We came in maybe 30 minutes before close and this little girl was NOT happy to make my ice cream.. She was so rude my family just decided to get their ice creams somewhere else. We have always loved cold stone but somebody needs to teach her customer service. We were super nice too she was just lazy and unhappy to be doing her job. Sad 👎🏼 Ice cream was great though.

Went into the store today, July 27th 2021 at 6:05. Two employees were working and I have not had this bad of an experience at one of their locations ever. I planned to pay for my ice cream with a promotional coupon I earned on the website Moocho. I redeemed my points for the app for the coupon for this specific location. I ordered and went to pay at which point they told me their tablet for the Moocho app was broken. I didn’t bring a wallet as they still advertised accepting the app, and I wouldn’t have bought ice cream if I didn’t have a coupon. I walked away at which point they decided to try and put my ice cream onto my girlfriends bill. I’d made it really clear I wouldn’t be purchasing it if I wasn’t able to pay with the method they advertised for accepting. One of the employees did give me the ice cream which I appreciated, however they were clearly frustrated about it and were incredibly rude in the way they spoke to me and my girlfriend after. I tried being friendly and telling them to have a great day when we left, however I got no response and dirty looks. The blond employee who was working was particularly rude. I highly recommend avoiding this location of Cold Stone Creamery.

Love the mix-ins. craving some. getting too late. wish they were open until midnight for the midnight munchies

Today was clearly in need of ice cream. Cold Stone fulfilled that desire.

Go for the charm, stay for the delicious treats.

The ladies working last night on 2/5/2021 were so friendly and happy! My partner and I loved our experience and loved our ice cream just as much. Thanks for being great!

I placed an online order and it was suppose to be ready at 7:15pm. When I arrived at 7:14pm at the store to pickup my order. It was sitting on the counter. I took my order out to my car to find everything was almost completely melted. DONT use there online ordering unless you want your stuff melted. Im very disappointed cause I didnt pay $30 bucks for melted ice cream.

Ordered ice cream to pick up and take home. The blast freeze option for extra frozen ice cream was great! My ice cream was still perfect by the time I got home to Wellington from Fort Collins. And it was delicious, as always!

My blind aunt with one arm can make better ice cream. I was overcharged by rude coworkers who made the worst blended ice cream I’ve ever experienced.

Worker was extremely friendly and helpful. She was very patient given i had no idea what cake i wanted to orderEdit: icecream tasted old. For the price of the cakes the icecream should b fresh. Either the icecream was old or the cake had been sitting around

I always enjoy going to coldstone to get a nice treat. However, tonight I went in, and there was a gentleman in there not wearing his mask... needless to say I was concerned and annoyed. He didnt seem to get anything (maybe a friend of one of the employees), and I couldnt believe that they werent enforcing the mask policy. Im quite disappointed, be aware everyone.

I online ordered a specialty ice cream and our almost a dollar extra to put raspberries in it. I did not get raspberries. Kind of disappointing :/

Workers were very rude when we visited and rushed us to pick what we wanted and get out. They did nit wear gloves and used their fingers to touch our toppings before mixing them in to the ice cream. Even contacted the manager who claimed to make it right. Yet he never did. If you are looking for ice cream pick somewhere else around town!

Best ice cream in town

Always good!

Tasty and consistent

Super ambles the workers arrive and take care of you well, I recommend you fence after your snow, all delicious ...