Not what we were expecting... my husband bought a leather belt from here expecting something locally sourced He paid $50 for a black belt marked at $85. Thought we got a good deal. Upon closer inspection, the belt was made in China, and had a tag on it from Nordstrom Rack for $20... I guess it was locally sourced. From the mall 🙄
I have wanted a purse from them for a while. For Christmas a year ago my husband got me one, spent a lot of money on it. The side stitching started to to come apart about four inches. I called and they said they didnt do repairs anymore. I asked what I could do and they said I could bring it in and if it was in excellent condition they might exchange it. The guy was not really interested in customer service and since I used it everyday and it had been over 8 months, I didnt even bother. I assumed if you spent that much money on an item they would be more interested in the quality and custom service. But at this point I didnt have the patience nor the time. So a friend of mine does leather work, so I asked her to fix it, which she did. This is where I am not happy. She informed me that while fixing my purse in the bottom corner in a crease is a label Made in Mexico. I was like what the hell. They advertise like they make their products. They buy their stuff then slap their label on it, then jack up they price.I was so disappointed. So lesson learned, poor customer service and not honest. Shame shame
I’ve been familiar with Will Leather as part of our community for several years, and had always longed to own one of their items. This past Christmas, my husband purchased a Ranier Bag for me - I was shocked and so excited!About a month ago, I discovered that - SOMEHOW - a packet of BBQ had ended up inside the bag and EXPLODED! I was mortified and unsure how to proceed with cleaning the unlined leather interior. I did the best I could, then dropped by their shop for advice.I dearly wish I knew the name of the young woman who helped me, a distraught and embarrassed wreck! She helped me clean in, and even sent me home with appropriate cleaner in case the first go-over wasn’t enough. I so appreciated that not only did she provide a solution when I feared there may not be one, but she didn’t even appear perturbed by the strange request. She was kind, helpful, and a life saver!I will never stop referring friends and family to Will - lifelong customer for sure.
Lovely attendant, very helpful. I was sad what I,wanted was out of stock .
I have to say I’ve never been there. I saw the owner on the news. His mask was off his nose and by the time the interview was over his mask slid off his mouth. What’s wrong with people wearing their masks correctly??? Drives me crazy. I have no intention of going in his Establishment.
I love the quality and lifetime guarantee of their products. I also appreciate the range of styling. But the best feature of Will is their local philanthropy. I became a fan when they donated so many of their best backpacks and bags to kids going back to school via the Eugene Active 20-30. You can imagine how these kids in need were beaming carrying a Will backpack on their first day of school!
Friendly service. Hand crafted leather goods. Classic workmanship. Also some artsy and funky bags, wallets, belts and all kind of leather goodsGreat holiday gifts$$$
Justin was super helpful and patient, knowledgeable on the huge array of questions I had. 🤙🏻
Cant get enough of this place! From the smell of leather when you walk in to the amazing bags, wallets, belts, journals and so much more to the super friendly and welcoming staff! It never gets old walking into this place. I have been to the Portland store and the service is just as good, but I will always choose the Eugene box car! Perfect choice for a store!
Yeah if you want a belt (and literally just pick any of them on the shelves, even the cheap ones) that will last forever this is the place to go. I got two about a year ago and havent regretted paying a bit more than I usually do, they look great and hold up to anything.
Great leather products and friendly staff. Helped me pick out a great gift for my wife!
Absolutely LOVE this shop! Every single time I am in there, I am absolutely spoiled! They always remember me & remember items I wish to purchase. Incredible customer service - they always go above and beyond! Today, he cleaned my hat for me! Love this shop!
Literally in an old box car, this store has some very well made leather goods. Fair trade is the word here and the products come with a lifetime guarantee. I picked up a really nice camera strap and my wife a beautiful bag that will last a lifetime. Pro tip - if youre staying at the Inn at the 5th you get a discount as a guest of this cute boutique hotel. I also recommend lunch and or dinner at Marche, the food is spot on. Both are only steps away from Will Leather.
You have to go in just for the smell...and all the amazingly cool stuff they sell as well. Bonus is the train set hanging from the ceiling. Great store in a cool idea of a shop.
A bit snobby
They are expensive! And while I have yet to purchase anything from them... they are both a great place to stop in at and also worth their prices... because their merchandise is painstakingly artisan! Hand crafted with love! They are expensive... because they can be... and... they almost have to be! Their BoxCar location (sadly, I forgot to grab a pic) is also pretty cool/unique in its own right! Look for the big red BoxCar located at the Shops at 5th Avenue in beautiful Eugene, OR!
Great quality... just not what we needed!
Awsome selection of leather goods!
Beautiful products. The shop is filled with the wonderful aroma of leather. Kind staff. Will go back.
Neat place with great quality goods but very expensive.
Quality stylish leather goods. Sales staff is beyond kind/friendly.
Young lady, Jessie, was extremely pleasant and helpful! Great store!
High quality and super friendly staff
Quality goods and great customer service!
The staff is always friendly and helpful.
Classic quality leather goods
Great stuff!
Wonderful customer service!
Quality products