They dont have techs on site even though they still offer insurance that mentions bringing your phone into the store for repair. Theres always a ton of people waiting and 2 people working. This used to be the best place to go, but not anymore.

Awesome staff!! Great store atmosphere!

I will never darken their doorway again. I walked in there were several people standing around and two service techs waiting on customers. The woman calling everyone honey, took customers ahead of me apparently because I walked up to the desk and ask for help, and her partner took my name. She even went out side and brought in a couple that were there after me.I walked out after the 3rd person behind me was called.

Got there before 10:30a. Was told we would have an 90 minute wait. People are nice, so if you dont mind the wait. People not happy.

Was told a 1 and a half hour wait. Currently at hour number 3 and still waiting. Only need a SIM card. Phone rep couldn’t help, online doesn’t work because the main line was transferred from Verizon so the “Account Owner” that exists for the secondary lines doesn’t exist anymore and adding a new Account manager doesn’t let me order a new one. Average time it takes for them to work through 1 customer is 1.5 hours although the same woman has been helped for 3 hours and counting. A walk in behind number 14 in line was helped by her friend that is an employee while others waited. The long wait times were attributed to “short staffing” but they only have 5 work areas and 4 people working at a snails pace on their pads or holding long conversations. During my time I’ve watched 6 people leave and 1 of those was an appointment that was pushed 2 hours back from waiting on them to finish the current customers and previous appointments. Avoid at all costs. You can do 90% of service on the Verizon website or phone representatives. Unfortunately, I was told by both a phone rep and the online help that I had to come to a Verizon store to regain access to my account and order my replacement card.Update: Service took no more than 5 minutes. Waited 4 hours.

They seem friendly. I went in because my phone keeps losing service or doesnt stay connected to the wifi and the guy suggested the sim card be replaced, but a couple of days went by and the sim card wasnt the issue. I dont know a lot about phones but I would have thought there couldve been more to do with the problem, but like I said I dont know a lot about phones lol

It took us two hours to try to pay my deceased sisters account and close it. They did take our money still not sure if her account is closed. The Verizon employee at this location was great, trying to help us cover all of our bases; however, when we had to call other offices for assistance, they acted like we were ignorant.

We came into the store to switch my husband’s brand new pro for the pro max. When we ordered it online, there was nothing advertising that there was even a max for the 12, so we ordered the wrong phone. The lady that asked what we needed kept talking to another employee & it was very uncomfortable. He was walking around stocking, instead of helping customers & she kept trying to get him to help. They both had attitudes & it was very unprofessional. So, now we’re sitting on the phone in the parking lot trying to get the phone exchanged through Verizon online. Every time we come to this store the employees are just unfriendly. A young man with dreads and a lady with long blonde hair, didn’t catch their names, just the attitude that they hate their job & dealing with customers. When people walk in with $1000 phones & $1200 tablets, maybe the employees should be more accommodating. Now I remember why I prefer Best Buy, or Sams Club. If Verizon didn’t have the best signal, which isn’t saying much for this rural area, we would have switched carriers 3 years ago.

Once again a very good Experience taking care of in a very timely manner with all the help necessary I was introduced to a brand new Style folding phone and which I was helped tremendously with understanding the phone

Is there any way for me to contact the store directly? It keeps sending me to some nationwide call center instead of putting me through to the store. Terri said to call her if I had any issues with my purchase, and now I cant get through to the store...

Ruded, cocky customer service, arrogant, clown. this placeshouldnt be exist in the public nor to deal with the public.

My husband and I went in to discuss upgrading our phones and after waiting over 2 hours in the parking lot we met with David. He was extremely unhelpful and rude. We weren’t understanding a few things and he wouldn’t even try to help us get clarification. We ended up leaving frustrated without upgraded phones. We came back a few days later and had Doren as our associate. He was PHENOMENAL!! I wish there was a way to make an appointment only with him. He went through everything with us from start to finish and helped us feel comfortable with our news phones before we left. He worked with us for over 90 minutes helping us get all of our data transferred. If it wasn’t for Doren being so kind and helpful on our return trip, we would have switched phone carriers based on our previous encounter.

