Had a bad experience due to a paint mishap. The owner reached out and made sure I was taken care of. Mistakes happen and I was happy to see the owner cared enough to make it right.

Helpful people. I was in and out really quickly which is what i wanted

Ben, Steve and the rest of the stuff where very helpful, from the moment I walked into the store until I left.This store has strong customer service!

The sweetest team. I changed my order two times, and they were patient and kind about it through every transaction. The store is well set up for fishing. Highly recommended

It’s weird that it isn’t Ferndale Drug with the lady who has a British Accent. But I’m not underage and trying to buy cigarettes anymore either. Very helpful staff was able to help me get what I wanted. They even held onto my phone when I forgot it on the counter when I paid!

I was excited to place an order online and do curbside pickup.due to being injured. However, the day I came to pick up my items was such a disappointment! I called on arrival.. After waiting for 10 minutes I called again to ask if there was something wrong. The person on the line had no idea I had arrived. Once I hung up I began timing the wait. It was 17 minutes in the hot sun before someone came out. He said Were super busy today. No apology or a thank you for waiting. Nothing about my waiting for about thirty minutes in my car after being told twice the items would be right out. My first experience with this particular store and I dont know that I will return.

Best secret in Ferndale for hardware and odds and ends. Lots of sales folks to help you find hard to locate items.

Amazing place for home staff and car staff. Variety hardware staff. Love local Ace Hardware! Very helpful and amazing staff. Recommended 100%

Much better than the Bellingham location. Bigger with much better staff

I love this store. I visited often when I lived in Ferndale, I have since moved about ten miles north (our own hardware store is nearby), but I still choose to come to this store. While some staff is continuously turning over (as at many stores similar), there are a good number of staff that do a great job recognizing regular customers, and also knowing how to help and more excitingly, when help is needed. I typically know exactly what I want when I enter the store, but I like to receive help from the team members I recognize for a chance to socialize and pick their brain on my projects. I haven’t had a chance to meet the new owners, but next time I’m in I’ll be sure to, as generally Ace Hardware stores are owned by good, honest people in my experience.

Such a nice young man assisted me today! I needed these special tiny screws for my Tiffany lamp and he found the exact size I needed!Thank You!!

Best place to go if you prefer to be ASKED if you need any assistance finding something rather than walking the isles looking and looking, the employees were genuinely excited to be able to help!! Excelled in Friendlyness!!

It is always so cool i can go and get what i need because i know where almost everything is. Then i ask.BAM there it is . Only 1 time i went there they didnt have it so i went somewhere else to get a wife!! LOL 😂 they suggested a place.

Best customer service ever. I bought 2 cans of paints with ships sail color. Due to the mistake on the company web site, the finished color is not what I was expecting. Nicole the store manager handled my return nicely and professionally, she even helped me picked a new color.

I went into the store attempting to find Home Fire Presto logs.Since their website said theyre sold here.This would be my second attempt at buying them here.The first one wasnt that great either.This one by far was worse.I walked in with my daughter looking for them, immediately I was welcomed for the other side of the store.At his attempt to try to sound cheery, he shouted (still from clear across the store) if he could help me find anything.I said not right now. Since I figured they wouldnt be in, seeing how just about every store around Whatcom County was sold out.The store isnt very large at all, so we walked around and he followed us the entire time. Not at all discreetly.This made myself, and my daughter feel very uncomfortable.So, I didnt even bother asking, and decided to buy them elsewhere.Which I did, the next day.I will never go to another Ace ever again.

It has a very small selection of drill bits over 1/2 in. I did not have experience with their other products. The customer service was great.

Great service all ways a smile 😁

MY HUSBAND IS ÅLWÅYS AT THIS STORE FROM HIS WORDS AND OPINIONS ON THE STORE WAS PRETTY MUCH A HIGH FIVE AND A SCALE FROM 1-10 HIS IS MY LUCKY NUMBER °11°HAS EVERYTHING THAT HES NEEDED PLUS GOOD CUSTOMER SERVICE 💯💯💯

Glenn was a great help and very pleasant. We found what we were after and more.

Small store but with lots of parts and wonderful help.

Taylor/ shaggy was a helpful person really nice guy

Tbis is a great place to shop for this house and flower garden. It gives me confidence in my self and brings me back to when I was a child helping him build a couple house. I thank God for giving me the time to spend time with and him teaching the knowledge of doing yard work and renovating this beautiful little blue house on the Sandy Point beach.

After the way my husband and I were treated there today we will never be back. New ownership as of Sept 2020. Dont be fooled by previous reviews.

