The Starbucks in Franklin Lakes usually has good service. Much better than the Starbucks in Oakland. But today I ordered online and went to pick up my order. There were two employees behind the counter and waited almost 10 minutes before either one of them asked me if I needed help. There was one other gentlemen there waiting not sure if they were helping him. No one made any kind of eye contact just with me. The one girl made a drink put it down and walked away came back and started cleaning. Finally the other guy when he was done drinking his drink and helped a customer who walked in to place an order. Eventually walked over to me to see what I wanted. I usually go out of my way to go to the Starbucks in Franklin Lakes because of great service they give. But after today I may stop going to either store because of the bad service. Why bother wasting my money and time.

Bathroom closed to the public?! Three baristas behind the counter twiddling their thumbs. Service was courteous and quick though. If nature calls when in Franklin Lakes you either make it home or find a gas station.

Friendly staff and great coffee

GOTTA HAVE MY LATTE

Best Starbucks I have been to. Teddy was an absolute pleasure to talk to and made my drink just right! Will be back for sure!

Post Corona it just isnt the same. My birthday was in March, everything was locked down. While they extended my birthday drink till June 1, that was just not long enough for this area. When I inquired, the girl at the counter was just nasty about it and telling me that her birthday was in March too and she didnt get birthday drink either. Sorry but you work there.

Old employees have gone and the new ones are just dirty to be honest. Their work stations are not clean and it used to take 5 min to get my drink I am now waiting 15 minutes. Will not be returning.

Holiday cups

What a great coffee shop. The people that work here are always very friendly. Its a cool place to hang out and chat with friends over a great cup of coffee.

Always great

Very friendly place

Come for the iced coffee, stay because Teddy the barista is the most adorable and charming Starbucks Employee you will ever meet.

I love Starbucks I go there a lot! Love the pumpkin spic latte and the double chocolate frappe! also I really like the cake pops.

Always the best has everything you could want from healthy snacks and protein packs to great drinks and a feel at home atmosphere my favorite place to go to

I loved it here. I work in North Haledon and usually did my Starbucks runs at the Wayne location. Little did I know that this gem was 5 minutes away! I love that it’s in the same plaza as playa bowls AND market basket. And there’s a chase bank?! Location is great. Also, I was able to get my oatmeal with steamed almond milk that the barista kindly did for me. Game changer! Super nice staff. They do customers of the month which is pretty cool also.

Another typical Starbucks nothing special that I would say wows me. Though nothing really to complain about. It has ok service its not to often Im wowed. At least I know what Im getting when I go in.

L💖VED IT...GREAT SERVICE...CLEAN AND TIDY...FOOD WAS ESPECIALLY DELICIOUS...HAD BREAKFAST...SO MANY WONDERFUL CHOICES FROM WHICH TO CHOOSE...COFFEE DELICIOUS...VERY WELCOMING ATMOSPHERE👏👏👏💖🙏👼🇺🇸

Only been in a couple of times but there’s a male employee who is exceptionally nice and provid d great service.

Fives stars only because Shane is the best barista working there. Miss Neil the barista, what a loss for this store.

Awesome little place but needs more seating

Regular Starbucks chain store. I personally dont drink coffee and their hot chocolate options are not tasty at all. Dunkin Donuts is a better choice.

They never get a drink order right. I hate to ask to have my drink remade because the employees will roll their eyes at you and give you an attitude. When I pay $4-$5 for a drink I would like it to be correct and be full to the top of the cup. When I order and pay for a Venti I want a Venti not a Grande. If I order an iced beverage I expect them to follow the recipe exactly so I get a consistent drink from Starbucks to Starbucks. The Baristas at this Starbucks dont feel the need to measure anything properly so the drinks are either watered down, too sweet, or too strong. I know Im not the only person that feels this way because the last time I was in there two separate people asked to speak to the manager and they were told the manager was not in that day. They might want to consider having a manager on duty at all times and train there employees on consistency.

I love this Starbucks very friendly and down to earth staff best Starbucks in the area. If I could I’d give 10 stars.

FANTASTIC!

Nice place clean beautiful people

Good quick service. Wasnt busy when we went, would be a great place to catch up on some work.

The coffee shop where everybody knows your name. Always a cheerful and friendly staff.

Great service.

Jessica rocks, awesome Barista

Dull. No music. Staff was perfunctory, not friendly. Low food inventory.

Good coffee, clean restroom

Another Starbucks, good and fast coffee

Worst experience at a Starbucks in my life! Avoid at all costs. Horrible service

Typical Starbucks. Bitter coffee, sad looking food

Starbucks, Franklin Lakes ... Service was slow because there was only one person making the beverages.

Very efficient.

The lady yelled at me to hurry up and order. I was actually the only one in line. I ordered coffee. Black. And I found a full spider body in my coffee!!! Will never return and suggest the same of you readers.

Best Starbucks crew around!

Staff seemed; why are you here? They serve coffee, may try to smile a bit

Same as every other Starbucks.. But horrible parking

Great brownie and drink very fresh

Jennifer is an excellent Barista

Close to one work location.

HORRIBLE MANAGEMENT!!!!!!

Always great service!

Good drinks

Consistently good

Staff is great!

Great staff!

Great

Terrible juniper latte

Clean bathroom.

Best Starbucks staff.

Love it

Standard Starbucks.