Be Warned! I didn’t listen to Alex.I took my AirPod Pros in for a warranty repair, which they confirmed a day later. While they offered to do the warranty replacement for free, they said the case needed to be “serviced” for $105. With the “service” of the case, I would them get three new pieces back. So, a whole new set of Airpods…Only if I agree to the $105 “service” of the case for “corrosion”. Mind you, the case has never had an issue.When I asked Pearl if this is a handcuff that Apple makes them do, (which I would understand and only be kind of annoyed with GatorTec) or is this just a bait and switch on their part.She declined to explain why in any way and was very short and didn’t want to talk about the company policy and abruptly told me to “come pick them up then”.When I contacted Apple, they sent me a FedEx prepaid box the next day and will have them replaced under the warranty $0.No questions asked, all done over text chat.Either Apple is forcing the Local Authorized dealers to do this……or GatorTec is doing the bait and switch, then wasting locals time and efforts. Not cool and be warned Gville!Silly me, I did read a 1 Star review before I started the process, that said exactly this same thing and I thought I would give GatorTec a chance and I’m sure they will let me know when I drop them off if.Nope!

They work fast!!I was given a 5-6 business day repair window. The job was done by the 3rd business day!They provide up to date comments, so I was able to follow along with the repair process.Lastly, they cleaned the outward portion lol. It was a little messy. Mac operates and feels brand new!

Came with an Apple ID issue. Dan approached me before I could look for someone. He was very professional, and personable. Fix my issue in a few minutes. I would recommend GatorTec to anyone that wants a down to earth local feel.

GatorTec and their fantastic team members helped me get my apple devices up to date and back online for my business! Chandler had multiple devices fixed within an hour and was very understanding of my concerns. I will defiantly be coming back to GatorTec if I need help in the future

As a premiere Apple partner, they continue to earn to accolades of so many customers. They excel in both sales and service, providing support before, during and after the sale. No doubt, they are the go to place for Apple.

Not only did I have my keyboard replaced for free, but also my battery for no charge. Pun unintended. I’ve gotten my laptop back after only 4 days. Totally Recommend this service!

To everyone in Gainesville. Gator Tec is one of the most professional businesses in town. The service is unbelievable. Dan one of there staff did an amazing job for me and my company, the guy was spot on.. friendly, willing to help, and communicates as promised. I will give him and this business five stars *****Friendliness 5Proffesional 5Service 5I will recommend to anyone to go here foe there apple products and service. Ask for Dan this guy is analyzing.They made my day ..👏👏👏👍

I never thought I would have such a weird problem with my iPhone! A window opened and would not go away, so I could bot even use my phone AT ALL!Dan, at Gator Tec fixed it in five minutes!T-Mobile could not help me, nor could the Apple Help Desk, my work schedule would not allow me to go to Best Buy, and Gator Tec was my second option… now it is my first!!!After Dan fixed my phone, I asked him how much I owed him, and he said, “Nothing at all!”Thanks Dan!

They fixed my Mac in two days! I dropped my MacBook Pro and the screen broke on a Sunday. I took it to Gatortec Monday morning. Wednesday morning I got a call that it was ready to be picked up. I have AppleCare, so the charge was $99 dollars. The people working there are very professional and nice. By the way, my Macbook screen works perfectly.

Been a loyal customer for 5 years. We have alot of apple devices and kids that thrive on tech and they are always helpful and fast with our service reqs. Highly recommend. Thank you team GatorTec!

Pearl, is very informative. call her or come in for all your questions.

Had an audio issue with one of my AirPods. Called Apple and the rep told me the issue was likely under warranty coverage, and set me up here for a diagnostic to check. After dropping them off, GatorTec told me that since there was “evidence of corrosion,” I would have to replace the charging case too which would cost $105 since it was out of warranty. Asked to replace just the AirPod with the issue as I had no issues with the charging case. They told me it was “Apple policy” that they couldn’t replace it without replacing the perfectly functioning charging case and there was nothing they could do. Didn’t sound right so I called Apple to check. Apple service rep got supervisor on the line who told me “that’s not our policy. I’m not sure what the store’s policy is and it could be different than ours but it’s not ours.” Apple agent suggested sending the AirPods directly to Apple, and even sent me a box with a shipping label to do so. Went into GatorTec to pick my AirPods up to send to Apple and told them what Apple said. The employees at the store doubled down and insisted that they were just following Apple’s repair policy. Sent the AirPods off to Apple and they replaced the malfunctioning AirPod which was in warranty and didn’t charge me a penny. Either Apple or the repair shop that wanted to charge me $105 to repair AirPods under warranty was being dishonest about Apple’s policy.

