Best experience I’ve had with a Verizon store. Rep Samantha was great to work with. She is extremely knowledgeable, presented good options, friendly and sincerely interested in helping us to make the best decision for our needs.

My dad broke his phone on our vacation and service was so amazing here that we wish that our Verizon at home would come close to comparing.

I went in for help and the representative made me feel like he didnt have time for me and my questions

Candace is an excellent associate and always aims to please her customers! Thanks for all of your help!

Normally, going to the Verizon store is not pleasant. This retailer however is fantastic! Ive had complex issues that theyve been able to sort out no questions asked. Small issues they take care of super fast. Really nice associates at this location. If all locations provided this level of service I wouldnt dread going to the Verizon store.

Cynthia did a outstanding job very efficient and knows all her stuff thank God you need it

Everyone took care of me They were very professional and excellent at their job. Thanks cynthia

ReeseDude has excellent customer service, ask for him. Patient and well put

I have been there several times. Whether its a new phone or a small accessory purchase or putting a screen saver on for me, theyre always friendly and quick to take care of whatever I neecd

Reese is my go to. Guy for all my cellular needs. He is very pleasant to work with because he is so patient and he recommends the best solutions for me every time.

Had to bring my phone in for activation that I had bought from another Verizon in Tyler let’s just say they screwed everything up on my sons phone. Cynthia Mejia in Galveston was absolutely amazing. Very helpful and was able to get everything straightened out. Five stars for her...

I purchased a new Nokia 5 g phone the end of May 2021. Since then I have spent 2.5 hrs on phone with Verizon customer service rep to fix problem i.e. not being able to make calls, not able to access voice mail & the inability to access incoming calls. 2 of 3 problems solved except ability to answer incoming calls. I have been a Verizon customer since 1995 & this is the worst phone I have had. Went to Verizon Galveston store this week & rep tried to fix incoming call problem,but I still cant answer incoming calls & phone cant accept software updates - error 402. Im not a happy camper.

Cynthia whats great got my phone fixed and no time at all I want her personal number and if I wasnt married and shes not married Id ask her out she is good shes smart she knows what shes doing and I dont even know if she cooks or not but shes a great woman

On a whim we decided to stop by and upgrade my husband’s phone. We had the pleasure of working with Emily. She was so patient and knowledgeable. This was also a great location. I’m not even a Verizon customer but now I wish I was.

Cynthia went above and beyond! She made sure to take great care of us and her service was exceptional

Cynthia and Emily were awesome! They were so helpful and patient with all of our questions, and walked us through without any stress at all. It was a great experience and we will definitely come back with any future business.

Candace was so great!! She was patient with me as I changed my mind about which phone I wanted.

The staff is always friendly and helpful. They make sure all our questions are answered and take the time to go over everything we need. Thank you!

Candace helped me upgrade my phone and switch over all my phone contacts emails and photos over to the new phone.Her knowledge of tech helped me out.Saving all my contacts and messages was definitely amazing.Thanks Candace!

I have been a customer for years. Wonderful experience.. Cynthia is knowledgeable and efficient. Thank you.

I would not recommend anybody going to this version store. The guy named Garret has misinformed and put us on a contract that we never wanted. My wife and me are on a fixed income and I told him that we could afford 140.00. To this day our bill has been from 164.00 and now is 179.00. This is uncalled for a store to trick you in to something u do not want. Oh I forgot to say he told us that iPad was free. We Had to go and get customer service to help us take it back and stop charging us 54.00 more dollars. I will never use Galveston Verizon again. Let me say that Stanley from customer service was Great.

Rene Arieta at the Galveston location was very knowledgeable and helpful in dealing with a Verizon billing issue. I will be a repeat Verizon customer thanks to him. It’s wonderful to deal with someone that such a great work ethic .

Excellent service.Reese is very confident in himself and his concern for your service is evident.All people I have felt with here are exceptional.

