Lavert is absolutely amazing, if you need a salesmen that cares more about getting you into what you want. Lavert is definitely your guy. He listened to what i wanted, stayed within my budget and got me exactly what I wanted/needed. Teddy was great as well thank you both for making my car buying experience wonderful!

ABSOLUTE BEST IN SERVICE!! I have been taking my vehicle in for Service at this location since 2018 and have had nothing but fantastic experiences. The service staff is well organized, patient and informative but best of all, managed by DAN, who recently went above and beyond to address my recent issue. Regardless of the distance from my home, I will continue taking my vehicle to Suburban Buick GMC of Ferndale.

Theyre okay have my car longer than they said but they do good work

I just purchased a 2018 Mercedes Benz SUV from Suburban Buick GMC Ferndale. Lavert Poole was my salesman and he provided exceptionally service. He is very professional and took the time to answer all my questions. I am very satisfied with my new vehicle!!!

Tony Ragland was very professional, he helped me pick a very nice truck. I love it and he was patient with me. I definitely will be coming back here and sending more people to him. Thank you TONY!! You’re the BEST.

I had the most amazing experience purchasing a vehicle from Suburban. I haven’t purchase a vehicle in over 10 years…My sales consultant Lavert Poole was so helpful in answering all my questions and was so patient with me..I didn’t know anything about the push start vehicles..🤣🤣… thank you to everyone You guys ROCK!!!!

From the moment we walked in, it felt like family Mr.Poole is the BEST 👌 not only did he help me and family get a SUV but a new 2018 GMC Terrain that we love ❤. He was so kind and friendly, and very patient with our process of finding the right vehicle for our family needs. We are so blessed to have met him and special thanks to Mr Teddy for working out the best deal ❤. I highly recommend Suburban Buick GMC of Ferndale.

Ok so I was holding off on writing this but it’s unavoidable. I brought my vehicle in for an oil change. With that came a wheel rotation. Upon leaving the dealership, my tire comes off on Woodward Ave. just avoiding hitting another vehicle. They take my vehicle back to the shop and tell me they are going to take care of it. The problem is they had my vehicle for almost 2 months and the only time I was able to get a status update from them was when I went to the dealership and asked… No phone call until it was ready. The service I paid for wasn’t even refunded or offered. I would say the customer service, if you want to call it that is lacking.

Suburban Buick is the best!!!!! I came in after being turned down by multiple lenders!!! I was so discouraged when I came in and didn’t believe they could get me a get deal. I came in and talked with Tony and he made it happen!!! I am so happy and excited with the offer. I’m sending everyone I know to these guys!

From the moment I walked in, everyone was friendly. Ann, was my salesperson! She was so nice, she was not trying to run my credit and get rid of me lol like most pushy sales people do. We went and looked at cars, talked possible rates, I test drove a car and came in and spoke a little more about my price point I wanted to stay in! After that I did the application and basically walked out the door! lol

Low ballers because they wanna buy super cheap. Id rather sell my car to someone else I know its worth 5k more. Ive been told its worth more. This place is a scam

Great service department fast services. Even wash your car. Im just a little sad I got a $10 off oil change coupon for my Terrain and my lease is up before I will need another oil change

Lavert Poole took amazing care of us at The Suburban Buick GMC of Ferndale. Great at what he does and got us our new car! Super friendly and hardworking!. He is good people! Thankyou again !!

Everyone was nice. I had to remove the plastic and paper from my vehicle after my vehicle had its first oil change. Wasn’t impressed with that at all. They also performed a software update and I had a film all over the dash and middle console and had to find a way to clean it. Not impressed with that either.

I dont know what happened, we found a vehicle we liked and a credit application was instantly being pushed on us. Were not local so we figured if it made it easier we would do it although we were willing to pay cash. We were told we could to the credit through them for a discounted price and then pay it off no problem right away so we obliged. We filled out the credit app, we were told it was received, we had a hit to credit and we were told our score was in the 800s so no problem there... well, from there we were ghosted and never heard from the sales rep Capus again. I hate when there is a credit hit for no reason. I dont understand the reason for pushing a credit application if they werent interested in selling the vehicle to us. We have not heard from Capus since. Poor service and for this reason I wouldnt recommend.

