Always enjoy going into the store the staff is very helpful and friendly
Drove over 10 miles to Federal Way store to purchase Corona light beer. No where found in Seattle. Curb side pickup was great. Best selection around. Customer service was great.
On May 27th 2021 and the day before on Wednesday May 26th 2021 I was in Federal Way at Total wine and on Thursday I was thinking about stealing from that so the next day I was going to go see that bottle of patron and talking to no one but the air I say Im going to make that my trophy so Friday I went and conveniently they put a sign up that I have to go get the bottle from behind the counter. So how can that be if no one talks to me I literally talk to no one how can that be. On Friday they kicked me out told me I still from there I was right now but I got a text message.
Needed a keg of Modelo Especial, they had a cold one ready for pick up! Thank you so much.
Great selection of everything. Staff is always helpful.
Weent to legendary donuts not total wine and it was after 12 and it was slim pickings and man they have some jumbo sized doughnuts
Store has an abundance of spirits. Associates were very helpful too.
Great selections of alcohol and always have deals going on to make things cheaper.
I like this place. They have everything. The staff was pleasant.
What a selection of spirits! Good prices. And a cigar room!
Really good service. Good selection. Some of the larger chain LQs have inventory issues. This particular store doesnt seem to have that issue. They do an excellent job of customer service.
Lots of selection. I buy my George Town brewery beer from this place. Staff are great and helpful !
Had exactly what I wanted and the gentleman that helped was very knowledgeable and courteous
Went for a warm day drive towards Enumclaw on Hwy 169. Was hungry and saw this drive-in in Buckley just outside Enumclaw limits. And low and behold it was an actual drive-in!!! Deep fried.mushrooms with house sourcream was delish as well as the mushroom burger with a generous portion of sauted mushroms and onions. For dessert- peach milkshake....!
The best in the Northwest. What ever your hearts desire. Buying personal or for an event, they got you covered. Customer service is excellent!!!
This place is excellent anything youre looking for they have from something really expensive just something not so expensive for the customer service was awesome
My favorite one stop shop. All of the staff is knowledgeable and friendly. Great customer service
Great place! Always got what I need to get drunk. Lol
Just got over charged by 17 dollars showed it to the clerk she called manager Lisa at federal way store and she came over and tried saying it was correct I took her to product and she agreed but proceeded to tell me prices change every week and treating me like a child even though Ive been buying same product there for over a year and it has never changed. Then when she was giving the money they mistakenly stole from said in snarky manner that next week it will be the price they over charged me with today like a stern warning. Which I know the price will not change. The thing about all of this is I was in great mood not upset with mistak til manager came walking up with nasty disposition
Knowledgeable staff and lots of options. The curbside preparation on their part is consistently UNDER the promised time for me by far.
Best deals on what i drink. Its the best
4 stars because my 1st order had a bottle I didnt pay for in it and the 2nd time I ordered curbside they forgot my heritage bottle. I went in and they kindly fixed it. Would have sucked had I got all the way home and was a bottle short so definitely check your order and customer service was nice.
Great...they had the nonalcoholic wine I wanted.
Always love the selection here. I was ecstatic to find a limited release thats been sold out everywhere else. You can tell the people there love their community as well. Pretty sure the crew was watching my buddy and I. Probably because we started off asking for something out of the lock case and then filled our cart with A LOT of top shelf stuff. My point is they made it obvious that they suspected someone in the vicinity, and yet maintained their professionalism. Im assuming it was us because we received above and beyond Grade A customer service and had a more whiskey than two beanie wearing dorks should π
The best selection of liquor and beer with knowledgeable and helpful staff!
The employees here rock! On New Yearβs Eve, I couldnβt figure out what kind of champagne I wanted and someone came up to me and helped me find the perfect medium in qualities I was looking for. Everyone there has always been super friendly and they typically make the first move asking about what youβre looking for without being pushy about it. Not to mention that the location is great and parking is easy.
All I have to say is get the 8Β°. My favorite Vodka.