Rene, my customer service repr, was OUTSTANDING.... Knowledgeable, with excellent customer service. He knew exactly what the problem was and gave me suggestions as to how to remedy the problem. I then suggested (because I accidentally dropped my phone in my dogs water bowl) that replacing the phone would be the best option. He agreed. But this is where his sales skills and superb customer service were most apparent. He didnt try to oversell - rather simply suggested the latest Iphone 8 (that came out 1 1/2 years ago) and go from there. It took a while to transfer all the info from my original Iphone 8 to the new phone - he was patient and thorough and a pleasure w/ whom to work. The reason Im going into SO MUCH detail, is that I have been in direct sales for over 50 years. I know a good, quality sales person when I meet them. Rene was excellent and provided EXCELLENT customer service. I was at Galveston store 2 hours. And he truly proved that outstanding sales people that no matter what our product or service we sell... we are truly in the people business. Thank you for this opportunity to share such a positive experience from Tuesday, June 22nd

Visited this store three times, and had a different employee help us each time. All three employees were really great. Helpful, professional, and knowledgeable.

Representative was helpful and assisted in ever way!

Cynthia and Emily where wonderful helping my son and me out today. Fast, friendly and super efficient customer service all with a smile.Thank you ladies we will be back.

Lavance Kirkland was our Verizon rep. at the Galveston, Texas store. We had lost a phone and he helped us replace the phone. It was a good experience, he was very knowledgeable and made our visit very pleasant.

Bent over backwards to find what was wrong with my phone, and was very clever with finding the solution. I really appreciate the persistance and dedication to customers. Thank you!

Emily was great this morning. I needed a new Jetpack as I was out of hot spot data and needed it for work ASAP. She was quick, kind, and had me out of the door in a flash. Thanks

Great customer service. Answered all questions in great detail. Very knowledgeable of Verizon products.

Reese very knowledgeable help older client thanks for all your help and patience.

Love this location. Cynthia is always a huge help very friendly. Highly recommend this Galveston Location.

Our lady was so personable and very helpful! She was willing to go the extra mile especially since we had a phone accident here in Galveston and are from Minnesota.

Blown up memory box in Santa Fe at the masjid abida. This store only cells cellphones,cordless.no antenna.

Kind of hard to get to. Its kind of a island not visible until you are on top of it. Staff is very helpful and knowledgeable.

Came in with a shattered phone because of my dogs broke it. Cynthia and Emily helped me by getting me an all new phone and case. Go get help from them, they’re super nice and actually care.

Cynthia did a wonderful service. Thank you so very much.

Great people nice store

Cynthia was awesome!!! Very helpful and knowledgeable and hooked my husband and I up with matching phones after his went swimming in the hot tub while on our anniversary vacation. Thank you Cynthia!!!!!

Very good Cynthia you explained everything perfect in give you 5 stars thank you

Cynthia and emily were so patient in helping with the upgrade of two phones. I appreciate their knowledge and helpfulness.

Imagine my surprise after purchasing 2 phones for over $2200 I contact support and they want to charge me $5 to speak to a tech 🤬😡🤬😡 LG WING HOW DO YOU SCREEN SHOT. WASNT IN THE PHONE INSTRUCTIONS! JUST HOW TO TURN IT ON & THATS IT!! MY CARD INFO!! I DONT THINK SO!!!

Cynthia very great service took very good care of us got everything that we wanted thanks

Reese is great! Great great service. He transferred everything for us on our new phones and explained all the cost. Thank you

Cynthia was really helpful and did a great job with me today.

Cynthia we cant thank you enough for your patience, understanding of our dellema, and your compassion. Your knowledge and expertise were evident. We really appreciate all you did!

Very professional and courteous.

Idk the lady was of no help at all. Didnt even know anything bout the phone or what it could do, so I bounced

Reese was extremely patient with me and made sure I understood everything on my bill. He was polite and professional. Kim was also very helpful and got us a good deal.

Reese was super helpful and knowledgeable of the information. Hes awesome

Cynthia and Elena were very helpful. Great customer service.

Everyone was so very helpful! Excellent customer service. Ask for Austin!

Thank you Reese and Verizon for taking care of me and my wife. Yall have great product and the best customer service. Come see Reese in Galveston!

Great service from cynthia. Helped us get into a phone thats easier to understand. Thanks young lady

No pics. Typical Verizon store. BUT the young lady who helped is a saint!! My hubs has a terrible tone of voice when things that shouldnt go wrong do...or things go wrong after hes screwed up somewhere. Meaning hes dropped his phone repeatedly and then it died. And he wants a new phone, no additional time on his contract and not a lot of money...he wants a cheap phone.Suffice to say that he has a new phone, no additional time on his contract and we paid out of pocket for a new phone.She did a PHENOMENAL job and should be rewarded just for having to deal with him. 🥴 Im a tired wife tonight... can you tell?

