda Dealership from the Bay Area to Sacramento as its the only one I found not Marking-up limited cars. I really appreciate the assistance they provided and the calm and easy-going demeanor of Silvia! She explained everything thoroughly and made the purchasing experience stress-free. Thank you Silvia! I would definitely recommend Honda of El. Cerrito for a future purchase.

me
Review №8

Janice Ramirez gave me a great experience of buying my new Honda car. She is very patient to explain different options and try to help me to find the best fit for my need. She got me a perfect car! Especially in massive shortage of cars, I really appreciate her help and professionalism. Highly recommend Honda of El Cerrito!

Di
Review №9

Janice Ramirez was very helpful. She was very patient and she has tried her very best to get me a car even when I had little credit. Janice went out of her ways to try and get me the best, yet affordable car. I recommend asking for her.

Ja
Review №10

Silvia Garcia was really hopefully and treated as like family! I will be recommending her to my family members. Also Jorge Flores and Rick Guerin made everything possible to get us the loan, really helped us out. Awesome people ! We love Honda

Ke
Review №11

Disclaimer: this is the 3rd Civic Ive bought at Honda of El Cerrito, so I guess Im biased.Reviewed what the car needed at 100,000 miles (the car has 60,000) and gave an estimate. What the car needed now and gave an estimate. The estimates are the total price unless something is found.Got the private line to the person who gave the estimate and an accurate time it would be done. Could call him directly and leave a message.The car was done on time, washed and ready to go.I have never felt that the prices were too high or that I was being charged for something I didnt need.Very honest and good service.

Va
Review №12

I was scheduled for an oil change but when I got there I asked for a quote on fixing the light as well-which was going to add a longer wait time so I opted out. Phillip was great! He quoted me a time and made sure to keep me updated as to when things would be done.. surprisingly he was able to do both the oil and light in a timely fashion. I always appreciate an ‘under promise, over deliver’ type of service, thanks Phillip!

Fr
Review №13

Silvia Garcia was really helpful and made us feel really welcomed. Treated us like family! Jorge Flores and Rick Guerin made everything possible for us to get the loan! Really great people!

De
Review №14

Over the last few months we have worked with several dealers to buy this car as well as another car. Of those several dealers for different brands El Cerrito Honda was very transparent very straightforward and very businesslike. They were the most pleasant to deal with of all of the dealerships. Our salesman was very helpful especially in showing us exactly how to use the car spending about an hour and a half with us. Even the experience with the finance manager was quite good, Unlike the non Honda dealership that where we bought the other car. I would definitely go here in the future when I want to buy another Honda. They are highly recommended.

Pa
Review №15

Great work, communication, and everyone wearing masks. Much appreciated!

La
Review №16

I had my first service at Honda of El Cerrito on Friday, Oct. 1st. I had Andrew Wong’s contact info from his card when I stopped by a few weeks ago with a question about tire pressure on my Honda Civic. I met Andrew during this drop in visit. Andrew was very professional and polite; he answered my questions about the low tire pressure and put more air in my tires.I emailed Andrew when the service notification popped on my dashboard. Andrew responded right away with an appointment booking.I arrived for my 7:30am appointment five minutes early. I was soon greeted and checked in by Andrew. Andrew said it would be about two hours to service my Honda. I went over to the Honda waiting area. Andrew came over to the waiting area to let me know when my Honda was ready which was less than two hours.Andrew went over my bill and the inspection report. I was very happy with my first appointment at this Honda dealer and the service from Andrew. I’ll be coming back again!

Je
Review №17

Had a great experience here, got a fair price on a quality car. We were helped by Kareem and he was super professional and polite and helped us work within our budget.

Ri
Review №18

I went to Honda of El Cerrito to get an oil change, maintenance, and car parts. Jarrod was extremely helpful in making sure that everything goes well. I stopped by to get in with Janice as she is super sweet and always resourceful. My family and I have gone to her for so many years and happy to have gotten 4 cars from her. I may be looking into trying to upgrade my car in the coming year and if you have any questions or want to get a car, I would definitely look for Janice! Thank you as always Janice!