Wish could had got phone there instead of ordering

Worst customer service. I just bought a $700 dollar phone I have only had it since December 3rd the guy had no idea what he was doing cause when I got home it was all old messages from a old phone, lost all my new pictures and numbers so the very next day my alarm keeps going off at 5am every morning and no one knew why no alarms are on. I went to 6 different one of your stores and they claimed they “fixed it” went back today to the flint store the man at the door was very rude made me stand outside in the cold why he looked at my phone. He pulled up some weird thing told me to do it through there! I told him that I have been to every store and he says “well stop going to our stores” got in the car and had no idea what to do so my son took it up there to ask and he didn’t even know what to do! He sighed and said well I guess I can put you on the waitlist even though we can’t help you. Needless to say I left your store crying. So here I sit with a $700 brand new phone with an alarm that rings every morning at 5am. So I had to try to figure it out on my own. So I’m doing a factory reset which I will loose everything AGAIN. Not a very satisfied customer. Very sad no one could help me.

Slow, very slow service they need to hired some more people

Teri was incredibly accommodationing. She was professional and answered all our questions.

Love it got good service and people are nice there to

The employees were very helpful and they had what I needed

They told me to call telesales and have a nice day

Complete lack of any management at this location. No professionalism….. when we arrived there were 2 people ahead of us waiting aside from the people being waited on with 3 people working. Once the people being served were done they all went on a “break” leaving 3 of us still waiting

Went to the verizon store on miller rd. I asked about an issue with my phone she had no clue what was wrong with it nor asked anyone to help us.Then we asked about a new tablet purchase and told us we have to order it online instead of getting it at the store.Why we came to the store is to see it and make a purchase

Went there and it was very impersonal, blan and slow.I bought a new iphone, screen protector, case, wireless charger, and a ipad. So I got quite a bit of stuff. The guy helping me name was Stephen.Seemed nice, but told me they don’t touch phones anymore because of COVID. So I left with my purchase to activate the new phone myself and install the new screen protector.I’m no professional and totally messed up the screen protector.... Waist of $50, in the trashThe phone & screen protector were new in the box so I don’t see why he was not able to touch it. Best Buy installs them. Maybe I should go back there.I don’t recommend lack of service to anyone so I wouldn’t recommend going here

This store is amazing!!! Needed help getting a phone for my mother. Could not have been more helpful. A big Thank You to Teri, Scott, Jimmy and the rest of the staff. They all tried to help above and beyond. They acted like a team and would highly recommend this store to any one.

The staff are very friendly and helpful.

They refused to help me with my phone, it wasnt working properly, and I was trying to get back west. My car was full so since I had no way of getting navigated back home because there was something wrong with my phone, I had to unpack and repack my car so I could sleep in it.Someone called the ambulance and cops and I was ripped away from my things and almost my dog, but he is a service dog so they let me bring him. When I asked for police identification I was handed a blank police department card. The police dumped out my purse and left me with dog food and supplies for my dog. I have items missing and my car is not working properly.Long story short I was abducted and my car was sent to a chop shop.

It was good.

I was helped by a man named Alvin.He was extremely kind and helpful

Very nice 👍 good work 😀

All good! AJ took care of my issues. Great job AJ, thank you. Everything was arranged for social distancing. Business as usual!

Terrible customer service wanted me to wait a hour and half to hand me a sim card ...

Needed a new phone, wasnt able to view them in the store due to covid. Ordered online and by my landline phone, which took a lot of extra time in comparison to shopping in store like the good old days. Could not go inside for pick up, had to stand out in the cold and wait. Good thing I didnt need assistance with backing everything up or setting up my phone, otherwise Id be one cold customer! Ive been with Verizon for years, and I recommend them as a cellular provider. 4 stars is because of the additional hassle stemming from covid.

David was very helpful and took very good care of us

Horrible customer service!No technical support!I have a problem to get the register code for a new customer and no one try to help.This is a COOPERATE Store & they tell you to call technical support for helpThe worst customer service!I told them I will switch to another provider because of the bad service, and they didnt care!

