The bud tenders are knowledgeable, friendly, and always willing to help. Dont listen to the 1 star reviews (aka the haters). Try it out for yourself, you will be pleasantly surprised.
Great experience. Staff very helpful
I have visited this dispensary several times including my very first time when I didn’t know much about buying weed or the benefits. A huge thank you to Josh and Shannon, they have helped me so much on what products would work the best for my situation. the staff is very knowledgeable and incredibly nice!
Big Ups to the Fluent Squad!!!Hands down one of the most easiest shopping experiences in town. I always feel welcome -- theres always deals, and the products are top shelf!Hats off to yous!!!
Great service! Staff makes you feel comfortable and are really friendly.
I had the most helpful experience here with Jay. I will return because of him and i wish everyone was as helpful as him. He is very knowledgeable about all things but and how it makes you feel, he needs to train people because I’ve had no one help me like him. I highly recommend the store in fort Walton because of his great service.
Oh man! These are my favorite peeps in the while world! Kind, knowledgeable, friendly! Love,love,love them!💖🤗
Josh and Jo are outstanding. This customer service and product knowledge are awesome. FLUENT has great quailty bud the Subra and Atlas are my top recommended
Ive been 3 times now and:1. Gotten the BEST customer service by attitude and.knowledge.2. Had a fabulous selection to choose from! 😊3. Have been educated on their many forms of helpful, convenient ways to purchase my ordersA. Online/delivery to my doorB. Call ahead/ Order will be waiting at the store.C. Online/ Waiting for pick up at the store.4. Have been kept up to date via text about daily specials.Suzie is FABULOUS!Front desk associates are always very warm, inviting, AND extremely knowledgeableWould and will recommend everyone I know
My first visit to the Fluent store. I was very relieved to see that their employees are very well versed in their products overall! Their website is up to date on exact prices and stock. They have a decent range of medication either by mg or delivery method. I will be back for another visit soon. Thanks Fluent!!
Loved it! Very knowledgeable! Everyone was very kind spoken and patient. Very relaxed! Jaunte was very helpful and patient and took his time to explain everything to me! This was my first visit. I’ll be back ♥️
The tanks are garbage. They seem to have vapor lock. Gotta work too hard to make them hit. Plus I really dont think the product is worth the price. I will never go back.
Super friendly and helpful! Great daily deals and products! Definently a favorite!!
Products are great...Typically EVERY employee Ive encountered has been awesome...today the lady working the front has an attitude for no reason and is happy to let you wait for a product they may not even have. Indifferent attitude couldnt seem to care less about customers today. I asked if there was flower in stock. Response was maybe but there might not be any by the time you get back there. Cool thanks for not asking. Would take 2 seconds but requires getting off your lazy bumDark hair...FWB 1PM. Didnt catch grumpys name
Knox products are the most effective and consistent products that I have found in the area. I have to drive an hour away to go there or get delivery. Their products are more than worth it for me. Full spectrum and very nice cartridges. The Polaris is my favorite. Puts me to sleep and I wake up feeling good. They gave me 2 free vale pens and are very helpful and polite. I recommend trying them.
Im editing my review. Fluent is nothing but fast, convenient, and professional. My past three experiences have been great. This the fastest dispensary Ive been to. My average visit is less than 20 minutes. This store is now getting stocked more often, and their flower is starting to get pretty good!
I have been using this dispensary for over two years now. I find them to be a great group of individuals, as well as kind and helpful representatives of FLUENT. They have always gone out of their way to make certain any issues that may arise are taken care of quickly. Great staff. Solid product.
Their marijuana is not potent, tobacco is stronger. Not enough available product. Over priced medicine as if patients arent taxed enough already I do not refer this dispensary. Go to muv or trulieve they have strong meds.
I cannot speak highly enough about how awesome this place is. The staff are very friendly and knowledgeable. They answered all my question and pointed me in the right direction on what would work best for me. The medicine is a bit pricey but its better than driving to Pensacola. I highly recommend this place.