Be advised, they are looking for any reason to not work on your computer and pocket the assessment fee. I took in a MacBook with software issues and was told they wouldnt even try to fix it because I had to replace a defective battery under AppleCare years earlier. Everything Mac downtown is way better.

Great place to get repairs with AppleCare+ !!! They send updates throughout the service and are very friendly!!

Ive been a GatorTec customer for 7+ years, and I dont go anywhere else for my Apple devices. On a recent service, they saved me a huge sum in repairs by letting me know that my out-of-warranty laptops keyboard issue was actually covered by Apple. Even with ordering new parts, the repair took less than a week---far less than the time they estimated upon making my repair appointment---and I credit their efficiency for that. The technicians also communicated with me multiple times throughout the repair period to update me on the status of my repair. I also appreciate that they are always extremely clear about any costs and obtaining my consent ahead of any repairs. I trust them to give me a fair price. The technicians at GatorTec are always professional, knowledgeable and attentive to my concerns and issues.

I am so impressed. Staff was so friendly and helpful. I got my Apple Watch fixed through them and they were open and honest about my options. Exceeded my expectations!

It was interesting to see it took 3 employees to figure out how to take a partial cash and the rest on card payment. I couldnt decide to make a joke about their computers being Macs, or them being geniuses. Staff was friendly, helpful and accomplished what needed to be done.

Chandler and his team were helpful and honest when I was in a time-sensitive situation. I am very thankful for their patience and help. Chandler and his team were professional beyond words. Thank you!

**Update** They made it right. I appreciated the follow up.Had I been able to sort out my issue upon arrival, this would have been a five star review. The gentleman in the store that helped me was absolutely fantastic. He went above and beyond. However, I paid $20 for shipping and was told my phone would arrive to me by Saturday at the latest. When I called, I was informed that it was still sitting on their counter. I did not receive it until the following Tuesday. The manager was supposed to call me back and never bothered to do so. Their in-store service is wonderful, but their follow-through is terrible.

After dropping my iphone (which hadnt been backed up in over 2 years) on the hard tile in my home, my OLED screen broke. The screen was black, and flashed white and green every time I tried using it. At this point I assumed all the important photos/notes/etc I hadnt backed up was lost, which caused me to panic. When I came across GatorTec and their data retrieval services, I became hopeful. I went in soon after they opened in the morning and explained my issue to one of the friendly staff members, who was confident in their ability to help me in my situation. After only a few hours (I was originally told it might take days since there were many people with appointments, which is understandable), I got an email telling me that the data retrieval was a success and that my data was ready to be transferred to a new phone. I am EXTREMELY pleased with the services provided by Gatortec and with the prices which they charge. I HIGHLY recommend this place to anyone who needs their iphone serviced. Thank you Gatortec!

GatorTec is awesome! I first became a customer when I brought in my old MacBook Air for liquid damage- they made the process extremely easy and were very communicative about what was going on. This past week I had to buy a new MacBook Air (due to unfixable liquid damage) and I was worried about having to spend a lot of time without a computer in the interim. Thankfully, Chandler, Dan, and Keyon at GatorTec helped me get a new computer, data transfer, and insurance options within a few days. No waiting in lines or on the phone, great face to face service, and I appreciated having the option to place the order over the phone and pay online. Im really grateful to everyone there for making the experience so easy!!!

I brought in my mac, suffering from monitor and battery issues, and they replaced both for free. Amazing experience-Thank you!

I went here because t-mobile processes their AppleCare stuff through local stores and not directly. I was told two days to get my phone back and it took 8.

My MacBook Pro laptop was having issues with the keyboard typing double letters. GatorTec went OVER and BEYOND in getting my laptop fixed!! I had a couple other issues and they fixed these for free. I cant say enough wonderful things about this business. Thank you for the great communication and the outstanding job! Youve made a repeat customer out of me.

