Sales consultants were very helpful, i did feel like they were my friends. They respected my time, they also took time to answer all my questions. It was a smooth purchase.

Warranty work was done on time and within the available time based on the dealerships workload. The service team was very straight forward with diagnosis of the issue I brought up and with recommended fix. The vehicle was done in a timely manner and delivered on time, as communicated. It was a pleasure bringing my car to them even though i was coming from an hour away. Would highly recommend!!!!

I love that dealership I felt so welcome like a family, I’ve met with four of them Rita Curtis such a sweetheart positive energy she gives me different options and finances, very good workers . Jay was very patient explaining to me step by step how to operate the car . I was so comfortable speaking to them . Love that location . God bless them all. I love my new Mitsubishi Outlander 2022 so luxurious I’m like a million box now 😂😂

Mitsubishi in Fairfield are great people that treat you like family when purchasing a vehicle which I appreciate very much. Thank you Jay and Rita

Earnie was a great help to me. I would buy again from there as long as he was my sale person...No pressure at all. It was a stress free purchase.

My experience at Fairfield Mitsubishi was overall pretty good there was a little bit of difficulty on delivering my vehicle . Due to the fact that I wanted a blue car and there was none in the 300 mile radius of Fairfield.But Rita and her team really try hard to make me happy find me a blue one and overall I would have to say it was worth the wait.. big thanks to Rita and her team at Fairfield Mitsubishi for going above and beyond to make sure I got exactly what I needed..

Great place. I live about 1 hour away. My original dealer closed.Fairfield is flexible with the appointments. They explain everything. Fair pricing, especially dealer.Thanks,Bobby

Rita is fantastic!! She really listens and takes the time to work with you. This is my 3rd Outlander and I dont plan to ever change.

I didn’t have an appointment but was experiencing issues with my headlights not working, which is a problem since I couldn’t drive at night. They allowed me to drop my car and squeezed my car in between their appointments and had it fixed within 24 hours.

Kind and friendly service all the time!

Rita Curtis was a very knowledgeable and caring salesperson who was willing to work with me in my specific situation. I would definitely purchase another vehicle from her as she made the process quick and easy

I went in for an oil change, which was a bit overdue. The staff is very professional and helpful. They checked out my vehicle thoroughly and there were a couple lights out on vehicle, which I had no idea that they were. To top off the pleasant experience, the wait wasnt long and I received a free car wash with coupon given to me. The car wash was just up the road from dealer. 👍

Great experience. Rita was awesome

Ernie and Rita were so helpful and we wish other dealerships had people like them working there. They felt like family by the time we were done with our purchase. They truly cared and werent just the typical dealership trying to sell off anything.Were very grateful for genuine people like them. We hope to buy our next vehicle with them!

Although there were some snags on my side....Sales consultant worked effectively with patience and great deal of knowledgeable experience. The consultant handled well with excellent customer service.

Really wonderful people working there and very caring. They dont push you to do anything and try to help find an easy solution for your needs. Rita is a wonderful financial advisor and explained the many options available for financing. Very patient and is understanding. She makes difficult things happen and for someone who is pulled in so many directions at the same time, she knows exactly what is going on. Thanks Rita for the great service and the time you gave me. Highly recommend everyone to visit Rita if you drop in Fairfield Scapp Mitsubishi. Fantastic service.

Rita & Jay were extremely friendly and helpful! There was no pressure and Rita provided all of the information I needed to help make my decision. She answered any questions I had during the process and did everything she could to get the exact car I wanted. Definitely recommend if you’re looking to purchase! Wonderful people!

Thanks to Rita Curtis for completing very smooth process of Purchasing my New car.

I wouldnt recommend this place at all good salesman bad service take it frome me that i bought a car and in 5 months transmission was bad Worsted experience ever!!!!! Now is been 2 months with out a car and front desk there rude an they dont want to help i ask them if they can help me the answer is i have more then 100 customers. I have a kid that is only 2 years old that i need to take him to his doctor appointment an they didnt even gave me a rental i think there just doing this to us because we are young so i really dont recommend this place. I wish there were a layered that could help me with this car fraud.

Kyle the service person is always very helpful, please give him a commendation of a job well done always, coz he always goes above and beyond on all the things that he do! Thank you for the very great service that you provide !!!

Courteous and professional staff.

The customer service, is friendly and excellent!

Great service, terrific people

Rita is amazing!! She quickly and efficiently got me in my new Mitsubishi.

Quickly handled my recall repair and they even had a local shuttle van that took me to the local gym and then back to service station so I didn’t have to wait there for my car to be done. Pleasantly surprised with that service and very pleased overall.

Not satisfied with the response to my complaint pertaining to the auto headlights. The sensor for the auto headlights is too sensitive and turns on my headlights while it is still quite bright and light out. This causes the interior lights to dim making it difficult to see the instrument panel.The service advisor said there was no service alert in the system so the sensor is working correctly. I disagree, while it is not failing it is way too sensitive and should be replaced!