Ca
Review №19

I recently leased a new Pilot from this dealership. Everyone was very friendly and helpful! A special thanks to Greg See for locating our dream car! We drove from Orange County because of the great service that we received!

Sa
Review №20

Silvia Garcia is the reason I bought the perfect car for me today. There was no pressure just honest and open salesmanship. She’s a great salesperson. Thanks for the good experience

fe
Review №21

Besides taking care of my care problem (a warranty issue with a/c system that I was not aware of), I appreciate that there was no upselling on services... When asked about getting an oil change since I was already there, the service rep looked at my record and said that it was too early, (about half way through it). That was refreshing.. I thought that since I had last changed about 5 months ago, even with little driving, they would suggest it was due...it was a nice touch and I really appreciated it!

Wa
Review №22

Earlier that week I received a letter stating that my car was under recall for for gas tank problem, the third mind you. Finally reaching an agent after 45 minute wait, I discussed my concern and I left my car. As I was standing on the Bart platform waiting for my train, I received a phone call from the agent I met with stating that that they didnt have the part.My beef is the agent I met with should have known that the part was not available, I thought the whole process was handled poorly, the agent was poorly informed, which means the whole business was unaware of the recall.Id would also like to add, I tried to carry out this process on line, the software was unable to proceed because the recall option was not available.I then tried by way of the chat, the receptionist was confused and didnt have a clue as to what I was requesting and after a long pause. the conversation ended abruptly with no recourse.This is a reflection of big disconnect within the Honda organization, the right hand not knowing what the left hand is doing, screw the customer.

Gl
Review №23

Honda of El Cerrito has the kindest and greatest professional team who works for your best buy. Elsa Hudley Anna Mora and Janice Ramirez make an excellent team who work to provide the best customer service experience.

Ma
Review №24

I had the wonderful experience of working with Andre at Honda of El Cerrito. My car was well taken care of in a timely manner and the customer service is the best. I live about 28 miles away from El Cerrito area but have found that the travel is well worth it for the service that I get. Thank you Andre, and Honda of El Cerrito.

Ke
Review №25

Assad was great - not pushy at all, patient and seemed knowledgeable about the car I was looking for. Ended up buying a great car. This experience overall was enjoyable. I wouldn’t hesitate to recommend others to come here.

Ma
Review №26

Mehdi Nadimi was wonderful to work with, 24 years with the same dealership speaks volumes about his professionalism & easy going ( no pressure) vibe 👍

Be
Review №27

Ask for Assad! He will take care of you! Due to the recent car shortage it’s been incredibly challenging to find a good car at a fair price.Assad found made my car buying experience stress free and very convenient! He helped me find the right car, made sure it had all the features that were a non negotiable for me and most importantly kept it within my budget.I was running late to my appointment but he was kind of to wait and took care of all of my paperwork so when I arrived it was ready for me to test drive. I never felt pressured and he was very transparent with price.If you want to a stress free car buying experience, ask for Assad! Thank you so much Assad! I have my dream car at an amazing price🙌🏽🙏🏽!

Ch
Review №28

Overall we had a good experience with our vehicle purchase. Our salesperson was out on the lot bright and early and ready to assist us with our vehicle interests. She was motivated, upfront, and honest throughout the entire process. However, the finance manager, who was responsible for negotiating and approving our sales purchase, was impersonal and never came out to meet us. That part of the process was we did not appreciate. Ultimately, it was because of our salespersons efforts that we completed our vehicle purchase. She did everything she needed to do and it was a pleasure to work with her.

Sh
Review №29

I went to El Cerrito Honda to get a Honda that was perfect for me. Unfortunately, when I arrived someone had already made a offer. I had drove quite a distance and had been looking for a car for a long time so was pretty upset. However Jesus was so kind he turned my mood around. He was the most sincere Dealer that I ever dealt with. He assured me that I would get the car I needed and I did the next day!! Please go to Honda Ell Cerrito and ask for Jesus . You will not be sorry. He is sincere and so helpful. He was a bright spot when I had been dealing with the unexpected need to buy a car during these difficult times.