The staff here will become your friends after a few times of shopping here. Kayla waited on me yesterday one of my favorites they have working there and she always has helpful advice. Really clean store and never really a long wait.Thanks so much !
I was in the monument place next store to this business. The staff was extremely rude. They came onto the monumeny place and yelled at all of in here that the white truck needed to be moved. Very very rude to yell at people whose family member had just died!! I understand a reserved spot but you dont have to yell at people.
Dont even consider shopping here.
Awesome customer service and great discount! Products also delivered on time with a smile!
Worth a visit! Can’t ask for a better staff! Everyone is absolutely wonderful! Product type selections are a little on the low side. HOWEVER, they’re getting new products & new gear on a regular basis!
Im confused by their pricing. They charge more with some flower products having less THC!
I’ve been using Knox / Fluent for close to a year now and love it. They’re 2 miles from home and I always do the express order. I’m in and out in 10 minutes. The staff are friendly, professional and know me by name. Top notch customer service each and every time. 5 ⭐️⭐️⭐️⭐️⭐️ all the way! ***please stock Subra 600 mg carts! Y’all are always out 🙃***
Very kind knowledgeable, friendly, really get to know thier customers. Makes you feel like everyones family here.. All the workers are dope, super knowledgeable, and will answer any questions pertaining to the your there. Kayla answered all of my questions allowing me to actually get the actual strain/ route of administration that is best for me. Without them being patient, they could just say here get this and have you on our way. But since they get to know you they can give you good advice about what would be best for you.
This place is great! Kayla P is awesome, in spite of her stealing my birthday! All of the employees are super friendly and extremely helpful. The products are great quality!
Fluent is a pretty nice dispensary to visit. The trips are always quick and the staff is always helpful and friendly. Special thanks to Jaunte for all his help with my last order. Its worth a trip especially if your a new patient trying to learn the ins and outs of being a medical marijuana patient.
It was my first time visiting a dispensary in the area. The staff were super helpful and I appreciated the first time patient discount. I’ve enjoyed the products that I purchased and I will definitely be back.
My favorite dispensary. The staff are extremely knowledgeable and will take the time to explain everything to you. They have a lot of discounts and sales. ❤️
I kept seeing bad reviews but this is the closest to me and its still 50 miles away. Anyway, I thought my visit was very pleasant and the budtender was patient and helpful. Ill definitely go back. I actually liked the atmosphere better than one of the competitors in Pensacola.
The people that work there are nice, cordial. The service is another story. I brought my son today. He was the first one to arrive at the store. They were still close, and it took him 40 minutes to come out. They kept skipping himI guess his ID slipped under their keyboard, and overlooked him. Not very cool, in the meantime Im waiting outside. They gave him a $6 off on the cartridge, I think it shouldve been a bit more. Not pleased with that service. Next time we will go to Trulieve in Destin that opened today. If we wouldve known, we wouldve gone there instead of hereWell, next time. Oh, and this happened last month also.
I’m tired of going in there and being confronted by a scowling security guard with his hand on his sidearm. If you want you stand there and pretend you’re the fastest draw in FWB, that’s fine. But, keep your hand off your weapon, unless you’re ready to use it.
Im really glad I discovered this place. Its extremely convenient and Ryann made my first visit feel unweird. I will definitely be coming back!
Staff was friendly and helpful. Kayla answered all my questions and had a great attitude. Looking forward to visiting again! Thanks Fluent.
Once I figured out the online ordering and pickup scheduling, it was a breeze. Our first dispensary along the Emerald Coast to offer flower. Service was outstanding. Excellent product.
Didnt care for it.!!! I prefer flower,and they never have any.flower has been available in Florida for a year now.there is no excuse for the shortage of flower.your competition has plenty
Went to FLUENT in FTWB as a first time user and was delighted how they made me feel at ease. Jo was my consultant and she was fabulous. Very professional, patient, listening to my concerns and incredibly knowledgable. Highly recommend FLUENT in Ft Walton Beach!
Absolutely great experience with Knox in FWB. Very safe, clean & professional atmosphere & everyone was very knowledgeable, sensitive & caring. Hailey & Ryan are awesome! Thank you all for making a difference in peoples lives. Keep up the great work & superior products!