They were all helpful and knowledgeable.I had many questions and patiently answered each one.

Jay and Rita were absolutely amazing. They made our car shopping experience wonderful. I was dreading going to a used car dealerships but I needed a car so I found Scap on a car shopping app and headed over to the dealership. Jay had a no pressure approach and Rita crunched the numbers and we ended up with a great vehicle. We had a blast and are letting our friends know where to go when they need a vehicle.

The worst experience in my life

FREE CAR STARTER WOULD HELP

Rita was helpful and patient! She worked very hard to get me an amazing deal on my new car. The entire staff made my family and I feel welcome. We had a great experience!!

Parts department inquiries are always a roll of the dice, but I was pleasantly surprised during my call with Michael at Fairfield Mitsubishi. He was prompt, polite, and professional in taking time to look up a discontinued part number for me, even though there was no opportunity for a sale. Thanks again Michael, I appreciate it!

Professional and collegial service is provided at Fairfield Mitsubishi. I am more in love with my Outlander PHEV because of the service I receive here. They treat me like a VIP(HEV owner).

Rob, in the body department in particular is Amazing! His department has repaired (3)different cars for me. His customer service is above & beyond my expectations! Thank You Fairfield Mitsubishi!!!

Very good 👍

Professional and courteous service--they are very careful about making sure that protection from COVID-19 is done. I also forgot the printout of the coupon and they were able to help me with that as well. I also observed them try to help someone who walked in off the street for tech help. Even though I dont live around the corner, the service I receive from Fairfield Mitsubishi is worth the drive.Also, I LOVE my Outlander PHEV: great handling and mileage.

Rita was exceptional as always!

Very happy with my experience with Fairfield Mitsubishi and with Bob who helped me entirely through the process. I found the car that I wanted and Bob made everything so easy for me. He answered all the questions I had and helped tremendously. Zero pressure during the process. I am very pleased with how everything worked out and with my new Outlander. Thank you!

They were awesome. I loved working with the staff. Everyone there was very helpful and accommodating. I love my new car. They work so hard to assist there customers and they offer such a personal touch. I am grateful hot all they have done for me.

The service is always top notch and they do and go above and beyond to address any concerns you have… Absolutely great job

I was only there for 5 minutes and it was enough for me to leave. I came to this place to purchase a fully loaded mirage. Jay seems like he was doing something and got annoyed that I wanted to test drive a vehicle. When I tell him that I want to see a mirage he proceeds to tell me that there is one right behind me (looked like a base model with a color that I was not interested in) keep in mind this was all with an attitude that I did not appreciate. I do not know if it was because I was in sweatpants or because I’m young and he thought there was no way I came to buy a car. But what I do know is that I’m gonna be looking elsewhere. The lady did try to look for it in stock but after what happened I did not feel like giving my money to this place.

I was completely satisfied. i had not brought my car to you before, but will always do so in the future.i will also say, Christine who i spoke with was so professional, courteous, an kept me in the loop allthe time. the time to fix was over a week, but that is not the fault of the service center, but the part to be ordered, and my insurance company to approve.i would evenconsider purchasing from you in future when the need arises.

Not good rude employees..wait 1hr to be seen...have had my car 2 weeks n just tell me today they will not work on it...

I bought my first Mitsubishi in over 10 years.A year later and Im still satisfied with this dealer.Service area is nice and so far so good with my 2018 Outlander.

I love this place. I keep coming back

Very good from time to make appointment to pick my fixed car. The customer service lady that book my appointment to have my car fixed was very helpful, she even stayed about half hour late to accommodate my time of picking my fixed car on a Wednesday night. Car service closed at 5:30 pm and I arrived like 5:35 pm to picked my fixed car.The price was very decent, and they even fixed one of the turn signal lights.Overall, I am satisfied with the whole experience, as I went there solely based on they had good reviews compared to others in the CT area. And to that extent, I was more than satisfied.Ill most likely go again if needed.

The lady from service was very helpful and extremely friendly. Will definitely bring my Chrysler here.

If you’re a first time buyer like I was a few months back, I recommend you pay a visit Fairfield Mitsubishi. I’m the proud owner of a 2015 Mitsubishi Mirage and I can’t begin to explain how happy I am. The have other great vehicles, and I wish I could buy them all! But you should check them out if you looking for a new car.

Nice staff, except for this one mechanic who crossed the street between the 2 dealerships. I stop and the guy doesnt even wave or do anything to show signs of life. So if driving look out for half alive mechanics crossing the street.

Very nice staff. Attention to detail. Maintenance estimate wait time is very good. Fair rates.

Parts department went out of their way for at least 25-30 minutes to help me find a part. Amazing customer service! Thank you again for your time.

Not only do I love this dealership because they sold me a great vehicle but they continue to offer me great service. I always bring my car to the dealer for service and repair. The guys working in that department are great and they always give me a good deal. This dealership goes above and beyond with customer service.

