Placed a mobile order for 3 drinks. One of them was a simple coffee with 3 sugar in the raw with milk, couple miles down the highway, took a sip and it was straight black. I know they are busy but really, can read simple directions?
Always friendly and helpful employees and baristas! The very few times i had a complaint about a drink they are always nice and love to remake or add whatever u need! Really appreciate that! Im here every single day and 9/10 times my drink is always perfect!Really nice sweet manager too!
Good atmosphere and fast service👍 only one review, employees could show smiles and a little more friendlier🤗
The staff members at this location are genuinely friendly and attentive. As for the environment...., spacious, clean and relaxing (both indoors and outdoors) Take a break you earned it and enjoy the moment while youre there.
Your standard, clean, friendly Starbucks experience!The employees managed the 8~12 customer crowd well. The barista that made my drink wasnt afraid to ask me to reconfirm my order, so its made right the first time.The Starbucks is kept in a clean condition and all employees that I saw were wearing their masks correctly.
Great associates. Love the Chai Latte.
Great staff! Very friendly and helpful
Horrible service. the workers are rude. they gave me the wrong order and when i went to go ask for the caramel i ordered and paid for, the guy gave me an attitude. do not recommend it here.management needs to hire new workers
I dont ever leave reviews but I had to today because the attitude I was treated with was extremely unnecessary. I made a mobile order for a macchiato and a few cake pops and I had my coworker pick them up. They of course, didnt give her the cake pops when she went, so I called them and the guy on the phone was super kind and said that I could pick them up after work - here is where it gets good. After work I went and told them the situation and was met with attitude and eye rolling from one of the employees. That wasnt necessary, its not my fault you guys cant do your job correctly. The problem with the employees here is that they lack attention to detail and customer service. Every single time I go in for a mobile order pickup you literally have to call them over because if not theyll ignore you forever. I USED TO WORK IN A CAFE, so I know what Im talking about. You need to acknowledge every single person who walks into your establishment. The point is, there was no need for the childish eyerolling and attitude. I always talk to service employees with kindness (as I hated being treated unfairly when it was me), and I was simply picking up what was rightfully mine.
If youre looking for a coffee house, this is the place to go! The staff is cheerful and polite. The meal was delicious, and the coffee was incredible. Its a fantastic deal in a fantastic location!
I have been going to this location less than 6 months, and every time I go or order from the App they some how mess up my order, by forgetting to make it or give something completely different. I don’t understand because I don’t give them attitude by their mistake, I just ask to be corrected and in the end, I end up apologizing.What is the issue here? Over worked? They don’t like what they do? Because I remember about 10 years ago it was fancy going to Startbucks but now, it’s dirty, always over crowded... I don’t know, I’m starting to look at Starbucks sideways.
Neat and very pleasant to be in. Quick service too. The coffee is very nice.
They were quick and nice!
Always busy and annoying that they still make you wait to be handed mobile orders when most of the time no one is paying attention.
Needs more parking and hely
Greatest service ever! Awesome, friendly staff - even told me a joke about cheetahs!! Been here twice and they do not carry all the supplies to fill the menu. Tried the same 2 drinks on different weeks to no avail.
Been to this location all the time on a regular monthly basis for refreshers friendly customer service, friendly staff good atmosphere
Quick service ... helpful staff ...
The employees are really nice but I’ve been here 3 times in the past 2 weeks and all my drinks have been pretty awful. Which could just be a Starbucks thing I’m not sure yet.
Worst drinks, Mango dragon refresher pink refresher and absolutely worst was pineapple matcha drink. What a waste...
Best place to get a coffee cold or hot.
I like that its close to my house. The staff is awesome. The food and dessert selections rock! Its cozy to meet with friends and family. Definitely warm and inviting. They have chairs by the window past the front, you can bring your laptop or bring a book to read to sit enjoy the music and enjoy the atmosphere and the yummy smells from the hot and cold drinks being made. They also have Wifi. A win win in my opinion.A little more to ad to this review. I came by today and had a 5 star experience. Raul is one of the nice people that work behind the glass barista at this Starbucks, he is literally a machine. He works efficiently and is an amazing multitasker. Starbucks is lucky to have him. He answers questions in a friendly manner as he is laser focused on the orders he needs to process. He is manager material.My order came out perfect. Thank you! I was the girl in the sunflower shirt. 5 stars all the way. I like how professional it is here and Covid safe.
Used to come here for a coffee. Just left and I am not coming back. They have an employee wearing a very narrow mask that does not cover nose and mouth and non of the other employees seem to care or worry. Unfortunately she was the one handing me my coffee. Bad bad experience!