Update: Updating my review as Brian was able to help resolve some of the issues we had from our buying experience. We finally got our accessories on 09/14/2021 and Brian comped us for some of the cost. Greatly appreciate his help!Original Review based on buying experience 09/04/2021:The buying experience lasted way too long. We came in just before 11am to look at a GMC Canyon. The test drive was quick and easy. We left two vehicles that we planned to trade in depending on price. After the test drive, our sales person was taking one question at a time and going back and forth for answers on them. It took multiple tries to confirm if we were able to get a the trailer hitch and wiring harness as accessories for our truck. We felt she was more focused on making the sale over ensuring our test drive was good and getting all our questions sorted out.We did get numbers on our potential trade ins around 1pm and had to ask the finance person to help understand the trade in values and potential final numbers. Once we were comfortable with the answers, it took another 2 hours to finally get what our final number might be. By this point, we felt forced to take our personal belongings out of our two vehicles over to the Canyon so they could get them over to the used car lot. Our plates were taken off, one of them being transferred over to the Canyon, orange do not sell stickers on the front window, all before we knew what our cost and APR would be.In the final hour of signing paperwork, the accessories we planned to order were left out of the sale price and monthly payment. Upon figuring out those added numbers, the cost for the Canyon was approaching numbers we were not comfortable affording. At this point, my fiancee was on the verge of tears because the numbers just kept going higher. Even if we wanted to back out now, we couldnt because the two titles were already signed over to the dealership. We did finally settle on the purchase price without accessories added to it. We did ask for the accessories to be ordered and what the cost would be. I was told they were being ordered and I would get a call Tuesday when I could pick them up.We finally left at 4pm, tired, hungry, and frustrated with the process. I get we were a walk in and I understand Covid. 5 hours was the longest Ive spent getting a new car. Of the previous new vehicle purchases, all around holidays (Thanksgiving and between Christmas and New Years), this was by far the worst.I got called Tuesday that our accessories were ordered (not on Saturday like we were told). We asked to cancel one of the parts as we chose to go another route. I have no idea what the cost of the other accessories are going to be. Ive looked that up myself and have a rough idea.My Fiancee and I are happy with our Canyon. But we will not return here for another vehicle or for anything more. We will only do one trip to give one key over from our trade in and the hopefully ordered parts.

Stopped in Saturday morning with no notice after getting a flat at the airport on my 2021 Yukon - couldn’t be happier with the customer service. They patched my tire immediately and washed my car. Big shoutout to the manager working - will be coming back for all my other service appointments.

Thank you Tony Ragland. Got a great deal. LOVE my new vehicle. Tony greeted me as soon as I stepped on the lot. Awesome customer service.

This place was amazing. They really looked out for me and had my best interest in mind. My girl Donna really looked out. Shes the best

Mr. Poole and Teddy helped me purchase my new first car!!!!! Experience was very good. They were kind and knowledgeable. Me and my family will be back. Ask for them!!!

Horrible customer service, I brought a brand new car, and it was delivered to me with strained seats and a large scratch on the front bumper. Took a week and a half to fix the scratch and they would not replace the seat covers on a brand new car reached out to them multiple time no response back. I would not buy a new or used car from this dealership. They dont not care about customer satisfaction, or the customer in general, they just want you to sign papers and take yo money and give you a vehicle in whatever condition. Very sad to see this General Motors dealership fall so short on customer satisfaction.

It was fine but it took 1 1/2 hours for oil change vs. 1. When I went to the service desk they looked for my car and found it done sitting out side. How long did I wait extra and if I had not gone and asked how long would have I sat and waited . . . . All was fine with the car.

I just want to thank Mr. Tony Ragland for his time and effort to get me into the car that I wanted. He was very kind, respectful along with patient. I would definitely recommend him to other friends and family on their next purchase of a vehicle.

Tony Ragland … if YOU WANT TO Buy a car this is your man! Honest about everything…that’s what we need in this world.

This is my 2nd time buying from Suburban, but 1st at this location. I came in with no appointment looking for a particular vehicle (A GMC Terrain). Tony assisted me right away, was super professional, and got me approved quickly! Even got to trade in my car (which was a little underwater with my current loan) and was still approved. Good amount was given on my trade in as well! HIGHLY recommended Tony Ragland and the Suburban team!

Brought in my lease vehicle for a flat tire and Was assisted right away. Dan was able to address the problem in no time. I also needed to get my tires balanced which again Dan was most attentive to quickly trouble shoot and resolve the problem. Even delivered the vehicle to my residence. Thank you for the Awesome service and experience 👍🏼 👍🏼👍🏼👍🏼👍🏼

I just want to say thank you. From the time I step out of my vehicle, everyone was so courteous and helpful. Very clean place. I felt at ease sitting in the waiting area,, Knowing as well as seeing the safety procedures everyone took to keep me safe as well as themselves, while waiting. The service was GREAT!!! Thank you all.Bless you.