Representative in Galveston very professional. Gave great advice on phone s that would be the right fit for our needs and transferred all data onto replacement phone which was a PROCESS, leaving us good to go.

New phone buyer beware! The Verizon store in Galveston is not a corporate store. The store staff is very nice. I paid $400 in store that day. Then a month later was surprised to see my 1st bill was $399. I was extremely disappointed to find out that they charged me $40 for each phone (I had 3 - $120. total) to move data from old phone to new phone. The sales rep did not explain this extra fee and he told me due to covid he would email me my invoice. I received a copy of the verizon contract but no itemized receipt. I thought I was paying the activation fee but it was a set up fee of $40 per line. The rep did nothing to move the data on my sons phone and this fee states that it is non refundable. I wont recommend this store for that reason.

Reese was amazing to work with!! Very smooth process and he was very professional.

Cynthia provided us with outstanding service. She is very knowledgeable in her line of work and goes the extra mile to answer all questions.

Madison helped me out yesterday, and it was truly a great experience. I used to work at a Verizon store in CT, so I know what its like to be in that environment. I called the store to ask if they had the phone I was looking for and what limitations I had by working with a non-corporate store. Madison educated me that there are tons of stores all over the country and that I had a few in my area back home in CT (Im on vacation), and the conveniences working with them were comparable, if not even more advantageous. She had everything prepared for me when I arrived so I could get in, upload my information, make my purchase, and get as good of a deal as possible. Additionally, she was just a pleasant and funny person to work with while I was there. The process is naturally not a quick one, so she made it enjoyable while I was there. I highly recommend this location and Madisons service.

Reese Filer helped us to get started with verizon, previous tmobile carrier and he was very patience, kind and attentive. He helped us so much!!! Come see him!

Shawn was exceptional at explaining the phone choices just right for each of us, transferring the data from old to new phones, and helping us learn the newest version and setting up lock codes, email, Apple ID, etc.We will recommend him to our friends and family.

Reese Filer was helping us to transfer our lines from T Mobile to Verizon, was very cooperative, pacient and calm even if we got him confused, really recommend people to come here.

Reese went above and beyond to ensure my passwords and accounts were all logged in on my phone and reset the ones I couldnt remebr. Thank you

Very patient very helpful.Reese was an excellent sales representative

LeAnn helped my dad get his business phone lines. She worked very diligently to get the phones working. She’s an awesome person. She made the switch to Verizon from AT&T a great experience. The whole crew there are great, helpful people. Thank you all.

Expensive and when you buy the Black ice liquid screen protector, if anything happens to it they cant or wont help and you have a problem turning in a claim with the manufacturer you register the screen protector with

This Verizon store is refreshing and Kim was absolutely a godsend! She took the time to go through the bottom line and what to expect. She also let us know that whatever and whenever we might need some extra help, shes our girl to call! The other representatives there were very helpful and stepped up to help us as well! Kimberly is a DEFINITE 10!!!!!!! Thank you for all our help!

My Verizon technician was professional and friendly and help me with my problem

We had Shawn Alexander help my family and myself this last visit to Cellular Sales here in Galveston!.... This isnt the first time weve had him assist us in line transferring, upgrading, and anything else our needs are at the time. HE ALWAYS GOES THE EXTRA MILE TO INTEND OUR 100% SATISFACTION DURING THAT PARTICULAR VISIT! This specific visit, our car was in the shop and transportation was very limited. He handled everything for us up to the actual purchasing and signing of our new iPhone 11s. I would highly recommend going thru Mr. Alexander for any cellular phone purchases and anything you need assistance on, Shawn is there for you. Hes always there for us! Thank you for bringing my family happiness!

Reese was quick, friendly, knowledgeable and efficient and no, Im not a relative.

Reese went out of his way to make sure my Gmail account was recovered successfully, after 3 separate trips he was the one who got something done!

LeeAnn is the best. I was reluctant to go with wireless charging, but she displayed her expertise to me, and I trusted her. Turns out she was right. Go see her and she will make sure you get the right device to fulfill your needs and wants.

