I rejoined tmobile 8 months ago and I went to this store to buy a new phone and new service and I was very happy with the customer advice by the employees, I went back to add my niece, then again to help my dad switch to Tmobile from Verizon & get a phone. Every time they were pleasant, patient, and very helpful. Its definitely important when you go to receive service somewhere and you are treated well, makes you want to keep doing business their.

Staff were very helpful

We switched 4 lines from Verizon to try and save on our monthly bill. We declined the insurance in store and received a bill 4 days later that showed 4 insurance plans. I contacted the store and they said there is nothing that can be done and a manager would look into Friday 4 days from now. The Sprint call center offered a $20 credit which is not enough to cover the insurance that was billed. Felicity was clearly trying to boost her sales numbers. The amazing part is that the company is not willing to back the deceptive practice and make it right. We will be switching providers as soon as possible.Update.....Someone at the store called and made the proper adjustments to the bill. I’m glad it was eventually addressed and made right but I am disappointed by how hard I had to work to get it handled. I am upgrading the rating to 3 stars from 1 and will give Sprint another shot.Update 3/1/19Felicity failed to mention this was a promo rate and will expire in a year. Just received my new bill and it went up from $177 to $243. Buyer beware and avoid sprint. Sprint Corporate is not willing to help. On the hunt for a new provider and now have to pay $798 to cancel this one.

Pretty great service most places of course there is no such thing as perfect coverage but it beats most in town thats for sure the team in store is great and very helpful

Taylor,I cannot imagine how stressful it may be to be as understaffed as you are. Next time I would keep the rude comments to yourself.Best of luck.

The gentleman who helped us was very knowledgeable. Helped us figure every thing out and showed us how to use the new phone. Great customer service!!!

I was greeted right when i entered the store. Also, i was attended right away and did not have to wait. They helped me find a great phone. They even offered a great screen protector for my new phone. It didnt take them that long to get me in and out of the store. They were very helpful and they knew what they were talking about.

It’s good cellular reception, but the customer service in emporia sucks. The people who work there are always making you feel like an inconvenience to them. They don’t ever seem to want to do any work or help anyone out unless you’re buying a phone and even then they only help because they want the commission money. They also give you a quote on what your monthly bill would be. I thought with having an unlimited plan you’d have the same price every months but NOPE! Depending on how much data I use it goes up. Makes no sense. Tried to call to see why this was and they were rude and said whelp sorry sucks to be you go to the my sprint app and figure it out yourself. Sprint is also pretty pricey as well. They tack on expenses thinking you won’t notice but when you do, they do nothing to help the situation. Maybe if emporia employees weren’t such jerks I’d give it a 4 star. Wouldn’t be able to give it a 5 star though due to the random expenses tacking on.

I always enjoy coming into sprint, the service is just amazing. I always feel welcomed and appreciated when i come in. Even if its for just paying my bill or im having phone troubles. The staff is always of great help and very professional.

Went to this store while on my way to Kansas City because I was having issues with my phone. Walked in and was greeted right away by the employees. Did not wait long and was helped by a nice young lady. She was extremely helpful in trouble shooting my problems and guiding me through them. All in all the entire staff there was professional and courteous!

This is the worst phone company you could ever use. The corporate store does not communicate with their customs with respect. Avoid this company. There dishonest and crooks. They tried to overcharge u two times after I called the company 4 times explaining I never authorized a service. The manager said he fixed everything but did not actually do anything at all. I called again the next day to ensure that the service was not on my CANCELED phones and it was on my account and the customer service manager LIED AGAIN. This is now the 3rd time having customer service lie to their customers. This company is going down the drain. They do not have anyone intelligent enough to properly explain bills or charges, and when they are in the WRONG, they will do WHATEVER it takes to NOT help you and ignore your problems. The Memphis, TN (Bartlett) location specifically is ridiculous. I waited 2 hours for them to do nothing at all and not even cancel my service. They were talking to each other, drinking in front of customers, eating and not paying attention to customers waiting in the lobby. I dont even want to give a star for this company, but to just warn others before making the mistake. DO NOT GO TO SPRINT OR ANY MEMPHIS, TN LOCATION! AWFUL, AWFUL, AWFUL!

The Sprint store in Empiria was great in helping me get a new phone and switch from Verizon. I had some problems learning and using my new phone and Carrie Kellie went out of her way to help and assist me, she is the best!! So if you are looking for a new phone or wanting to switch cell phone companies I highly recommend going and visiting with them !

I was having problems with my iPhone so I went into sprint so they could check it out. An employee named Naty was helping me and now my phone works! she was very kind and helpful!! Thank you sprint

Great customer service. Went the extra mile helping me setup my phone and watch

I recently had my phone activated and was very pleased with their customer service. Treated very well and will continue using sprint in the long run because of how great the customer service is.

It was a good day at the Sprint store. Ben helped me and he was delight. He took of helping buy a new phone and I received a nice tablet as well. He deserves a 10+.

Very friendly staff and very willing to help. Jacob barbee worked with me and he was very knowledgable and helpful. It was obvious he knew what he was doing and it seemed that he genuinely enjoyed helping me while others have made me feel like a bother. Great addition to the team. People like this are why I stay with sprint!! Awesome service!!

Carrie has been terrific for fixing my phone. Im so thankful for the outstanding customer service. Shes a keeper!