I had good Experience my sales person was wonderful I left out of there with a 2019 GMC I really appreciate how well they took care of me me Thank you Mr LA V ERT POOLE Need a new truck comes come see him very good sales person

At first there was miscommunication with the first sales representative. My information was then transferred to Brennan and he made sure he was on top of everything and made sure we was on the same accord. He was very nice and pleasant and stayed over after hours to make sure that everything was complete. At the end of the day I was able to drive off in a brand new vehicle! Thanks again! 😊

Was hesitant to come back for an oil change, and waited until I was vaccinated to do so as the last time I was there masks were on and off. Was pleasantly surprised that everyone that I could see was compliant. Great job! Service was wonderful as always. Whole experience was great! Thank you!

Im always taken very good care of when I have to take my Terrain in for recommended maintenance. Shout Out to T. Kincannon, for doing his job and doing it with respect both for the company and customers.

Tony Ragland was my sales person and when I say the experience and time spent was one to remember.. and he got me into the car I wanted Thanks..!

Tony Ragland really did an excellent job in putting me in a great vehicle that was just right for me.

Tony Ragland was very helpful and professional. He helped me find exactly what I was looking for, and provided great service. My wife & I came in to look around, and ended up purchasing TWO vehicles!

I bought a lemon from there and I had to get a lot fixed on it so far everythings okay

I was very pleased I was able to get an appointment the day before. I arrived and was taken care of immediately. I was offered an oil change special, which I purchased, when I began talking to the writeup man. He took excellent care of me and my car was finished before it was promised, Yes Im very happy with their service.

Tony Ragland was very pleasant and attentive to our needs. It can be so frustrating searching and purchasing a vehicle but you gotta have patience because it is a process lol! He actually worked for us in our favor!! He was truly a blessing!! Great welcoming customer service!! I would definitely recommend!

Did great but couldnt give them 5 stars they didnt check my windshield wipers

Great service. Shout out to Terry. Thank you man for your courtesy.

Have a vehicle posted on auto trader but will not sell to me at this price. Seems like a bait and switch.

Do NOT go to Rich Schorn here. He was rude to me over the phone and in person, very unfriendly and not helpful at ALL. Honestly think it was due in large part to being a woman, so please avoid this man if you are a female looking to come to this location. I specifically asked him not to move my car until it was ready to be worked on because it had no coolant, he brought me into the office then immediately left without saying anything and moved my car, blatantly ignoring my wishes. After he was being difficult/rude I asked if when I returned to pick up my car if someone else could assist me, to which he responded by throwing the papers with my information to another service attendant’s desk saying he would help me now. Chris Marcelli was absolutely understanding and kind. He even kept the part they replaced so I could understand what was wrong. Highly recommend going to Chris for anything you need, just be careful! Rich shouldn’t work in a customer service environment.

Good afternoon Ive called 6 times trying to make an appointment for service and 4 times the phone just rang, the other 2 times Taylor answered the phone and put me on hold then hung up each time. I just want a service appointment ASAP!!

Brennan was awesome! I will be recommending my friends, family and colleagues to see him. He was precise and very helpful. Best experience I have had at any dealership. Five stars!!!

My experience was top notch with Lavert Poole, very helpful and informative.

My hunny and I were just window shopping that day just to see if they had what I was looking for, but we wasnt expecting to leave there with a car that was very pleasing to my liking! The staff was very nice and friendly. I gave It 4 * because we were there for about 2 hrs but can definitely say it was worth th wait! Lavert Poole is the guy you need to speak with. I guarantee hell help you make the right choice!

Ann Nash was fantastic. Had an excellent experience.

I had the pleasure of Mr Tony Ragland assisting me with the best customer service he definitely did a awesome job with helping pick out my first truck i ould recommend his customer service to others thank you

This is my second car from here and from Lavert Poole. They. Are. Awesome!

Worse customer service ever, learn to great your customers when they come in the door and if your under staffed and can’t get to my vehicle for two days to diagnose it, please inform me or at least have rentals available! Waste of my time!

It was a wonderful experience. Super professional and fast transaction. Will definitely recommend JC to everyone.

