The new hard drive in my laptop is working out great such a much faster computer then buying it from a Store with loaded so many extras that it becomes slow

Great selection, great prices, and a very knowledgably staff. Been shopping with Infotec for over 10 years and have been very pleased. Highly recommend.

They fixed my computer fast and were very friendly. Would recommend to shop or get your computer repaired here!

Took my lap tap in because of pixilated screen. They said they could not fix and that it needed new mother board. Brought it home. Ran mcafee security ware and windows defender, it then operated normally.

They are well on course to going out of business soon. Ive been going to this store for 20 years and seen it go from boom to bust. Seen it go from many employees to a single angry teenager. The writing is on the wall. Amazon already destroyed Frys. This hole in the wall is next. Buh bye.

Great service and decent prices.

Bought a part for my computer just about a year ago now still growing strong if you dont want to wait to get parts great place to goThe sales clerk was honest and professional and quite knowledgeableWill come back when they get more stuff in stock for graphics cards thats not their fault just the way the market is right now

If I could give zero stars, I would.I went in today to see if they could repair my 2017 MacBook Air because it was damaged.My interaction in the store with 2 people did not even last 45 seconds..First, the guy at the counter didn’t bother so he told me to wait. As another guy was entering I told him my issue, how my computer turns on perfectly fine but the disk doesn’t appear. All I was told was “yeah, we don’t work with stuff like that”.I was disappointed to say the least, Nor did they show any effort to try and help me. If their business is to REPAIR computers, why automatically choose what types of things they can and cannot repair?I came here because the reviews seemed decent, and I was willing to pay anything to get my computer fixed.Don’t even bother to come here.

I understand the limited hours due to COVID-19. Google says 9am open however COVID hours are actually 10am. This is the second time I have been here at 10 and the place still isnt open. If I could find somewhere else that had the same selection for cables and pricing I would.

Overpriced. poor customer service VERY unprofessional and unkept. lied about time and charged 139$ when i should have been charged 79.99. will never go back dont get burned like i did avoid for computer repair

Was quoted a price of 49 dollars for a diagnosis for an audio issue on a PC with extra costs in the event they had to do something. Now I interpret that to mean if they have to fix any hardware issues, install new parts, or do extensive software work. The key word being fix as in actually repairing an issue. I was told they would call when the work was done and I left.When I came back in I was told the price of 80 dollars because there was additional labor and that my problem was a defective headphone jack. They didnt have to install new parts, update any software, or any other work. The workers were able to quickly identify the issue and suggested a USB headphone adapter to solve the problem. At no time did they actually modify any element of the computer.The only thing they physically did to the machine was check the components and software to uncover the problem which one would reasonably assume is covered under the concept of diagnosing the problem. Yet this somehow also became them fixing the problem even though their fix was simply me buying a peripheral from them.Not sure how one is supposed to diagnose an issue without physically interacting with the machine but there you go. Would advise if you go in you get a written quote and be prepared for extra fees and charges. Their is no written breakdown of what is covered under diagnosis or how charges are to be applied. Even the receipt simply says, labor. No itemization or explanation.The most upsetting part was the sheer disgust he (the manager) had for dealing with a customer or any part of customer service. All I wanted was a full accounting of what was done and why the price changed so much. That however was a bridge to far for him and he made it very clear he wasnt going to be explaining anything.

One of the few brick and mortar PC part places left. They have a lot of the helpful items for PC builds that I either forgot to order or didnt know I needed. Kept me from having to go all the way to Frys if you live South. They have been around a long time and Ive been going back for years would highly recommend

I had been a loyal customer at Infotech for nearly 20 years, built several computers for myself and for friends. Im back in the market to build a new custom PC, so I contacted them about parts. Unfortunately, their selection of quality products has reduced dramatically over the years and I was directed by their salesperson to purchase from an outside vendor.Salesperson and technicians used to be extremely helpful but now cant seem to be bothered by customer questions. I called again today to ask a couple simple questions on my custom PC build but salesperson had someone come into store...understandable. I asked if I could talk with a tech real quick and I was told that all calls go through me. I was told that their tech doesnt want to talk to anyone. The response blew me away!Oh well, their poor customer service lost them a loyal customer. Not only will I never do business there again, I will direct anyone/everyone to steer clear.

My kid accidentally threw my computer screws away and I needed new ones. He was nice enough to just give them to me.

