The represantative was less than helpful and made me and other customers feel like we were an inconvenience. Service was short and rushed and I ended up just working through the transfer of mobile devices on my own at home. Wasnt impressed by the staffing here.

So disappointed in the service at this location. I went originally to purchase a jet pack. However, after a couple of weeks I was able to determine the signal was not strong enough for what I n ended so I returned it. They were not helpful in letting me know further steps needed once I returned the jet pack and the credit I was supposed to receive was actually withdrawn from my bank account. Based on my experience, I would not recommend this location.

I recently purchased a new iPhone 12, tablet and Orbic Internet hot spot at the Victra Verizon store in Ferndale, WA. My 5 Star rating goes out to the Verizon associates at this Victra store. Many thanks to Trevor who walked me through the ins and outs of my new “toys”. Then, a big thank you to Hannah who went above and beyond to help me link my new phone to my car phone system! Then, today, Indiah rescued my phone’s Facebook account when I somehow messed it up!!!It is this level of personal care and concern for us customers that sets the Ferndale Victra store above the other Verizon stores in our area.Thanks guys for your positive and welcoming approach to customer care beyond just selling a product.Rosemary Meyers

INDIAH was very helpful in me getting my new phone. I lost my last one at a park and she helped me with getting all my account information and information I thought was gone. She also helped me figure out a problem on the My Verizon app. She was super chill and would go to her again in the future if I had any problems and concerns. 10/10Nana

I came in unsure of what new phone I wanted for my upgrade. Elijah did an excellent job of explaining all the different phones and features helping me to find exactly what I wanted. He went above and beyond to make sure I understood the phone all of its features and took the time to download all of my information. At the same time he was respectful and had great customer service towards all those who walked in while he was helping me. I always felt like I was a priority.

Elijah is awesome!!! Best customer service rep I’ve had in a long time. Got me into an awesome phone and an iPad for my daughter. He was very helpful and knowledgeable.I also have to point out that he was very good at not being biased! Lol. He’s not an iPhone guy, but never tried pressuring me into getting a non-apple product & helped me choose a great iPhone!

Eli is the best!! He has helped me and my family members so much with all our varying needs. Really appreciate the quick efficient assistance. Always has an answer to our questions and always genuine.

These guys were awesome! Very knowledgeable and professional. They were patient puting up with my eccentricities. Friendly as heck, we talked about gaming on all platforms, while all my iPhone stuff was transferred over to the new Samsung phone. I thought the transfer was going to be technically difficult but it was easy. And the other dude let me see that futuristic box that dried the high teck screen resin superfast!

Worst experience ever. Manager did not know what she was doing. DO NOT GO HERE!

The sales associate was very friendly and helpful. Very positive and comfortable vibe. Was able to fix the problem I had with my service in a very short matter of time. The only thing that I was frustrated with was that it cost me $ that I did not have to spend on this at the time for something that I should have been able to easily take care of myself but Verizon made that pretty much impossible to do with the options I was given. Like I said though, the sales associate was great:) Thanks!

Elijah was very helpful with my new phone transfer and just in general. Felt like a personal assistant!! Ferndale.

These guys are good! I went in to get a phone charger and it was fun talking with a couple of the people who work here. They seem to be trained really well and handled my needs very professionally. Maybe its not just a training but the fact that they care.

Great people! Every time I’ve gone I’ve received great service and there’s rarely been a long wait.

Eli is a great help in navigating the plan and phone best for your specific needs. Thanks, highly recommended!

I came into the busy store and was greeted in a friendly welcoming manner. And given THEE BEST SERVICE EVER This was during the busiest holiday season. Everyone was friendly and warm. I real holiday feel. Good wishes and ALL. I WORKED WITH ELI AND HE WAS THE GREATEST SALEPERSON. I CANT SAY ENOUGH I WILL RETURN. THANKS

Eli has always been a pleasant dude to work with my phone upgrades or just payments in store!👍

I was very satisfied with the customer service! The help and patience to help set up my phone was superb. Naomi and Eli walked me through the process in a very friendly and smooth transition. They also offered future options to enhance my cell phone purchases. I would highly recommend them. Only thing I would change is that the Verizon sign be more visible.

This is one of the BEST stores I have ever been in for service. Eli is so professional, knowledgeable and patient. I am not regretting moving my services to Verizon because of the great customer service I have received here.