Brought my 2018 GMC Terrain in for an oil change. Was told my engine and cabin air filters needed to be replaced. Cost was $50 for the engine and $95 for the cabin filter. Not knowing better in the moment I had to make the decision, I agreed. Then while I was waiting, I talked to a friend who had her GMC Acadia cabin air filter replaced at another Certified Service dealer earlier this week for $45. Then I searched online for the cost of a new ACDelco cabin air filter for my make and model - $16.99! When I discussed this with the service writer he 1) told me that all dealers charged different prices and 2) said that ACDelco wasn’t a GM filter. First of all, ACDelco is as much a part of GM as Buick or GMC. And I would understand if there was a minor price difference between dealers, but more than double is simply unethical. After going back and forth for a few minutes, he agreed to give me a discount. But the fact that I had do my own research and complain has really soured my entire experience with this dealership. Not only will I be getting service at a another dealer in the future, but my lease is ending in less than a year and I will take my business elsewhere.It’s also worth mentioning, in the time I was waiting, I saw the service writer walk over to two other customers to recommend they change the same two filters. I can’t help but think this is there way of up-charging to increase their revenue in a struggling economy.

My experience at Suburban GMC of Ferndale was great, they got me in the truck that I wanted. I will be returning very soon, thanks guys.

This was technically the first time having work done at this dealership. I had previously tried back in the summer however it was a horrible experience. I called and made an appointment only to be told once I arrived that there was no appointment in the system. I explained that I made an appointment over the phone but that didn’t matter. I was upset and still wasn’t accommodated after speaking with a manager. I ended up having to call GM and making a formal complaint which I still haven’t been contacted about.This particular appointment on 10/29 was to have my battery replaced/installed. I called to inquire about the price and made an appointment. EVERYTHING went perfectly from start to finish. Service actually only took about 30 minutes. I’m glad I gave them a second chance to redeem themselves. I will definitely be back any time I need service on my car.

My experience was EXTREMELY pleasant. I was late due my appointment and they still took great care of me. I wish they had appointments later like after 5.

Suburban Buick GMC of Ferndale sold me a Lemon! Compliments of salesman Jay Burdalas, and sales manager Brad Rummer.They sold me a Chevy equinox with a bad motor, and did nothing to help rectify the problem! Terrible Place!!!

My car was kept here for a week before I was even given a diagnosis. I ended up picking my car up and going elsewhere. They quoted me hundreds of dollars higher on what my car was going to be than another GMC dealership that I ended up going to. The other dealership was able to get my car in and out within 2 business days. The customer service was poor and I was not satisfied. I would not recommend this dealership.

The people here were good to me when my car needed a new radio and another car dealer never called me back. Dan was amazing he helped me from the beginning til the end and John helped in between. Also answered my calls or called me back was so pleasant. I appreciate that so much. THANK YOU.

Routine maintenance (30k). Chris Marcelli was professional as usual. Greeted me like an old friend, checked me in within seconds of arrival, confirmed my service needs and contact information. Set expectations for length of service appointment. Work was performed and car was returned clean 😁

This has been the worst experience at Buick Suburban, I’ve EVER experienced! They are usually honest and do a excellent job on the assignment at hand. I requested for a oil change with a tire rotation, they did not perform that task of the tire rotation. They said they did but when the tech was questioned about the assignment, he replied he did not rotate my tires. No paper was put down on the carpet after the job was competed.. They did a 27- point inspection, “at least that’s what it says on paper.” When I asked if the job was really performed, they replied, “yes it was done!” I found that being very odd and strange because the previous visits, they mentioned and noted rear main seal leak, slight oil leak, and rear shock leak. All of sudden no findings!? I did not get any work done on the mentioned items. That said, Surburban Buick told me to bring the car back today 1-5-21 for the tire rotation.How inconvenient is that, right!? Drop the car back off after I paid for service I did not receive. If anything, give me my money back, job incomplete! I mean, I paid a service that did not get done, it was overlooked! Question is, did they do anything they said? Before leaving I had codes. Why wasn’t my headlight addressed that it was out during my 27 point inspection?

Given the current Covid-19 situation, I was surprised to see how comfortable they made us. We were greeted right away by a very friendly receptionist. Then taken back by Micah right away. She was very thorough and very professional. The whole process was great!

The scary check engine situation is made a lot easier when theres experienced, qualified and compassionate help to get you through it

I had a great experience. Teresa Curry worked with me and worked very hard to get me just what i wanted, she had patience and was very helpful every step of the way

I was very pleased being assisted by Anne Nash. Anne was very friendly and informative when inquiring about car purchases. In result, I was satisfied with the purchase of my new car.