My experience with GatorTec was very positive. The people working there took time to discuss my problem(s) and possible approaches to address them, were patient when I didnt understand something, and in spite of the expected long wait for service (because of backed up with so many repairs), the actually took care of my computer in about half the expected time. Most important for me was the attitude and the kindness of the staff. I appreciate also that appointments are needed to go in, because I am concerned about COVID-19 and try to keep social distancing inside, and this policy allows them to control for number of clients. I think it is lunacy of Apple not to have an Apple store in a town with a major university, a college, a medical school and two large hospitals. But since they dont, GatorTec is picking up the slack. Finally, in the new location there is better access, e.g., parking, for disabled. Much appreciated, thank you.

Just recently bought a iPhone 12 did the update couldn’t remember my number code locked it up disabled it didn’t have an iTunes account tried recovering myself took it to a place in Lake City they couldn’t do it AT&T store in Alachua recommended gator tech they were able to solve my issue within an hour great people great service Anything else I may need they definitely have my business

Excellent service, very patient and professional!!! Chandler, Dan, and Gabriel outstanding!! Chandler unbelievably helpful to a non technical customer!!!

Keon (sorry if misspelled) is an amazing, helpful, and very knowledgeable employee. He is truly an asset to the company especially in such a competitive market. He answered all my questions (a few times without any irritation total understanding), and it was an amazing experience! Will definitely recommend Gator-Tec to all my friends and family solely based on this interaction! And the company is seems very legitimate, NOT trying to just get as much cash as they can, and very very helpful and patient.

Stay away from this place. There are excellent repair phone places like cell Xchange who charge way cheaper than this place. A million thanks to Best buy Geek squad for processing my so called disassembled phone claimed by GatorTec jack a**. No questions, fast repair from Apple support of course. I got a new phone after 3 to 4 days! MANY MANY THANKS BEST BUY! Geek squad....🤗🤗🤗🤗🤗

Last week, my 2 year old Macbooks display randomly went pink and was completely unusable. I was extremely disappointed, but brought it in for service. People with the same problem as me online said it cost them ~$600 to fix by sending into Apple, so I was nervous bringing it in. GatorTec told me it would take 9 business days. They got back to me in 4 business days and told me they were able to replace the display for free under a quality assurance program. I have never been more satisfied with the service I recieved. Everyone here is extremely kind and professional as well. I brought an old Macbook in for a recall many years ago and they were also quick and helpful then. Could not recommend them more.

Very friendly personalized service

Brought my AirPods in for repair. Extremely friendly and helpful staff. AirPods were repaired quickly. Employees were willing to ship them back to me because I did not live anywhere near store. Excellent all around. Thanks!!

Leo from GatorTec drove down from Gainesville, FL to my studio located in Clearwater, FL to fix a downed iMac Pro.Despite the horrendous traffic, Leo kept me informed of his ETA and arrived as agreed. After initial diagnosis, Leo grabbed his tools and started working.As can be seen in the pictures, Leo made sure he worked on an antistatic mat along with grounding himself- being a former Helpdesk technician I appreciated this a great deal.What cant be seen in the pictures are Leos professionalism, positive attitude, commitment to service, and breadth of his skill / knowledge. Despite the nature of the problem and the hardware being worked on, Leo was thorough even as the hours we going late in the night.Knowing he still had a 2.5 hour drive ahead of him, Leo stayed until the job was completed, giving his best effort, leaving our house around 9:15pm.I cant say enough great things about the service or experience. Theres a reason my family pays extra for Apple, Inc. products- SERVICE and overall experience. Thank you Apple, GatorTec, and most of all, Leo for being rockstars in customer satisfaction. It doesnt go unnoticed!Sincerely,Daryle Hamel

Gator Tec employees are friendly and professional. Each person I encountered — either onsite or on the phone — was smart and efficient. Even in this time of COVID-19 precautions and delays, Gator Tec diagnosed and fixed my computer issue in a timely way. I 100% recommend Gator Tec.

First time customer but not the last time. After several attempts with Verizon customer service and a rude manager at the newberry road corporate office who actually sent me to GatorTec my transfer from phone to phone is working. Its nice to have a local friendly place that believes in customer service. Thank you GatorTec for going above and beyond. I appreciate all the time you spent with me.

