So i got my ear peirced 6 years ago here and i thought they wouldve changed their piercing methods after their reputation of infections. I relooked into them to get a second peircing, hoping they wouldve improved but i realized people were having issuse still. When i first got my piercing, one of my ears got horribly infected and the night after the procedure i woke up with the earlope swollen, looking like a air bubble on the lower ear lobe. A few days later the bubble popped in my sleep and i woke with blood dripping from my ear. As a 4th grader it created a fear of needles. My ear stayed deformed for years and a small scar simbolizing where the wound burst. 6 years later, my earlobe is starting to look normal and not like a butt. I dont recomend them especially that they use piering guns which are famous for problems, actually go to a proper piering place such as high priestess.

Got my daughters ears pierced today. Lady (wish I got her name) was super helpful with my grumpy toddler who hates anything near her ears. Had tried claires before here and my toddler wouldnt have it. 100% recommend

I would leave 0 stars but I cant.anyway they arent liscensed and they use guns, so unless you want your ears to have a really high risk of infection and damage, dont go there. my friend went there, left with infected ears. terrible terrible terrible.

Very nice lady. Helpful. Big selection. Busy but still didnt have to wait long. Got my second set of ear piercing. Piece of cake. Lots of paper work.

Excellent customer service. Very friendly and efficient. Got my ears pierced. Quick and easy.

I was at the valley river center pagoda and the manager JESSICA WAS SO AMAZING! she is absolutely a god send! I wanted to buy my mom a neckless that she has been wanting for years, well they sold it on black friday. Jessica went above and way way way beyond. She called all the stores, searched online, until she found it!!!! And she did find it! She was at it for over 2 weeks! Thank you JESSICA! YOURE SO SWEET! Im so thankful for you and how seriously you take your job! And how important customer service is to you! Thanks!😘😀😊

One time I got my ears pierced there and the needle got stuck halfway into my ear so she had to re pierce it and it got infected

Only one piercer was rude. The other 2 were super sweet

Just got my ears pierced again yesterday. Was a great experience and looks fantastic.

My friend got her ears pierced ear they did a great job very friendly people.

Got my daughters ears sun there, very quick.

Cool jewelry and people were very nice to help me find what i was looking for.

I had a poor experience even tho I love the jewelry. The sales associate Emily was rude. She skipped over our exchange ringing another person up and didnt know Gold expands. Her manager didnt educate her of the situation and seemed annoyed. It made me not want to come back.

What a horrible experience . we went in on Sunday to get my daughters ears pierced. We stood there for 15 minutes and finally a young lady came in . Looked like she had just got out of bed . After she put her things away she finally made her way over to us . She told us she couldnt pierce my daughters ears as she was not licensed and that the manager had an emergency and would be back on Tuesday. So we made an appointment for 5pm on Tuesday. After taking off work early to get there on time, we were informed by a very rude young man that his manager had an emergency and like the other girl he wasnt licensed to pierce. I was upset as this was my daughters actual birthday and something she had been looking forward to. When I asked why I wasnt called he replied that the manager had an emergency and was still very rude saying havent you ever had an emergency. I then asked why he hadnt called then since they had my name and number . To which he simply replied because I just didnt will never go back there! Young man should not be working anywhere that he has to deal with the public as he is extremely unprofessional and rude ! This was at 5pm on January 8th 2019 only left 1 star because you have to in order to leave a review . Because they dont even deserve any at all

My daughter (2 months)opened a piercingShe put on the wrong earringsIt was first gift for my daughterAnd She did not apologize to us.

Items Ive purchased have broken and been replaced, but its still not worth the money you pay...

I wouldnt know. I wasnt there.