TERRIBLE been a customer of Verizon for 17 yrs. Since 2003. 5 lines. Just bought a 1100.$ phone through them . I got a malware virus and went to a Verizon store and they not only wouldnt let me in but said quote... Were not mechanics. Given a useless phone # and told if you buy a car the salesman doesnt help

Wasnt able to go right in to set up phone, as we didnt purchase phone at Verizon. Gave us instructions to go elsewhere.

Went in looking for help because our online service with Verizon was less than helpful/productive (our phones werent activating). Jimmy was amazing! Friendly & cheerful to the numerous customers, welcoming everyone who entered and helping or getting them on a list for more in-depth assistance. Even though we werent a store customer he helped get us in touch with the customer service dept. we needed and said to contact him again if we still had issues. I cant give a better review to any customer service Ive ever received! Go ahead, go in and meet him for yourself!! 😀

Never been there...

Horrible customer service!! Good luck at that store. I would rather pay extra than to go back to that place. Went down hill the last 6 years

Very helpful and answered all my questions.

The people were very helpful and friendly

Blake is the guy to see at this location! He goes/does above, and beyond for us every single time we make our way into the store.The manager AJ is just as awesome too!Great service, great attitudes, & atmosphere always!

The wait time was over an hour and I still didnt get in the store

Probably the worst customer service I have ever experienced. I went in to do a return and when I walked in there was no one waiting. I did not know that I had to sign in, so I went straight to the desk and waited for someone to help me. After about ten minutes of waiting a few more people came. The store associates greeted and check them in while continuing to ignore me. I finally flagged down one guy (had not, he wasnt going to check on me). I told him the reason for my visit and he said OK give me one moment. He walked in to back room, and I didnt see him for another 15 minutes. I didnt have all day, so I just left without getting any help. Very frustrating that they wasted my time!

Awesome and friendly staff! Care about their customers!

Terrible customer service, expect to wait for a long time

Absolutely USELESS! This is a COOPERATE Store & they tell you to call *611 for help! They need to be closed permanently, seeing they refuse to even SELL A PHONE or help a current customer fix their phones!

Just switch to Verizon from T-Mobile because I wasnt getting any service in my job whatsoever and it seemed like I was paying for unlimited but everytime I would hit a certain level would slow down plus Ive been with T-Mobile since 2008 not going to say they did anything wrong but, they never offered any special deals for customers thats been with them forever . Ive had Verizon before and Ive always got great service so well see this is just the first I give them 5 Stars at the beginning well see how it goes over the next 60 90 days

Customer service at this location is basically nonexistent. We were helped by Jimmy who gave us erroneous information regarding a promotion, which ultimately is going to cost us over $1,000. In addition, the phone my husband purchased was not in stock in store, Jimmy refused to order the phone for us, and said we had to do so online. In hindsight, Im sure the reason it was done this way is because the information provided to us regarding said promotion was wrong in the first place. We were told by two additional employees the promotion would be applied so apparently no one knows what they were doing. Super frustrating, definitely do not recommend coming to this store.

They were quick, knowledgeable and realistic.

Service Rep. was courteous and helpful, however the part I wanted is no longer available in V store due to my phone being older. Have to go to Amazon.com. Remodeled store looks very nice.

The poorest customer service I have ever received. Will NOT go back.Sorry, I gave you three, no four chances and you and every time. Why would I go back. My current provider costs less and has given good service.On 1/9/20 I was TOTALLY FRUSTRATED by so called customer service! The ugly saga continues. I would give Verizon a 1 on a 10 point scale for service. There are many other service providers. Check them out.

Over an hour and a half wait, outside or sit in your car. Ridiculous and they couldnt help. Smh will never recommend.

Great customer service. They are usually very busy but get to you as quickly as possible and with their mobile check out devices you dont have to wait in lines. They are always really nice and helpful. They didnt have the screen protector I wanted for one of my phones but were willing to put on the one that I bought elsewhere.

Was greeted as soon as I walked in the door, 2 people ahead of me. waited 20 minutes before someone helped me. Person that helped me was not very friendly. They need more people to help customers that are friendly.

Everything was fine, I had to return to the store a second time. All my phone numbers from my old phone didnt transfer. The person assisting me was very helpful, I just dont remember his name.

