Great customer service and great prices. Will definitely be recommending them to friends. Make sure you get a Samsung sound bar with your flat screen

Our sales representative was very helpful giving us all the information about our options with our chair purchase. The theater seating is very comfortable and practical having several possible add ons and multiple choices of finish. We felt no pressure to rush our decision were able to make our best choices. Our sales man was very clear about the length of time it would take to get our furniture. He also kept us updated with regards to the furniture delivery. Delivery went very smoothly and came exactly when expected. We hope to enjoy our seating for a long time to come.

After looking at Laz-y-Boy and other retailers for a recliner for my 89 yo Dad we were thrilled to find the perfect one at The Big Screen Store in Glen Burnie, by BWI. Working with Jim and Mike was such a pleasure and they went above and beyond to make sure we were happy. The selection, cost and availability blew everyone else out of the water. I highly recommend working with both of them. We will be back soon to get a new TV!

Bought an 85 inch Samsung from Michael. The purchase process was easy and painless, was in-and-out in less than 15 minutes. I swiped my credit card at 6:40PM and they delivered the TV before 9AM the next day. I was not hassled and Michael was very easy to deal with. The price was even better than expected. I would recommend the big screen store and Michael to folks I like. :)

My wife and I just visited the Towson location to purchase a new tv. Our salesman Josh was outstanding. After describing what we were after, he proceeded to lay out our options. We never felt pressured, rushed or under value. We had many question and he answered them throughly with explanation and or demonstration. The deal was closed and we felt totally satisfied with the experience.

I purchased online and received a follow up phone call the next day to schedule delivery. The price I paid for my Samsung Q90 75 was the best I could find anywhere (Super Bowl Sale). Delivery was on time and the guys were careful and respectful. I will be returning soon to replace my living room and bedroom TVs.

The salesman was very pleasant to deal with. Delivery was spot on with them contacting us several times to keep us posted on our delivery time. They did a great job.

This is the best place to buy a large screen TV - they are knowledgeable and the delivery folks are perfect!

Great service and product knowledge. Delivery was great and set up was quick.

I researched my next TV and selected the model I wanted. The problem was most stores did not have my TV. I called the Big Screen Store in Glen Burnie, since I had seen it off I-97. They had it in stock and shipped in and installed it in 2 days. Great installation folks too.

Great place, very friendly and helpful staff. They practice physical distancing just not from TVs they want you to get close to the TVS. All and all a great place to shop and buy from. I recommend them and the sale.

Darrell was very knowledgeable regarding our purchase. Helped answer a lot of questions I had during my upgrade. The entire staff was very friendly and helpful. Delivery was scheduled, the team arrived on time and professional. Great to have a local store besides the BB store where I can do comparison on a product and buy. Never have liked the idea of ordering this type of purchase online as stores are limited due to the internet now days.

Smooth transaction over the phone. Great customer service and appreciated the follow up.

We received excellent customer service when buying our new tv from The Big Screen TV Store. Friendly and professional salesmen and delivery men. We were lucky to get a great price calling within minutes of closing time on Cyber Monday. Salesman emailed the paperwork right away so I could get the sales price with only minutes to spare. Very pleased with our awesome new Samsung tv!

Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there

They were wonderful delivered tv on time next day.They were informative and they were not pushing to make $$$ deal they listed to your needs .

Outstanding service. Darrell Jones was very informative and allowing me to make a informed decision. I ended up buying 2 Big Screen TVs. We are very pleased with both TVs.

Great selection of furniture.

They were very helpful and patient while we came in several times to make a final decision. The delivery and installation was excellent!

Great experience dealing with Jason and the Big Screen Store. Made one visit to gather information; very helpful and no pressure. I confirmed everything I was told at other stores. I returned to Jason and bought two TVs and a credenza. I really liked how they operated, the truthfulness and no hard selling. Could not have been easier.

Excellent sales and delivery services. In and out of store in half an hour with delivery and set up the following day. Have purchased from The Big Screen store twice before and will continue as needed in the future😎

My experience with The Big Screen Store has been great. Mike Wall was very knowledgeable, and helpful when my wife and I were picking out the Palliser home theatre chairs.We had to return to the store on several occasions to decide on the choice of leathers and colors. Mike really helped us to make a good decision on the whole purchase. Looking forward to be receiving the chairs soon. Customer service has been excellent so far. I will definitely return for a new 75 inch TV in the future.