My partner and I drove in to get a new plan about half an hour before closing and Noah was so nice and helped us out and stayed past closing to make sure we got all the info we needed. I don’t review stores often, but the level of service we got from Noah was incredible! Thanks man!

We found Eli to be very knowledgeable and patient with all of our questions. Now,if I could only remember everything!

Eli at the Ferndale store, was awesome. Both my husband and I got new phones, the process transferring info wasnt the easiest. The time Eli spent transferring, teaching and getting things setup was so very appreciated. Eli is absolutely an asset to your company. Thank you Eli.

Elijah was very helpful and knowledgeable. Thank you

Terrific service! Ask for Eli, he was extremely helpful!He was friendly, personable, and really helped me determine what I needed and wanted in a phone. Very knowledgeable and invested in getting me the best phone for my needs.

They always have the answer.

My daughter went in there and worked with Brianna. She said Brianna was great, fast and efficient ☺

Went into Ferndale store because my phone shut off and wouldnt come back on. Eli was very helpful and rebooted my phone. He went over new phone deals with me as well. I would give give his customer service5 STARS!!!

Naomi is an awesome young lady. She has been so helpful. Being older I am not up with the latest. Great experience. This young lady would make a great professor.

This was the best phone store experience myself and my family have ever had! We wanted to use our phones in Canada and were pleasantly surprised with how easy it was! Jen was INCREDIBLY helpful and made the experience easy. She was both extremely helpful and knowledgeable. She even helped us save $60/month on our family plan with no changes to our current data allocation, lines, features, etc. by updating our plans. I would highly recommend using this store exclusively, for ANYTHING you need done with your phones, tablets, or plans! A great experience, much better than your average mall location. A+. Thank you!

Quick and easy. Knowledgeable staff. Eli was helpful.👍

Lost my phone. Went to get it replaced. Was told all my options and picked the best deal for my plan.

Absolutely the best service. Eli really cares.I didnt even buy my phone there and he helps me with my phone anyhow.The Mall refuses to help me they are really unprofessional. Especially GREG he is really awfulI have been a loyal customer since 2001.Greg plainly told me he refused to help me accept for a Sim card. Horrid customer serviceThanks to Eli at Ferndale Verizon.. Great job!!!

Eli and Naomi are incredible. Eli went above and beyond to take care of all of my needs, make changes to account and set up really easy. I was very comfortable and the store is neat and tidy. Will be coming here and recommending this store to others.

Great service! I went in with an issue regarding a screen protector I got and the manager and staff were extremely helpful! They quickly remediated my issue and were very friendly in doing so! 5 stars! Will recommend!

Had an amazing experience with one of the employees, Eli. He didn’t just care about selling me a phone but got to know me and applied as many deals and discounts as he could.

Excellent customer service! Eli was very helpful and patient through the whole process of me picking a new phone.

Jen Caldwell and Matt were exceptional. Jen included Matt who was learning . She set us up on a new 2 gig program. She found several items that needed updating as well as adding cloud and backup. We really appreciated her time and expertise. She went above and beyond. Great store and personnel. Wish more Verizon stores had a Jennifer

Went into the Ferndale Verizon store today and Eli and Noah were fabulous! Very helpful and professional, thanks guys..

Great! Andrea was very helpful, professional, and extremely valuable to improving my phone. I had to change companies for work and she made the transition easy. She has also earned my wifes business, she is on her way to get a new phone. Thank you very much. Respectfully,Sean P. Carpenter

Called this location six times over an hour and left a voice mail. Never heard back from them and not once did they pick up. I called a Victra in Seattle and they picked up in the first 2 rings and emailed me the appropriate information I needed promptly. Still waiting for a call back from the Ferndale location 🙃

Unprofessional employeesPosting because Ferndale Verizon will not answer my calls back after they hung up on me, I asked nicely to be taken off the call list for sales. The sales call person at the Ferndale store was extremely rude to me on the phone and hung up on me after a snide comment. Completely unprofessional. This is the second bad experience from this place. They lied to us about having to upgrade our phones when we signed up. We didn’t need to and ended up returning our phones when we did our own research into the upgrades. Very very unimpressed with the employees here.

10/10 Would recommend shopping here.Gabe helped me switch from my Virgin Mobile prepaid to a Verizon Post paid. It was quick and easy and I didnt feel pressured on making decisions. Gabe also explained things clearly and was always polite when answering my questions. The store was well kept up and clean as well. Great service and great people.