I had a great experience switching from Verizon to Sprint. Im now saving loads of money, and Carrie was able to get me several hundreds of dollars back just for switching to Sprint!

Went in to upgrade to the new iPhone 7. Jonathan Madewell explained everything to us and got the phone ordered. The whole process took less than 15 minutes. The best customer service Ive had from Sprint in a long time

If I could give them no stars I would! This company is a joke. Overcharge people, tell them they owe nothing, then send them an email that states if they dont pay $400 in a week then they are going to be sent to collections!!!

I needed a new phone before leaving for Italy. My previous provider was not willing to help me out in the short amount of time before I leave. I went to sprint to see what my options exult be with them. An hour later, I walked out with a brand new i-phone (my previous provider was only willing to give me a refurbished phone). I had SO many questions and was very indecisive. The girl who helped me was so patient and incredibly helpful. Thank you guys, my new phone will keep me connected with my family while Im gone!!!

Great customer service! Naty was a huge help! Didnt plan on walking out with anything but she helped up out! Excellent worker!

Great experince. Jonathan was very helpful with all my question. It was a fast and quick

Love them! They convinced my dad to get my new phone and they were super nice!

I had a good experience switching from over from straight talk. Naty did an amazing job at making sure i had no trouble and made sure all my stuff was on my new phone!

Good customer service they were very helpful

Issac Russell was the best help and had great customer service!!

I came in today because I had issues on my iPhone 6s and Naty who was working at the time was very helpful and fixed my phone in minutes I was very happy with my service and will come again if I ever need it!

It was a phenomenal experience, the customer service was good and i got all the help i needed as well as bilingual assistance to help my spanish speaking father understand all the information.

Service was nice and fast able to get new phone before going camping meagan knew everything i needed and even transfer my pictures and contacts

Sprint sucks. They lie and dont answer your calls.

It was awesome!! I love the business and the switching of the phone company

I had a very good experience switching service from Verizon to sprint. Megan and Jonathan were very helpful and willing to stay late to help transfer data from my old phone to the new one.

Awesome experience today! the store manager Levi Davidson was very insightful!!

Always incredibly helpful staff, and you never have to wait long for assistance

I came into the store to get a quote on new cell phone my experience was so much berter than T-mobile which is where my current service is. I am not satisfide with them. Jessica Leon was my cell rep. She was so awsome gave me all the information I needed. Will soon be switching to Sprint. You sales staff was very knowledgeable about services as well as phone. Jessica Leon deserves an A rating from me.

Workers were extremely friendly and made everything really quick and easy!

Before I begin let it be known that Sprint literally picks and chooses who to write reviews for them by literally setting the happy customers up to write good reviews!!! This place is scandalous to a T! They have workers like Veronica that flirts and makes advances at married men and she also stalks customers off of the sprint location. And the store manager, Levi, which by the way is an ex druggy, doesnt have what it takes to act the manager position. They knowingly con customers into buying their so-called FREE tablets just to hold out on the fact that they are not FREE by far and everyone notices that as soon as they receive their bill the next month!! I have witnessed for myself how angry customers come in to address the many problems that their CRAP phones and accessories just to have the employees talk horribly about them as soon as they leave the store! Wouldnt waste your time and money with this place when Walmart sells better quality phones at way lower prices and no hidden fees and has 100% better customer service. You cant even address any issues you have with corporate because in their opinion the customer is always wrong!! My husband and I are currently suing this place for deprivation of character and mental anguish and we have proof to back everything up! I pray that nobody else is put through all the crap that we were by this place and their so called employees. That being said GOOD RIDDENS!!!

Thanks you Natividad Hernandez! You did such a great job helping out with the many many MANY problems with my contract. It blows my mind that you who just started helped me with a problem that has been going on for TWO months in just 1 day! You who just started did a better job than any phone rep who just gave us the run around and did nothing to help me. You did more for me and my boyfriend than any of the Managers in the other stores that we were told to go to, to fix everything. You should be a member of management for the sprint store in Emporia. They should be paying great money for people like you not those phone reps that are useless! Thank you Emporia ks sprint store!

Cool people in customer service... would recommend

Very customer friendly and the staff makes me feel welcome

Good service legit asf staff is hella lit definitely worth switching from T-mobile

I went in with a network issue this afternopn & was greated right away & was told id be helped as soon as possible. It was understandable as i saw they were extremely busy. When they finally got to me, they walked me through every step that they were doing. Naty & Jacob were really knowledgable & professional during my entire experience. They took their time with each customer & gave them their undivided attention. It was noticeable that eryone in the store was very pleased with them. Ive been a customer for years & always have a good experience when i visit the store. I will definitely be recommending Sprint to friends & family!

Jessica is great help everytime I am here

Goood customer service very pleased on how i was treated. Highly recomond sprint.

Sales staff was great, and the employee Naty was very helpful in finding what I needed! Thank you!

Ben and Levi were a great help in resolving the freezing and crashing issues my LG G3 was having. Also, a light and friendly environment.

Came in with another problem on my phone and the 2 girls there were able to fix it and demonstrate how they fixed it and they were very nice and understandable! Thanks girls!

Great customer service! Thanks to sprint got my new Note5

A good visit. 5

Expensive phone service

A little high priced on some items

I lose service everywhere I go

Great phones

Yo, Sprint is rad. Talk to Levi, hell hook you up!

My shopping spree

Very good

Great service

Great

Awesome