Had a slight issue and the gen mgr did an outstanding job resolving that issue. We will continue to go there for our big screen needs. Very pleased. Highly recommend!!!!

Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs

We had our TV mounted above the fireplace using the Big Screen Store installers. They also installed our speakers. They did an incredible job and the sound is now fantastic. We also found their pricing to be reasonable for the work completed. I would recommend their service to anyone. In addition, Jim and Michael, the store salesmen, are extremely helpful and responsive.

Excellent associates!!! Very helpful

I worked with Justin at the Big Screen Store to purchase my Samsung UN82MU8000 and was thrilled with his knowledge of the product and help in setting it up. I was having a problem with the picture and he walked me through the set up menu so I got a terrific picture. I received a great deal on the set with them doing a good job on delivery. They were on time and did a good job setting it up and even moved my old 65 TV to another room. You cant go wrong with the Big Screen Store.

I recently purchased seven theater seats from The Big Screen Store. This was a major purchase and like most consumers I did quite a bit of research to make sure I got the best price and highest quality seats. I visited the store and exchanged multiple emails with Michael Wall over several months before making the purchase. He was patient, knowledgeable and responsive. He took the time to review the layout of my movie room and diagrammed several configurations that would work for the new seats. He did a great job for us from start to finish.

We Had a good experience in the past with them, having them just mount a TV and speakers through our attic and they did a great job. Well, our TV finally died and we went back to get a new TV and some new recliners. They came and installed the TV the next day! And we got the chairs soon there after. Michael Wall was great as a sales rep and the people they get to do deliveries and installs are top notch.

Michael Wall was a great sales person to work with. He presented all the options to ensure that we were sure to get exactly what we wanted. He also did extensive follow up to ensure our delivery and installation appointments were set up to suit our schedule. We appreciated his great customer service.

Great store with many options. John Beauchamp did a great job. He was incredibly knowledgeable and honest throughout the process. He worked hard to make sure I was satisfied well after the sale was over. Very impressed.

After doing a lot of research on theatre seating I visited the big screen store showroom in Glen Burnie. Most chairs are there to view and the service there was excellent.

Just bought a new 65 inch 8000 series and love it. Justin was extremely helpful and knowledgeable. He answered all my questions so I felt confident making an informed purchase. Will definitely be back for my next TV.

My contractor recommended that I go to The Big Screen Store instead of the big box stores because he did. I was hesitant at first, but one overwhelming trip to a discount store made me at least try this place. I am so glad I did. Tom was patient and knowledgeable. Great customer service down to the guys who delivered and installed.

We were very happy with the Big Screen Store. Sales person was very knowledgeable and not pushy. Spent time discussing options with us. Price was great and delivery and install were very professional and on time.

Met with both Michael and Tom on separate visits to scout TVs and soundbars. Great service from both - they answered all my questions, helped me determine the best set-up for my situation without over-selling, and made the buying (and delivery) process extremely easy. Highly recommended.

I love my new, reasonably priced, TV - but I would buy more from this store based on the customer service I received from Justin alone! He answered every question I had, offered some great advice and went way above and beyond to provide tech support when I hit some set up snags. The delivery guy, John, showed up on time, was polite and professional and set up my TV in no time. I have nothing but positive things to say about my purchase and my experience with Justin and John.

Jason gave me excellent service from start to finish. He even came to my house on his day off to fix an issue. I wont go anywhere else for my next one!!

Great service and selection. Upfront and reasonably priced. Mike was very professional and knowledgeable. Love my new TV.

The number of different models and features of tv’s are enormance. Big Screen explained each unit and it’s price, without pressure and matched the marginal difference in price the warehouse store had. Then they delivered and installed the unit ( less risk and less time ) which was free at the time. I would suggest you visit them, you will be glad you did.

Salesman was excellent. Spent quality time helping us and was good about keeping us posted about sale pricing. Just ask for Justin.