Great variety of wine and beer and the staff is very helpful
Didnt have small bottle of Pendleton on the shelf. No time to wait for them to ck. Their back room supply.
Nice staff members always been helpful and kind to customers. I havent had a bad experience while shopping there and the online buying experience is fantastic. Only thing is that if maybe they could offer six pack of Steele Reserve. Still 5 π though. π
Im always amazed how everyone is always so helpful in finding things. Customer service is excellent!
Great selection of hard liquor and wines. Order ahead for fast pickup.
My favorite store. Staff is great and they are more then helpful, they have helped me expand my wine horizon a few times so far.
Great selection . I always get greeted when I enter and asked if I need help. Always friendly an helpful.
I was kicked out for not wearing a mask, which I have a medical condition which makes it very hard to wear one. I was told I could order pickup online which was fine but when I did, it had a $15 minimum and wouldnt be ready for over an hour... When I asked what the solution was to just buy a six pack of beer, I was told I was out of luck.
The best liquor store around
Anything you want to drink. Hugh, Hugh selection
One of my favorite places. They have it ALL!
My new favorite place to shop for alcoholic beverages and supplies! if I was looking for rare booze but usual go to was BevMo but no more. Ive seen more varieties of alcohol here than in any store Ive ever been. To give you an idea of what Im talking about this is the Barnes & Noble of booze. If youre a book lover you know what Im talking about. LOL
Very friendly and willing to help
HUGE selection but most of all the employees are the best they always stop what they are doing and go out of their way to help me. Very helpful in finding my items.
We went there looking for a particular whiskey and walked out with 2 different kinds.Love the selection and service.
I have a love/hate relationship with Total Wine, but the Federal Way location and the people who work in this store have got it going on! I often do not buy anything when shopping this store but I always seem to have a nice interaction with someone working on the sales floor. I had a very nice conversation with Kathy this week regarding the loyalty program. She is great! Keep up the good work Federal Way - the Puyallup location could learn a thing or two from you!
Andrew recommended that we try De Margerie Grand Cru Brut instead of a more famous label at about the same price. It was a huge hit. Thanks Andrew!This isnt an unusual event, but it is my first review of Total Wine & More. My experience at the Federal Way store has been very good since the location first opened. The employees who staff the aisles to help customers are knowledgeable and happy to help.
With this pandemic ordering online has never been easier. Thank you total wine.
Wide selection, helpful employees!
This store has everything you may need for your drinking pleasure
Outstanding selection and good prices
This is a great place to get what you want. if it has alcohol in it. everyone inside the building will help you as much as they can. excellent service excellent prices.
Always staff was very helpful πThanks for all the help with good brands of the great taste for our Christmas π drinks & giftsβ₯οΈ
I kinda wish I knew more about liquor so I could work here. There are a good amount of employees, and they all seem to want to help. Twice now, Ive lost my lady in this store, and both times when someone sees me obviously looking for her, Ive been asked: can I help you find anything? Both times Ive said, Im just looking for my lady, shes about yay-tall. Theyre always like, aw man, we cant help with that lol.As far as I know, theres no other store around that has this kind of selection. Legit staff, too. SOLID five outta five, yall. 5/5
Customer Service is great and knowledgeable about the events going on.
Very well knowledgeable staff and clean and stocked.
Based on my experience, not the best customer service and the order online, pickup in store service was not good. There were zero signs showing where to go. After waiting in the customer service line for 10-15 mins, they tell me to go someplace else within the store to get my order. If there were signs to begin with, this wouldnt have happened. Need more improvement on that aspect. Also, noticed some people not wearing masks. Most likely wouldnt return here.
Variety, customer service, everything about this store is perfect
The cashier Sandra was very nice. But we were uncomfortable the whole time we were browsing. This was our first time at Total Wine and we were followed and watched the entire time we were browsing. Made the experience pretty off putting and we would have spent more time & money if we hadnt felt so awkward. I understand theft issues but at least ask me if I need help finding anything. π
They had none thing I came to buy
I love the staff at total wine! They are always down to help you find just what youre looking for!! Keep it up!
