My daughter and I came in today looking for a new mattress for her. As a single mom and fulltime student, we live on a tight budget. Ben was incredibly helpful and knowledgeable in assisting us with a selection that fit our needs and was within our price range. Ben is definitely the best employee I have ever encountered while shopping for a mattress. He didnt try to talk me into anything I didnt want. He gave us the space and freedom to explore all of their floor models, while occasionally checking in with us. He was able to answer all my questions and even graciously set up a mattress that was not already set up for my daughter to try. In the future, this will be the only place I come for all my mattress needs.I could continue to rave about how great Ben was to us today in our search for a mattress, but in order to really know just how amazing he is, stop by Mattress Firm on Coburg Rd and see for yourself. You wont regret it!!!

First time buying a mattress and Ben made it super easy. Didn’t try to sell and listened to our needs. He was able to answer all our questions and literally found the perfect set up. If you need anything I really do suggest this place.

Lance did a great job with our purchase of a new temperpedic bed. Knowledge and expertise were at an all time high. Being the only salesman on the floor required multi-tasking. Greeting customers and answering questions, dealing with a delivery,, answering the phone while taking care of us in a professional manner reflected his work ethic. We walked out the door feeling relaxed and confident. Can’t wait for the delivery to happen. Lance is a true and honest salesman and deserves a salary increase.

Friendly and knowledgeable service. Ben helped me to find the perfect mattress. This was our second purchase in recent months and we will be back again as we continue remodeling our home.

I originally went into Mattress Firm because my brother recommended them. When I arrived, I was happily greeted in a pretty busy store. My salesperson, Carolyn, divided her time between each customer. She was very knowledgeable about the products available and cared about what I needed and what I could afford. I appreciated her help and bought a bed set from her a couple of days later.

SARAH helped us pick out a new Cali king.Mattress. We came at a Very busy time and she was working all by herself, she constantly checked in with us and made our buying experience friendly, easy, and quick. We also saved 750$!Highly recommend Sarah for your purchase.

Ive never gone on a mattress purchasing quest before, so I was quite lost walking into the mattress firm at first. However, the staff were so welcoming and answered every question I had (however dumb it may have been) regarding what type of mattress/pillow I would need to sleep better. Well versed and educated employees that guided me along every step of the way. I would recommend this location, especially if you know literally nothing about what makes a good mattress and what your body specifically needs.

Ben was an incredible person. Very professional and helped my girlfriend and I get a nice bed with an amazing deal. He worked with us and was able to get the monthly payments in line with our budget. Extremely happy that we came to this place for our bed. Thank you Ben.

Carolyn is awesome! She is very friendly and not pushy. I had some issues with the mattress I bought and she helped me with no issues trading for a new one. I highly recommend this store.

Great experience and great pricing! Starting in store with our amazing sales woman, Carolyn M. - she has incredible knowledge of product, listend to our needs and wants, and matched us with the right mattress and base. No pushy sales tactics! Just a sincere want to help match each customer find the best sleeping set for their needs. The delivery team was professional, courteous, and quick. Very thankful for their service, best delivery team Ive had! If you are in the market for a new mattress or sleep set, you have to check out this store!

Going in store to buy a mattress was quick and painless, and Ben was very helpful! King size mattress was delivered the next morning, and they took our old king mattress and 3 memory foam pad to dispose of for us! From the time we walked into the store, to when the delivery guys were done was no more than 30 minutes total, crazy fast! Thank you!

My friend and I walked into the mattress firm not entirely sure what to expect - we have been on the hunt for a mattress, not trying to make it a complicated process... Ben made the mattress buying experience super fun, incredibly easy and simple!We walked in, tried a few mattresses and walked out with a deal! I would 100% recommend anyone looking for a new bed to come and see Ben. Simple and easy process - and bonus we don’t have to carry a mattress up 3 flights of stairs, we’ll be absolutely utilizing the delivery service!