Br
Review №30

TLDR: Consistently delayed hours for routine maintenance due to staffing issues. Staff members are incredibly kind though.Ive used El Cerrito four times for routine maintenance - oil change and tire rotation. On my first appointment I waited 30 minutes to be checked in. After an hour and a half they had finished the service.On my second appointment I waited over an hour in line after my scheduled appointment time to be seen. I was told the service would be delayed - after four hours my car was finished.On my third appointment, after receiving numerous emails from the dealership requesting me to schedule a maintenance appointment, I was turned away and told to return two months later because I was too early.On my most recent appointment I was checked in thirty minutes after my appointment time. I was explicitly told that they were already running behind two hours after open due to short staffing issues. My oil change would take between 3 and 4 hours.Ive taken my car to a different Honda Dealership for the same routine maintenance which took thirty minutes. Theres a simple solution for El Cerrito - hire additional mechanics or stop scheduling so many people.That being said, I want to emphasize that the associates and mechanics themselves are incredibly friendly and apologetic about the delays. They always have done great work. This issue seems to be more systematic and rests on whoever manages the dealership.I value my time and will absolutely not be returning to El Cerrito.

Pa
Review №31

Need someone knowledgeable, respectful and friendly? Ask for Mehdi... He is always happy to help.

Da
Review №32

Very pleased with the service dept. experience. Did not have an appt. I planed to drop off vehicle, and pick up after work the next day, to my surprise they called be back in a couple hours and said it was complete and ready to go. 5 stars, to the dealer and Andrew the service writer.

De
Review №33

Excellent service and good attention to details by the Service Writer Don. Truly felt his genuine concerns about making sure “everything” was done right. After not having, a not so good experience with another Honda Dealer out of state while traveling.Service area was very clean and waiting room was very pleasant and well maintained while waiting for repairs.Repairs were completed timely. 😊

Li
Review №34

I went to the dealership to buy some oil for my car and I was greeted by Assad at the door. He was very kind and walked me over to the parts department and even called the parts rep over to come and help me. Everyone at the dealership was very friendly and I had a great experience. Highly recommend this place.

Ng
Review №35

HelloI’ve been a customer with Mel Santiago at Honda of El Cerrito for over 20 years. He’s helped me through 3 different vehicles, and has always taken great care of me and given sound advice. Definitely the best service Ive ever had.

jo
Review №36

Silvia Garcia helped me today to buy my new(used) Honda. This has been my most enjoyable car experience. I bought my first car in 1967, so I have had many experiences. Silvia is delightful. I will definitely recommend El Cerrito Honda to others.

Oh
Review №37

The experience and service overall was amazing along with getting one of my dream cars, which is the Honda Civic Type R. I had the pleasure of having Silvia guiding me through all the steps and was very transparent with the whole process. If I had to re-do the whole process, I would definitely ask for her again. Couldnt have asked for a better experience with this being my favorite car dealership experience so far.

Ma
Review №38

Thank you so much Silvia for the best car buying experience. She made the process very smooth and informed me of everything I needed to know…and some extra car advice. I appreciated it very much. 10/10 would recommend

JE
Review №39

I have been taking my Honda for maintenance service for 15 years since I bought it at El Cerrito Honda. I have always received excellent service at this location from the service advisors and technicians who are professional, personable and always friendly. This year my service advisor was Mel Santiago who was excellent. He was very professional, personable, friendly and took the time to explain and answer any questions I had. He made sure to inform me of any findings from the multi-point inspection as it progressed and allowed me to make the decision to resolve any issue without pressure. Mel was also considerate to the point he found me a cell phone charger when my phone battery went dead which I truly appreciated. I will definitely return to El Cerrito Honda the next time my vehicle requires service.

Sh
Review №40

I recommend Honda of El Cerrito because of their professionalism and responsiveness. I worked with Assad and he was very knowledgeable about the car I was interested in and spent a lot of time with me going over all the features. He related real-life examples to the different safety features to better help me understand why I would or would not want to engage certain features. Assad and the finance manager had great attitudes and friendly personalities. I really liked everyone I came into contact with and they tried hard to help me through the new car buying experience in a reasonable time frame. This is my second car purchase from El Cerrito Honda and I recommend them!