Friendly and helpful staff, good selection for small town hardware store, seasonal items have quality and variety. This location is also pet friendly, most of the staff I have encountered love my dogs when I bring them in.

They have a sign in the window claiming the mask requirements are not their choice. Dont they care about the publics health?

Always friendly and almost always right. Ace is the Place.

They wouldnt take back something that was broken as soon as I opened the package. Not even for store credit because I didnt have a receipt.

My go-to stop for propane, tools, and airsoft/summer gear.

Great Customer Service!!!! Love Love Ace Hardware. A bit pricey however Great Customer Service is worth its weight in Gold.!!!!

Really well organized and a better selection of tools and cleaners than I realized. Saved me a trip to Bellingham!

Good selection of housewares and hardware. Just a all around good neighborhood hardware and feed supply store.

The employees are so unbelievably helpful. They great you when you come, just so darn nice. Love shopping here.

There convenient & usually got what you need

Great customer service, I was in the store for 15 minutes and was asked by 5 different people if I needed help. They have everything you need for fixing things around the house.

Everyone is very friendly and helpful. The manager Nicole was so nice and helped me find multiple items and helped me avoid a trip to Home Depot. They also have really random and cool things on sale. Would recommend!!

I come to this store frequently, as a Ferndale resident. I like the store but I dislike the hours of operation, and the employees arent the best.

Went in for a variety of reasons obe the last few days and they were consistently helpful

I came in earlier today, and the salesmen were incredibly helpful. The man at the counter was also very helpful. All in all, great store!

Nice sellection

Helpful staff and reasonable prices.

Very friendly staff and great selection.

Always helpful staff. Knowledgeable and precise.

Staff is helpful and knowledgeable!!

Always helpful in finding what you are looking for

I went in to get some keys made and the person helping me was very nice. They have an automated key cutting machine and the first two keys for my vehicle did not work. They re cut the keys and discovered the machine gave them the wrong key blank the first time. The new keys worked perfect. I had three keys made and I was expecting to pay about $25.00, it was just under $11.00. I will use this service again.

Nice, as soon as you walk in the door someone is there to help.

Sometimes I have what you need but its expensive

Typical annoying staff. Basic ace hardware.

Although I avoid big brand non local hardware stores, in an effort to save miles. Asking for what I was looking for I was told 3 places to look. None of the places had it. To me its a shame when employees dont know there stock or where its located?

Its a good store my sister works at this location

5 star ⭐️

Very helpful people. They always will help you find needed things. I like going here. Plus there is always cute cat or kitten to pet and visit. What an amazing thing to do for a local store to help local furry animal to find forever home.

They always have what I need plus more... Have lots of great sale and clearance items out front

The clerks are always very knowledgeable and helpful, even with the smallest of items. Im so grateful we have this business in our community.

Great place for any home improvement project. Great selection and staff is always very attentive and knowledgeable about inventory. Some things can be a little higher in markup, but well worth investing into local people. Looks, feels even smells like the Ace when I was a kid. They even have popcorn. 👍👍🤙🤙

Local and easy to find things. Great customer service. A bit crowded yesterday 😷

Staff is always helpful and knows where everything is, if they dont have it theyll help you order it in for all your home project needs!

Fast and well stocked with friendly staff

I ordered on line so I wouldnt have to go in.They were very rude to me, employee with mask over chin not covering his mouth or nose kept trying to come close to me to sign a paper, I kept backing up. I told him his mask was doun. He said yeah I know, I have underlying health conditions. If thats true then why have a mask at all he should be wearing a shield instead. Plus people who order on line so they dont have to go in a store dont want to be closer than 6 feet to other people.

Friendly, very helpful and everyone had a smile :)

The best place in that sad little dark town.

Locally owned and operated. Please support real people because 5hey support your community. Great selection too and competitive sales. Please like this review if you support local family owned businesses!!!! Thank you for your time, I genuinely appreciate it and look at every comment and like made on any of my content. Thats my promise as a Google local guide, that is the king of local guides on my side of the freeway in Whatcom county in the United States of America inside of north America which rests onto of the world inside of our galaxy amount the stars and imaginable distances .

Very helpful staff.

The service is great and products are better quality than most other places!!!

Ill choose Ace over the big, corporate hardware stores every day of the week. Can hardly get 20 feet into the store without having an employee ask if you need help which is a far cry from others stores that wont be named. Beyond that, when asked for help or advice you actually get legitimate advice, not just some rambling before they walk off to find someone else.

Good hardware store, but I wont be going back until all employees are wearing masks.