Such a great experience! Carolyn helped me and my boyfriend find the perfect bed for our needs. She was awesome and listened to what we needed. Thank you!!

Sarah and her manager were professional and attentive as they presented a few sleep options based on my sleep habits. Mattress Firm had lots of good quality mattress choices and I would highly recommend this store.

Great selection of brands and types of mattresses and Ben did an outstanding job to explain the differences and let us try the various options. He took his time and never pressured us to make a decision or push us a certain direction or a higher price-point.The Mattress Firm stood out to us for their good selection and their 120 day trial period. All the mattresses we were interested in where in stock, even with our more odd size request of a CA King.Our mattress is being delivered within two days of ordering, which beats all the online mattress company options we looked at, besides not being able to test them out before they arrive at your doorstep. Who wants to deal with sending a mattress back, after you put it on your bed and got rid of your old mattress...When choosing a mattress, make sure to take lots of time and lie on a mattress for at least 15 minutes to get a great feel for it.

Went in looking for a box spring and Ben was very helpful and had amazing customer service. Wanted what was best for us when it comes to our price needs. 100% recommend this place for you matters needs!

Very friendly and knowledgeable. Was in and out within 20 minutes.

My experience was with Ben I called to confirm availability came in and placed my order with my fiancé we got The Who setup for 2k Ben was super easy to work with we got the adjustable platform base and mattress in a king size with delivery. I would highly recommend Ben as his professionalism and knowledge are outstanding when it comes to beds and platforms and meeting budgets. But I guess that’s to be expected when you’ve been their 11 years.We look forward to working with you next time.-Ryder

I can think of many more fun things to do than mattress shopping, but mattress firm made it efficient and easy to distill down to the right products.They also went the extra mile assisting elderly with accessibility needs and rearranging mattresses and bases for lower overall height to allow safely getting off and on. Really appreciate their staff knowing the products and services so well also.

I went online to look at Mattress Firm mattresses. Im not that great online and couldnt find exactly what I was looking for. so they had a text option and I tried that. Carolyn from Mattress Firm responded immediately she was at the local Coburg Road branch and I was able to find out what was available in stock very quickly and we went over there and got ourselves a mattress thank you Mattress Firm

Carolyn at Mattres Firm was so helpful and knowledgeable. I really appreciate that she didnt try to push us to buy more than we could afford, but helped us find the best value in our price range. The setup took less than 30 minutes and my son is very happy with his new bed!

Great experience at Mattress Firm in Eugene. Ben was fantastic to work with. I really appreciated his knowledge and help determining the best memory foam mattress for us. Can’t wait for my new bed to arrive!

Had a great experience. Ben was totally the BEST. We told him what we were looking for and he gave us a variety of choices, encouraging us to try each one. It was not the sale that motivated Ben, it was the interaction with us. He gave us many tips on how to care for our new purchase and what we can expect once it arrives. I will refer all of my friends and family to Mattress Firm and specifically to Ben! Thank you Ben, you are an awesome person!!!

What a wonderful company to work with!! Carolyn was very knowledgeable and put up with all my questions. At one point we both even got on the floor to look under the adjustable bed frame. If I could give a 100, I would. Thank you

Great experience! Carolyn was very helpful throughout the buying process, including finding the right mattress and getting it delivered. She made it a breeze. We’d definitely purchase here again highly recommend.

Carolyn is great! She is really helpful and very patient. Not pushy at all. Highly recommend!

Well, my 5 stars stand.My wife and I walked into Mattress firm and talked to Ben. He was awesome. Simply answered our questions and led us to what we wanted.We had our Mattress for a month but unfortunately it simply wasnt working for my wife.We went back and Ben yet again went above and beyond to help us with a trade out.Another month goes by and this Mattress still didnt work for my wife.Ben, once again was amazing and was able to get several options for us. Unfortunately, we simply had to walk away and look for something else. And you know what happened? Ben made it happen. He was going to lose a sale but did the right thing for us.I cant praise this company and Ben enough. Though it didnt work for us, please give them a try.Ill be happy to refer my friends and family to Mattress firm.

