As long as Anita works at Zales, they will get my business everytime. Great customer service and she good people. Enid Oklahoma store location. Go see her. You will leave with a smile and the best quality jewelry on this side of the Mississippi.

Their selection of jewelry is very beautiful some of their employees need to get an attitude check other than that its a really good place

Employee didnt follow through with calling me to let me know what she found out about a warranty on a ring disappointing

Friendly helpful staff. Nice selection!Update: 3 weeks in to my new fancy ring sized. Checked on it last weekend at the two week mark and the friendly staff could tell us nothing.. a few days later the friendly staff told us they couldnt get ahold of the sizing company. Today I learn to get a refund is 21 days per their policy and will be issued by check. At this point I wish I would have taken my money elsewhere.

I bought my daughter her birthday gift 🎁 online and they had it so Im happy with the price and the experience.

The women that work at Zales are the rudest most disrespectful people I’ve ever had to deal with. There’s not one time I’ve had a decent encounter. I go every 6 months to keep up my diamond bond and every time it’s a battle. This last time i went Tina tried telling me i never Purchased a diamond bond, i said I’ll bring my receipt in since you don’t have it in your computer system, she said i hope you find it as if i didn’t pay for one. Once i bought it in all she could do is grunt and scuff. Horrible horrible place!!!

Just came to pick my engagement ring up after them having it 3 wks for sizing. It’s the same size as when i dropped it off. They didn’t absolutely nothing.

Fast, friendly and reasonable prices

My husband and I purchased our wedding rings from another Zales retail store in California and have diamond warranties, etc. Typically its not a big deal, we have them cleaned and inspected every six months as required to maintain the warranty. At other stores, when I have had to have diamonds replaced, it takes around 6 weeks, which is annoying but its free so I dont complain.The customer service at the Zales here in Enid is absolutely appalling. One of the diamonds fell out of the band that my husband gave me upon our engagement, which is a piece he purchased while traveling through Turkey, not from Zales. I call it my engagement band but the sales clerk snootily informed me that it was a wedding band and argued with me about calling it my engagement band. When she asked my husband how much he paid for it he gave her the price and she began going on and on about how it was impossible for him to pay more for the wedding band than the engagement band and continually asked us how much it was worth and how much we paid for it, like she thought we were going to change the price to something that was more agreeable to her mood. Not only was she rude to us but she was also rude to the lady I took to be her supervisor.I left the store absolutely steaming mad and I will never go back again. If that means traveling to another city to maintain our warranty then so be it. This was almost two months ago and I get angry just thinking about it. I have never been treated so rudely by a sales associate anywhere in my life.

Sold me a “14k white gold ring with a diamond in the middle” turned out to be 925 silver and I want my money back

All the ladies are helpful even if your just looking. My favorite jewelry store. They run great sales on there already great prices.

Overall experience was very good. Knowledgeable staff and great service.

Tina, Anita and Bobbie are the best! They have been helping me with my sparkly needs for about 12 years.

THIS ZALES BRANCH IS THE MOST HORRIBLE PLACE thought this place would make my pearls set up as i expected but unfortunately i got the worst jewelry store!!! i returned it but stupidity of people working in there cannot explain properly all the charges which is i cannot understand, its not a million dollar transactions to do a return and refund its so complicated to them to explain !!! until i was charge of penalty to my credit card due to their fault !!! they dont know what they are doing because the sales person assisted me didnt finish the steps of returning the items into the system the day i returned it I assumed that because i claimed my own pearl the custom set will be refund and no charges but unfortunately its not a ticket that i must have !!! THOUGHT THEY ARE RELIABLE AND CAN TAKE CARE A CUSTOMER BUT IM WRONG !! it takes 3 weeks for me to find out when i got a bill due to late payments that i dont owe at all !!! I will never recommend this place EVER!!! its a nightmare to do transaction with this ZALES BRANCH!!

Very nice and courteous staff. All the jewelry is High quality.

Wonderful experience!

Anita is great! Great customer service!

Great customer service. They went out of their way to get us a diamond protection plan that we didnt even know about and it was free

You will find that if you charge anything . they have a financial co that will take you . later.

The prices are great and the customer service is excellent.

Excellent jewelry

Very helpful

Friendly helpful Tina