Good place for repairs and fair treatment/prices. I like the straight up....no BS service. Thanks H/T Wireless.

Good prices on cellular 📱 friendly service 🇺🇲

I purchased a used IPhone 8 on August 11,2020 from Hometown Wireless. The young boys that waited on me led me to believe that they purchase these phones from Bluegrass when a customer brings them back within 14 days. So thinking this phone has only been used for 14 days max, I purchased it. The boys told me I could bring it back within 7 days. Immediately the battery would drain down fast and the maximum capacity is 85% on a phone that supposed to be only 14 days old. Also I had 5 or 6 calls in a 2 or 3 day period where the phone had such static that nobody could hear me. So since I was told that I had a 7 day warranty, I went to Bluegrass and purchased a new IPhone SE. When I went to return the used iPhone 8 to Hometown Wireless on day 7 of my warranty, they told me the 7 day warranty was for repairs or replacement. At no time did they ever explain that it was for repair or replacement until I tried to return it. They would not return my money for a defective phone. The manager or owner was very rude and arrogant. They are very dishonest!!!! At the bottom of the receipt, it states “All used phones have a 7 day warranty”. Nowhere on the receipt does it state for repairs or replacement.DO NOT DO BUSINESS WITH HOMETOWN WIRELESS...CROOKS!!I would not recommend them to anyone and once again CROOKS!!What had happened to customer service...WHAT A SHAME!!!!!!!

Extremely helpful employees that go above and beyond. Highly recommend!

Great place to get a phone repaired. Excellent service!

Courteous friendly service and went that extra mile to get my phone working again.

A great experience. Customer service was exceptional. Keith, Marquis, and the other gentlemen offered a pleasant experience. They did a great job on fixing our phone screen. Will recommend and will return if needed.

Best place in town to get your phone fixed or buy a used phone. Billy and Marquis are really great guys to work with and very honest!!!! I wouldn’t go any other place... I’ve actually seen competitors bringing phones there to have them fixed and then take back to their store to charge double for repairs! Make the stop here first...and save yourself some money!!!

These guys were great!!! My son had part of a charger broke off inside the charging port— Hometown wireless had it fixed in less than 30 seconds and didn’t charge us a nickel!! They were so friendly! I’ll be doing all my business here from now on! I highly recommend!!

Hometown did a wonderful job on the replacement of my husbands phone screen. Great service. Great prices.

Hometown wireless repaired my galaxy S7 today. I went to them because my camera was not working. They tried everything to fix it without having to charge me or open up my phone. However, my phones camera needed to be replaced. They repaired the camera quickly and at a great price. I will continue to use them for future needs. The staff is knowledgeable and friendly, which to me, is a big plus. Thanks for the repair hometown wireless!

Always come here to upgrade my bluegrass phones. Excellent customer service and great prices. I’ve been a loyal customer to them for about 4-5 years now.

The manager there was excellent! Great wealth of knowledge, great customer service, and all-around friendly and welcoming. I have at&t but that didnt matter, he still helped fix my phone and explained what options I had based on MY needs and situation. No high pressure sales or trying to upsell me. I will go here any time I need something for a phone and will be switching to their service shortly. Cannot recommend this place highly enough!

I had dropped my iPhone in dish water months ago and didnt have insurance. Everything on the phone is fine except the speaker is muffled when I take phone calls. I came in and told them that I thought the speaker needed to be replaced ($95). I walked in on my lunch break, I have an hour for lunch. I came back and they told me all they had to do was replace the speaker mesh because it was clogged ($35). They could have easily overcharged me and gotten away with it. They had my phone fixed and ready in less than 30 minutes and didnt let me leave the store without trying it out. The men there were kind, courteous, and respectful. I will recommend them to anyone needing a phone repair. Great job guys!!

Great crew at Hometown Wireless. Special shoutout to Jim. These guys provide great customer service. If you need your phone or tablet fixed, go see these guys and dont waste your time with anybody else. Highly recommend.