Customer service representatives were very helpful and knowledgeable. The process was fast and smooth. got the mattress I wanted, Im very happy. This is the second time Ive purchased from mattress firm in the past 10 years. I got a good deal both times. I was happy I was able to sample the mattress I wanted in person that Id been looking at online. Got exactly what I wanted.

The store was clean and inviting, and Carolyn Meno was very knowledgeable and helpful when selecting mattresses for both my tween aged son and the guest room. I know she gave us the best deal she could. Left very happy, will be back!

I was greeted by a friendly guy named Dimitri and help me right away in picking out the right Frame for my bed that I bought previously from them .I have bought three other mattresses from them for my family. Thank you Dimitri for all your.

In these days of distancing and logistical quirks I found myself in need of a mattress, but eager to avoid shopping for one in the traditional way. On the website I was finding the delivery times to be not conducive with my schedule and around 3 weeks out from purchase for many of the mattresses I had interest in. I decided to text the Eugene store (it’s an easy option on their website) and spoke with Carolyn. She was able to look at my needs, what she had in stock, what was on its way in, and set me up with several options, eventually landing on one that will be in 6 days. I highly recommend Carolyn. Customer service is really what will define and separate companies during these unique days, choosing this store is a wise decision.

We found the mattress that we wanted at a great price. The young woman at the counter was helpful and knowledgeable. It’s our third visit and purchase here and we will come back next time we need a mattress.

Phenomenal customer service, Ben helped us out by providing the best options for us. We really appreciated all his help, definitely buy your mattress at this location!

My salesman was just great! He was very informative and gave me all the time I needed to make my decision.He made moving cross country so much easier knowing I would get restful nights with all the comfort I desire.Thank you Ben Liorente!

Customer service here is great.

Great price and even better service. Will buy from again. Ben answered all my questions which my choice easy.

Carolyn was incredibly helpful and nice to us, she helped us find our perfect bed. 5stars customer service

Carolyn was wonderfully helpful, patient, knowledgeable and honest.The building was clean and COVID Safe.

I walked into Mattress firm with no clue as to what I wanted. I had never purchased a bed before and also don’t have the best of credit. I was greeted right away and Ben was incredibly kind and helped me make the right choice for me and my family. I was able to get in on the progressive leasing option which was what worked best for me and my finances and even got a nice new goose down comforter to go with my new mattress! I am so excited I’ll be sleeping on my new bed tonight less then 72 hours after I walked Into the store! Thanks again Ben and Mattress firm for helping me to achieve the best nights sleep possible!

Ben Llorente gave us excellent customer service. He answered all of our questions and made our experience easy and pleasant. Thank you Ben and Mattress FIRM you rock! April Terence & Mia Swain

We purchased a mattress from this store last week and had an absolutely amazing experience with Ben! Ben is knowledgable about mattresses, took time to listen and understand our needs, and then offered suggestions. The buying experience was excellent. Ben went above and beyond to ensure we were 00% satisfied with our purchase! Very competitive pricing + great customer service= an overall great Mattress Firm experience!

Carolyn a great. Knowledgeable, friendly, good sense of humor. Would highly recommend mattress firm Eugene.

They were able to work with me to get me the perfect mattress. Customer service was top-notch. Will gladly recommend friends and family there while continuing to do business there myself.

Matt at the Eugene store on Coburg Rd was SO helpful! When the mattress we purchased via Mattress Firm out of state did not arrive, he got us a better mattress, at the same price and had it delivered. Amazing service, my daughter would have had to sleep on the ground if he hadnt helped. Thank you!!