Great OK this was a great experience with Cynthia and I do think that she needs to be highly paid and highly respected she’s been wonderful she spent so much time with us and we loved all the things that we are walking out with today!

Reese was great help with information and knowledge about every aspect of programming new phone.

Jennifer was great. I came in to ask questions about my phone. Then she advised me my best option to upgrade. Very informative and helpful. She gets a 10

Thank you cynthia for being so patient with us! Great job

Mr Reese Assisted very very well I was well pleased with his help on getting me goin on this s20 definitely great service and attitude!! 👍👍

Reese was very helpful,patient. He explained all our options and displayed great professionalism. We definitely enjoyed our most awesome experience at the verizon store in Galveston Texas. We thank you very much for having him work for verizon.

This is my go to rep. Thank you Shawn for your knowledge and expertise through this process. Professional and knowledgeable. We appreciate you!

Cynthia helped out a lot the guy who previously setup my phone messed everything up. She got my phone setup in no time

Kenan! You just saved me from viscious malware. I was so frustrated, and you came through with what I am sure was a big smile under your mask. I bought my phone in January from Jennifer. They are the best! Galveston Island Verizon is where all the cool kids to get the best service the world over 🌍🥇💟

Be aware the Verizon store in Galveston is not a corporate store. The store staff is very nice. I was extremely disappointed to find out that they charged me $40. for each phone (I had 2 - $80. total) to move data from old phone to new phone. The sales rep did not explain this extra fee and did not go over invoice. This is not an activation fee but a set up fee. After reviewing invoice the $40. fee states that it is non refundable. My friends and kids thought this was crazy and no one had ever been charged this fee and all said they could have done it for me - no big deal. So, I would not recommend this store for that reason.

Employees are very patient. He stayed 20 mins after his shift to ensure my problem was resolved. Thank you reese

Cynthia Mejia very helpful and easy going..Highly recommend her.

I came in to get my mother a new flip phone because hers broke. Reese was able to give me excellent service and ggot me a great deal on a phone for myself too. He was very patient with me and got all my info transferred to my new phone.

Came into the Galveston store looking to upgrade my iPhone. Josh assisted me and was very helpful, kind, and knowledgeable. I had no idea about any of the new phones; He explained everything in detail and multiple times for me to understand and really know what I was buying. He was personable and easy to talk with. Thank you again!

I went to my Verizon store in Galveston, I am “old” and not phone savvy!!!! Jackson was wonderful, answered all my questions, he was patient, knowledgeable, I felt very comfortable! Verizon is fortunate to have him as an employee!

If you go to this store you have to ask for Madeline. She was knowledgeable on how to get me the best deal, patient with all my questions, and just a pleasure to deal with. She really worked hard to get me out of a bind. I made sure to get her contact information so that I can use her again in the future.

JoAlyce 10/10 - courteous, professional, informative -purchased phone from her today. Took a long time - to download. She didn’t want me to wait - so she delivered to my house after she got off work !!! And still gave me personal detailed instructions on its use. Amazing customer service !! 5 stars👏👏👏

Reese was wonderful. Very helpful showed us numerous phones at excellent promotional prices. Did the whole change over in excellent time. Definitely will be back to Reese in the future and for all our future needs. Very professional!

Reese went above and beyond to help me get my pin number reset and get me a new phone because I lost it. Reese was very nice and he knew his stuff. Definitely recommend this location and Reese.

My rep Mark Scrimshaw was Awesome. He answered all my questions. He practiced great patience with me and my multiple old lady questions. Definitely Recommend this young man

This Verizon store is amazing! Verizons customer service (call center) is generally not satisfactory but Misty and her coworkers were so helpful. They really worked very hard to help us with our situation and we are very satisfied with our experience!

Reese was very very helpful..Great guy

Jennifer was great she fixed my phone it was stuck on talk back. Great customer service I couldnt do anything! Appreciate you!

Jennifer was amazing. I came in after a really long day at work and she really brightened my night. The help I received was above and beyond. Thanks for the great experience!

Cynthia was awesome! I received excellent service.

Reese was very friendly and easy to work with. He helped me get out of my contract and switched over to Verizon. 10/10