Anyone I have ever worked with at the Everett Xfinity store has been really nice. But I especially want to give a thumbs up to Michael Jones. Not only was he kind but he was also energetic, personable & very helpful in finding the best plan for me for my budget & needs & offered great suggestions on options I didnt even think about. He made the experience very pleasant.

The service Sean gave me was spectacular. 5 stars for service, 3 stars for the wait. This location is nice and clean. Very friendly staff and a great experience. Coming here again for my service needs.

Very friendly and helpful staff here. Was willing to stay 2 hours after the closed just to make sure we didn’t leave without having a phone that worked. Very much appreciated it.

It was great, I came it for a hardware exchange upgrade. Then ended up with an upgraded plan as well. It was great.

The staff at this location were very professional and friendly. I made a appointment to return my equipment and pick up new, different equipment and I was in and out in 10 mins. Everything was easy to install. Also earlier when I had called Xfinity (general customer service line) the customer service on the phone was also very helpful and I never waited on hold to speak to someone. Xfinity has really stepped their game up in the last year or two.

My husband and I had Ian helping us and we got in so quick and had all of our questions answered and our material updated. Prices were great and I feel like Ian was so professional and easy going. Definitely worth reviewing for the customer service alone. Thanks Ian!

Husband lost his phone so we went in 15 mins before closing thinking it would be a simple sim card switch to another phone we already had. Instead over 2 hours later we walked out. Now they could have sent us home and told us to come back tomorrow, instead they stayed until everything was in order.

Dont come here if you need help with anything. The staff is so rude and really dislike questions. Ive never felt hated before and especially not by a stranger. So unpleasant.

Went in to cancel my service within my first 30 days and the lady still charged my card that they make you put on file. The policy they told me when I first signed up and all over their website is if you cancel within the first 30 days you cancel it will be no charge and no penalties. I get it was a simple mistake to charge my card and they started the refund process but that money still came out of my account when it shouldn’t have. The staff might need some better training if they just go around charging everyone cards, especially without the clients permission. After my experience with the lady today I will not be going to xfinity again nor will I recommend.

Friendly services and helpful employees. Was a easy in and out in a timely manner which is great when you have a toddler that is impatient

I believe the man was named Micheal, but he was very helpful and knew exactly what I needed. He explained everything super well, and best of all, DISCOUNTS! Wonderful store !!

When I went to Xfinity the Specialist Teresa helped my girlfriend and I get set up for high speed internet. She was super professional and helped us get the best deal for what we needed for our ne 1 bedroom apartment. She was super nice and helpful. Very knowledgeable as well. Thank you all for helping me!! The set up was so easy. Its all through the Xfinity app and the app guides you and sets up the WiFi for you! Super fast set and and super convenient. I was so happy to finally have amazing WI-FI in my apartment.

KEITH IS THE ASSOCIATE YOU NEED! Really happy how helpful he was. Not pushy, smart, knowledgeable and patient. Keep up the good work my guy!

The employees here are taking Coronavirus precautions very seriously. We got a service ticket and waited in my truck. It took about ten minutes to be called and then maybe another ten to return equipment, fix a problem with my account, and pick up a free streaming device. It was the easiest Comcast experience Ive ever had!

Very efficient and professional staff. This was pushing the Easy Button! Thank you.

Got in, was helped really fast, and got out of there just as fast

Great staff! Very helpful and friendly!! Took care of my issue very quickly!

Really quick check in and was seen and out the door in 10minutes.

Great store, convenient location, a lot of parking, great customer service, professional and friendly staff, specialty the employee named Mohammed, he was extremely helpful and respectful, very recommended, a lot of services to choose from and great deals.

Great Service with a smile, quick, efficient and very helpful. Excellent store and the best staff.

Ian was so helpful explaining how to set up my account and connect my service. Thank you Ian for the great customer service

Great in store customer service. I was in and out in about 10 minutes with a better service package.

Stopped in to drop off two inactive TV boxes that I was being charged rental fees for. Im rating 4/5 stars for the fact that the process was fast and painless. I was back in my car with the task completed in about 10 minutes.