Ho
Review №41

Another great experience from Honda of El Cerrito. Ive been a customer for twenty years, and even though there are dealerships closer (I live in Berkeley), when I need work done on my car, I come here. Mel Santiago has been my incredible go-to guy and is very attentive and caring during servicing, but today I had an emergency with my brake lights not working and Guillermo helped me out. He made sure they were fixed properly and had me in and out quickly. Thank you, Guillermo, for the great service and help. I appreciate all you do!

pe
Review №42

I had the fine pleasure of being helped by rep Janice Ramirez. A huge thank you to her especially. (very courteous and thorough) I must have asked a thousand questions but she answered them all and was patient with me. After an exhaustive search I drove away in a brand new Honda Civic with a monthly payment I can actually afford!.. the dealership was able to work with my credit and I ended up with excellent monthly payments!!.. Thank you finance guy!!.. did I mention I love this dealership?Thank you sincerely.

Sa
Review №43

I needed to take my car for service as soon as possible (never had the time when I first got the alert). I also had a few questions and I remembered Janne - the awesome sales rep I worked with when I got my car at this location - so I reached out. As ever, she was wonderful and answered my questions! When I finally took my car for service, I was running late but service technician Mel was really great and helped me check in! Thanks guys!Even though Honda of El Cerrito is a drive away for me, their customer service is top-notch. I will definitely be taking my car their for future services!

JB
Review №44

Mr. Don Saechao, my service manager, was simply the best. He took personal care of my bringing in my 2007 Accord, and carefully walked me through the required maintenance. Don ensured that all work was very necessary, and that all his recommendations were based on his years of experience, and he applied his top customer relation skills.I would also like to recognize Dons colleague, Mr. Mel (I regret I dont have Mels last name) who completed my close out, and pickup of the Accord. Both men were excellent and took good care of me.Driving the car home from Honda, it handled and drove perfectly. Many thanks to Don and Mel of El Cerrito Honda, in keeping our Hondas running well, and taking care of their customers on a very personal basis.

Nu
Review №45

I drove all the way from Vacaville to see a vehicle, I initially spoke with a Bryan, but once I got there I was greeted by Sergio Fernandez. He made me feel extremely comfortable! He was so knowledgeable about not only the car I was interested in, but other various makes and models! He was very comfortable instructing and knowing the inner workings of the cars. He also addressed my concerns about “car health” offering/ notifying me of extra warranties available, especially since I was coming to see a used vehicle. I would love to work with him agian ! And if I find another looking for a car I would be happy to point them in his direction

Mi
Review №46

Very polite and accommodating. Made my car buying experience very pleasant. Bigger selection than other Bay Area Honda dealerships. Salesperson Silvia was awesome!

Sa
Review №47

I worked with Kareem who was extremely patient, listened to what was important to me in a vehicle, and was able to quickly match me with a vehicle that fit my criteria. I initially went to explore my options, I had no idea what I wanted. I didn’t feel pressured in the least bit. The process went rather smoothly. He assisted with getting my vehicles(old and new) home, also checked to see how things were going a few days after and found a remedy to my only quip (having an open/viewable trunk area). I would recommend this dealership but most notably Kareem. Dealerships can be intimidating but he made the experience seamless and easy.

Ni
Review №48

I do love the service here. The guys are great when I have ridiculous requests. They help me without hesitation. I highly recommend purchasing a car here, leasing a car from here, and getting your vehicle serviced here.

sh
Review №49

I came in and was greeted by the front desk. I was approached by Jenny she was really friendly showed me around the lot and test drove a car. Being a first time car buyer I was surprised how quick the process went. I highly suggest you coming to Honda if El Cerrito and going straight to Jenny she was helpful with no pressure to sell me just any car. Thank you for all your help and I will suggest everyone to come check out Honda EL Cerrito and also the sales person Jenny what a great experience!!!

Cr
Review №50

I had the best experience here! I have been searching for the best dealership to go to, because I was a first time buyer and wanted to find a place that will genuinely care for me and not just my money & this place was the one! Janne & Anna were helping me through everything and made sure to help me chose the right car for me for the right price. It was a process, and took a while but they were only making sure that I was getting the best prices and they were putting in work! & I am more than pleased! Patience is key! Now I have my first ever car, and I am so happy!