I got a bottle not knowing I could have a smaller size until after I purchased it. A manager came & corrected the purchase giving me a small credit on my card. They were very nice about it. Ive been in this same one before & they are always very friendly & helpful.
Clean and organized stores. 4 curbside pickup spaces in front of the store. Always helpful, courteous staff. Giving compliments to those of us wearing a mask. I can locate products on Google down to the aisle. Easy peasy. Good snacks in the impulse buy section.
Best prices around, by far. I placed a large order online for our company holiday party, easy to pay for and received a text when it was ready for pick up. No additional fees for them pulling the order for me. I just walked in, they rolled my order up on a cart, an employee double checked my order with me for accuracy. I signed, another employee loaded it into my car and off I went. I was in and out in 10 minutes. Everyone was polite, friendly and spirited. I will do all of my shopping here exclusively moving forward.
The gentleman who works here is amazing. Knows exactly where everything is and is very kind and patient. Great selection!
Always something unique in the store. Rum aged in used sherry casks / whiskey casks imparting complex flavors. Scorpion / worm in bottles of Mezcals. Love the Old Camp Peach- Pecan flavored whiskey.
Pretty bland customer service but overall Im able to find what I need in here.
Favorite store to purchase alcohol and party necessities!
Nice everything
We come here for cigars and black and milds or swishers. They are always friendly and quick. They are fairly priced on most things and have good deals.
Best prices for beer in the state
Great store. Amazing variety and really great service.
Nice, clean store with very helpful customer service!
IM AGAINST DRINKING SO IT WOULDNT BE GOOD AT ALL
Never been here until now.I got lost finding my way around all this liquor. Amazing selections.
Huge selection and the staff is very helpful and knowledgeable. From my experience if the person helping doesnt know about an item then they know who to ask.
Always find everything I want.
It was easy to order and was ready to go fairly quick.I went to pick it up and they brought it out in less than 10 minutes wearing their mask and gloves.
Always well staffed with knowledgeable friendly peeps
The best dog park
Great as always... Great customer service π. Great variety of product from all over the world. Very welcoming staff, all my visits. They greeted me with a smile. Very organized company. Keep up the great work.
Good selection
They carry items you do not usually see, quite a variety. Some only come in smaller sizes though.
Huge selecetion.
This place has the best selection for alcoholic beverages around. My goal was to find everything I needed to build some delicious craft cocktails and one of the staff members basically acted as a personal shopper for me and help me find everything that I needed. How do you say they have an extensive wine selection along with a very knowledgeable staff that will let you taste a few of the ones from their selection to give you some inspiration. I highly recommend talking with one of the staff members if you are trying to find a perfect pairing for your next dinner party. If you are interested in having a good beer there are aisles and aisles of options. even if you cant find what you are looking for there is going to be something else that suits your needs to be certain.
Always clean, excellent selection.
Great knowledgeable staff. Ask them any question about beer wine cordials spirits theres someone there who knows what to tell you. And everything they have recommended to me as been great. Thats the Federal Way Total Wine & More great staff great place to shop great prices
Great selection and prices. Staff is super friendly and helpful.
First, I always love when I go and wine tastings are going on. I have really enjoyed learning about them and have been surprised that I knew so little. They have excellent selections and service at this store. Its huge and theyre are many accessories for myself and to gift.
Great service
Total Wine had classes at least once a month, a must if you want to learn more about wines. Josh and Sarah are very knowledgeable and speak not in verbose terminology. If you would like to learn more about wines take a class.If you know enough this is the place to pick up great wines, spirits, beers, and ciders (also cigars). Most everyone at the store specializes in a certain thing, so they will help you make a selection if you need a little direction
I get it that itβs a chain store. But Iβve had great service at this location. They always have what I need and their prices are good. Considering itβs tough to find any good beer in federal way this place really is a god send. They keep a good selection of kegs on hand too. The people working here are always friendly to me and really seem to know the store well. Keep it up !