Eli was great, any time I come to the Verizon store I make sure he helps me. I am in retail management and can honestly say that any company would be privlaged to have him as a salesperson and representing their products. If you have any questions or need any assistance with your products make sure to head to the Verizin store in Ferndale.

Although it was busy I browsed the phones and was helped after just a couple of minutes. Naomi was very personable and knowledgeable, I was having some billing problems and was exploring the idea of getting a new carrier. Naomi helped straighten out my billing through some wrangling on the phone and computer and got me a great deal on a IPhone X max, even lowering my monthly payments. She even got my Apple Watch to work properly as its own line. All of this took 20 minutes and she was friendly and focused on me the whole time (I learned later she is the store manager). The experience couldn’t have been better, I went in ready to change carriers and now I am a Verizon customer for life.I went back about a month later to grab a better band for my watch and Naomi remembered me and wanted to make sure everything was working and reiterated that if I ever have a problem to drop in or call her.One of the best sales experiences I have ever had surpassing all expectations.

This store location is so convenient compared to the other Verizon stores that are local. The customer service is absolutely impeccable, didnt have to wait at all, and had every need of mine taken care of. They even saved me some money on my monthly bill! I recommend this lovely store to anyone with any wireless needs!

This store is outstanding....we recently purchased two new phones, one of which is an iPhone and have had nothing but problems getting ATT to unlock it so we could go to verizon. Anyways, Eli was extremely professional and eager to help us both with our problems. Didnt realize how helpless we were without our phones. Thank you Eli!! Great job!!

Amazing this store is the best! My iPhone got stolen and they were so helpful with helping me get the serial number so I could give it to the police. Breanna was wonderful and so was the rest of the staff. Highly recommend this store. Will be getting my phone plans from them from now on!

Eli was tremendously helpful as I was upgrading my tech tools in preparation for a tripand while I was changing my needs.

This store is so much nicer than the mall store! Andrea and the manager Jen were so helpful while I was trying to find a new stylus for digital art. Dakota helped me set up my new iPhone and knew way more than the T mobile store did before i switched!

Joe and his manager were great!They went above and beyond for me and spent forever making phone calls trying to find a store with a certain phone in stock. Amazing customer service

Very kind, nice, and welcoming environment and people. However, they were not very helpful, and did not seem very well informed about their own products, services, and policies. I recommend avoiding this location if at all possible if you need assistance with a technical issue, policy problem, or troubleshooting.I had to jump through a lot of hoops trying resolve a technical issue I was having with my device, and my issue could not be resolved while seeking help at this location. After leaving frustrated, another nearby Verizon store in Bellingham was able to resolve my problem in just a few minutes.

2 verizon stores cannot work with eachother leaving me the customer to get frustrated. I just switched to verizon and Ive recieved nothing but excuses and lies. The problem Im having is they think they are doing me a favor by waiving a fee when if their JOBS WERE DONE RIGHT IT WOULD HAVE ALREADY BEEN HERE meaning no fee. Further more when you talk to a manager you expect better! But Eli a worker at the ferndale store has zero answers and needs vast better training. He acts helpless with no answers. But the answers I got out of him and the manager have been nothing but false for 4day, no wait 7 no wait 9 now 12 days and likely Ill hit 15 before I should receive my phone. When its 1.5 hours from me, does that make any sence whats so ever! Wish I could have done negative stars.

Good experience. Very helpful

Good friendly knowledgeable staff,

Eli was very professional and knowledgable with helping me pick out a new phone.

Best customer service, Eli was super helpful and exceeded my expectations.

Eli very helpful directing me thru everything, Very appreciated,

I called Victra and got routed to a different store,I was asked to call back with the phone number I originally called I did thenunumber that

Every member of the customer service team was eager and happy to help. I can easily compare this experience to many similar purchases. I affirm this was the most painless mobile phone experience ever.

Dakota and Jennifer were exceptionally kind and helpful with navigating through getting my phone on its own plan. Thank you for your help! You guys are really great!

I was very pleased with the customer service I received from Andrea Poitier. I was in town for vacation. She answered all my questions with knowledge in a pleasant mannerism.