So I order a caffe mocha with a chocolate chip cookie warm. I get my drink and sit and wait for A COOKIE TO WARM UP! Waiting half an hour while other customers are having issues as well. HORRIBLE CUSTOMER SERVICE, DO NOT COME HEREEdit: my drink wasnt even a caffe mocha, some watered down coffee. Ridiculous
Slowest service ever. Every time I mobile order ahead I come in and get ignored for a few minutes before they finally ask me what I am waiting for and then it’s still not ready! EVERY TIME. Drinks are always fine but never worth a 10-15 minute wait.
Great service and variety
I have been going to this starbs for YEARS rarely do i have to deal with attitude from the staff. I mobile ordered my drink and not only did i have to ask the barista for my drink that was ready multiple times but i had to wait 20 minutes for a mobile order. The barista continuously ignored me like handing out and making the drinks is not part of their job. That’s ridiculous and i’ve never experienced this in the past. I expect better from the staff.
Always good. Not complaints.
Is nice place to buy some coffee
Clean modern location. In a weird spot but it was consistent with the quality expected from a bux!
Always a positive coffee and snack buying experience here!!
Even during corona, they have provided my needed coffee and snack. Friendly
Wow they never charged for pupachinnos a small drink for my dogs now they charge $75 each its only whipcream wow talk about greedy never going there again
Great staff thier, they are great and very welcoming. Love my Starbucks Clover Coffee First thing in the morning to start my work day. Would like to clear the foggy thoughts on Bucks Coffee, ppl always say its way more expensive than Dunkin so why should they spend the $$$? Starbucks has a very equivalent prices on same size coffees and yes its a real cup of Coffee ☕ not watered down & weak like Dunkin, Clover Coffee is ground & made right in front of you.... Try a Clover Coffee PPL.....
Half of the people I was with got the wrong drink tonight. The frap I got had caramel all over the outside of the cup. We werent happy campers tonight, we just wanted our coffee quick and to leave without issues.
The staff here is exceptionally and noticeably kind, patient, and polite. It seems as though every one of them loves their job. Its a nice thing to see, especially when there are other locations where the staff are just plain rude. Oh, and my Bacon & Gouda was made with love, and even tasted better than the location I usually go to. Well done, Starbucks in Fair Lawn.
The service was fine, however a patron that was outside at a table had there dog on the table top.I know pretty disgusting!
Workers in there omg attitude towards topif was my first time and what an impression. Never again
The drinks are good, the food is alright, good for what it is. Its a Starbucks, so its obviously pretty expensive, though. Came here for a college interview, its a little loud for that I think but it was a nice enough spot.
Online order can not be processed without hassle here. You have got to remind them again and again! They make your coffee but need to remind about cookie too. There must be a screen that you are seeing online orders, but lets say you missed it which is not a big deal. When I ask you to bring it down, would be nicer to respond at least. One of the barista not even looking to my face telling you to ask your order from someone else on the back. Pardon me! Is it my job to organize who brings cookie who is making the coffee? I am okay with people might be missing things but when customer asking you to do your JOB, you should be kind! My cookie and cappuccino was great. One star for rudeness!
Inconsistent, some days fine, other days a mess. Drink orders sometimes wrong and no organization to lining up to wait for your order or going to pick up your mobile order in the current pandemic.
I love every thing
This Starbucks is always very busy; likely because of location, but they are also consistently poised for heavy traffic. My girlfriend and I usually choose this store over a less crowded store that is similar distance from us because of their efficiency and attentiveness.Staff is friendly and knows their business.I only took away a star because they could put more time into cleaning tables between guests. Its not very bad and as stated above, its a busy store which can be hard to keep up with, but thats my only suggestion.
Great place friendly staff and clean.
Great ! I had a yummy cookies mocha ice drink that was Devine. The guy that made it for me 7/11/2020 @ 7 ish a.m. was kind & great with customers. He was wearing blk/ lime. He thanked me too. Starbucks, hes a keeper.
I live for the iced caramel macchiato. Its really good
There are indoor tables and chairs with seating for about 20, but they also have some tables right outside which makes it a nice place to meet and socialize. There are also good restaurants around so you could get some coffee and dinner and eat at one of the outdoor tables.
Some one from the staff was not nice at all with my wife, bad customer service
The barista Grace is the best. So nice and friendly.
I always order the mango dragom fruit drink and it always comes out good
Starbucks has now become comfort food to me. Just passed an exam I studied months for. Celebratory coffee was on order. This time Nitro Cold Brew with sweet cream.
Excellent food and service.
This location has really changed. The look and feel, atmosphere and the drinks are so inconsistent. More often than not my beverages are not made correctly and consistently. I would expect more from Starbucks especially at this location
Just fantastic. They make my macchiato just right. Service with a smile as well.
