I had an unpleasant experience at this store. Buying Diamonds is supposed to be a good experience! Fun! Excitement! Special! Right? NOT.... here anyway. This gal had an attitude. She couldnt care less. She forgot to charge me for the sizing ( yes, they charge extra for everything). She called me a week before the ring was to be ready for pick up and told me I needed to pay more money and the ring would be delayed. I told her I would give her the extra money if the ring was still delivered on original day. She promised that it would. Well...it wasnt. They tell you what you want to hear, just to take your money. Thats my take away from this store... In the end, they made good by refunding me the extra charge for the sizing, but still...every time I look at my new beautiful ring.... I get a bad taste in my mouth....