We love sparkletts. Always have delicious water all the time. I’m a fan for life. Anytime we have had an issue with our dispenser they have replaced as quick as possible. I do believe that the company should provide a free once a year cleaning of the dispenser to help keep their equipment maintained.

Always reliable and friendly service. Easy to add more or change amount of bottles. Delivery guys are great!

I signed up and my first delivery was supposed to be today. They changed the delivery date to tomorrow without my permission. We wanted our water today, not tomorrow and this is unacceptable. I wrote them to fire them as they do not have 24/7 customer service or I would have done it nowUpdate. It now says August 6th with no explanation. I cant fire them on their website, so Im on hold waiting to fire them and it is taking forever. . .

Weve had Sparkletts at our business for several years. Last month our hot / cold dispenser leaked and dumped 5 gallons of water on our lunchroom floor. I called the number listed for the Fresno office and the recording asked if I was an existing customer which I chose but I got stuck in a recorded message loop. After 45 minutes with nobody answering I hung up and looked for different numbers. I called DS Water Headquarters in Georgia, Primo Water Headquarters in Texas and a number in Florida. Each call had the same recording which nobody answers. I got the idea that when the recording asked if I was an existing customer or a new customer I chose new customer and someone answered. First question she asked was am I an existing customer or new customer. When I said existing she threw me back into the no answer loop. I tried again and this time when she asked the magic question I said, Please do not hangup on me but I m an existing customer. Boom, hung up. I sent an email to headquarters telling them I was canceling my service, wanting equipment and two full bottles picked up. I told them I was canceling my payment and for them to adjust with the credits they would be picking up plus the 5 gallons on my floor. Driver showed up and I told him I canceled. He picked up everything, I asked for a receipt for what he was picking up but he told me he did not have the ability to write an invoice. I told him to have his boss call me. No call.Then I got my bill. Not only was the previous months bill on it but no credit for everything we returned.We now have Culligan and they answer their phone.

I love the service. I never recieved a bill however, nor a text, email anything to say my service would be disrupted. I thought I had signed up with my credit card. Now they are not delivering, not responding, and I cant get into the account to make payment or anything else! I dont have my account number. You cant do ANYTHING WITHOUT YOUR ACCOUNT NUMBER. SO SAD! And now after being on the phone waiting for an hour, I dont think this is a good company.

Fair prices. Great delivery guys. Prompt and punctual. Our office loves the convenience of fresh clean hot and cold water. Great job.

I have called six (6) times for someone to come pick up my water bottles and dispenser due to me moving and no longer needing the service. No one shows up on the day they are suppose to come.

So very happy with this company,My delivery Man is very courteous and kind and friendly.Best Water in Fresno California.

I was happy with my service until covid hit. We were all sent home on lock down. No bills, no emails. I call in March because I was wondering - they had sent me to collections without any warning. I took care of the whole situation. Called back to get service reinstated and after being on hold for an hour was told that was not possible - I needed to call collections agency. So I did, they laughed and said it was all cleared. I called Sparkletts back and again on hold for an hour. The customer service people nor their supervisors could figure our how to handle this. Kept telling me to call the collections agency. Not bright people. Bad business. So now I own my dispenser and a few empty bottles. I will fill up at the grocery store. I will never do business with Sparkletts again.

I regret signing up. Ive been rescheduled 4 times for delivery with no courtesy call email or anything. Ive never experienced such an unprofessional company. Try calling the 800 number and you will be on hold for hours. Dont use there services you will be disappointed.

Great service and value for the reasonable cost.

Im shocked at some of the negative reviews that Ive read. I have had nothing but positive experiences. The delivery person is top notch a professional with great customer services. Even after Ive forgotten to place my bottles outside he stopped and knocked on my door. When my water dispenser broke I had a replacement the next day. I had paid issues once due to my card expiring and was assisted in a very professional manner and was delivered water after the truck had left. Im very pleased to say the least.

We have been with Sparkletts for years! The service is wonderful, water and other products are fantastic!!

Zero stars, they have no showed on 3 delivery dates without any notice.

I love this water. Its tastes good, the drivers are very nice and professional. And the price is great! And I love the under mount. Super easy to load! And the hot water has a safety mechanism so I dont worry about my grands getting into it. And the hot water is boiling. It makes my coffee, oatmeal, and tea in minutes! Thx, Sparkletts!

The water service is great I thank u for allowing me to be apart of u guys just having problems with the web app its not letting me log in to pay my bill

We had to move and they said they didnt deliver to new address. So we cancelled account and told them to come pick up their water fountain. They didnt come. We moved (only 5 miles away). Called them again, they said they would not come there to pick up the fountain. We tried to get them to come to my work, which is in the original town and they said no. So after 2 years they have now sent us to collections because THEY would NOT come get their water fountain. BS nothing but BS.

