Worst customer service ever when asked for a email reciept for final payment store manager Lucy stated they dont email receipts. She was extremely rude and kept asking when I got paid. It doesnt matter when I get paid. I just wanted to pay off my appliance so I dont have the hassle of someone calling me day after day.

They are great people and got my whole living room set there. My tv and sound sound and switch as well as my chair sofa and entertainment center.

I just want to start off by saying I only gave this location a 5 star because of SUSAN!!!! if it was not for her this review would be completely different. The shop itself is nice and clean and well stocked. The staff on the other hand... Everyone there had the same I don’t want to be here attitude or info not really care what u have to say unless u are getting something attitude. Susan was AMAZING!!!!!! She understands that she is dealing with people who deal with things just like anyone else does and helps you instead of feeling backed into a corner. If she moves from this location I will never return to this location or any rent a center anymore. Thank you SUSAN you have amazing customer service and thank you for caring and making sure I was ok.

My first experience with Rent A Center and will definitely be my last. I am hosting an even for my deceased sister, and decided to rent a TV and dining set so i can have the event in my rec room instead of having my elder family members climbing the stairs in my four level home. I made two purchase request online where I paid fifteen dollars a piece. I then received a Phone call from the Manager (Shantell) who informed me the dining set is not at her location and will take three to four weeks to get from another location I let her know i will like to cancel my request and get a full refund for the thirty dollars rent a center took from my account. The manager then tells me to email my statement that shows funding was taken out and she will return my call in fifteen minutes. no call for almost forty five minutes, so I decide to call to see if the email came through. The manager refused to get in the phone because she was dealing with other customers now. so i decided i will go into the location and show them the statement and email confirmation with receipts from rent a center. The manager was extremely rude n disrespectful. she asked me my name while speaking to another customer then walked around the counter slammed down a posted with the corporate number in it which wasnt even clear writing and states its nothing she can do for me. i then asked her co woker James to help me and he stated he have nothing to do with this. I have never been so disrespected in my life by a so called business establishment. upon me asking her to help me again and trying to show her what rent a center sent me she started to spekaing in spanish which i didn’t understand. I will NEVER EVER choose Rent A Center for anything in my life and i should have read the reviews before making a purchase online. lesson learned

Top flight crew all the way across the board

This Rent-A-Center is the worst place to go to they’re customer service is terrible.The management is horrible disrespectful, rude and has no sense of direction. They talk to people any kind of way and they’re store managers agree with the employees being disrespectful to the customers.

This location is the absolute WORST! First they give me a bed that was broken, when I mentioned that to the associate he said did you not know that it would be in poor condition. I said I dont expect it to be brand new but it shouldnt be BROKEN!The replacement of as supposed to be in today Wednesday the 23rd between 1-4pm. I call at 415 oh they are stuck hut you were supposed to be the first drop off. Did that happen...NOPE! Did they call and say they wouldnt be able to make it...nope! Do I have a new time for the replacement....nope. I am livid.They have you sign all this paperwork for them to have a guarantee but as a paying customer Im SOL. Its Christmas Eve and my brother n law and his wife cannot sleep on a broken bed.

They were a day late on delivering my washer and dryer once I got it the dryer was pre-used which I knew and still had lent inside of it the washer has something rolling around on the inside and they did not give me a drain tube for the washer Im still waiting for that and all they do is place blame and nothing to rectify the situation I would not suggest using them comrade to manager needs to learn how to do his job

I have never been there

Very helpful and affordable.

Located two or three blocks south on right of pointer in Burlington Shopping center in back.

Nice place

Awesome people