Not sure what happened but my external hard drive that I previously used on Windows and Mac was irretrievable. As a member of Best Buy Geek Squad I took it there. They could not help. I brought it to GatorTec and they were confident the data could be recovered and they sent it out to a 3rd party.30 years of pictures, video, music.... was recovered!!! It was a little pricey but the bottom line is they did what Best Buy couldnt.

Great sales and service at a difficult time for us all. I needed help with an Apple watch that I just recently purchased and Leo took care of all my needs. Great, honest service with no attempts to convince me to buy products that I dont need. Will definitely shop here again.

Great service! Because of the bad weather my products have been delayed but they have been great about updating me on status

I original went to Re-Tech and not only was one the employee cursing at another employee when I walked in, but he basically told me he did not know what was wrong with my phone and had no interest in trying to fix it.My experience with GatorTec was extremely different!As soon as I walked in the door I was greeted by Chandler. He was extremely helpful and very kind. My phone was fixed in under 30 minuets with no out of pocket charge for this repair. I have already recommended some of my coworkers to this location.This was overall a wonderful experience!

GatorTec went to great lengths to fix my MacBook Pro. I would contact GatorTec again should my Apple devices need repair.

I’m not entirely sure about the repairs itself yet because i haven’t got my laptop back haha, but Pearl was soooooo helpful over the phone. After talking to her, i was reassured that they were really just trying to help me and not trying to take as much money from me as possible. I have high hopes.

GatorTec has the best customer service. I am always greeted immediately when I walk in. Pearl helped me with my laptop and she went above and beyond. I can in Monday before Christmas and my laptop was ready on Thursday. All the employees are very helpful and friendly. If you have any issues with your apple products, GatorTec is the place to take it to! Thank you for all that you have done Pearl!

I wouldn’t trust this store to repair a thing. If you call the store, it’s as if you’re talking to a brainless chimpanzee. It doesn’t get any better when you get to the store. The techs inside are as savvy as a box of sand, and their solutions to everything is to replace the device with Apple Care. Save your time and money, and hit up a cheap kiosk inside the mall. At least they are competent. These fools just want a quick cash grab.

Just bought a new iPad from Gator Tec and the experience waswonderful! Connor helped us sync the iPad with our iPhone.He was helpful, polite, patient and very knowledgeable!Thank you, Connor!This was one of many visits we have had to Gator Tec and everyone hasbeen extremely helpful! Hats off to the entire staff at Gator Tec!

Trustworthy! I admit I was skeptical about having to visit an Apple Partner store, but the staff was honest with me from start to finish. I braced for some sort of con job, but my phone was replaced fully covered under warranty. While I was waiting, I overheard a worker interacting with an elderly customer whom the worker advised honestly when he could have exploited the elderly woman. Dont listen to negative reviews. Everything they do here is overseen by Apple. 100% recommended!

Gabriel and his team went over and above on a Sunday afternoon. I had a situation where I could not leave the house and needed iphone help. They picked up and delivered and solved the problem with the phone. They were extremely nice, helpful and turned it around very quickly. I will use them in the future for all my computer needs. Thanks for saving me guys!!!!

This store is amazing! My laptop broke and I was expecting a hefty bill, and I was expecting it to take a long time. I dropped off my computer around Wednesday and for it back that same Friday. They did an amazing job and fixed the problems without wiping my Macbook completely. As well amazing prices. They did an amazing job and I am defiantly returning for all my apple products needs.

Thanks GatorTec for helping me with all of my Mac computer and iPhone needs whether it is concerning purchases, warranties or repairs. So grateful for the always courteous, professional and timely assistance. And a particular thanks for never making any ineptitude on my part felt by me. You have at times said it can be complicated and that feels like I just got a pass!