I wish I could rate this place lower than one star! Arrived there everything was good, smooth talking saleslady and I thought, “why the hell not try Knox for the first time.” Huge mistake, they took my milligrams and my money and when I told them what I purchased did nothing for me, I was informed that there was nothing that they could do (after I was told that if I had any problems to call and we would figure out a solution) They wouldn’t even work with me. And I used the last of my points on Knox’s gross tasting/ineffective cartridges and capsules, just because I wanted to hopefully find another place to buy my medicine to HELP me. Do yourself a favor and avoid Knox!
Honestly, I would use fluent as a back up. Ive ran out of product and this dispensary is the closest one to me. The prices are super expensive, I think, because its the only one in the area. AND, they dont even sell flower. Nor do they sell a variety of topical products. The employees are really nice and helpful though. I would give Curaleaf a try. They have plenty of product, flower, strains, and they deliver for free. I apologize Fluent but yall gotta get it together. Curaleaf is definitely beating you guys on every level right now!
New information, now that theyve been changed over to Fluent I am finding some much better quality products. So I will recommend this dispensary because some great new changes has happened there
I have absolutely love Kayla!!!! She always has my order correct!! Super nice and knows what she is talking about!!! I only continue to come to this location because of Kayla!!!
They get five stars from me because they have the best Military discount.
I would first like to state almost every review I had seen on here is positive and most of the recent negative ones are more likely ex-employees that I recognized when I visited Knox at the time. Haters gna hate. I can tell you Trulieve wait-time was annoyingly long. I can get Fluent with Cannabis by use of the express service which I highly recommend before showing up. If you want good service, show up early to avoid last minute delays. Plan ahead. For me, I buy quite a bit that will last me awhile. Be patient and respectful, the staff are quite friendly an can help you better when your respectful. Lastly, the staff are what make the Fluent Experience way convenient 100%. Shoutout to Kayla for her extensive knowledge in Cannabis and for being a NAVY vet. I can honestly say Thank you for your service for serving this great country & providing medicines that have helped me greatly!
Incredible, knowledgeable and very friendly staff! Highly recommended, also LOVE the Express pickup service!
Very knowledgeable and friendly staff. Ther every professional, have a great selection, and the store is always super clean. Thanks for great products Knox!
Concentrate is good but never have any flower. Prefer trulieve personally as they are always stocked up. Once they have flower on a constant basis maybe I’ll shop here again until then it’s a 1.5hr drive to trulieve and before to long trulieve in Destin.
Had an absolute amazing experience with the manager Jo. She was so helpful and sweet. Helped me with buying my vape. Thanks Jo
Here for vacation till sun trying to get some for a good time let me know if you guys can help
Staff should not give misleading the information to patients will definitely do business elsewhere from now on.
Great staff! Very friendly and knowledgeable about their products. After trying the other dispensaries available to the area my personal opinion is that their product isn’t as therapeutic. The THC content isn’t as high as other dispensaries and CBD content is almost non existent except for their CBD specific product. I use my medicine to treat MS.
Im dropping my rating from 3 to 2 stars and this is why. . I started going to fluent 10 months ago when they were still called Knox dispensary and the rating that I gave was originally based on Knox dispensary. Since they have changed to fluent, I have not been happy. I primarily purchase the medicine via The Vape cartridges and two or three of the cartridges that I have purchased there have run out in 5 days. I promise that is not me! The last one was the oil concentrate got stuck to the glass tank of the vape and the Vape was worthless because none of the concentrate was getting down to the coil to burn. I actually took it back to fluent and they ran a hair dryer over it in the back and brought it back out to me and told me it was okay . It was not. I had to throw it away. And like I said, thats about the third one Ive thrown away. And theyre not cheap! So I wont be purchasing from them anymore. Im happier with another dispensary and with this other one moving in right down the street, well have more options and maybe their quality will improve at fluent. Oh also, I dont know whats going on in the back behind the scenes but the employees used to be so friendly and nice 10 months ago and now.. Not so much. Its unfortunate.