Kinda poopy how they fill up so fast. Im left to go to the Lynnwood location because people keep hogging up all the dates Im available. Theyre like 3 months out booked, ridiculous.

I actually found out how to go in and pay my bill at a computer and it was easy enough that I can do it ..

Just came in and got internet would have switched my iPhone 11 from T-Mobile to xfinity if the woman at the front would have been more friendly tried to engage in a conversation about switching and she told me to read the board. Don’t judge a book by it’s cover just because I come in with paint on my shirt and some old Nike shoes doesn’t mean I don’t have money.

Been only here once but the team was effecient and had good procedure to check you in and interact with you

They were super helpful and we got my moms bill lowered at the end too.

Just wanted to give a shoot out for Theresa Speer & Imma for their professional & knowledgeable support today. They did a great job of helping us with understanding the new mobile services offered. Easily walked us thru their plans -vs- our existing carriers plans, the potential savings, and new coverage. Highly recommend these folks, as well as xfinitys mobile services.

Ive come back to Xfinity after taking a break from them and their price gouging after a few years. I must admit they are trying too do better. Ill have to check my bill but so far so good. I was pleasantly surprised by the customer service at the Xfinity store on Evergreen. They check you in outside due to Covid guidelines and the wait was minimum. The representative was very pleasant. Overall Ive been pleased. But as I stated let me check my bill first.

By far one of the better stores. I was able to pick up a wireless cable box for under 10.00 dollars. This allowed me to hook up my brothers smart tv with out having to be wired to a Jack in the bedroom. I only gave them four stars because I had to wait 20 minutes in my car before I was allowed into the store do to covid restrictions.

My service there was a breeze! I checked in and was helped within 5 minutes, another 5 minutes later I was out the door with my new unit, ready to go!

Very disappointed with the customer service at the Everett location. I would be happy to expand but Im sure space is limited. In short, 5 or 6 employees in the store with one customer inside. Made eye contact with several employees and none made an effort to acknowledge customers standing outside. Waiting for customer service or a supervisor to call me back.

They have a great understanding of their products. Friendly staff.

They were practicing social distancing, which I appreciated. And they were quick. I had to switch out a modem that had failed. I mentioned I was wondering if my ethernet cord might be too old for the new modem. They gave me all new ethernet, coax cable and power cable along with the new modem. I was quite pleased this all happened and so quickly too.

The Everett location is by far the best Xfinity store. They are professional and knowledgeable. Best customer service I have experienced in a long time.

Their covid precautions kind of suck and make things take longer, but theyre pretty helpful and nice.

We worked with Michael, and he was fantastic! Our old phones have him quite a bit of trouble, and my phone with all of its apps were difficult to port over.Michael never gave up or in, making him the Winner!

The food was very good. The prices are a little high but the food is good.

I would like to tell anyone who will listen:LEAVE Verizon. This is how you do business .

I needed some coaxial cable and its free at the door. Great service and super fast.

Website would not let us make an appointment. Called and changed our service while arranging to pick up our new equipment and drop off our old at the store. Waited for 40 minutes for a 5 minute employee session that literally confirmed what we had done on the phone and grabbed our equipment.

Be prepared for serious CoVid protection well above and beyond reasonable expectations. Gentleman at the reception area was a bit rude and condescending. Seems many of us are just fed up with the insane restrictions and becoming rude to those of us needing their services. I got what I needed but dont relish the thought of going back.

The customer service seems to not be that well educated..long lines are typical...can get warm and stuffy

I got what I needed and was in and out quick.

Bruno was awesome to work with! Not only did he take care my situation quickly, he also SAVED me about $20 a month on my bill without reducing my service. Now THATS great service! Thank you Bruno!!

Comcast/Xfinity is a joke of a corporation. They have terrible customer service. If you want to cancel service, you wait on hold. When you finally get someone.. sorry, wrong department. Let me place you on hold. Second person picks up.. oh, Im sorry. I can only suspend service. Wrong department. Ill have to transfer you. Meanwhile, your 13 min estimated hold time has no grown to exponentially. Its a joke. It should be illegal. Save your time and your money. Go somewhere else.