10/27/20 - EDITED/UPDATEDThe owner of GatorTec responded quickly to my review. He apologized, letting me know that indeed they did have the iPad I was looking for in stock, it had not yet been put in the ‘bin’ and was still in the shipping box. The iPad had been ‘checked in’ and that is why it was showing up in the computer system as available/in stock. He offered to deliver the iPad to either my house or business. I went back to GatorTec today and purchased the iPad and they gave me a discount on the Apple Care for the inconvenience. The customer service representative apologized for the confusion and was extremely helpful! I was happy to shop a local small business AND most of all that the owner and staff were willing to make this right! I will definitely continue doing business with them in them in the future!10/26/20 - My husband is in need of a new iPad. Unfortunately, most places do not have any in stock for instant purchase. I called GtorTec this morning and was told they had many available in the store for purchase. We went over the specs of the one I was looking for and was assured that it was in stock for purchase. When I got there this afternoon that was NOT the case. After expressing my frustration to the sales associate, he proceeds to tell me that I am not the first customer to have this happen. He also proceeded to tell me what iPads they did have in stock, that were significantly more expensive. NO THANK YOU! Wasted trip across town and horrible customer service!!

Id rather use an android than let them work on my iphone again. pressured into making an out of warranty repair to have my phone fixed that day or they had to send it to apple. After the fourth time hearing their story to every customer with something that was a warranty replacement, I called apple and explained it to the senior advisor - he agrees, this place is horrible.

Amazing product quality and super friendly and helpful staff!

Ive been to GatorTec numerous times over the years and Ive always had a pleasant experience. Today, I brought in my MacBook Pro for a battery recall. Chandler was great and let me know the turn around time was about a week. Surprisingly, I got a call about five hours later letting me know the battery had been successfully replaced and my computer was ready for pickup.

Mask wearing is not properly enforced. Staff was wearing masks but at least 2 out of the 4 customers in the room were maskless. We left immediately & called their customer service to report this, but we were told they unfortunately cannot enforce it with all clients. .

Actually help, not just interested in having you buy new products and will guide you

If I lived near an Apple Store, I would still make the drive to come here instead.Why wait weeks for a genius bar appointment when you can come to GatorTec and see someone right away and receive certified service in at least half the time of an Apple Store? Even better, have a conversation with the person doing the work. Leo, Christian and the rest of the repair staff are highly trained, qualified, passionate and excited about Apple products. They are more than willing to come out and talk about your hardware or software issue, discuss options, and recommend a worthwhile replacement if necessary. These aren’t a bunch of robots wearing the same shirt. These are real people speaking real languages that I can understand. This is the only place I will take my mac and iPhone for in-warranty and out-of-warranty service.Besides GatorTec carrying all Macs in store, they were also able to get me a custom Mac (upgraded hard drive) faster than Apple could. From ordering it until I had it was only three days!If you need Apple service or want to get your hands on the latest gear, don’t drive to Jacksonville or Orlando. GatorTec has it.

Take your business elsewhere. Last week, I went to take in my Beats since they stopped working. Last time I had to do this (this past February), they were out of warranty so I had to pay for them. When I went in last week, I asked the person helping me how much I would have to pay, and he responded he didnt know. I was able to access my transaction history on my banking app and was able to find out that it was $86 dollars when I took them in before in February. I asked him if thats how much they would be this time around and he told me yes. When I went to pick them up today, I was informed that it was actually going to be $106 dollars. There was a reason for the price increase, but they neglected to tell me that when I first took them in and signed the paperwork to have them fixed. Not only was I given faulty information, but I still had to pay the full amount and they were impolite when I pointed out I was told by them it was supposed to be $20 cheaper. Will never come back again, and I recommend the same to any future customer.

W O W, so grateful for the help I recently received from Gatortec!Also, Pearl was so very helpful! She went above and beyond to make my experience go smoothly and comfortably. Definitely going back if I ever have any other issues. Thank you!

Absolutely unprofessional. Rude. Run by a bunch of teenagers that do not know how to act!The “supervisor” constantly hits on female employees and customers, causing uncomfortable tension. I have seen it personally. The only employee that was actually worth talking to or getting a problem fixed with, was “let go” because of personal vendettas against her. This is not a professional environment. The owner does not care what his employees do, as he isn’t even there half the time. It seems this business is run by a greed stricken conglomerate. Expensive repairs that can sometimes cause you to lose all your personal data on your phone because the techs do not pay attention and decide to wipe it clean! I will never recommend this business and I will make sure my friends go to other businesses especially since other phone retailers can now be apple certified.