I know I was late for my appointment for my oil change n maintenance but waiting almost three hours for an oil change is ridiculous after the service advisor told me itll be about an hour. Was surprised at that on my last visit dont know if it have anything to do with covid-19 restrictions cause normally I get way better service here

I have Purchase vehicle from the dealership the sales representative that helped me name is Mr.Tony Ragland he was very professional and knowledgeable about the entire process of me making a decision of what kind of vehicle that fits my needs! Anytime I have made a call to the dealership if he wasn’t available at the time of my call Mr. Tony did return my phone call within the same hour of me calling! I’m very Grateful to have had the opportunity of having him to Assisted me with the paperwork and the vehicle & being able to answer all of my questions or concerns .!

As always, Richard and staff did a great job. I have mobility issues, I greatly appreciate them moving car close to customer service desk before I left.

Joe was great! He listened to my car needs and how I didnt want to come into the dealership and he was very positive. He made our experience great!

Love them sooo much ❤!!! And I forgot to acknowledge Tammy, Joe and of course my Rock Star sales consultant Ann. Thank you guys so much

Both the sales rep, Tom Gaynor and the finance manager provided a very smooth transaction.

I am very thankful to Chris Marcelli for going the extra mile, by getting my repair covered by GM warranty. That was a BIG savings for me and I GREATLY appreciate it!!!!

I cannot recommend Suburban Buick GMC of Ferndale and both Julio and Jack enough. Julio searched for what I was looking for, event when I had a few changes in color. We did 90% of the process online. He didnt get my request and then say, great lets schedule an appointment for you to come in. He called, we discussed what I was looking for and he sent me options via email. I came in did a test drive, took a few days to decide, came in made my purchase, doing all the things, then finally picked up my car. It was seamless and professional. The location is amazing and everyone was so nice, even the staff I didnt directly deal with. If youre in the market for a car, this is the place to go!

Fast friendly service was provided. Wait time was not long at all.

Excellent service! I was greeted with a smile by Tammy in the lobby, then introduced to Rekele Blanding who was an awesome sales person!! She was patient, understanding and knew her cars! Even though they were closed Rekele stayed with us to explain and answer every question. Also one of the managers Joe stayed late to help with our questions. The royal treatment just for a test drive. Whats not to like? I will be back!

I just completed a post stating that service refused to me was definitely below the quality that I am accustomed to with Suburban Dealerships. This encounter borders on dereliction of performance standards. I would not be comfortable returning.

They were a little pricey, but the service was fast and friendly. I havent had any issues with my vehicle since.

I needed to get my tire fixed before I went out of town, and they were able to get me in last minute so I could leave on time! I appreciate their ability and willingness to help me out in a tight squeeze.

Very courteous treat you with respect go out of their way to make you happy

I have visited three Buick Dealerships in the last year. The Suburban of Troy had excellent, timely service and attention to detail when doing repairs and selling my lease. The Suburban of Ferndale staff was the best customer experience. The Saleswoman named Micah really impressed me with being able to supply my demands and gave a tour around the dealership for any of my needs.

After replacing our engine with a bad engine, They charged me for front end work that was not done. They managers were very unprofessional and pathetic. They tried imitation because I am a female and one guy got in face. If I could give them zero stars I would they do not run a good business that is paid by us the customers. The service is horrible.

Great customer care at Suburban Buick GMC. Hastle free purchasing. Great people to buy or sell your vehicle. Thank you Suburban Buick GMC!

Matt C. was awesome! Listened and was very patient with me. Love the vehicle he put me in. The dealership made it very easy to trade in my lease. Everyone was wearing masks and maintaining 6 feet whenever possible.

It took the tech seven days to determine what was wrong with my vehicle, when the shop owner that took my vehicle to them they would not return his phone calls he had to go to the dealership to get any information. When he finally picked the vehicle up, he had to make it to the nearest gas station to put air in the tires. This is the 2nd and last time that Suburban Buick will ever service my vehicle. I wouldnt even take my bicycle to them.

I went for an oil change and the was friendly at all, and even though I have oil changes added into my car note, they still charged me $70. And literally said I dont know why its aay no charged 😒

Actual service (oil change) was great. Concern recall was not able to be done, due to parts not availble and as informed for ME to keep checking back vs. recieving a call back when they arrived.