Today I went by to get my phone fixed. My head phone broke off and I needed it repaired today. It took exactly an hour to get it fixed and it works great. The service was very good they where polite and understanding. Ive also been by before to get my screen fixed and at the time they were also very nice and polite. If you need something done check here first because their prices are great and service is great too

I needed the fingerprint sensor replaced on my phone. They were great, had it done in less than an hour. And charged way less than anywhere else. I would recommend them to repair any electronics.

I couldnt be happier with my service today at Hometown Wireless. They are knowledgeable, courteous, persistent with their efforts, and kind.

They fixed the camera on my wifes phone for free. (Was a setting issue)...but they could have charged us. Very honest and fast service. I will go here for all my cell needs from now on. Hard to find dedication like this anymore.

This was the most honest service I’ve had out of a cellphone service ever. I came in to get a charge port replaced. The repair expert came out and said “I’m not gonna charge you 70 bucks just to clean out the dirt in it.” He had me fixed up in a matter of 2 minutes. Highly recommend.

Very simple and fast process of renewing my Bluegrass contract and trading in my phone. My questions were answered without hesitation and they did all of the communicating with Bluegrass to make it a painless experience. Unless I absolutely have to go to the Bluegrass store for anything, I will be going back to Hometown Wireless.

I enjoyed meeting Jim and Bill at Hometown Wireless. They were aware of what they were doing, answered any questions that I had about their products and service of Bluegrass Cellular, they gave me referral cards to give to my friends and family that let me earn $25 for each person that signed up for a plan of any kind. They were very honest about what they do and they were very sincere. I would recommend them to anyone and everyone I know. I will only go there for my cellphone needs.

Very helpful and friendly! Highly recommend 😋

Love dealing with these guys. Super friendly and knowledgeable. Plus I love the fact that there are Christian pieces placed here and there. :)

Excellent services from these young guys, replaced the batteries in both of our iPhones. I would highly recommend this store.

Over the Christmas and New Years holiday I was in the area visiting my parents and I had these guys replace the screen on my iPhone 7. The repair was supposed to be done in 2 hours, so I gave them 2 1/2 to get it done. When I arrived to pick it up, they still did not have it ready. They said that they had to replace the screen twice because they were having issues with Ghost Touching. Once they gave it back to me, he said that if it starts doing it again, to bring it back. Well before that evening it was hanging up on calls, changing screens so quickly that it would make you nauseous. The next morning I took it back and showed them what it was doing. They said give them 30 minutes and it would be fixed. I told them I was going down the street to grab a coffee and donut. The owner asked if I could bring him and his tech back a couple of donuts and I said sure. He offered to give me money for them, but it was only going to be a few bucks, so I said I got it, no worries. They replaced the screen and I went back to Lexington where I live. The phone started acting up a few weeks ago, but I was not back in the E-Town area so I just hoped it would not get worse until I could take it back. This past week, it completely became useless. The screen was flickering, changing screens, and hanging up calls. I took it to the Apple store and had them replace the screen and amazingly the phone works just like a new one. Yesterday I was back in the E-Town area going to visit family and stopped back the Hometown Wireless where I originally had the screen replaced. I explained to them what happened and asked if there was any possibility of getting a partial refund. I was told, no the only thing that they would do is warranty the screen and since it was already replaced they would do nothing.Anyone with a cracked screen, I would recommend to have it replaced by an authorized repair facility with original OEM equipment. These aftermarket parts are sub-quality and trying to save a few bucks is not worth the headaches and trouble.DO NOT TAKE IT TO HOMETOWN WIRELESS!!!

They were amazing. My phone broke with a black screen. I was not able to unlock and my computer would not recognise the phone since I could not unlock it. The staff was very helpful, courteous, and patient with me. The were able to my move all my pictures and videos over to my phone. I am so very happy. Thank you staff of hometown wireless.

Highly recommend. Very helpful. Didnt try to oversell me. Cordial. Even shared his fresh strawberries with us. I got exactly what I wanted in a timely fashion.

The people at Hometown Wireless are incredible! They fixed my phone screen in less than an hour and made sure I had all the right protection for my phone so I didnt break it again. Plus it only cost me a fraction of what it wouldve cost to go to the Apple store. I highly recommend Hometown Wireless!