Great place for your computer needs

Very friendly and helpful. Bought a motherboard and CPU, they popped the CPU in the board for me and tested before I left the store. I have been going there for years

Affordable computer repair and computer equipment. Friendly towards the computer illiterate..😁

Some rude and impatient kid there told my mom and me that her laptop was fried and that I shouldnt bother having them fixing it. They recommended I buy a new one because it was so old. 45 minutes and a $6 part later, it works good as new. They could have made $100 pure profit off of her easily but they wrote her off because her laptop was more than 5 years old. Just plain bad business smh...

Need computer parts at a good price Infotech is the place. They also have worked on my Computer, I trust them. The people working there are smart and not jerks, very nice, helpful. I drive up from Tacoma. Its worth the trip.

I went in for a wireless card. Found out it wasnt compatible with my PC. I went in for a usb wireless card to make life easy. And the guy I worked with was extremely rude. I told him I didnt like how I was being treated and it didnt phase him. So he did not care a out customer service at all.Long and short of it. This employee had awful customer service and it was bad enough for me to leave a review

Person on duty was exasperated with me before I ever opened my mouth. Asking them about my hardware issues only made him worse. He offered no attempt to help me understand any piece of merchandise, or my hardware issue. Im not coming back.

Incredible hidden gem. Cheap cables galore. Computer parts without waiting for shipping, order online and pick up in store. Also repairs and new systems built. Hdmi cables for half the price of anywhere else. Worth the stop in to check them out. Support local business!

I would give zero stars if I could. I brought in my gaming and streaming PC due to issues with it freezing/locking up. They had my PC for two weeks and while they did install the extra SSD I purchased, they said they needed to install a new version of Windows 10 OS on my system, etc. All this was a little over $500. They said they ran diagnostics and found zero issues that would cause the issue, so it must be the OS. I got my PC back and the issue is still happening. I had someone else check it and I have logs going back to before I brought my PC in, hence, they never actually installed the new OS that I paid for and when I called to speak with the service guy, he was extremely rude, would not let me speak and spend most of the call yelling at me about Microsoft and Windows products. I will never work with them again. They are liars. They will steal your hard earned money. Take your business elsewhere.

They installed wifi in my gamers tower in about 10 minutes, price was great,staff and owner were friendly, they blew out the tower with there compressor free of charge, got home and it worked great, they both were also wearing there face masks as well as I was,appreciate that in the times were going through, thanks again infotech

A long-time customer was lost today, and they could care less. They sold me faulty parts and refused to stand behind it.

Lots of cool stuff and prices.Too bad when I went in, the guy at the counter seemed really inconvenienced by my need for some assistance, and even less helpful when I called back to ask about the item after I got it home.Now I have to make another trip to return the item that isnt what I needed and wont be going back after that.Not my first time here and definitely not the type of service I received in the past.Ill be making the extra drive to Frys next time.

I like this store and I drive over 30 minutes to stop in with hopes that they have what I am looking for. Unfortunately its more of a gamble these days but I still would rather help keep the mom and pop stores in business before supporting the big box stores or Corps. Best of luck to them and I hope they can continue to be an option for getting parts.

Everything is nice but I think some stuff are over priced like the Ryzen 3 3100 it’s 99$ I think 129$ is a bit to much for a ryzen 3

I was looking for a laptop with Win7 that was powerful enough to run the DAW I use, do some mild gaming, but also use for Office and browsing the net. The gentleman who helped me, while nice, had no idea what specifications each of the laptops they sold had and they were all between 1.5 to 2.7 GHz according to the sheet they gave me. I ended up buying a Toshiba with an i5 processor that was supposed to run at 3.5 GHz according to Toshibas website (the sheet said it was 2.4 GHz), but it ended up being a 1.7 GHz processor and because they dont allow returns, Im stuck with a laptop that I cant use for the purpose I intended. Its not a terrible laptop, but I cant recommend these guys after my experience.

After picking up a refurbished computer and converting the operating system to Linux Ubuntu, I realized I needed a wireless card and multi- monitor graphics card. So on a Saturday night just before closing I ventured on in to Infotech to see what they had. Not only did they have the parts I needed in stock, which were priced right, the team there helped me get them installed into my computer and tested right there on the counter. Very helpful and highly recommend!

I have been coming here for close to 20 years now. They have great prices and are very knowledgeable.I work on the computer industry and I drive the from Olympia because of their fare prices and good selection of computer parts.

The customer service was very good. Ive never met such honest sales associates. When building a new system, I didnt get any extra crap that other businesses try to shove down your throat. These guys really have high quality service and the systems they build are definitely worth the money.

Been coming here for years for myself and our company. Great prices, selection and most importantly staff. A salesperson named Adam in particular has always steered me in the right direction. Being a computer guy myself, I can honestly say that these guys are honest and knowledgable. Support local business and shop here!