After getting my vehicle serviced, my vehicle now has a shimmy/ vibration it didnt have when I took it in. The service personnel are very kind. However, theres often something wrong with my visits. Even from the moment I purchased the vehicle. I prefer Ray Latham Buick GMC.

This was the first visit where everything went right. Whoever it was at the service desk that helped me on 11/3 did a great job. Past visits have been 3 hour oil changes, tires rotated wrong despite marking the tires and providing a written sheet on where the tires are now and where they go when rotate. When I went to pick up the truck after a 3 hour oil change the tires hadnt been rotated and they would not take it back in to rotate the tires. I had to come back and it took an hour. I can rotate them myself in half that time.

Communication terrible. Vehicle kept 4 days longer than planned with no communication.I had to call each day for status as I was without my vehicle.Pricing was extremely high.Vehicle had issues when picked up that were charged for and supposedly repaired.This dealership is down the street from my house. Will not return for service or sales.Unhappy customer

This place is was amazing, I came in & told them what I was looking for and they got me rolling right out the door; within an hour. Jon, Rekele & Jay you 3 are a great trio & I appreciate you all.! I can say that I’m absolutely satisfied and thanks.

From Toni to Brennan, Brian the sales manager and Johnathon the finance manager we’re all so very helpful thru the process. Love my 21’ AWD Acadia!

I was treated courteously. The service was completed in an hour. I was pleasantlysurprised when all the possible issues were addressed on the receipt to let me knowthey had been checked and that they only found that my wipers might need to bereplaced in the future.

My Service Tech was awesome. Ryan Raver was kind and very informative. He made sure that I knew everything I needed to know about my car but he wasn’t overbearing like most dealerships are. Even though his mask I could tell that he kept a smile on his face when he spoke. I’ll be back to see him for my next Oil Change

I went in for routine maintenance, oil change, rotate tires and multipoint inspection. The wait time was reasonable. The staff and customers in the wait area followed CDC guidelines for mask and social distancing. Employees routinely wiped down surfaces in the wait area.

It was an awesome experience everyone was very friendly the person that I dealt with was very patient the financial manager was very patient They had great attitudes. And they promised me when I left from there I would have a vehicle that happened and appreciate them For everything that they done for me.

Very competitive pricing. Clear communications and painless purchase process. Friendly and helpful staff.

It was a great experience making my purchase of a new car fast and easy.

The paper work was good. However, the license plate was misplaced in other place and was not ready when I pick up the car and was waiting for another 30 min. without it. So, the car was delivered later when the license plate was ready. Also, the disinfection kit was not ready and was not delivered after one day and still is waiting for it.

Ann N was very very helpful and nice to work with she took her time and didnt rush me through the process. Great job Ann.

I was so unbelievably pleased and happy with every aspect of this dealership and purchasing my car. I had my mind completely set on a Ford and had never even considered a GMC and was literally next door at the Ford dealership filling out the paperwork to take home an Explorer and just for kicks I called up to the Ferndale Buick GMC and said “I know this is short notice but I’m at the dealership next door and just so I don’t have any regrets I want to see if someone could crunch some numbers ASAP for me” and within 10 minutes I got a call back from Taylor who shocked me with a price for a loaded Acadia significantly cheaper than the Ford I was about to lease and I was like do you have time for me in 2 minutes? No exaggeration walked across the street with my 2 year old from Ford and ended up leaving the dealership with a brand new Acadia more decked out than at Ford and for $30 less a month EVEN WITH a higher interest rate credit approval and was able to get WearCare as well. Taylor was so friendly and so unbelievably helpful and had a very good sense of humor. When the price got too high she was willing to work with me and got the GM involved who also was very nice and helpful. Taylor even made my antsy 2 year old comfortable, brought him stuff to color and showed my husband where to take him to play and offered popcorn. It truly shows that customer service is the most important factor in sales, because I can guarantee you if it hadn’t been Taylor who called me and was so sweet and informative and persistent on getting me the price I wanted, I would have never ever left with a vehicle. I have never had an experience at a dealership like this before and I will recommend Taylor, the GM of the dealership and the Suburban Buick GMC of Ferndale dealership to everyone I know. I am SO happy

Good people, very motivated, really respectful to me, and Im really happy with my purchase. I am totally happy with my Christmas present to myself.

I worked with Tony Ragland to purchase my car. He was wonderful to work with and made the process smooth and easy! I recommend coming here if you’re looking for a used car.