I was hesitant to buy a new car from a dealership because I find salesmen to be pushy. I’m happy to say that Josh and Rita are not your typical sales people. They are friendly and knowledgeable so they were there to answer all of my question and allowed me to look for as long as I wanted. I walked away with 2015 Lancer and am very happy with my purchase an experience.

Very nice people, they will give you options to choose from even if you are not buying from them.

My buying experience at Scap was outstanding all attributed to the Professional and Courteous behavior of the Sales team of Josh and Rita. They attended to all of my requirements, went the extra mile to make the experience a positive one. I would definitely purchase another vehicle from them.

My experience with Mitshibishi of Fairfield was great. They met all my needs and made the process of returning and receiving a new lease very comfortable.

Excellent buying experience at Fairfield Mitsubishi. First of all, Mitsubishi is a great product and a great car company. Second, this dealership has the best selection of Mitsubishis in CT. And third, great people - knowledgeable, supportive, dedicated!

Just bought a car there 7/25/19

Enjoy hot coffee while waiting for your car serviced

Today experience was great the employees were so nice and they were patient . They explained everything with details and made us feel very welcomed and made us laugh a lot. I would definitely recommend anyone to come here to buy a new car.

Very Welcoming and friendly specially to two wonderful sales consultant Rene and Rita thank you for all your help to get us the new Eclipse Cross Sel

Second car I bought here. Rita is my favorite car seller ever!!! I’d buy her more cars but I don’t have where to storage them! I love Mitsubishi !!!!! The ppl that work here are really nice !!!

This was the BEST car buying experience I have ever had! I cant speak highly enough about the staff and service I received. They took away all the stress and apprehension of going to a dealership and I will undoubtedly be back here when the time comes.

On time. Great communication. Nice people. NO hard sale in repair Dept.

My experience was excellent was treated very well received a great deal on the Mitsubishi outlander sport would highly recommend friends and family.

Second car I bought here. Rita is my favorite car seller ever!!! I’d buy her more cars but I don’t have where to storage them! I love Mitsubishi !!!!! The ppl that work here are really nice !!!

Very happy with this place!!! Awesome help with everything. Highly appreciated!!! Thanks so much, I love my Mitsu!!!

Friendly knowledgeable staff. Great experience all around!

Great experience leasing our 5th car from Scap Auto Group! Rita and Rene were very knowledgeable with wonderful customer service.

Awesome customer service. Thanks to Rene and Rita. Thank you so much

Very happy with our lease. We felt like they really worked with us to get the most bang for our buck.

This is very friendly and straight forward experience, highly recommended !

I called to ask if they could get a copy of the key to my Montero and 2001. They said that if that was available in stock. I came to the shop and they said they had to order it and took a week (had said that they had available). When I returned the following week said the new key is faulty and could not be programmed. This after an hour and a half wait. They reordered the new copy of the key and gave me an appointment for a week later. Again I came to the workshop and after waiting two hours then tell me they have to remove the lock on my Montero to verify cylinder series, because they do not understand why the new key does not work. The worst of it is that they want to charge me $ 210.00 for checking the cylinder. Why is that? The problem is Mitsubishi. Why do I have to pay for Mitsubishi deficiencies? ? I have this car since new, has never changed anything related to the keys.

Bought my car here got a great deal here. Rita goes above and beyond.

Customer service team is very helpful, the mechanics always return my car clean and I never feel as though they havent done the job correctly

Our family had just returned from 5 years overseas and needed to research, test drive and purchase (or lease) a new car. We were staying with family in CT, but would be residing in the Boston area, so it was a bit of a unique situation. We went to a few dealerships in the area to survey different vehicles and narrowed it down to two. We went to Fairfield Mitsubishi and was really floored with how considerate and outgoing the staff were. They showed us the Outlander. Showed us a detailed comparison to the other vehicles we were looking at and helped us understand the pros/cons. When we decided on the Outlander, they even helped to arrange for a dealer in the Boston area to go to the DMV on our behalf to get MA. plates for us that we could pick up when we moved there. Very helpful, friendly and professional. Thank you Rene and Rita.

Everybody is awsome. Will buy again in future.

The service is great and very welcoming!

Very nice experience Rita was great

Friendly staff. They helped us out of a bad deal and into a lovely one with $0 down.

Christine always courteous and professional

Fast and courteous to sum it up

Fantastic service, great people

Horrible as always the parts department employees are extremely rude.

Awesome

Good service

Ha ha I drove by it

Really bad experience I was there for 25 minutes in the lot looking for a car no one came out I think the place is empty bad bad service I decide to leave

Good service

Great service

RITA IS THE BEST SALES LADY, HONEST, AND WORKABLE

Everyone at Fairfield Mitsubishi has become like family. I’ve had 3 Mitsubishi from there and will continue going there in the future!

I am happy with the treatment of this Dealer, they helped me with everything and they treated me very well, thank you very much Rita and Rene. I leave happy with my new SUV 😍🚙