Nice place, they redone the store to make the experience much better. They are very knowledgeable and professional and ready to help with anything you need.

Not real happy with store representative, he was pretty nonchalant, like he wasnt really interested in us but just making a sale ! Did not explain the new phone plan, just gave us a few numbers . Put a screen protector on wifes new phone and didnt clean it just wiped it off with his hand, needless to say the screen protector didnt stay on . When I went back about the screen protector coming off another representative told me nothing could do about it . NOT A HAPPY CUSTOMER, first time to Miller Rd Verizon and the last !!!, Ill go back to Bay City where Ive always gone before and have been treated good .

They keep their phone turned off. Lazy af.

We went into this store looking to switch providers. With the bogo deal they had going we didn’t want to pass it up, they would’ve cut our bill in HALF! I was beyond excited to set it up as a business account and get things going we told them we wanted iPhones. After I went over and spent my lunch hour waiting (without having time to stop and eat) and my fiancé spent over 3 hours after I left waiting just for them to tell us we don’t have the phones you want in stock.... I’m sorry-What? We waisted all of this time just for you to not even had what we wanted?!? Should’ve led with that!!!!! That should’ve been the first thing they told us. But instead they do not care about their customers. I called and spoke to the manager Scott and there was zero sympathy from him horrible customer service no apology for the wait time no nothing. We ended up going to at&t after waiting all of that time and walked out with new pro Max’s in under an hour. Along with a lower bill payment. Complete wait of time - would not recommend this store AT ALL. AT&T all of the way 🤷🏻‍♀️

Were supposed to only spend typical 15 minutes here . they are very slow getting anyone out they need to be more faster getting people in and out especially with this virus going on.

I love Verizon, but this location is a bit lacking in customer service.The workers dont seem very happy and they make you feel like youre an inconvenience.I had to ask our rep if he was ok and then he changed his tune a bit... But damn. Not cool, bro.

Great place for cell phones and updating your plan great staff.

After spending 3+ hours with the yellow mobile carrier, just trying to make my phone function and find out when my contract was up, we were in and out in about an hour, with new phones and a new plan with Verizon. Terri was very understanding when we came in in a grumpy mood after a terrible experience elsewhere. Happy to have made the switch.

Customer service is beyond horrible. Was actually told I needed to hurry up when asking questions because they were busy and others behind me had been waiting awhile (mind you I was 1 of those people who waited just as long). Ended up going to Best Buy to get my new phone.......Will NOT return to this store for anything!!!

The new store manager is super nice and really accommodating. He explains things really well! Great store. Would highly recommend!

I love my service with Verizon. I just think they are a little to expensive. But I never have any issues with my service & when I have had issues with them I just call & they make up for it.

Extremely helpful staff, got both my new phones there.

People were very nice and accommodating in the store. Unfortunately I had to deal with corporate while I was there. I have been a customer for 23 years and paid my bills in full and on time and was treated very shabbily by the company. I will be changing companies as soon as I can afford a new phone. But this store is clean, neat and friendly.

If I could give NO STARS, that would be to many for the customer service. Not even month ago, we got a new phone, we had to bring it back, and of course they didnt have another. Wanted to either send us to Saginaw Mi to get one at 7pm at night; or we could be refunded our money which would take 3-4days, and order a new one, and pay for it. Then one guy, called and got one shipped, we have been here 3 times including today, and told 30 minutes well its been over 45 minutes. Customer service personal walking away, just chatting with guest. Really Verizon PEOPLE HAVE LIVES, GET IT IN GEAR...THERE IS NEVER THIS KIND OF WAIT AT ATT&T!!!!!

Took the ability of the store to remove lines away!!!! Waited 30 minutes only for them to hand me a sheet of paper with a number on it, only to be put on hold!! Forcing me to look at other avenues for cell phone service!! Get my bill down and it keeps creeping up with fee increases!! Im on a fixed income and dont get raises!!