The service was extremely fast and professional. diagnosed the problem quickly, proposed a solution, gave me a quick, clear and fair price quote and then did a great job. If I break my phone again I know where to take it!

My iPhone X was turning off and acting up! I was desperate for help. I went and talked to Pearl who was an absolute ANGEL. She was very empathetic of my situation and truly seemed to care. She discussed all my options with me and was very knowledgeable. We tried multiple things to see if it could be a quick fix, but ultimately I ended up going to the Apple store to get a phone replacement. Despite the bad reviews, I chose to go to Gatortec and I’m really happy that I did. Sometimes people just write bad reviews because they were unhappy with their options or upset about their situation for personal reasons. That’s the service industry for you. But these technicians aren’t magicians or miracle workers. Even though they couldn’t fix my phone they helped me figure out what I needed to do to get it done and discussed all my options with me. Definitely give them a chance. I will be taking my business and telling all my friends to go see Pearl!

Gator tech fixed & replaced my Cracked MacBook Air screen in one day. So fast, and definitely coming back for any other tech repairs I have down the road! Thank you (:

These guys are awesome, Connor helped me with my apple watch where the band broke and was stuck. He took care of it in 5 minutes. Highly recommended!

I went to GatorTec and was considerably impressed with their service. Pearl, one of their employees, was simply outstanding. She addressed my concerns with ease and the utmost kindness, and she gained my trust. If ever I need my Mac repaired, I know I can count on Pearl and the rest of the GatorTec team.

Best wash in Brandon area. The staff will help you and even put quarters in the machine for you,

Great customer service great prices got me in and out and no time and I have been a customer here for many years and will continue to bring my truck here for service

I made an appointment and it went great. Omar was polite and thoroughly explained Apple policies as well as their own. The service was prompt and reasonable.

Ive used GatorTec for a couple of repairs and Ive never been disappointed. Shoutout to Pearl for the great customer service.

I emailed this company exactly 1 week ago in addition to leaving a voicemail since they never answered the phone and I never did hear back from them.

Leo was so incredibly helpful. He spent almost 2 hours texting back and forth running tests and diagnosing my computer’s program. I could not say enough good things about Gator Tech. I would refer to them and be a lifelong customer!

Great customer service! Jacob was extremely helpful and got me a new phone the same day my phone completely died on me even though they had no appointment availability. Will be going there for any further issues with my products!

When there the white guy in the front was pushy to get me to buy a $320 Apple iPhone 6 replacement. When I insisted that I speak with a technician, he annoyingly went and got one. He was nice and fixed my problem for free. No need to replace anything. While Im giving 3 stars as they fixed my problem I would be wary as the white guy seemed completely untrustworthy to me. If you happen to be in Jax/Orlando/Tampa I would stop by an actual Apple store instead of these people.

I had an accident with my iPhone and needed to get it repaired ASAP. GatorTec accepted me quickly, got all my details, and in two hours I had a new phone with all my data transferred, making the entire process seamless. I cant recommend GatorTec enough for any Apple needs!

This has been a rewarding experience. Pearl actually took the time to assist me with my i pad. She was also encouraging because I kept downing myself because I could not give her the information because I lost most of it. Thanks to her she really made my day!!!!!! Hats off to her. Thanks soooooo much for allowing her to assist me.

PLEASE DO NOT BRING ANYTHING HERE FOR REPAIR, unless you want an unhelpful overpriced experience. Apple told me to bring my broken computer to one of two certified Apple repair stores in Gainesville to fix my computer, and Apple would cover the cost (under a program my computer qualified for). Gator Tech evaluated my computer, quoted me $649 out of my pocket and said Apple wouldn’t cover the cost. They gave me a turnaround time of 5-6 days. The men at the front desk couldn’t tell me what was wrong stating they’re “just the front desk workers”. I picked up my computer and took it to the other certified Apple Repair store, they worked with Apple to make sure my repair was covered with no cost to me and my turnaround time was fast (1-2 days). Bottom line, this store just wants your money and has no interest in making sure the customer has a good experience.

Pearl was very helpful. She made it hassle free. I would definitely suggest GatorTec to anyone having issues with their Apple devices.