After buying a computer at one of their competitors that was total junk and when I returned it they tried to shortchange me on my refund by $110, and they were even insulting, THEN I came to Infotech and got good customer service and got a computer that is a zillion times better, works perfectly right out of the box, and didnt cost very much more than the junk one! Best deal on a good computer will be had at infotech!!! You get more for your money and it will work!! Even already had extra stuff like acrobat reader, etc., Thanks

Just updated my laptop and desktop to widow 10 and the service makes this place the one to go to for all your computer needs👍👍. The other thing is, it is priced below all the competitors in the area😁👍👍😁

Excellent place to buy IT related gear! Huge selection of everything related Computing, Networking, Cables, and Much Much More. Very good customer service! Been shopping with Infotech for 15 years now and would totally recommend!

The guy working there was rude and not interested in listening to my son or myself in repairing our laptop. Needless to say another company got our business.

Building your own rig or want one built for you the check these folks out. They also have lots and lots of computer Pats and accessories.

Dont be fooled by the 5 star ratings that you see. Stock is low and not a competitive price. I had to go to Best Buy for a processor do to lack of inventory.Today 07-30-2018 I needed two 2 TB drives and they did not have them. Very disappointed with the owner and the lack of inventory he provides. I purchased 2 motherboards in 2 weeks and when you cant get what you need to finish a project that is a big deal.

This place once ago was one of the most helpful and great places to go to. Now, they lack strong customer service skills, but their tech is on point.They don’t offer I7 core builds via barebones systems which they should. The parts are basic instead of the better quality they use to sale! Now very over priced?!I still believe this store could be what it use to be but only by reducing its greed and attitude? Until then, shop Newegg and Frys in Oregon, at least you’ll get a good desk with friendly service .D.O.D Vet

This is a store for computer geeks. They have a decent selection and good prices. If I need to quickly pop in/out of a store to get a few parts this is the place I go.

This guy told my son to go look it up when he has spent weeks with his father trying to find a PC. All he wanted to ask was for a recommendation on what parts.

Immediately answered the phone when I called. Answered my questions concisely with no sales fluff. Wonderful experience. Will shop again.

My father and I have been coming here for years. They know what you need and how much it costs. They even have parts for outdated computers. Wouldnt be surprised if they had spare floppy drives. Naturally theyd be upset if you dont know what you went in for.If your computer is having problems make sure you know what the problem is. They dont know whats wrong with your computer unless you tell them the problem.

Been a customer of Infotech for over a decade now. Still enjoy the shop.This shop is geared more toward those with the tech bent. Good local shop for putting together a machine from scratch.

Chris helped me great guy gave me a jump on my car. Also great place for computer parts. Thanks Again...

The employee Adam was very helpful and contrite, he discovered the issue quickly. Would recommend.

I have bought original builded computer from them since 18 years ago. This is my 5th desktop, and few laptops. They are very reasonably priced and plenty of free memory. Because they dont load unwanted programs. Thier after care, services are very resonable and very trustworthy.

This store is nothing what it used to be. Came out here today to get a cord and they aren’t even open like the hours say they will be.

I took my husbands laptop in today because he was having Internet connectivity issues we could not figure out. The nice man who helped me fixed the problems right on the spot and showed me a couple tricks if the problem arises again. He didnt even charge me for his help. This group has been a huge help to us in the past as well. Will continue to take my computers to them when we have problems.

I had a 17 HP laptop that needed a reconstructed charging jack. After reading some negative reviews about customers with HP laptops coming here, I was a bit skeptical about the place. I was Intitially quoted $80 to fix & then was told by another guy that itd probably be about $130. When I went in to drop it off, I was told it would take at least a week & that there are no guarantees that it would be fixed.. I was also told that it would be $50 just for them to look at it.. Needless to say, I was a bit hesitant to let them work on it, as I am completely computer illiterate and dont enjoy being taken advantage of. After making my mind up, I went ahead & told them to go for it.. A few short days later I get a phone call saying that shes ready to be picked up & that my total was just short of $80! I got her home, plugged her in & she works great! Thanks alot to the service department, you guys are very knowledgeable! Highly recommended!

Went for USB cord. Had no idea there were so many to choose from. The sales associate was very helpful.

They were great!!! They had all the stuff we needed and got us out of there in less than five minutes. Everything work great. (Helpfull on the phone) will definetly go back.

Great place to go for computer components. Theyve been a vendor of mine for years. Reasonable prices.