Okay people now honestly this is the place to go the only dispensary around that is awesome with awesome people awesome products the only products that actually do make me feel better and trust me Ive been around a long time and I know whats good!!! me and my best friend come here once a week even though its not the closest one we make the drive because again the service is amazing and the products are ahhhh mazing....hehehe... KAYLA AND JUANTE ARE SUPERSTARS at what they do!!! we look forward to the friendly faces....
This dispensary never has anything worth a crap.do your self a favor go to Truleaf pensacola.well worth the trip.they will have indica or sativa or hybrid.there products have much better flavor.
Amazing Company!!! I live near the FortWalton Beach store.& I was visiting in Delray Beach & had a delivery & it was the wrong item. I called & they made a xtra trip that day to make sure i received my correct order. They did not have to!!!. Now for my local store .Once again they went above & beyond to help me. They took the time to get me set up w/ Express to save me time. OVER ALL AMAZING, KIND COMPASSIONATE people that work for this amazing company .If there was more stars they would get a perfect 10!!!@ Thank You staff @Knox Medical.
Editing my review today after the last 3 visits:My last visits have been awesome and fast not to mention the store is almost always in stock now. As I said before, the staff is absolutely amazing; friendly, quick and knowledgeable. The last couple of times Ive stopped by, Kayla has gone out of her way to help me either understand something better, introduce me to new products or just check in on me. You guys are doing a great job and I cant wait to see what else youre gonna drop on us.In response to the employer after their feedback;Thank you for taking the time to respond, however with that being said, I would have used express pickup, but your customer service staff over the phone informed me, incorrectly it seems, that Express pickup is not available with the flower.Not happy with the corporate side at all. Called last Wednesday to find out they HAD the flower in earlier but were sold out same day. When I asked if I could reserve it next time I was told (rudely) delivery and reservation doesnt apply to the flower. Ok. Went at 10:45am this morning to pick it up; sold out again...mind you they JUST got it in today and they told me I COULD reserve it after all...so what gives? Just updated my card and check-up the other day for what?; rude misinformed customer service, and poor business practices? No thanks. My medical condition is epilepsy so I cant afford to be getting stressed out and thats exactly what I am right now; stressed out. Now I have to wait another week to HOPEFULLY get the flower? I gave it 2 stars because truthfully Im always happy with the inhalation (and store staff) but if nothing gives by next week, Ill start looking elsewhere cause Im sure other businesses will begin to get flower eventually.
This is hands down the best dispensary i’ve been to. i have had nothing but positive experiences at fluent fort walton. the employees and patients i’ve met are so friendly and i truly look forward to coming in. they have updated inventory online and i’ve never had an experience where they didn’t have a product i ordered. i’ve found that compared to the other dispensaries in the area, fluent is the most professional and knowledgeable place to go.
Fluent has always helped my needs their product had always helped me stay asleep at night. No more racing thoughts each time when I head to bed. During the day their product has helped my mood swings.
Great service. Great product. Very knowledgeable. We have tried the rest and this is absolutely the best!!
50% off your first visit. Right on.
Great people and medical marijuana at its best top notch award winning quality :) Thanks for being there 4 us!
Ryan was awesome very helpful! Nice place nice people
Its convenient but I will never go back. The people are so nice but the product is horrible. Its unfortunate.