Amazing service! Everyone was nice, professional, and extremely helpful. Im definitely going back. Their prices are the best in town and they have all the latest phones and accessories.

Amazing service! My husband upgraded his phone, and I traded in my old smartphone to get a phone and added on to his account. They helped us pick out phone cases and gave us both glass screen protectors for free.Fast, friendly service and they explain everything so you have all your questions answered and then some you didnt think of.10/1 would recommend.

We love Hometown Wireless! My daughter needed a new device, but only had $100 to spend. We found an LG tablet with a pretty pink case for $99.95. Perfect!!

Hometown is a place that genuinely wants to help people!!! They went over and beyond to help me get my phone fixed so I would be able to work! I recommend them to anyone thats having issues or needs phones or phone service!! The service is amazing and picks up everywhere its literally the only service that picks up at my home!

Excellent customer service; friendly and they went above and beyond to meet our needs AND saved us money. Very knowledgeable about products and services. We will be returning here for all our Bluegrass Cellular needs.

I love this store, the people are so helpful and always nice with a smile.

Absolutely awesome people here. They have a pretty good selection of used phones as well for the budget conscious . Equally as important would be their ability to work right across the counter with you until your service is established. Can repair devices as well !!

Really fast service. Staff was knowledgeable and phone was done within an hour! Only place in town that had the parts to fix my sons IPhone SE without ordering. Very satisfied!

Well what can I say Jims just a friendly old boy the rest of the stuff and stuff is phrendly account going or willing to help Ive been there twice.

Very cool staff. Very knowledgeable.Great place and great people.When I was still local in Ky this was my place to go for cellphone needs.

Needed a screen replaced on my iPhone. 20 minutes in and out at competitive price. Highly recommended.

Very fast service. Got my daughters iPhone 6 replaced under a hour. There always friendly & the cheapest around. Will definitely be back

Jim is very helpful. Takes the time to ensure you know your options. Small store, very friendly staff! You cant go wrong with these guys!

Owner is very nice and helpful. This is my 2nd time buying a phone from him and hes always been great. Ill be bringing my boyfriend back next time. Anyone needing a good phone should stop by.

I would have declined being a customer had the representative explained texting may not work with my model of phone. He did not. Thankfully, I began trying to text my new number before getting far. Upon returning to fix the issue, the representatives supervisor asked him if he had explained that texting might be an issue with my phone. My rep lied and answered yes. I didnt call him out, wasnt looking for a new problem, just wanted solution. As my husband began to argue with the rep, his supervisor chimed in with an I heard my rep explain the possible messaging difficulty to you. Mind, this is the the same and only supervisor, who had previously asked the employee if he had explained this to me. A ridiculous and uncomfortable situation resulting in a waste of time and money. Bluegrass cellular needs to get it together. Either way, I have no desire to be a customer to a service which has dishonest reps.

Very helpful very nice people they fixed my phone and they were just Pleasant to talk to

Wonderful Customer Service! Stayed late to pull contacts from old phone to new. Recommend them to anyone.

Nice friendly people nice and cleaned place they tried to fix my problem but was not able to going to do more research on the problem I do all my phone service with them

Great service, excellent plan and phone advice. Good prices on phones. Highly recommend.

This is a really great Company with great Leaders as well. The products and services they offer are beyond exceptional. Keep up the amazing work! Thank you for being in our COmmunity!

Knowledgeable friendly staff clean and organized store.

Great customer service! They repaired my cracked screen and I got my phone back quickly. I would highly recommend them.

Got a great used phone at a decent price and changed over all info!

I highly recommend hometown wireless they went above and beyond to help my best friend with fixing her phone in her time of need.. thank you guys

They ordered my part, but it didnt fix the problem with my camera like they thought it would, so they didnt charge me. I highly recommend them!

So Ive been in this place to sell a phone and was told no because it was boost. I was then told they only buy T-mobile and Bluegrass Cellular. So I then brought in a very good condition samsung phone with T- mobile and was told NO they dont take T-mobile only Bluegrass Cellular. Im confused ! Which is it?After being frustrated and wasting my time once again, Ive decided I will not be going back. I would not recommend them to anyone. It was ridiculous.