Service is nill..customer service is dumb..deleivery guys got attitude..

I have been receiving services from this company for a few years and I am definitely satisfied with my service. My delivery person always provides the best service and makes himself available for any changes or needs we may have for deliveries.Most of us purchase bottle water anyways why not have your water delivered to your home?

They are ok but this morning when I went to change the 5 gallon I found a small clear plastic cup in the 5 gallon I gave my one year old water from that 5 gallon I think they need to check there 5 gallons before filling them up again

I was promised delivery today..never showed up or had the desency to call...very disappointed 😞

Sparklettes water is delicious and the company has awesome delivery service, great prices, and a variety of products to chose from. I highly recommend.

EDIT: I originally gave two stars because there were issues with my delivery. Sparkletts has since corrected the issue and my water continues to be delivered before noon on delivery days.Ive been getting Sparkletts for over a year now. Ive had constant issues with their delivery. Some weeks the delivery guy is at my place by 9 AM. Other weeks I dont even get my water delivered on the delivery day. Recently I didnt get my water delivered on the day it was supposed to be delivered. Nor did I get it the next day. I called Sparkletts and they told me that my delivery route is under staffed and that they werent able to make my delivery because of that. That is absolutely unacceptable! You guys should call the customer and let them know if you arent going to make the delivery. They expect you to go a month without a delivery? Absolutely rediculous!

Service is great and friendly 😊

Theyre not answering the phone. Is this place out of business?

Great service and prices.

Weve always had great service except for one time five years ago they said we had 14 empties on hand. Since I didnt catch it soon enough, they wouldnt correct it so I canceled. Tried them again a few years later and everythings been great 👍. The prices are high though. Delivery guys are always courtesy and friendly 😉. Havent had to deal with customer service again so not sure if they are still rude 🙄.

They were supposed to deliver today. Haven’t heard word one. Can’t get thru on the phone either.

My experience has always been excellent. My delivery guy, Freddy, is very dependable, friendly and willing to go the extra mile. Highly recommend Sparkletts.

I canceled my service as a new customer, paid my deposit and was scheduled to receive my water so on that day it never came i called and they said it was rescheduled for the next,, with out them even calling me to let me know that it was rescheduled NO COMMUNICATION so i waited until that day and sadly it happened again that after it was supposed to arrive in that mourning it did not... I called and told me again that it was rescheduled once again with out any notification .. Bad business i canceled it and still waiting for my refund just like i was with the water

They randomly change my order each delivery. And delivery fee us almost $7 which is not mentioned anywhere during the signup. Worst service ever.!

I wish I could give them a zero!!! Completely stopped delivering water...lots of excuses. Ridiculous hold times. Very long time customers. An agent takes calls 3.000 miles away. I have a dozen empty bottles collecting in front of my house. Delivery date promised not completed. Look for a company with some customer service.

We have been Sparkletts customers for 13 years. The delivery is great, and the equipment service is prompt. If there is a problem, they will replace the unit with out a glitch. I recommend this service.

Quick and simple way to update orders before delivery

Ive been using this same water service for over 20 years, drivers go above beyond. Im signed through Costco so my costs are low.

Extremely knowledgeable drivers with GREAT customer service.

I just signed up for their water system and checkout / recurring amount was $30.81 including their Dynamic energy surcharge (delivery?). They charged my credit card $50.00 I downloaded the app and now my fees are some how showing $62.82 what a scam!!!!! Can not even cancel yet because they have no customer service on the weekends. I’m going to report to the fraud department at Wells Fargo and I took screenshots of the check out.

5 Stars

I’ve had a great experience with this company. I love their water.

Good service great water

I love sparkletts! The delivery guy is one of the best examples of customer service I have experienced. If we forget to put our empty gallons out he will ring the bell to remind us instead of just dropping new water and leaving,if we are short a payment he will ring and let us know to give us time for paying instead of just passing us by. He offers to carry the water in for me.i really appreciate the awesome service! Ive had the machine for 3 years and never had a problem. Reasonable prices!

Love this company very good customer service even our delivery guy hes amazing great

Great water, delivery is always on time. no complaints here!

Absolutely horrible! I have to call in every single time to get put on schedule because they consistently skip us and even when they show up they skip our upstairs office for months!!! Absolutely unacceptable!

Excellent product and service

Cancelled several years ago. Terrible communication, unreliable service, charges for deliveries not made. Very frustrating company to deal with.

Cant seem to even answer the phone. Good luck staying in business. Forgot who comes first clearly.

Great tasing water with crisp taste that also has a clean and fresh note. Delivery is super convenient and affordable.

Great customer service. My water dispenser developed a leak, so I called their Fresno Facility. When I explained that I had just had a hip replacement and could not bring my dispenser to my business for an exchange, Angie gave me the mobile number for the delivery man, Cody, who immediately made a special trip to my home to deliver and setup my new dispenser.