Ben and Caroline are friendly, knowledgeable and just so pleasant to work with. Buying a bed is difficult; you really won’t know until a month passes having ‘broken in’ the bed. Mattress Firm takes the worry out of that by allowing a swap out for a different one - albeit with several charges which can add up to several hundred dollars. But it’s worth it if your spending $1-3k for a bed.After a month we decided we wanted something a little softer. Caroline helped us find a bed that was the same price and a bit softer. Excellent!Their products are high quality, well priced with a good variety of styles, sizes and price ranges.Highly recommended.

Carolyn, the store manager personally walked me through multiple options that would fit for the comfort level for my fiancée and I. She asked details questions about the way we sleep, the positions we hold, and the amount of support we need. She went even further to give up a fair discount of the listed prices so it could fall within our budget! Tremendous customer service, exceptionally knowledgeable about the engineering of how mattresses are made, and helpful to get everything settled in a timely manner. Highly recommended!

I came as someone who only knew a couple of price points, but was very suprised at the assistance provided. I spoke with Carolyn, who was very helpful and went out of her way to take my interests into account. She gave maintanence tips that I plan to use for years to come, and helped me understand the basics of sleeping posture. All in all, a fantastic place to buy a first mattress.

My sales associate Carolyn Meno was very accommodating and helpful. I appreciated the customer service, friendly people, and wonderful atmosphere. Coved-19 compliant. I will do business there again.

We were very pleased with the service at this location. We came in to look for a couple mattresses within a few minutes of closing and the manager helped us find what we need for the right price.

Ben, located at the Eugene store, was able to work with me, and the budget I had. Super friendly, and helpful. Thank you.

Ben Llorente was extremely patient with my husband and I, listening to our needs and individual body pains that keep us awake at night (both prior military). We considered a Sleep Number at first, but let’s be honest... it’s just an expensive over-glorified air mattress.While we didn’t know exactly what direction to head in when shopping for a mattress, he gave us some spot-on options and one eventually checked all of the boxes. We were even so picky as to go home and think about it - well, basically dream about it- and went back 2 days later to make sure that’s what we wanted to do. Like I said.. the man is patient... and super friendly!Thank you so much for you time, Ben! You’re awesome (even though you’re a Giants fan, haha).

Very easy to order, get deals, and feel cared about- all through text! Great customer service 👏

Not quite through with my transaction. So far Ben has very helpful. Cant wait to get my new mattress.

Carolyn helped me to feel at ease making such a large purchase and long term commitment such as a mattress. She answered all of my questions with no hesitations, she is very knowledgeable and showed great care in the answers she provided. Im so great full with my purchase. After trying out many options, I found the mattress that is just right. Thank you for your patience Carolyn! Mattress Firm is very fortunate to have such a dedicated member of there staff.

It was a perfect experience.Im new to getting a matress, but the worker(ben) really helped me. He did this by making me feel comfortable and at ease even though I was nervous. This was done by being friendly, honest, and happy to help. He even made some good jokes!All my questions got answered clearly and all my requests were happily fulfilled.He even went of his way by calling a fellow store to see if they had the matress I wanted on hand. He did this of his own accord because I had drove from a different town, and would have a hard time picking it up at a later date. I came home with my matress that day feeling very satisfied.On top of doing all of this, I called later to get more information on memory foam mattresses. I hadnt planned on getting that kind at first and didnt know qhat kind of box spring was best. I felt very nervous to call from personal anxiety. When I did however, I was met with kindness, encouragement, and answers.I will come back to the store in the future because of this lovely employee. My mother was with me and she also said she is going there in the future because of him as well. It was a lovely experience, and we will be returning due to perfect service.

Great and helpful customer service! Thank you, Ben, for your help and expertise!

Super friendly, respectful of social distancing, very clean. Matched online offers with no hassle. I was stressed about needing to buy a mattress in the Covid world, but life happens. They made it easy, we were in and out in under an hour. Delivery set two days from now, fingers crossed every goes smooth with that too.