Ke
Review №51

This was my first time shopping for a car and Mehdi made it a wonderful easy experience. He was punctual, friendly, and patient throughout the whole process. I enjoyed working with him and would definitely recommend anyone interested in purchasing a car at this dealership to reach out to him.

Je
Review №52

Assad was the greatest sales person I couldve asked for! He went above and beyond for me. Got me a great deal and I couldnt have asked for more. A thousands thank yours to you and your excellent staff. Highly reccomend coming here for your next vehicle!

Ju
Review №53

Sergio Fernandez provided a great costumer services and we are very happy with our purchase today. Thank you and keep up the good work.

Na
Review №54

The sales people here are very customer focused and patient. They also have a good service department so if you buy a car here, you would not go wrong having it worked on here!

vi
Review №55

Assad Arshad was an amazing help. It was my first time buying and he really helped with the explanation of it all! Great first time experience.

Pa
Review №56

Silvia was awesome!!!!The next time I buy a car, I will work with her.

Jo
Review №57

I had a great time over here. Silvia was really helpful throughout the whole process of me buying my first car. Would definitely recommend her to everyone trying to buy a car!! 10/10

Li
Review №58

Assad was very fast and knowledgeable! Best car purchase transaction we have made. This is our 8th.

Al
Review №59

Im at loss for words on how great my experience with Honda of El Cerrito has been. I want to especially recognize Silvia Garcia and Jorge Flores. Silvia was patient, and very friendly with me. She showed me the cars they had available and answered all of my questions. Not once did they push to have me buy just anything (which believe me happens a lot- I had gone to 3/4 other dealerships already). They worked with me. When I wasnt convinced they asked me for what I wanted. I knew that because of the car shortages I was asking for something that wasnt going to be easy to obtain aka a unicorn. Well they made it happen- they were able to get the car that I wanted, in the color that I wanted and everything I had asked for. I felt heard by them. Then when it was time to look at the numbers, Jorge whom is very knowledgable really made sure to explain everything to me as I am a first time buyer, as well as get me the best deal possible. They were both extremely patient with me. Thank you Silvia and Jorge for getting me my unicorn!!

Re
Review №60

Andrew was very helpful and knowledgeable. He was very patient and explain all the numbers. Id definitely recommend.

Ro
Review №61

Karrem was very helpful with me making my decision

Er
Review №62

Honda El cerrito always top service. Been taking my Honda Civic(s) for 20 years and quality service and good people. My vehicles 🚗 always reliable and safe to drive.

Le
Review №63

It was a pleasant experience working with Janice Ramirez. She was totally attentive & helpful. And to top it all, it was quick because she went above and beyond to make sure I get the best deal.Thank you Janice!

Jo
Review №64

Silvia was so helpful I am so grateful that she help me get my new car she was honest good conversation made me feel comfortable to be here everyone should ask for Silvia

Ru
Review №65

I had the best deal with my pre owed car in the exchange for a brand new! I was so well treated and felt genuinely special. It’s a great place to go for a new car! Highly recommend. Special shout out to Jenne, Andrew and Rick for being super nice!

Ch
Review №66

I was completely satisfied with the service I received at Honda of El Cerrito on September 30, 2021. My advisor explained the necessary work very thoroughly and answered all my questions. The car was ready at the timeoriginally estimated.

Me
Review №67

My experience at Honda was great with Silvia Garcia from the moment I came through the door she made me feel so welcomed. She showed me all the cars available and made sure I was fully informed before making a decision. She is the most sweet and genuinely wants to get the best deal for you. Once a car was chose Jorge Flores from finance got me one of the best deals in a very competivie market. My family and I will definitely be buying all our Hondas here, no doubt.

Ra
Review №68

I went in to get a car after recently having my old car totalled. Mr Assad worked hard to get me into a car I loved at the price I asked for and made sure I had good warranty included. He made the process very easy and stress-free I would def recommend Honda of elceritto if youre buying a car and I would most definitely go see Mr Assad he was beyond awesome he explained everything really gets you what you want and better what you need. Best car buying experienced I had .