For what I get the price is agreeable, and the delivery guy is professional and courteous.

Great service! Amazing Delivery team :)

The workers obviously do not take their jobs seriously, nor do the Customer Service reps. I love that this type of water service exists, but this branch really needs to observe and improve its interaction(s) between the employees and customers, its just not where it needs to be. -HOPEFUL CUSTOMER.

Worst customer service I have ever encountered, ever. I wanted to get my great-grandparents set up so I called and it was all good. Delivery date comes by and no show. Mind you I have to take time off of work to be there. Anyway rescheduled it for a week later and no show again! Wth?! I was furious, they said the route manager had rescheduled it. I had received no call informing me of this reschedule and all they could tell me was they didnt know why. When I asked for a manager they couldnt find one. Really? I work with people everyday and we would never do that to a customer! I canceled both of my accounts then and there! I will not support a company that fails their customers.

No stars if allowed. They put me in collections TWICE! Did not take my payment twice which then in turn they put me in collections twice. For which jacked up my credit score. Awful Awful company.

BUYER BEWARE!!!!!!! 🚫🚫🚫🚫I would give no stars but as we all no we cant. But horrible horrible water company. Please please avoid this company at all cost or they will steal from you every chance they can. Im glad my father finally decided to cancel his services with them. Please be smart and stay away from this company and also read well they have other companies that run off them 1 being Alhambra.

Great service and very friendly staff.

They started off great, however, the never answer their phones. Most importantly we have gone without water for more than 5 weeks. This is ridiculous. I have complained to corporate offices and they said they would get on it right away. NO WATER!!! Does anyone know another company that does want our business? Worst is they deliver upstairs and dont give us our water. Ridiculous. Water is good which is sad that we cant get it at the offices.

This company bought our supplier Alpine Water and never informed us. After the first delivery, I called and asked that as done before the water was to be placed in the rack beside the garage and not on the front porch. I was assured that would be done. It is not and now we have two more deliveries where the water was left on the front porch and the empties were not taken.

Gave me great service.

This company is the WORST!!!! We had a complaint and rather fix the issue the MANAGER said we can cancel your account no problem!. The next week they came to get our water unit. The Customer service is back east somewhere and the Fresno branch just gets dictation from them. ADAM at customer service is AWFUL!!!! Rude and could careless that they screwed up.

Im trying to get new service and nothing. Its been almost a month. I have not received a call or any service. I guess its better to buy bottled water from the store.... at least I know I can always get it at the store. Really upset

Terrible customer service! Never answer the phone or return calls. Extremely unprofessional!Agreed to hold off on depositing payment until the 3rd then deposited it anyway. When I called to complain, they basically said Too Bad.This is after Months of trying to wrangle the auto pay into a date After payday instead of before (they bill every 28 days, Im paid once a month) and months of them holding the check, as agreed, they screw up & I have to pay for it without even an apology! Im done! I can get cheaper water at the grocery store and Skip The Attitude!

Great service, delivery people, water and price

Have had great service!

Sparkletts bought out my previous water delivery service I had used for years, that I had never had a problem with. From the very beginning, and every month since, I am on long holds with customer service regarding some issue they cant seem to get right. This type of poor service and incompetence is something I would expect from a cable or cell phone company, not a water deliver service...I plan on switching service ASAP when I have the chance to research the competitors in my area.

I have had great experiences with the efficiency, reliability and good customer service from Cody who delivers my water in Midpines.

Call Culligan or another water service! Do not call Sparkletts. I set up new service with Sparkletts. They canceled three delivery appointments without ever giving me a courtesy call letting me know they were not coming. At the end of each day I had to call them only to find out they were not coming. I canceled service even before starting. Wasted three days waiting for these incompetent idiots. I should have read the Google reviews before calling Sparkletts. Stay away !!!!!!

Dont buy from these thieves. The guys out for deliveries can care less about what time your business opens or when you are home. They deliver based on their scehdule. If you dont fit that schedule they will leave how ever many bottles they want. Once you call to complain they will force you to pay for the bottles anyways. SAVE YOUR MONEY & SAVE YOUR TIME. This business also goes by Alhambra.