Ive just been through a divorce, after a 30-year marriage, and have never bought a phone by myself before (but Id accidentally killed my phone and didnt want to spend another night without a lifeline). I saw there was an authorized Verizon retailer in Ferndale - open on Sundays, no less - so I headed in, bracing myself for a stressful experience (Im going to feel stupid, Ill be pressured to buy something I dont want, etc., etc., etc.).Instead, I was warmly met by Dakota Williams as I walked in. He was SO patient, understanding and supportive. He comprehensively explained everything and I didnt feel pressured to buy anything beyond my budget. I was THRILLED to learn that this store will be there as tech support if I have problems with my phone in the future, too!I cant more highly recommend this store EXPRESSLY because of my interaction with Dakota Williams. I will be calling to see if hes working any time I have any questions regarding my new phone!

Walked in because I had to do a factory restore on my iPhone and my Apple Watch wouldn’t sync. Sat with Eli and he worked with me and eventually got them to pair up again. I even told his Nicole to let him go home early for such and awesome job. Thank you and any additional lines, I will purchase through this store.

Kit and Eli helped me and were very attentive

Quick and knowledgeable service

I received excellent service when visiting this store. The manager Jenn is very knowledgeable & provides excellent customer service. I purchased 2 phones & they got it all set up.

Nice staff just make sure you ask them to print your Customer Agreement or you could be signed up for unknown extras, receive a month retroactive billing and not be informed of all actual new plan costs Get a written list of all charges because corporate Verizon wont believe you were not informed.

Eli helped us out. made it super easy and got us a awesome deal on unlimited plan.

I always love coming here great customer service by naomi

Breanna Fryer is an excellent help and I really appreciate all her expertise! I would totally recommend Verizon store in Ferndale because of her superior professionalism!

Terrible no knowledge in help and could no retrieve my stuff off my oldbroken phone in fact they refused then messed up on cancelling my old number therefore paying for phone that was no longer in use

TLDR: Avoid at all costs, go to a Corporate location like the store in the Bellis Fair Mall. Rude staff, Im not a difficult customer and I rarely lose my cool but the treatment I received here had me running for the door.I came in to upgrade my phone and the staff seemed very helpful and friendly. When I found out that they didnt have the Otterbox case that I wanted for the bundle pricing I told them that I would just get the phone upgraded another day because I didnt want to risk my phone getting damaged because it wasnt in the case that I wanted. (they only had the symmetry but I definitely wanted the extra protection from the defender)Well at that point they had already transferred my number to the new phone and they were unable (or unwilling) to return the phone and cancel the transaction. The employee started to blame me and tell me that I should have verified that all of the items that I wanted were in stock before I began the transaction.I asked if I could pay now and pick up the same case at another store but all they could do for me was ship it to my home in 3 days and in the meantime I could pay for another case and then return to the store to have it refunded when my other case got shipped to me. There only other store was more than an hour away because as it turns out, they were not a Corporate store.Since this location was not the closest store to my house I opted not to do this as it was very inconvenient and then the employee told me that she was sorry that we couldnt complete the transaction because of an accessory. She told me that I should have verified that the store had everything in stock before I wasted my time and the associates time just to cancel the transaction.I have never been treated so rudely. I took my then non-working phone over to a real Verizon Wireless store and the staff there was more than happy to get my phone back in working order. I still have to wait for the exchange to process on the device that I didnt end up buying so that I can get a new one.Independent locations like this give Verizon a bad name. I should have taken it as a bad sign when there largest poster displaying phones were for the S8. Being 5 months behind on updating product displays is inexcusable in a market where new products come out annually.

This was the best experience Ive ever had in a verizon store. Breanna was great and her co workers were to. Everyone was very helpful.

Came into store and was welcomed warmly. Consult Joe and Jen were able to bring my bill done $70 a month !!!! Also educated me on new phones and products . Very good visit.

I was about to leave Verizon services until Matthew helped me out a great deal thank you soo much. I could not get proper help from calling corporate myself

By a huge margin the best customer service and buying experience I have ever had when upgrading my phone.

Eli is the best.

This was the best customer service we have EVER experienced from any Verizon store. We are full time RVers and have traveled all over the US and visited many Verizon stores for assistance but none have compared to the service and assistance we received from Alex and Rebecca. They had an answer to every single question we asked. We upgraded our old smart phones to Samsung 6S. The ladies took care of everything and managed to make the experience pleasant and thats not something I ever thought I would say about a visit to Verizon. Thank you, ladies. We will stop by to say hello the next time we are in the area.