Ev
Review №69

I want to thank Janice for helping me find my new car and Freddie for always giving great service.

La
Review №70

I really want to appreciate Freddie the Assistant Manager in the Service department for helping me figure out my car battery issue. I bought a brand new CRV in April and the Honda dealership that I purchased the car from was trying to convince me that the bad battery wasnt covered under warranty. Freddie was able to diagnose my car, and took care of the issue within an hour. He was extremely transparent about the warranty coverage that I should have had (it seems like the other Honda dealership was trying to lie to me) and gave me the best customer service. Thank you so much Freddie!

Is
Review №71

Philip Maxson has taken the extra time to explain what was wrong and how it often happens. Thanks to him I’m prepared to take action earlier. I’m so thankful for his patients and attention.

Ka
Review №72

Here is a shout out to Elsa, Janne and Jorge. They made the process of buying my new Accord Hybrid effortless. I give all 3 of them a 10!

St
Review №73

Assad helped me purchase the perfect car. He was very attentive, helpful and did his best to support me all the way through the process. I especially appreciated his kindness and communication abilities. At the end of the day I wouldn’t want the sale to go to anyone other than Assad. I had time constraints on my purchase and they were so accommodating. I am so happy with my purchase and the quality of care I received here.

EC
Review №74

Medhi help me to get a car for my mom. Really nice guy and great costumer service. We are going home with a nice car.

Al
Review №75

Amazing service! Assad was outstanding he helped us so much and he had really good recommendations we drove off with a Honda and we love it! He’s service is 100% amazing I would recommend him to anyone that’s wants to get a new car! Request him! You won’t regret it! I promise you!

St
Review №76

Great customer service! Jesus helped me out, very knowledgeable gentleman.

Tr
Review №77

If you value your time or your wallet, avoid this location. Ive used Honda Services exclusively for 20 years and always had a stellar experience, until I started using this location.Its been shockingly awful.Their staff are dismissive and callous.Their Appointments are meaningless, youll be waiting for 2 hours to even talk to someone, then get shuffled into another line to wait just as long.

An
Review №78

I worked with Jesus Chiquet, he made the experience great he walked me through a few cars I had in mind and answered my every question I had delightfully. I recommend everyone to go to Honda of El Cerritos just because of what a great experience I had going in!

Mo
Review №79

Kareem was very helpful in my recent visits

An
Review №80

I worked with Mohommed- very friendly, polite, professional, patient, good humor. Service always takes longer than I plan for, but they have a clean, bright spacious area to wait, with wifi and tables, so Im able to be productive while I service my car. Everything is explained along the way with updates (Mohommed actually comes to find me and tell me whats going on), and I get a well tuned, clean car at the end of the morning. All good!

De
Review №81

My wife and I were looking for a car for our son and came across a listing at the El Cerrito Honda dealership. We had gone to other dealers and test drove other cars, so our expectation was a hard sell approach like we experienced previously. Ashton called me back and we set up a time to test drive the car. Unlike any other experience at a car dealership, very genuine and eager to meet our needs. Ashton was a complete no pressure sales person, her demeanor was very patient and she put up with my scrutinizing every aspect of the Honda CRV we went to see.When we test drove the car, she allowed us to drive it on the freeway for a few miles to get the feel of the car, and provided easy directions to follow navigating our way back to the dealership. When it came time to talk numbers, she was very informative of all options we could choose and we settled on a 36 month powertrain warranty since the car we were purchasing had a good amount of miles. Rick, the sales manager, also explained that their warranty covers seals and gaskets, which is what can be a concern with the amount of miles the vehicle had. Frankly we didn’t consider the warranty until it was explained in detail. Rick also provided a discount on our warranty which was gratefully appreciated. Rick was also able to beat the interest rate we were pre-qualified for saving us substantial cost over the loan term. All options were explained by the finance manager, and the whole process went smoothly. My wife and I can’t say enough good things about our experience, and we will be recommending Hendrick El Cerrito Honda to our friends and family. Ask for Ashton, she is a real gem.