Terrible. Canceling Internet service is like pulling teeth and enduring torture. Comcast representatives are slimeballs, rude with attitude problems.

I know thus one way Xfinity makes money - but charging $50 to install a $20 sensor is just ridiculous.

Theyre awesome 😎 they help you ❤️

After the intial 15 minutes wait, went very quickly 10 minutes tops. Very friendly helpful people.

Customer service was average they told me you was a 10 minute wait to enter the store which ended up being about 40 minutes. I went in the store to buy one thing only and of course they wouldnt talk about that and kept pushing me to buy an upgrade or a different service and wouldnt drop it and after I told him no multiple times they finally caved in and let me buy what I came for but besides that it was good

The guy that helped me was absolutely the best. I got more than I expected at a great price.

Great customer service !! Fast efficient and supper friendly. Went in because one of our boxes wasnt working right left out with a lower bill and more services WTG !!!

Normally we have good experiences in this store, but today was frustrating. We went in to upgrade our devices which we are currently eligible for and were told that because theyre currently sold out of the phone we want, we cant upgrade. While I understand that this is the Xfinity policy, the rep wasnt even willing to take our info and call us when a new shipment comes in. His best half-hearted attempt to help was to give us his business card and suggest that we call in periodically to see if the phones we want are available. It felt dismissive and like the minimum amount of effort. Hopefully we have better interactions again in the future.

I found the location handy for returning my equipment & getting a receipt in return. That way they cant claim that it was never returned.

Good, fast service. I was impressed. Got in, got out, didnt get Covid. Lol

In and out very efficientl.

Very busy but distanced with limited entry in turn.Orderly, straight to business and out very satisfied.

In and out quick even tho they said it would be a 30 minute wait! ...and brought my bill down $5 !

They have a good organize system to get people in and out. They have got good covid protections.

The store itself seemed fine, the service was pretty quick. However the knock is on xfinity as a service. I would much prefer a different provid3r but theres almost no other options in my area.

Worst phone # / computerized services to try contacting a human ever ! (Goes for ALL Comcast numbers)

Got my phones handled and bill lowered. I know people love to hate comcast but just get what your comfortable with

Fast and easy fix for me. Plus had BILL reduced $100.00 month with no loss of any programs I watched.

Actually got good service

I dont like this place. Usually plenty of agents there, but always seems to take forever. I recommend doing as much of your online or by phone.

Jeff was super helpful, and was quick to fix my issue.

I spent 25 minutes and never reached a human. My remote wont work and its not the batteries. I had flown so I had to quarantine for 14 days. Their stupid messages kept telling me to visit their store. It was dumb. Seems like they could have mailed me a remote.

Solved my issue with phone.

Fast no fuss exchange of a faulty modem.

Great customer service,helpful and quick

Very good

Fast service, good covid policies.

Could not ask for a better Representative. Keith went above and beyond, lustened to me and my needs and made sure he matches it and voila. He did. Way to go!!!

Im still aggravated with this store and company.Was given the wrong modem, the wrong customer information, AND the guy at the door was not very polite and had no clue what he was doing.

Excellent, in and out in minutes. Ellie was particularly helpful!

Professional and courteous even during Covid19. Always a pleasant experience. Thank you

The only employees there are a rude. Sound so stress and annoyed with their job. If you don’t like your job then go work elsewhere.

They have a very well planned out curbside service. This makes everything so convenient and simple for the customers!

The rooms are fantastic and service is too. Especially liked the bartender at the restaurant. Food was superb!!!!!

Im so tired of this company! They messed up my account, admitted it and told theres nothing they can do until 3-5 business days! Now Jason the assistant manager was nice, but it does not excuse the overall incompetence of this company! I wish I could switch service providers!!

Fast n friendly.