Gatortec restored hundreds of dollars worth of music and books to me today! I hadn’t backed up my iPhone in over a year (yes, I now KNOW how stupid that was!!). When my phone died, it took all of my downloads with it! Daniel and Byron were amazing! They were able to resuscitate my dead phone long enough to download all of the things that I thought I had lost forever!! I am so thankful!! They were SO patient and helpful!!!

I would like to thank Byron for assisting me with technical advice on my cellphone on my most recent visit on Nov. 11. I have encountered him on several occasions and he has an extremely helpful personality. He represents GatorTech in an extremely respectful and caring way. I highly appreciate his services. Sincerely, Ted Lucas.

Went here to get my cracked iPhone 8 looked at. Pearl was so helpful and funny I might just break my phone again so I can deal with her. She walked me through everything I’d need to resolve the issue and offered honest and helpful advice to prevent any future problems.

Emma was amazing! She made sure to give you the information you needed and when rude customer tried to cut in (they had a lot) she didn’t even bat an eye and continued to give you outstanding customer service! She made sure my phone was under warranty and made sure my questions were answered and trust me I asked a lot. Thank you Emma!

I really love using hometown vendors as my husband is one. I have gone to GatorTec on 3 different occasions and the customer service is terrible. Not a good representation of the Apple brand at all. They are happy to sell you something but aren’t nearly as friendly when it needs repair. I’ll just do my business directly with Apple from this point forward.

Pearl was very helpful even helped me set up my new phone, Gabe was super helpful as well

Emma is awesome! She was so very patient, knowledgeable and to the point. Great customer service and beautiful nails! I will definitely recommend Gatortec to everyone I know that uses Apple products. Thank you Emma!

I had such a great experience here this afternoon. Pearl quite literally held my hand through the process of switching over my old phone onto a new one. She gave great recs on cases and screen protectors! I will go back!

They tried to up sell me on service that I didnt need and shouldnt have needed as I was covered under apple warranty. Got it repaired and works perfectly, but a less assertive customer may have paid them hundreds for unnecessary work.

I stopped by the other day to get help with my sons phone and Pearl delivered INCREDIBLE customer service. She was professional, knowledgable, and determined to find a solution. I wish more places hired people like her. Ill never take our phones anywhere else. I gave her 5 stars because 6 wasnt an option.

The entire team at GatorTec is extremely helpful. I have been in multiple times to have my MacBook Pro fixed, as well as my Apple Watch, and they never let me down.

We went to GatorTec with questions on my iPhone and my husbands Mac Book. Aaron answered all our questions and spent a lot of time helping us. This was our first time at GatorTec, but that is the only place we will go for help with our Apple products from now on.

“Premier” is a stretch for this place, and it’s surprising that Apple wants to be affiliated with this place. Your AppleCare is no good here if you are trying to get the free battery replacement that AppleCare normally gets you. They will, however, start messing with your phone’s settings even before telling you the price or time expected for the service to take. There is a basic lack of professionalism. You are better off taking your phone to Best Buy or driving to an actual Apple location.Edited to respond to the reply by owner: I am not sure that we are talking about the same case. I certainly understand that you might have different pricing options from Apple, although it seems odd that the price difference would be so vast ($49 vs $0). What was more problematic was that the team member took my phone and started changing settings (taking off the password, turning off Find My Phone) before communicating anything about pricing or timing. In fact, she told me nothing about the turnaround time, only the pricing, and only after I asked. It seems that team members should explain price/timing should before they start touching devices and changing settings.

GatorTec is GREAT!!! After taking my computer to get repaired not only were they fast but the price was very reasonable. The staff is super friendly which these days isnt all that easy to come across. I highly recommend GatorTec for all your apple needs.

Staff was friendly and service quick. Pearl was extremely helpful and I would highly recommend them for your Iphone needs.

Went to have my tablet worked on a few weeks ago, had to call multiple times just to find out when it would be ready. When I finally got it back EVERYTHING was lost!!!! I was rudely told there was “nothing that could be done”.... I didn’t want everything wiped off my tablet, I just wanted to know why it wouldn’t hold a charge.