Excellent service in store, delivery was timely and professional. Very satisfied with our purchase and the product

AFTER SHOPPING AROUND TO MAY OTHER STORES FOR A 65 TV, I CAME ACROSS A VERY KNOWABLE AND FRIENDLY SALES PERSON. TOM VANNI WAS MUCH MORE INFORMATIVE THAN THE PAST 5 SALES PERSONS I HAD ENCOUNTERED . THANKS TO TOM, I WAS SO RELAXED IN MAKING A LARGE AND EXPENSIVE PURCHSE.THANK YOU!

The staff at the Big Screen Store was incredibly knowledgable and supportive. Over multiple visits, they helped us define what we really needed for our new TV and helped us select the best product. Great experience!

Great stuff. Good price. Good warranty. Excellent installation.

Very knowledgeable and friendly. Made the buying process seamless.

Greg and his team are awesome Ive bought 2 TVs and plan to get another this year

Based upon my experience, this is the only vendor to use to purchase a Big Screen TV. They truly are professionals, extremely knowledgeable, offer excellent customer service (purchase to delivery, to tv setup), and excellent prices (will match any competito pricesr and honor subsequent sale prices on your tv based upon a grace period). I highly recommend them over any competitor.

Great place to buy Samsung TVs. Extended warranty and same price as anywhere else. Salesman very helpful.

Tom Vanni is a true professional when it comes to knowing the product he is selling. I visited the Big Screen Storetwice before making a television purchase thanks to Tom. He was very knowledgeable about Samsung televisions, Bose sound systems, and tv consoles. I am very happy with my purchase thanks to Tom:)

Who ever the salesman that thought he knew more than me and argued the whole time lost a 4K sale. Go to the glen burnie store. Nicer and better mgmt.

Easy to deal with. Product arrived as scheduled.

Very impressed with the whole experience.with the delivery guys and especially the gentleman named mike that sold me the tv.Thanks again mike you rock. The Big Screen store rock!!!!!😍

Excellent experience. I never really heard of Big Screen TV store until the financing company i used recommended them for purchasing my electronics. I live like an hour from this store but it was worth the drive. When i called my local store, they didnt answer so I contacted the Glen Burnie store, Mr. Michael answered. He gave me phenomenal customer service over the phone, straightforward no chasers. He answered questions about the price over the phone, discussed the specs and everything. I was so impressed that i came in the BWI store the very next day and purchased my item with Mr. Michael only. He was just as helpful in the store as on the phone. I couldnt moss him bc he discribed himself too the tee, Goatee to be exact (great sense of humor). He didnt give any pressure and was happy to accomodate anyway possible. I recommend you to not just view their website but come to the actual store. You will be amazed at the merchandise and prices for quality items. The truly do beat their competitors prices...I confirmed online immediately and was sold. I scheduled delivery and got the date i requested and the installers were even more professional. The overall experience is truly a 5 star rating. I was out of there in less than an hour and I was responsible for the lag bc I challenged everything and had to make an errand in the midst of the purchase. Thank you BWI- Big Screen TV for your top-notch everything.

Love our theater chairs, missing power cord at delivery taken care of quickly. We would buy from Micheal again. Overall good experience

Great service and advice! I appreciate the no pressure approach and the patience. Thank you!

This review is a culmination of several visits and purchases at the Big Screen Store and the Sofa Store. My wife and built a new home in 2017 and of course, it needs new entertainment so after going through a very disappointing selection at Sams Cub and Best Buy, we ended up at the BSS in Glen Burnie. Long story short, we bought two 65 Samsung 8-series TVs, a TV hutch for one and had the other mounted over the fireplace. The sale was great and they answered every question I had with honesty and frankness to include the fact that prices were fluctuating and showed me a way I could maybe save some money. We ended up dropping around $6K in there that one day. Fast-forward to August 2018 and were back to buy some theater seating. The salesman gave us some space, we tried out nearly every seat and settled on the one we liked. Were told it would be 4 - 6 weeks for delivery and it arrived in 4. Delivery was great and coincidentally the same delivery guy named Bo did both deliveries. Great store, great people and no pressure to buy.