Need to really listen to the customers wants. Suggestive selling when and how to please the customer. Not very happy with my new phone or tablet. Verizon until this visit have been outstanding. So one bad experience and I give Verizon a 5+

Like this location because salesman was honest about fees and did not try to oversell. Avoid the Verizon by Courtland Center and make the trip here

If customer service for things is what you seek. You will only find people who are bothered to help you and have no intention of doing more than they have to. 3rd time I have come in for help and both times Terri has told us sorry its not their problem and can not help us. Best off doing things online or talking to the customer service hotline.

I really enjoyed my trip into this Verizon. The associate Dorelle Brock was polite, enthusiastic and knowledgeable. I felt like he enjoyed his job and it was a wonderful experience! I am all done going to other Verizon stores!

Great service, friendly, and very helpful. Was in and out quickly.

The service people are mostly knowledgeable, but theyve gotten to be mostly a store that wants to sell you more products than a place you can get help with the ones you already have. And they dont want to help with non-smart phones.

There is a line and people come and help when it is your turn. Very educated people on the items you buy. I like the option to buy outright or make payments.

Always friendly and helpful. Only complaint is the wait time normally but that’s not their fault. Staffed well, just busy

Never my favorite place, but always helpful. The staff either makes me feel somehow inferior or like I interrupted a conversation more interesting than my business. They never waste their time. Last visit was quick, complete, but rather expensive.

Awesome customer service!

Sales person was prompt and personable. He gave me accurate information on my purchases. I was pleased with the results.

Was standing outside for awhile door locked went back to car try to call them didnt get through. One of the employees came out to another car. I asked him to come to the car he did went in got my phone

The store renovations are complete, the employees are accessible, the digital queue system works well (No standing in a line), and the open-air floor plan provides ample space to browse or sit while waiting for your turn.

Chase and Isham were professional operators who set me up with two I phone X’s for my wife and I in no time. Highly recommend switching to Verizon and working with these two. Great service and competent professionals. 5 stars.

David was very knowledgeable in fixing all the little things to my phone that I could not do on my own what a great person you have working for your company thank you so much!

Representative are not honest about your phone plans!! Be aware of the no contact talk. Im lock in a 2yr contact. The story manager waited on me and told me there was no contact. I tried to cancel a phone line,that was when I learned I had a contract. Cant wait to cancel my lines.

Decent people work here, some are pretty cool. Others just do their job. I prefer working with the cool guys who can listen and answer my questions.

This store is closed until further notice!

The sevice was good

I will never go again

Ask for Frazier! Everything was smooth and easy, and things were explained to us simply. Frazier worked hard to find the best fit for us!

The best store to hit for phone issue

Great cell phone service company to have. Employees are very helpful. I just switched to a smartphone for the very first time and they have been very helpful in helping me get adjusted to the new phone. Thanks Verizon!

Overall one of the best experiences that Ive had at a Verizon store, I was in got exactly what I wanted and was out really quickly

The emplyees lied to me about a policy. Then when. I tried to talk to the manager he blatantly ignored me and told me he wouldnt listen while I stated my case. My family have been loyal customers for 17 years. And are Now switching to the New T-Mobile.

Awful experience here. To be fair I only interacted with one person at this store but he was terrible. I walked in ready to buy 2 new phones (over $2,000) and he was so terrible I left and am going to buy from a franchise store. The guy seemed so inconvenienced by my questions that I didnt want to bother him any more and left. Glad I drove past multiple franchise stores to get terrible service at a corporate store...

Just leaving! I generally get shafty service when I come here but I feel like a princess right now. Everyone working was happy, smiling, and pleased to answer all of my questions without trying to rob me :). I feel like they are motivated to do better. Great management.

Pretty pathetic service. Brought in a defective Pixel XL that wont charge, and the workers wouldnt even look at it. Ive had it for two months as a replacement for my original Pixel XL that had a defective screen. They just kept trying to sell me on an upgrade and refused any further help. I usually go to a Verizon store in Grand Rapids and despite Verizon acting like my $1000 cell phone is merely disposable, the employees at least managed to help. Not the case here whatsoever.

There are allot of claims by other cell service providers about being as good, but I travel, and if you want a service that Truly works in the provided map coverage area, they are the best. I have friends on Metro, Sprint, and AT&T who ask to use my when because they dont have coverage once we get into more rural areas.

No complaints. Provide the services I need