Tl;dr : Supreme service. Kind, professional, polite front desk personnel. Super clean & tidy little store. Very reasonable pricing on services (mine was under warranty, thus free ^u^). Guy at front desk went above & beyond the call of duty by putting my new screen protector on for me (perfectly). Definitely will come back in the future.My iPhone 7+ screen randomly stopped responding to my tippy-tappies so I brought it in to see what could be done, as I only had it for less than 3 months. I offered to give the guy at the front desk the box that it came in, as it had the serial ID on the back of it. He said “no need, I can get it off the phone” & proceeded to pop open the SIM slot to retrieve the ID that way. They check her out, tell me it’ll be covered under the warranty from what they can tell & to come back in 1.5 hours & she’d be good as new.I came back, they told me I was all set. I’m none too good at putting the glass screen protector on so I ask the desk guy if he’d mind doing it for me. He says yes but it might not be great as he’s not super good at it. Well, he did it for me anyway & honestly, no bubbles, it’s perfectly lined up and no smudges or anything on it so I’m super happy about that. I say thanks & leave, get in my car, try to make a call & I see that in the corner where the service bars are says “no sim”. So of course I go back in & tell them what’s going on. They ask if I took out the SIM card. “Nope, I had no reason to do so. But you did pop it open to get the serial number, could it have dropped?” Guy goes into the back room, comes out five minutes later, says the techs had no reason to remove it so am I sure I didn’t take it out. Definitely not. So he checks under the printer & then looks around the counter, for literally less than a minute. Tells me to go to Verizon & they will give me a new one for free. So I ended up late to work Bc I had to go to Verizon afterward, kinda upsetting.I feel pretty certain — 99% — that it got dropped when he opened the slot but it was mostly a minor inconvenience to have to go replace it. Just wish he would have looked a bit more thoroughly.Overall though? Good experience. Very polite, kind front desk personnel. They fixed the problem and had my phone back to me in less than 2 hours. I plan to buy an apple laptop of some sort soon, so if I have any problems in the future I will definitely be coming back here.

Amazing store! Staff is so knowledgeable and patient with the mature customer. Had a problem with my iPhone and other Apple products while traveling and they got me working again! Love the classes they offer and would recommend them to everyone. Thanks Tyler, Charlie, and all the other talented people that work here. Much better than any Apple store!

Pearl is the best. she walks me through everything and makes sure i understand what’s going on. she really knows her stuff.

I just went there with a broken laptop screen and Chandler was great! He helped me understand the price and really made me feel like I was leaving my laptop in good hands! Definitively the best Apple repair store in town!

Definitely the worst customer service I have ever experienced! Not only did they accuse me of taking the Sim card out of my phone that I left for repairs but manager was extremely rude and condescending when I explained my phone was returned without it. Once he reviewed security footage he realized that I was never given the Sim card even though “it’s policy” to remove it when doing repairs. I’m currently sitting in ATT waiting for service to replace the card.Due to a manufactures defect on my iPhone I received a new replacement. They refused to give me the box “policy” again he said along with along with the charger and paperwork.I will drive to Jacksonville or just send off my iPhone if ever in need of repairs agin instead of stepping foot in that place.I would give them negative stars if possible.

I came in to fix my cracked Iphone 8 plus and I believe her name was Christina who helped me intially, she was great. It seemed she might have been one of the newer employees there and told me a certain price to fix my phone that I didnt like so I was getting ready to leave, but luckily it was a mistake and she quickly called me back and said she was sorry and told me the real price which was way way better. I am glad Pearl was there to help her out sometimes to get the best customer service you need the best employees to be able to help each other out and Im glad Gator Tech has the employees who can work together to make sure customers are satisfied. And thank you Pearl for helping me out when I needed to get my 2 step authorization code after I left for another Apple device I was using temporarily. Youre the best and deserve a raise!

I love Gator Tech! Pearl is such an amazing associate and helped me out greatly with exactly what I needed.

Nice clean facility, helpful staff.

Had a great experience with GatorTec today. Had a problem with search engine malware. The tech that helped me, Daniel, was awesome. He didnt make me feel stupid, he checked everything possible,he had me download free software to protect my computer, her recheck everything after running the software and fixing a problem, He spent a good half hour or more with me. NO CHARGE. He didt try to sell me anything. He could have since I was clueless. Please give them a try, you will be very pleased.