STAY AWAY FROM DS SERVICES, Please take this as a Extreme WARNING!!!!!I set up my account with them thru Costco, thought it was going to be awesome------ But NO, Why you Ask, could never Log into the website to pay my bill, so then call customer service to pay by phone- well that cost you an extra $7.99 to pay for a what should cost a $4 for a 5gallon of water that they charge $10 on -- Ohh wait, you have to be on hold for about 45 minutes till you get customer service on the line, Ohh and if you go out of town for extended vacation like I did, even tho I called and asked them to not deliver water for the Summer cause I was going to be out of the country on vacation, and paid my bill off they sent me to collections for non activitie and for me owing them for the dispenser Even tho I pre paid my billSo after being on the phone with DS - which was no help, got transferred to collections department, they told me where to drop off the dispenser, and when I asked for the Hours of the drop off facility- They said They didnt Know!! I asked for a phone number to the facility and again the answer I got was I dont Know your going to have to drive over there and find out for yourself,Im happy for Sparklets to no longer be in my life

Overcharging when I told them to cancel the service they then agreed on lowering the price well too late so I closed the account and then they send me a bill saying I owe $31.54 and charged me $4.00 for a paper invoice like I never asked for a paper invoice I get all mine online you guys a greedy i will send a check on it that says -$4.00 for processing the check.

Tony is awesome and we love the water!!!!

Angie was very helpful she helped me get the deliveries back on track and lowered my water bill. Thank you Angie

They have gotten my delivery wrong 3 times so I cancelled and now they refuse to pick up the dispenser and water bottles. Please do not use them.

Stay away from DS services. They are incompetent and unprofessional. I ordered water and they never showed. The receptionist at DS services for sure hates her job. The least they could have done was to call me and let me know they were not coming. I had to call them only to be told very rudely that they had reschedule me for the following week only not to show again.

I have been a customer for over 25*years! I may make cut backs on some things now that Im retired but I will not go without Alhambra water!

Thank you for wonderful service!!!

THE WORST CUSTOMER SERVICE EVER!!!!I have been getting phone calls for an account charge while I dont even have sparklett account nor I used the service ever in my life.I keep telling that they are calling the wrong person, they literally hang the phone on me every each time after I say wrong number but still keep calling me in every week.This time I called them back to nicely asked to be removed from the phone list. They hang up on me 3 times after they realized what I am trying to say. I am not even mentioning the way they talk because someone missed a payment (definitely not me).RUDE SERVICE, NO PROFESSIONAL ETHICSI wish there was an option to give no starts at all!

I do not recommend anyone do business with this company, they are the most irresponsible and worst customer service company Ive seen. They put me in collections for a mistake they madeThey threatened to affect my credit.They never delivered water for more than 3 monthsAnyone reading this post not trust this company are liars

I actually give them a zero rating, their service does not even deserve a one star rating!! Horrible customer treatment and service!

This branch operates very unprofessionally and if you let them they will take advantage of your pocket book and continue to rib you clean. I originally signed up for a 30 dollar a month deal then all of a sudden their flooding me with bottles and I begin being billed up to 80 dollars a month without my permission. Called to resolve issues and the managers locally take no consideration for its customers

Great Service! 👍🏼

I had my bill at 5.99 a bottle tell i check today i not paying your new price of 7.49 a bottle how about you come pick up your over price water bottle at the end of the month i been doing business with for years at 5.99 and you try to rise the price on me i call to leave a message and all your stuff have full mail boxs at one time you real dont care about your business here the deal you can call me back and put bottle back at 5.99 or i can call it quit with you guys and like i said i not going to pay this last bill tell it made right i will call you guy tomorrow and tell you put thing back to normal or i will call it quit with you

Horrible. Horrible. Horrible. We had two businesses and 2 accounts with them. We had assumed the accounts were linked. Every time a payment was made, it was going to one account and not the other. Subsequently, the other account went past due and sent to collections. Upon trying to resolve it due to the miscommunication, the multiple CS reps I spoke to after waiting on hold for 45 minutes, could do nothing about it saying once its in collections its out of our hands. To make matters worse, the collection company they hire wanted nothing more than to get paid, even after sending a dispute letter directly to them AND to Sparkletts with exact info including account #s, payment amounts, over payment amounts, etc.. ZERO response from either, only harassing emails from the shady collections company demanding payment, even after multiple emails in response asking about the dispute letter. We are withdrawing our service to our other business and taking our business elsewhere.

The driver is very nice and delivers on time!

I have cancel the service but they continue to delivery. Now I am in collection. They will not take their water back.

Great customer service

Amazing service!

Horrible customer service. They do not deliver when they say they will. Our entire neighborhood was skipped and they have not done a thing about it. At least give an explanation.

Worst decision wver made to purchase from this company!!

Great service Amazing delivery team!!!!!

Quick loading and paperwork is ready

Good customer service

I cannot believe these people are trying to charge me for water that we did not receive we were with Alpine Drinking Water and they sold out to Sparkletts water and now they want me to pay for something we have never received can you believe this

This company has there heads in there ass, they cant deliver on time and have poor customer service.

Customer Service Rep - Friendly, but could not provide service hours for the Fresno location even though I provide the full address. Really?

Fantastic Service!

Good

Terrible service nobody answers the phone and water is never on time!

Good water.

Excellent Service!!!!