The store is very open and spacious and airy which makes it easy to see everything on display from the front door. Carolyn was awesome! I loved that she asked me price point and didnt bother showing me anything out of my price range which really made me feel heard. A very different atmosphere from the other mattress store I had been at 30 minutes prior. In addition to her wonderful personality Carolyn was not pushy and she gave me free shipping to match the pricing of the other store. Im really glad I decided to stop in.

My partner and I came in to try out a mattress we saw on a very good sale online. Sales associate was super nice and friendly, on top of being helpful. Was honest with our questions to make the right decision. Got a nice bed for over half off, on top of an easy and pain free shipping experience.

Just mattresses no frames. I didnt find one I liked but they were friendly and had some basic options.

Went in expecting to try a couple beds out and leave, but ended up finding the perfect fit for me! Ben was patient and kind and was very thorough in helping me find the perfect match for a side sleeper with back problems. Would highly recommend this specific store to anyone!

My husband and I went in to purchase a mattress. Ben was the service person that helped us. He was super friendly and professional. He made great recommendations. We feel very good about our purchase.

They were great Ben Lorente is amazing sale rep who listen to my needs and want and was able to get me the bed ive been dreaming about for along time.

We had a great experience at the Eugene Mattress Firm store. Ben was very knowledgeable and easy going. We never felt any pressure to purchase and were given plenty of space for my partner and I to talk privately when needed. It was very comfortable and an easy choice. Our new mattress is showing up tomorrow! Thanks Ben!!!

Carolyn was extremely knowledgeable and was very patient with helping us find the perfect Temper-Pedic mattress. She went above and beyond to explain the ins and outs of mattresses. We walked away with a wonderful experience! I would highly recommend!

Ben was super helpful! Very personable and patient. Only reason for 4 stars instead of 5 is we spent too much! Not Bens fault for sure! Highly recommend for GREAT customer service.

Ben helped me get an excellent mattress at a price point that worked really well for me that other places simply could not compete with. I highly recommend using Ben if you have any mattress needs, he was extremely kind and helped us around a few obstacles in the buying process which only made it easier for us!

Carolyn M. was wonderful to work with. I definitely recommend her and the Eugene store!

Carolyn helped us so much and was very friendly. We love our new mattresses. I was skeptical going into a mattress store during a pandemic, but felt the store was covid safe.

Purchased a new mattress and adjustable base. Carolyn was extremely helpful in finding the right mattress for me. Will definitely shop here again when the time comes for a new mattress!

We popped in to see what Mattress Firm had to offer. It was a great experience and the Associate- Michaela that helped was more than willing to answer any questions we had. The service was great and now we just wait for our mattress and frame. More of the review to come.

Ben greeted us & showed us exactly the right mattress, we only need it delivered😊😊😊

I read a lot of reviews about how good this store was and how helpful Ben is. I worked with Ben and came away very happy. Im still waiting on delivery of my mattress, but Ben was very helpful and low key. He helped guide me through the process of choosing a mattress in my price range and never made me feel pressured to buy from him or even to make a decision. Super patient. I highly recommend!

Had a great experience with the employee, she showed me multiple options and was very informative. I will definitely keep buying mattress from Mattress Firm because they have great prices and helpful staff.

Ben answered all my questions and was very knowledgeable about the adjustable beds.

Carolyn was amazing and very knowledgeable! She gave us a great deal and went through all of our options. I highly recommend the Eugene Matress Firm location.

Salesperson made the experience quick and easy finding the right bed for us at the right price!

The BEST place to get a mattress! The employee was an expert and helped us pick out the best mattress in our budget.

Amazing experience right from the start. Carolyn Meno had such a warm and friendly demeanor on the phone. She invited me in to try several mattresses as my back had been killing me from my old matress of 12 years. We tried several firm matresses and I landed on the Tulo. It was a bit more than I wanted to spend, but other matresses didnt cut it. Carolyn was thorough and detailed and fun. She helped me pick out exactly what I really needed without trying to upsell me. I highly recommend this store and Im looking forward to sleeping on my Firm Tulo tonight.

