user
Metro by T-Mobile
620 Lincoln Hwy Ste 5, Fairview Heights, IL 62208, United States
Appearance
Metro by T-Mobile

Comments
Jo
Review №1

Excellent service! Elizabeth and Selena were very helpful and sweet. Definitely recommend this store.

Er
Review №2

Krystal ( the clerk) is wonderful.

Br
Review №3

It took a while to get my account transferred from another provider, but the person helping me was patient, and got everything done for me. She let me know about all of the deals going on, and helped me a lot.

Ma
Review №4

Very Good

Em
Review №5

Poor customer service and excellent SCAM artists....this place is a joke!!!! Price changes during conversation just keeps going up. Sorry excuse for a company.

Sm
Review №6

Great service and great customer service from the lady that has long black hair and makes friends with everyone and I love her accent

Te
Review №7

Sold us a phone that they swore was unlocked and could be taken anywhere. Said that wed get reliable service. The phone wont work inside our house! Tried to return it... they refused. Then I tried to switch to another carrier and discover that the phone is LOCKED! They refused to provide the code that would unlock it. Customer Service sucks beyond belief!! Horrible knowledge of their services and products and refuse to support their customers. Basically, theyre going to tell you whatever it takes to get you to buy a phone that wont work and then leave you hanging!! Go with another carrier!!!! Buyer beware!!!

Ju
Review №8

Horrible

La
Review №9

Poor customer & nail service. paid for nails Friday 10/12 by the next morning nails were terrible. Came in to have redone & was told no gurantee nails would last even though the guy doing my nails said they would seeing as how i paid extra for gel polish. Not to mention he watered down the polish w/remover to stretch it. May not count for much but thats 3 customers that wont be back...

Ke
Review №10

Horrible. I can never speak to a live agent. Automated servce continuously hangs up and says agent is not available. Everyday all day. Horrible reception. Messages dont go threa. Dont recieve all your calls. Never Can SpeAk to a HUMAN.

An
Review №11

The lady with the colorful hair is very helpful, she made the entire experience

Al
Review №12

They treated customers OK but my nails were terrible. I got a manicure and shellac polish on my natural nails. My nails were cut too short even after I asked for them to be kept long. The polish application was extremely uneven. I asked for a round shape to my nails and didnt get that. I guess there was just too much of a language barrier. Not happy with my nails and I wont be going back.

Re
Review №13

Very unknowledgeable about their own products thats just sad

Cg
Review №14

Excelent place, the chiks there are very very helpful

Al
Review №15

Honestly these people have no idea hide in the back and talk about you in Spanish. No knowledge about any devices in the store and unapproved add ons on my line.

Ri
Review №16

Good service and they have good phones

Ja
Review №17

Try to upsale the customer by lying

Ch
Review №18

This store doesnt even deserve a 1 star poor customer service rood, and does not respect veterans. They are not even a corporate store. Been with them for 4 years. And nothing but trouble. I will be taking my service else where.

Ja
Review №19

I if you cant pick up reception with your phone which they told me I could on their map but I couldnt after I got home then youre basically screwed and have to keep the phone turned on for 3 months before they will unlock it which they told me it was an unlocked phone from the beginning but they turn my phone off where I had to get a new phone number and then I had to turn it back on and got a new phone number I would never recommend these people to no one ever

Je
Review №20

I went separately from my husband and they gave me an older inferior phone

An
Review №21

Wow, I dont know where to begin. Just a mess.

va
Review №22

They are nice, friendly and professional.

Sh
Review №23

Very helpful love this place

Sh
Review №24

Really helpful and friendly

Ja
Review №25

Always trying to rip a person off

Lo
Review №26

Great food .

Sc
Review №27

Good service

Yu
Review №28

Excellent services

Be
Review №29

Its cheap

Information
6 Photos
29 Comments
3.7 Rating
  • Address:620 Lincoln Hwy Ste 5, Fairview Heights, IL 62208, United States
  • Site:https://metrobyt-mobile.com/?cid=YEXT%7CGM-BD%7CListings%7CQ119%7CGoogle%7C
  • Phone:+1 618-215-6550
Categories
  • Electronics store
  • Electronic parts supplier
  • Cell phone store
  • Telephone company
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:12–5PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Similar organizations