Justin was so great! He was very patient, he called to let me know that the price had dropped on my Samsung tv. He also notified me that the bose sound bar was on sale. He always checked in with me without being too overbearing. Thank you Justin and will love to do business with you in the future. Corie

I went here almost 2 years ago to buy my Samsung tv, and the customer service was excellent.

This was our first experience with The Big Screen and I have to say, we were extremely pleased. Tom at the BWI location was knowledgeable and professional. We not only bought a quality Samsung but, we also managed to land a great price. We look forward to returning for additional TVs.

The TV salesmen I had was great. I believe his name was mike?

Wonderful staff very helpful and great delivery guys....always a pleasure.

AWFUL! We bought a 75 inch tv three weeks ago, for some reason the picture does not show anymore. The sent repairmen out to inspect, they say it is physical damage but there is NO physical damage on the screen and it will be $500 more than the tv costed to fix. The warranty? Yea doesnt cover that. Big Screen Store says call Samsung, and the buck keeps getting passed. NO ONE IS HELPFUL, never buy from this place, they are the worst at customer service!!

Such terrific helpful people with no pressure and very helpful

We purchased a leather sofa, love seat and a large screen TV from the Sofa and Big Screen store. The experience could not have been any more pleasant. Adam was our sales representative. The Sofa Store was the first place we looked. Adam greeted us at the door and explained the layout. He listened to our needs and let us roam around a bit to look at options. When he could see that we had a question he was quick to answer questions and explain options without trying to sell us. My wife Nancy remarked how nice he was and she wanted to purchase the sofa from him if it worked out. The concept at the Sofa and Big Screen Store is reasonable pricing every day like CarMax. I can relate to that.I visited several other stores but in the end what Adam showed us was the most comfortable and the price was reasonable for a high quality grade of leather. I was thinking about updating our wall TV and when I learned a TV purchase provides a 5% discount on furniture so I pulled the trigger on that too (They price match Amazon so they are not playing a shell game with pricing) Michael was my sales rep for the TV and audio and he too was great to deal with. He explained and demod some nice features of a Bose audio system so I also purchased that at the same time. The Samsung TV and audio will be delivered tomorrow the furniture in about 4 weeks.Check them out.

October/November 2016I researched different models of the latest TVs available for 2016 at many different locations and web sites. Based on this information, I decided to pursue a SAMSUNG. I discovered that The Big Screen Store in Glen Burnie only carried Samsung televisions.I visited this store on back to back days at the end of October 2016. First visit I went alone, and the following day I took my neighbor who has more technical knowledge, and also was researching TVs. Both days the gentleman from TBSS (The Big Screen Store) was so helpful and knowledgeable. Mr. John Chadwick was able to assist, and was so up to date on all the models, and was able to answer any and all questions we asked him.I was so impressed by Mr. John Chadwicks knowledge and non-pushy attitude... and his patience as I walked back and forth between models. He assisted professionally with the measuring of the legs and stance information. He provided unlimited service and help during these 2 days. (NOTE: I did not pull the trigger on either day)I went back the following Saturday (first weekend in November) and asked to see Mr. Chadwick. He again spent all the time needed to assist me and answered my same questions. I picked out the TV I decided on, and Mr. Chadwick sat me down and explained each part of the payment and free delivery and setup process.Mr. Chadwick impressed me so much with his professional attitude and knowledge, that I have spread the word to my friend and coworkers to trust this store and Mr. Chadwick. It was a pleasure doing business at this location, and I will definitely continue to recommend Mr. Chadwick.The delivery and setup went smoothly.. and I couldnt be happier with my purchase... or this whole shopping process. Kudos to Mr. Chadwick!

He was very very helpful and knowledgeable about sales and service, I love my SAMSUNG.

Made large purchase of multiple items and everything went smooth

Great Service! Couldnt ask for a better shopping experience.

Great sales staff and great experience !Go go and get all your requirements met!Fantastic!

Great extended warranty service. A must have in my opinion !!!!!

Great prices...Great service!!

Big selection of everything.

Lots of selection but pushy shes people

Friendly smart staff

Quick and simple