Honestly they have what I need all the time, however they are just so expensive and over priced. Nonetheless, thankful they are here.

Ace hardware in Ferndale Washington is a excellent, top-notch hardware store. Excellent service, friendly staff, knowledgeable, and has a wide variety of products on hand. And if its not in stock, Im sure they can order it.you cant go wrong shopping here.Virgil

Its close by, has lots of useful house stuff.

Warning:Never seem to leave with only what I went in for...packed with good stuff.outstanding service! ;)

I love the store. They have the feel of it really truly helpful hardware store. I feel happy and comfortable when I go in there. They have been around a long time but the same owners.

Went in to recycle light bulbs and the staff were quick to help me with that. Much appreciated!The store was easy to find and in a good location. It seemed a little small when compared with the Ace stores Ive seen in the past, but I cant speak much to the selection they offer because I just stopped in for a moment to drop off the light bulbs.Thanks again for the free light bulb recycling!

Always helpful! I always find exactly what I need!

Love this local Ace Hardware! Im a regular and they help me thru project guidance and the owners, management and staff are knowledgeable, courteous and easy going! FREE POPCORN TOO!

Good store with helpful staff. Theyve got everything.

Ferndale Ace is so refreshing to shop in compared to the big box hardware giants. I’ve always found the store well staffed and am easily able to find employee assistance when I need it, a rarity in modern retail. The staff all are very helpful and pleasant; often going above and beyond to help. This store isn’t huge, but is well organized and has a great selection. So glad Ferndale has a nice local store like Ace.

Fairly helpful. Sold me the wrong part though.

They are always helpful

Helpful folks

They are well stocked with all the key items!I operate a Home Repair / Handyman Business here in Ferndale,a good portion of the time I can avoid running to Bellingham to pick up parts for my customers, this saves the customer money on travel Fees and allows me to finish up quicker and move on to the next project - everybody wins.

Friendly staff helped me with my questions and find what I was looking for.

Selection is always good and the service staff are both knowledgeable and helpful. Its great to have a small town hardware store that saves a longer drive to the big box stores.

Friendly helpful staff that know what you need to finish the job and exactly where its located in the store. They have a good variety for the smaller than box store size. Pricing is decent. The store is clean, organized, and well lit. They also have a convenient popcorn machine than welcomes you in.

Called to see if they had something the lynden store didnt have and they held it for me

Friendly and excellent customer service

They want your money but will not allow anyone to use the restroom. the other three ace hardwares i have been to in the last 4 months have all allowed use of there facilities.saved my money and went to home depot

4/24/19-We went in to look for 12 gauge wire & other parts to make a cable system for 2 espalier apple trees. The person that helped us was very helpful plus he gave us a discount on the cable as we bought 80 of cable. We had a coupon so we saved another $5.00. We like shopping locally & they are very helpful in this store.

Store has just about everything and knowledgeable people to boot. I like visiting just because I have not seen it all.

Had everything I needed. And a bug shotgun too. Lol

Always been great. Close to pick up little things you need and staff is really helpful and knowledgeable. If you have a question someone there can probably help you figure it out.

Wonderful place. Their supply isnt quite as plentiful as the big box stores but you feel good shopping local and you dont have to wait nearly as long to talk to someone who is knowledgeable about what youre looking for. My last visit was for hooking up a tankless hot water heater and needed new flex hose and fittings and flex gas pipe. I was fixed up and the job was done before bed time. Thanks Daniel!

I dropped by at random and found what I was looking for. They also have disc golf discs fry sale and I was able to replace one I had lost recently. Their disc golf stock is limited to Innova brand discs.

Staff is courteous, always kind and helpful. The store itself is very conveniently located, easy to get to, easy to see from main street. The store is very well stocked. They give free popcorn too which is very cool, and they feature cats that needed to be adopted near the front of the store my daughter loves this place because of the popcorn and the kitties and I love it because they always have what I need and are always so helpful and the prices are very cheap as well.

Theyre overpriced, but can sometimes find a decent deal in something random. And their selection of well, everything, leaves a LOT to be desired. Employees are always pretty cheerful, and helpful, but not always the most knowledgeable. But seriously, OVER PRICED!

Every single time Ive been in this store I receive the BEST customer service. Highly recommend for your paint needs especially, their paint department has been wonderful!

Always has what I need.

Good place.

Always friendly and helpful

If you need it they probably have it! Helpful, friendly and local...why run to Bellingham?

I always get what I need. And the staff is super helpful. Hell of a lot better than Lowes