I went to the cable store to get a voice remote control the xr11 ask for it by name and told him I didnt want an xr15 she came out and handed me an xr15 and just walked away didnt ask me if it was the right remote or anything so I just left because I didnt want to deal with it

Not enough social distancing. I didnt feel comfortable as people milked around

Xfinity love you, but....lets get real. No one should ever have to wait over an hour to speak with a rep. This has been a problem for quite a while now. Funny once your a customer you wait forever. But brand new customers get superior front of the line service and deals. Im writing today about the wait and why you have enough space in the Everett, WA Evergreen Way location to put more Reps in and get rid of unused space. Customers dont want to wait, we want service.America is growing daily, you need to grow with it and lower your prices to loyal customers.Build more rep desks and get the customers moving. I visited the Everett store 3 times, due to wait times I left. We have enough to deal with....not much time in our lives to sit inside a Xfinity location for hours to speak to 1 of 6 reps.When you could have 2 times that amount of reps in there moving people in and out. We know why were visiting. But your hoping will buy something your selling. Just condense that area.More Reps please!

Service was fast and friendly.

Great service with matched customer service got our cable and internet hooked up

Very sensitive to meet my needs in a kind professional way.

Convenient location, good hours of operation, very clean and friendly environment. The prices are heavy, the service is good,and comcast does have the faster internet for my area.I would of rated higher but Im stuck with a $220 bill a month 😂 but HEY I got ⚡ speeds!Yes you will pay extra for playboy 😉

The employees here very nice and knowledgeable, but I had a lot of problems with the equipment!

The staff was rude. When I came in, they asked for my name and put me on the waiting list. I waited for about 30 minutes and noticed that they were calling in customers who came in after me without an appointment. When I realized what was happening, I walked to the greeting person and asked her why I was still waiting. A manager was standing there next to her and told me to follow him to his office. His attitude was like I was a bother to him rather than a customer. I was always professional and polite with them. There were no reasons for them to treat me this poorly.

Fantastic help and adviceVery happy

I exchanged my equipment and the customer service was excellent.

The Manager, Mogammad is absolutely phenomenal and Jeff who also helped was great as well. I literally have NEVER had such an amazing customer service experience. Thanks guys for all your help!

Large and spacious store. Made appointment and seen promptly by staff. Went in to cancel service and cut the cord again after they increased my monthly charge by $30 because I wouldnt do a 2 yr contract.

Both the customer service rep and the manager made sure they found the issue and corrected it

5/25/18 Revised: While the store was packed the last two times here (an hour wait one time), today it was a five minute wait and the person helping me was very helpful.-----------------------While I got in and out in a relatively quick manner, I found the staff to be robotic and just there to do a job. I dont get away with that in my job so its worth mentioning... Hello sir how are you? How may I help you today? Thank you for coming in sir, hope to see you again. Have a pleasant day!It aint that hard, folks ;)

I went to this store looking for a better customer attention that you would get on the phone. My contract was about to expire and I wanted to renegotiate it. Had to wait about an hour and a half for a customer service representative. Coincidentally I sat very close to the store managers office in which he was helping customers and couldnt avoid to overhear their interaction. He was nice, polite and very easy going with them. When my turn came I coincidentally got the manager and surprisingly his mood changed immediately after he noticed Im Latina. I had previously been at this store and no one ever asked to see my ID to check my account (only my phone number which he asked for too.) I explained what I was looking for and he offered a new deal that included home phone service I declined the offer because Im honestly not interested in getting home phone service. He immediately got even more rude towards me. He then started to talk to me like I was being stupid for not taking the deal. I mentioned a promotion I saw online but I wanted to get a very good deal (with a perk) for being a loyal customer for three years already but he got an even bigger attitude! I was pissed with the situation and his rudeness, so I asked him about his supervisor and after giving me a speech about how he is the manager and he wanted to take care of me, he proceeded to give me a the deal I saw online with free HBO for 90 days, but acting very arrogant like he was doing me a favor of charity. He forgot that he has a job because of us paying customers! I felt discriminated against and humiliated. Horrible horrible customer service. Cant wait to leave Xfinity!!

It was the fastest, simplest process for returning wireless box. Safety precautions followed.