Ive used this location several times instead of the Bluegrass Wireless stores. Ive always had a good experience and they serve us well.

Friendliest people that ever worked at a bluegrass office I’ve ever worked with thank you all

Went and traded in an older iPhone for a newer one, very helpful and friendly staff. Good price as well!

Every time I come into hometown wireless I get great service with high quality technical recovery for my phones and supplys.

Dont go to the big bluegrass stores. These people are ON IT.

They were great. They fixed my phone in an amazingly short time.

Very knowledgeable folks done great on repairs on phones.

Very helpfull. Reccomended to my whole family. They have all been highly satisfied.

Professional and friendly service. Repeat customers, and will continue to be a patron. Nothing like Hometown Wireless!

Very fast and friendly..

Awesome cell phone dealer even better repair shop... I aint even got a phone service and im planning on coming here soon as I scrape something together... Kind and courteous saved me from a few mins of getting rained on... Recommend to everyone for all your electronic needs...

My experience at Hometown Wireless of Elizabethtown has been exemplary. The two men here who have helped me have displayed considerable generosity and marked intelligence, especially relative to the primary Bluegrass offices and stores in Elizabethtown, which are often employed by individuals whose knowledge of phones seems less than satisfactory - I would even go so far as to say they demonstrate complete and utter incompetence and disregard for customers welfare, often even condescending to those whose technical knowledge is not the most refined, despite their own lackings and shortcomings. Instead, the guys at Hometown Wireless are eager to offer their time, answer questions, and generally help customers understand anything which they might not - all without being pushy or exploitative.Hometown Wireless also offer speedy and reliable repairs, all while you watch, if you care to, and quickly and accurately diagnose any issues that may cause your phone to behave abnormally or to not function at all.

Called cell pharmacy Rx last week and they didnt have the screen I needed. (Black, iPhone 5c) they recommended a guy here. I called and he told me he could have my screen fixed in no time. I show up, get the screen fixed, and leave. 100$ and about 12 hours later(letting the phone reset and restore) I unlock it and the keyboard wouldnt work for messages. I set it down planning to call the wireless store Monday and troubleshoot. Picked the phone up the next morning and it has two pressure cracks through the glass. Not pressure cracks from the outside, pressure cracks from the inside. I called and explained my situation as they have a 30 day warranty on their repairs, to my knowledge at least.I was told I couldnt be believed on the accusation that I broke the brand new screen and digitizer in it within 12 hours of paying to have it fixed. Odd.I called cell pharmacy Rx and they ordered the screen right away and came and picked up my broken phone, that I just replaced three days prior.Under little investigation, simply because they know how to remove the screen, it was found that two screws were in the wrong place, and one wrong screw fried parts of the motherboard, and the other cracked the screen from beneath. I do hope you take this into consideration when choosing where you spend your money seeing that Im out of my money for a 12 hour fix, and overall a phone broken more than it was when I brought it to this establishment to have I fixed. Thank you, hometown wireless, for caring about your customers, your products, your technical work, and for ruining my phone.Wouldnt go back to this place if it was the last phone store in hardin county.

Good service. Replaced my iPhones camera in an hour and for a good price.

They were awesome, great experience all the way around.

They where very helpful and knowledgeable i will keep going to them

When ever I have iPhone questionsTo get the right answers, I go to hometownWireless

Great service. Excellent support.

Hometown Wireless is the best place every!!! I recommend them over anyplace in town!!

Got a used LG, added old phone to acount. Friendly, knowledgeable staff.

Replaced glass on phone within an hour. Great service

If you need a phone repair, no better place.

Have a broken glass on a cell phone insurance on a cell phone well fix it in one week are pay $200 and fix it today

Excellent repair service also

Love this place! Fast and fair!

Fixed my phones broken screen in less than an hour, and cheaper than any other place in town.

Nice place

Great place

Great service

Very helpful and professional

Great service

Very nice

Great service!

Great!!!

Great prices and Great phones!!!!!!!!!