Jo
Review №82

Very satisfied with the attention they gave us we left driving and very happy they helped us and explained the entire procedure in detail very good service

Ja
Review №83

Don was amazing. Informed/ updated me very well and helped provide a rental for me when the parts that we needed for my vehicle were taking longer than expected to be delivered. 10/10 will be asking Don for the next repairs I need.

Aa
Review №84

David Saechao from Honda of El Cerrito is the REAL MVP !! If you are looking to buy a car scheduled an appointment with HIM! He is very knowledgeable about all the cars and specs that I wanted to check out. Once it came down to buying a car he was able to help me get to my price range! He was negotiating and doing everything that he was able to do, to get me out the dealership with the car that I wanted. David really went above and beyond with the service that he provide us! 100% recommend David Saechao for a new car purchase or just any questions to ask! On god I’ll go back to that man when I’m going to get a new car!

Sh
Review №85

Sylvia was very accommodating and very helpful looking for a car that met our needs. She was also very instrumental in getting a loan secured for us we couldn’t have found a better partner to buy a car from

PS
Review №86

Honda of El Cerrito has always been exemplary in their service, from my first test drive through purchasing and maintenance (thanks, lately, to Andrew, but thanks to ALL the staff!): courteous, transparent, knowledgeable.My notoriously practical friend is eager to work with the team who helped me!

Ju
Review №87

Great service from Silvia! Super nice and very informative, and is makes you feel comfortable

sr
Review №88

I would like to sincerely thank Janne for the most welcoming service. She was very informative and took care of all my concerns. I highly recommend her, and ONLY HER!!!

Ca
Review №89

The whole process was very easy and great all around. Before going to this dealership, we were shopping around different brand dealerships and this was by far the best experience we had. David helped us a ton in finding what car was perfect for us. We took two cars home that day and I couldn’t be happier with the outcome. The manager was also a great help. The whole all around experience was great and thank you to everyone at Honda of El Cerrito for their hard work.

Ta
Review №90

I always have a great experience going to Honda El Cerrito…Great customer service!!!…They always answer all my questions…Thank you!😉

J.
Review №91

Everyone Ive ever dealt with at Honda of El Cerrito Service Department has been courteous, kind, informative, and helpful. Its why I always go back to them. They are trustworthy and good at what they do.

Je
Review №92

Mel is always very kind and helpful and explains everything in details. He’s customer service is great!

Ve
Review №93

Silvia came to the rescue at Ho da El Cerrito. Never missed a step! Thank you so much

ab
Review №94

Great experience here! Jesus Chiquet and Ana Mora made the things easier, and find my best options.I would highly recommend this place.

Ro
Review №95

Very professional team all the way around. I went in just to take a look and came out with a car that was affordable for me. Went above and beyond to make me feel like I was in good hands. Special shout out to Ahmad. That guy is the people’s champ. Check them out! You won’t be disappointed

Ma
Review №96

Janne provided excellent service!! She was extremely helpful, professional, and friendly! Janne did a wonderful job walking us through the whole process and made this a wonderful experience for the whole family!

Eb
Review №97

David was my salesman! He was very patient with me and even helped me learn to drive my first manual after my purchase. Very appreciative of not only the service I received in purchasing my car, but also with him helping me in learning to drive my manual car comfortably before taking it home!

ca
Review №98

My battery problem was tested and then solved with a new battery that was very reasonably priced. Very courteous and immediate service, and they even washed and dried my car! I love Honda of El Cerrito and have for many years.

Is
Review №99

Assad was great! He made the process very simplistic and went straight to the point. Was very transparent with everything, the paperwork, all of that. Very nice as well! Definitely would recommend!

Pr
Review №100

We just brought honda pilot last weekdays from sales consultant Ashton hulse she help us to find right trims she explained us about the suv and she is friendly to deal we are happy to find right person for righ suv for our family😀. and thanks to micheal too.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:11755 San Pablo Ave, El Cerrito, CA 94530, United States
  • Site:https://hondaelcerrito.com/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 510-860-4470
Categories
  • Auto body shop
  • Honda dealer
  • Auto broker
  • Auto parts store
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:7AM–8PM
  • Tuesday:10AM–7PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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