I phoned them on 04/09/2018 to see if they could help me, and the person who answered was the rudest person I ever experienced. He wouldn’t even allow me to explain what my problem was. I told him I’ve had computers serviced by you in the past, but now I’ll never call you or refer anyone to you again. He said he was ok with that. SMH He must be trying to destroy the business one call at a time. In the past I have actually referred people there, but never again!

Have been going there for years? Worth the drive.

This is an awesome place for everything computer. It has all you need to build a computer from scratch with competitive pricing.

Good selection of supplies, and great prices. Their prices are far better than most places in-town, but are higher than online retailers such as newegg or monoprice. But when I need a part, cable or adapter today they are my go-to solution.

Cannot fix my laptop cannot order part for another device I have had work done there before now its not a good place to go clerk did not even pretend to care about my laptop problems

Great little computer store... buy my computers and have them repaired there

Friendly knowledgeable people and excellent customer service - 2 seperate local computer stores in south Auburn referred me here for labtop repairs and now i see why!

My goto computer place. Very helpful people.

Very nice staff great area, will come back if need to.

Great local shop where you can find the latest hardware, they always have what I need.

The worst customer service ever and they didnt even fix my computer! Shoddy workmanship in a store that is staffed with boys who do not have a clue what customer service means. Very rude and insolent. All you have to do to have a happy customer is tell them, inform them, educate them, keep them in the loop. I pay for competency and customer service. They have none of that. Story below.Three days of waiting, numerous phone calls, (me to them, they never called me), two visits. Finally they said they fixed it but I had to bring it back because when started, a screen came up about a driver problem and I had no sound and couldnt print. This was new. (That meant they didnt even test their work because if they had, they would have seen that screen). Brought it back for another 2 days of waiting and finally took my computer home when Jackson said it wasnt worth his time to do more than reinstall Windows. (I put a new sound card in and that was fine, but still cannot print.)I got their attention when I said I was going to dispute the credit card charge. The manager (pronounced Wanni) called and said to being it back and he would fix it. I said I was leery to do that because of all the bad service already, but he said he would fix it. So I brought it back and Joseph went to find Wanni. He came back and said Wanni was busy and I could wait. I asked how long, and Joseph shrugged his shoulders and insolently replied, I dont know. Cant you wait? That was the last straw. I will dispute the charge for services I paid for and didnt receive.

Very willing to help. Great customer service.

Highly recommended! Good selection of supplies, and great prices

Have been going there for years… always good products at good prices.

Doesnt carry any modern parts, employees are either misinformed or dont speak english. Tried to tell me a gtx 960 was high end. Refuses to carry enthusiast grade hardware yet has posters showing the parts they dont sell up everywhere. Really gone downhill in the last five years, its sad.

Helpful, knowledgeable staff and reasonable prices for good parts.

Most of my experiences were good here but as of late the service guy was rude unhelpful and lied several times to my face i have spent a far share of money with them and was in the process of buying more upgrades for my home pc but unfortunatly after the crap i had to go thru today i will never spend another dime there and others should be warned

Infotech had everything I could possibly want. I didnt expect that a store would have almost as much as an onlie store, but they made their selection big enough for high-end systems and had some slacker parts to make everything fit. The people that work there really know what theyre doing. They even saved me from an unnecessary expenditure.I noticed their prices were higher then an online store, but thats to be expected. An Nvidia GTX 480 that goes for $450 on the internet sells for around $500 at Infotech. This isnt so bad for a brick and mortar store that has to maintain a staff absolutely at all times. Their staff nice and they know whats up.. Compare that to Best Buy where they often dont know the specific things you need to know and mark up their GPUs by $100.Nothing is cheaper then the internet stores, but you lose a lot of service when you do. Stores like Infotech offer you as much as they can the best of both world and Infotech does it particularly well.

The people who work there are very young, almost like teenagers who dont know anything. They werent very helpful or doesnt seem to know what theyre talking about. Please DO NOT go to this place, they will NOT help with your computer needs!

Excellent costumer service, have been going there for years.

Nice to be able shop local and good pricing...

They are very helpful and have a good selection of stuff.

Great place for inexpensive LAN cables!

Have dealt with Infotech for over 10 years I never had any problems they have built computers and solve problems very satisfied.

Best price and quality for brick and more store

Best price around.

Great place for computer accessories and upgrades

Friendly sales staff, but the repair staff was rude.

Great place and helpfully staff.

My go to place when I just need a random computer part without waiting for shipping

Best computer repair stores.

The service was ok but parts are overpriced

Best small computer shop in the area.

I wouldnt recommend them to anyone.

Best service in town.

Great Service!

Very unhelpful tech service

Any

Good prices

Mini Fryes

Not what it use to be

Sorry wrong post

They are what they are