Very knowledgeable and friendly sales people. Very helpful.

So jealous that this bed isnt mine, my mom needed a new bed after my dad passed, the bed is so cozy and the delivery guys were so great and on time .

If you are looking for above and beyond customer service I highly recommend speaking to Carolyn at the Coburg RD Mattress Firm. She was extremely helpful right from the start when I called in a panic about an online order that I was having difficulty getting customer service support via the website. Not only did she help me get all my return issues resolved, she was kind enough to keep me in the loop the whole process of tracking, returning, and my refund status. I was so happy for the help that I decided to go to the store to look for a mattress. Carolyn was friendly, knowledgeable, helpful, and professional. No sales pressure, I felt she was genuinely concerned with getting me the right mattress, answering my million questions patient and kindly. I can’t say thank you enough for all the great customer service she gave me. Through this whole experience I found going to the actual store and working with someone in person to be way better than buying a mattress online. So again, go see Carolyn at the Coburg RD Matress Firm to get above and beyond customer service!

Ben was very knowledgeable and helped us make an informed decision on a new mattress and frame. The store was clean with social distancing protocols easy to notice and follow. We’ve been in desperate need of a new mattress and have been dreading shopping during the Covid-19 pandemic but we felt very comfortable shopping.

Our sales woman was so polite and respectful!! 10/10 recommended mattress firm.

This store has a great selection of mattresses and an extremely friendly staff. Carolyn Meno was extremely respectful of our budget and was very approachable. We really enjoyed working with her and were pleasantly surprised to find multiple mattresses that we liked within our budget. We felt like we made a knowledgeable purchase. We would highly recommend this store!

Nice people and they smile and they are cheap

Ben was very helpful. Perfect customer service. Great delivery options.

Ben and Carolyn are world class customer service

Great experience here at Mattress Firm. Ben was very easy to deal with. No pressure and helped me select the right mattress and base. I think I got better value here than any of the other places I looked at, and I looked at them all. I would shop here again and will recommend to anyone.

Good help

The salesperson Ben was very nice, professional and super helpful. We found exactly what we needed in about 10 minutes!

Ben was super friendly and informative! He made sure we were happy with the mattress we chose without rushing or pressuring us. Excellent customer service. Thanks, Ben!

Carolyn spent time during a busy day to help me and my girlfriend find the right mattress at the right price.

Excellent customer service.

Carolyn was really great! Saved us a bunch and walked us through everything we asked. I swear we tried every memory foam and hybrid bed along with all the power bases. She never once tried to upsell. Was a relaxing shopping experience!

Good service by Carolyn. Got what we needed with no hassle.

I was looking for an adjustable bed base & Ben was very helpful in explaining the differences of each one.

After suffering a not great bed in a box for too long we went to see Will at Mattress Firm on Coburg road. Will was very helpful and knowledgeable about the different options and new tech and guided my wife and I towards a mattress that magically fit both our (different) needs and wants. Will was patient, pleasant, and not pushy! Over a month in and the wife and I are very satisfied customers and highly recommend buying your next mattress here. You spend more time in your bed than your car and usually keep it longer; get a good one!

She was very attentive to our questions without being pushy in any way.

I bought a mattress and adjustable massage base frame at the Coburg store in Eugene a few weeks ago. Carolyn Meno did an awesome job helping me buy a bed not just selling it to me. She walked me through the process with no pressure at all. She took care of all the paperwork and explained everything to me. She is very knowledgeable, listens to your needs and matches you up with the right mattress thats within your budget. She gave me a great deal on my bed and delivery was excellent. Stan and Val installed my bed quickly with no problems and they were very professional and courteous. I was having back problems prior to buying the bed and over the last few weeks Ive noticed a huge difference. My pain levels are nearly gone so far. I highly recommend buying a mattress from Carolyn at the Coburg Mattress Firm in Eugene.