UPDATED TO 5 STARS! (12/18/18)I was able to talk to the girl that I first dealt with the first time I went here (Tashii) and one more time she was awesome! It is really hard to compare dispensaries because they speak different languages. For example one of them will say 40 to 1 is the ratio of THC to CBD and the other one will say 1 to 40 ratio which is CBD to THC. Plus they come in different sizes so Knox has 300, 600 and I think 900 mg and the other ones have different quantities. Anyway, Tashii was able to break it down to me and dumb it down so that I could compare apples to apples. I am forever grateful to her for that! I think Im going to stick with Knox for now!ORIGINAL REVIEW (11/27/18)I didnt know what to expect since this was my first time visiting a dispensary. You have to be buzzed into the place and the receptionist and a guy who looked like a bouncer were sitting behind a counter and theres a small waiting room. Once I was called into the back, thats where all the products are. The girl that sat and explained everything (Tashi) was wonderful!! She was sweet and patient and funny and answered my zillion questions without making me feel dumb! Im so glad she was so nice to me cuz I was very nervous! Im a 55 year old, white, middle class, suburban, stay-at-home single mom with a disability that requires medication. I get sooo many nasty, judgemental looks when I get my opiate Rx filled that I kind of expected the same thing here. It was the complete opposite! I felt welcomed and was treated with nothing but kindness and respect by Tashi! I tried the product a couple of times and its going to take some getting used to but so far its OK. The oil that I wanted for sleep, unfortunately, is out of stock and may be for quite some time but I was promised Id be called when it came in. Ill update my rating later. For now though, 4 stars is perfect for Knox!
Ive been three times to get medication from these people, first time was fin no complaints and good product. Second time i walked in and was told one person was allowed to buy all vape cartridges (irresponsible medicine) so they were turning away customers who needed medication for someone probably reselling their product on the street to make money (again unethical and irresppnsible). Then this last time i went in and was sold 2 deficient cartridges, one didnt even register an atomiser. When i contacted them about a refund or replacement i was told i had to either drive an hr back to the store to get the medicine i already paid for, or wait a week for delivery. Again for what i already paid for. Nobody offered me a discount or any kind of refund or store credit for my troubles. I was just told to either go way out of my way to get what i already paid for, or wait a week when a delivery could get to me. Way to treat a patient with ptsd. #Garbage My advice is to go to Surterra or even better keep dealing with ur street vendors because you will get a better price and more consistent product. You are more likely to get a timely callback and response to a complaint from a street vendor also. Ive never had a street vendor or dispensary in southern Florida tell me i had to wait a week or drive an extra hour for what I already paid for, but these guys accomplished that in 3 trys
Amazing staff and product selection
Awesome staff and Ryann is very helpful and knowledgeable on all products
Good clean & nice store. Great staff & attitude. Thanks
When I preorder they have it ready when I get there most of the time. All of the employees are nice.
I called and asked specifically about an item, was told it was there, in FWB and in stock. When we arrived not only did they not have what I called about and purchased there before, they have NOTHING in the entire indica strain. NOTHING, no vape, capsules nor drops. Even worse they have absolutely no idea when they might get any in! Then she said it was difficult to grow indica during summer months...? Why have the prescription if you cannot buy the right medicine?We were taken completely by surprise. They offered another product, drops in a bottle and no vape. We purchased something for 90.00 not knowing anything about it and expected to spend less than 50.00 today. I called again when we got home and Paloma was very nice but couldnt tell when they might get any in either. She offered a 10% discount on our next purchase BUT why would we purchase anything if they dont have what we need?!? Very Dissapointed in Knox overall.BOTTOM LINE... We will NOT be going back. It felt like we were lured in with a lie and either left empty handed or buy something new and hope it works like the product we would normally buy AND THE COST WAS DOUBLED. BUYER BEWARE!!!
Awsome place they took care of me check. Them out very well informed about the meds
Awesome glad they are in FWB. Service was fast and friendly. Product is amazing
Precisely the way not to operate a viable dispensary, could say many reasons why, just not worth my time. Avoid this place.
Such an amazing visit, Kayla was extremely helpful and knowledgeable.
Highly recommend these guys!!!!!! Very knowledgeable and helpful!!!!! Daniel was friendly and helpful. This will be my place.
What a nightmare fluent is to deal with ! This company has a total lack of compassion, knowledge, customer service and most of all products ! Fluent is a disgrace to the medicinal cannabis industry !
I thought this was going to be convenient but the price for the product is not worth it. Would rather drive to Pensacola
Great staff and products. Thanks.
They just above and beyond to help me
Great product, easy process.
Great customer service
Way overpriced!
Fantabulous
Great service!
Awesome staff
Very professional operation
Pricey