Seating outside is really refreshment with wide view
My visit was very nice! They got my order very quickly and smoothly. Service was amazing and atmosphere was great. I love this place.
I stop here every morning the service here is great
For a Starbucks it gets:Parking: 4/5. At busy times the lots can fill upStore: 5/5. Always impeccably cleanStaff: 5/5. Always friendlyWait: 5/5. I have never waited an undue amount of time here, even during high traffic timesFood preparation: 5/5. I have never once had a problem with my drink preparation
Ever since they reopened In May, they get ALL the orders wrong. What is the point of ordering ahead on the app. if when you get there you have to wait another 10 minutes because the orders are wrong and they have to redo them. I hope this location goes back to using experienced baristas.
Nice place, almost always packed in the evenings. The stuff is nice and helpful.
Man I am so upset right now! so I just order the new pumpkin cream cold brew coffee. Which by the way is delicious! the person that made my drink literally just pumped the pumpkin syrup and some cream and ice and just gave it to me, this is unacceptable especially when you pay so much for this type of drinks. This review is based on the drink that I got today. my star rating on this Starbuck is 3.5
Love this place. Unlike most Starbucks shops that I have gone to, this one is extremely clean. Green staffs
The 3 people on duty are keeping their cool even though the one customer is giving them all hell over a no foam, no room ordeal [there apparently was room] Nonetheless, they composed themselves professionally and met the guests needs as rude as he was to them. Ill definitely be coming back.
First time here. Barista was a bit sarcastic when I was to suppose to know he was only working mobile orders and the name he called similar to mine. No need for the sarcasm. Seems like they are a bit unorganized there and could be more pleasant
I LOVE Starbucks plain and simple!!! I mean either you love drinking there or you dont.
Nice local Starbucks. Always pretty busy with locals. Good service. Parking is an issue during a rush time at lunch.
Very clean. Staff are friendly. Order was on time.
I been here over 5 times and continuing coming here. Populated Starbucks. Has plenty of charging options for your phone and laptop if needed to work while sipping on your coffee. Can get overcrowded fast but the line moves quickly. Getting a seat might be difficult during peak hours. Recommended overall 😊
Always crowded. Service are nice. Bathroom is clean.I love their coffee but not the latte with almond milk.
This place has gone waaaay down hill. The environment isn’t welcoming anymore, the drinks are rarely made properly and the staff just doesn’t seem to care. I actually get more surprised when my drink is made right and tastes good because it usually doesn’t happen. Very disappointed
This store has regular coffee made to perfection. Team was upbeat, friendly, professional. Comfortable indoor/outdoor seating makes for an original feel of the Starbucks experience.
The Fair Lawn Starbucks is a hot mess. Drinks are alright, but they always get my fiances name wrong. His name is Jim... how do you mess that up - consistently? The wait is where they lose serious points. I get it, youre a busy location, but dont have full on conversations with your coworkers instead of making drinks. I watched 3 people, waving the customers cups in their hands, while having an extremely animated, not work appropriate conversation.Youre going to waste an extra 15 minutes of your life at this Starbucks... instead, use that time to drive to the Glen Rock location.
Nice Starbucks. Food and coffee are good. Tends to be busy. Parking out front is usually full, but there is always parking behind.
Always happy with this place
Better experience this time. Coffee is still best around and worth the price. EL is tops!!$
We went at 3pm and waited over 15 minutes for our drinks. Ive never had such a bad experience at a Starbucks.
Consistently good coffee made the way it should be. Many Starbucks have too many issues with execution. This is one of the best.
I order light ice for my drink they put EXTRA ice my sister asked for EXTRA and they gave her light ice the worst experience of my LIFE
Nice, clean Starbucks. Friendly staff. My drink was made wrong so they remade my new one right away, no questions asked.
I recommend using the app and ordering ahead of time, especially if you are used to sbux city speedy service.
The place needs more tables and chairs. The staff were efficient but nowhere to sit
I buy coffee in NJ at 6-6:30 AM several times a week.When I walk in here they are always in the stock up, clean up phase of their day. Things are confusion at best, so sometimes the oatmeal is not hot, or the staff has not fully arrived and one poor person is trying to do it all for us sick people who need cafine so early in the AM.I take a shot, and grin and bear it...Its years now and what you should expect here...At least they are open...Its NJ...
Just stopped by to grab a cup of coffee and get back on road... the staff was great and atmosphere was pleasant.
Not my usual starbucks but I highly enjoyed my stop. The staff was friendly and helpful.
Very friendly staff. I keep coming back everyday.
Very clean, knowledgeable and friendly staff they took their time to explain different drink options.
Love the place and the baristas are helpful and friendly!!
Calm and peaceful. Has fast internet.
Love the coffee