Breanna and Jennifer are the best! They always treat me well give me the best deals and when I got my brand new iPhone 6S plus Jen did an awesome job putting my puregear screen protector and case. She was super cool nice and knowledgeable! Dont wast your time and gas to drive into the joke of Verizon corporate store at Bellis Fair mall. Verizon 4G wireless in Ferndale is your one stop shop for all your Verizon wireless needs!

Dont arrive on time to work.. If you expect they will be reliable... Theyre not.

Great service from both Noah and Eli tonight!!!

Let me preface this by saying my first experience with Dakota was AMAZING.I had actually purchased my daughters iPhone at the Bellis Fair Mall Verizon store and once we received it (it had to be shipped), they were unwilling to assist us in setting it up. AT ALL. Not even the store manager would assist me. They made their sale and their job was done, I guess. So disappointing. When I learned there was a Verizon Wireless retail store in Ferndale, I went to them, hoping they would help me, even though they didn’t sell me the phone. WOW! I promised them when I could afford to upgrade MY phone, they would have my business.My turn finally came. Dakota had bent over backwards for me even when he didnt make the sale on my daughters phone, but I had promised to come back. I came in hoping Dakota (or one of his fabulous colleagues whom I have also praised in the past, because these people work as a TEAM; so refreshing to see in retail!) would be there. Dakota was just finishing up with another customer.Although I knew exactly what I wanted, it couldn’t be just a “simple sale”. (Rarely is anything ever “simple” with me!)It was a Sunday afternoon and he had to put out a nation-wide search for my phone. In my color, although I wasnt picky. Not an easy task. Turns out, there arent very many even left!When it arrived, Dakota worked diligently to restore it from my (archaic) laptop. (Of course I didnt back it up to the Cloud. Just to the laptop-- over 3 weeks before! ::sigh::) Oy. He had his work cut out for him there, too. What a patient man.I have recommended your store to all my friends in the area who are in the market for a new phone. I hope its paying off!Please give my regards to Dakota and thank him for me once again. He is an incredible asset to Verizon Wireless.Sincerely,Natali F. AsplundP.S. The entire STAFF in the store is FANTASTIC. As I said before, they work so well as a TEAM.. A big shout out to Andrea (sp? I hope I got her name correct. There was another gentleman there as well. I apologize for not catching his name. The store manager, Jen, chooses her people well. Wonderful staff, very knowledgeable, one and all!!!

They are great. Wonderful service. Very knowledgeable.

I always go to this store. Brent knows the scoop and always gets me the best deal.

I went in today to get a Samsung Note phone. It had been a long day but working with Brittanni and Jennifer was one of the best customer service experiences Ive had in avery long time and I am actually surprised that it was at V.erizon. Id Been a long time loyal Tmobile Customer until their service got so bad that my phone wasnt working because of some cell tower issue that they were having and they would not resolve the issue. I went to Verizon as a slightly Better alternative. But I have been won over by the improved service at Verizon. The gals that helped me tonight were so helpful and set up my devices for me, were so patient with me and spoke slow enough for my old, tired brain to process what they were telling me.They were so pleasant and actually acted as though they were happy to help me instead of making me feel like an inconvenience. So refreshing Thank youl!

Could not ask for a better team than Jen and Katelyn. Service was exempltlary to say the least. They are knowledgeable, customer orinated and should be a model for all Verizon associates. We arrived to solve a few access problems which were solved. We were then advised that we had some better options with the new plans that were available, that would give us more access at a lower cost. (Hallelujah) We also took advantage of the opportunity to up grade our old I Pad to the new generation . (Love it - I Pad Mine 4 Wi Fi)Great product, even greater custermer support.Thank You,Frank & Carol Disch

Andrea and her coworkers are absolutely amazing. Highly recommend!!!

These guys are awesome!! Helped me with a Jetpack for my trip. 👍🏼👍🏼

The new guy Zach was able to help me get the accessorys I needed for my phone. Will definentely be coming back!

I had a few issues with my iPhone and Verizon and found Dakota here very helpful, knowledgable, and patient. He got me up and running and out the door.

Great help

Nice Verizon store. Good service

Great service today with iPhone issue by Naomi!

Great service and very friendly

All they wanted to do was sell me a new phone

Awesome customer service!

Great service from Eli!

I was having difficulty with an app and a young man who was new, and his co-workers were able to fix my problem and show me what to do if it happens again.

Naomi was very helpful and patient.

Awesome service at the Ferndale location, ask for Josh.

Very helpful and followed up as promised