Did a phenomenal job on my girlfriends car. You cant even tell its been in an accident. If I could give more stars I would

I work in the area & knew about the reputation of this shop so it was the best choice for body work due to a careless driver who damaged my new car. .From the moment I contacted Jon at Martino Auto Concepts to a week later when I picked up my car I was blown away w/ both the calm patient & professional way my issue was dealt w/ & when the car pulled up for me to drive home it looked showroom new. Exceptional service. Amazing! Would recommend them 100%

Jon was a pleasure to work with. He talked to me professionally and even fought for me during the insurance claim. An idiot driver side swiped 3 panels of my car and made a nasty dent on all three sides. Jon did amazing work and even fixed some bits of the car from regular Nyc street parking. He went above and beyond to restore my car during this corona pandemic. It even looks better than when bought new. Thank you Jon!

Recently had my BMW F30 in for front end damage. Car came out of the shop looking brand new.... All body panels lined up just like factory, no issues with the paint and the rest of the paint looked amazing after it was detailed. The staff here and Jon took amazing care of my needs during the repair and I honestly couldnt have asked for me. First time I was here I had the windshield replaced and it came out perfect. No issues with the glass itself and the windshield trim around it. Professionalism all the way and quality work. Thanks again guys.

I got a tour of the beautiful cars and had a good time. I reccomend anyone to go here for a tour of the amazing luxury cars they have.

Attention to details, 1st class treatment, the best

Ive had two front-end damage claims handled by Martino and in both cases the cars came out better than new. The attention to detail and the customer service levels are off the charts. And they handled all of the paperwork with the insurance company so it was no hassle. Top shelf operation all around

HANDS DOWN THE BEST AUTO BODY COLLISION SPECIALIST!! I recently was involved in my first car accident and I contacted Martino Auto Concepts by referral. Jon was an absolute pleasure to deal with. He invited myself into the boardroom where his entire staff made me feel welcome. They explained the entire process especially on how the insurance claim would take place and they took control over the entire matter. They were also able to get me into an upgraded rental to ensure I was comfortable while my car was out of service. Martino Auto Concepts called the other parties insurance company, met with the adjusters, and ordered all BRAND NEW OEM parts to ensure my car was was repaired according to BMW repair specification. Absolutely no shortcuts were taken on my repair. When I saw my car when the repairs were complete, I was in complete shock. My 2011 BMW M3 looked like a 2018 car. It was clean from top to bottom, flawless and looked like a show car. You could not tell my car was involved in a car accident. They provided the best service any customer can ask for, their work was phenomenal, and my family and I trust Martino Auto Concepts with our cars.

There are auto body shops that do it ‘now’ and then there’s Martino Auto Concept which does it ‘right.’ My 2017 TLX was backed into and the bumper and passenger side door were damaged. I was advised to bring it to MAC and it was the right decision. Jon and his staff answered my questions and assisted me with the claims process with unmatched professionalism. I thank Jon and his staff for restoring my vehicle and highly recommend MAC for their exemplary service!

AMAZING BODY SHOP! PHENOMENAL WORK GREAT TEAM HIGH TECH FACILITY AND JUST SPEECHLESS WORK!! NO DISAPPOINTMENTS EVER IN MY CASE!

Very good job...

WAS RECOMMENDED BY A FRIEND THEY DO PHENOMENAL WORK I WILL NEVER GO ANYWHERE ELSE!! JON YOU AND YOUR TEAM ARE ELITE!

This place is TOP OF THE LINE!!! Probably the coolest and cleanest shop you will ever walk into. The staff is super professional, understanding and knowledgeable. They take the work here very serious. My only regret is not writing this review sooner.

John is the man! He not only took care of our 2017 Nissan Pathfinder which was involved in a MVA, but he also installed our running boards which we had sitting around just because our last installer didnt work out (John did it at no cost). John had me wait a few hours for the running board installation but then got me some snacks while I waited! Its not every day you have that kind of a personable experience at an Auto Body Shop. John was also very considerate to my wife and kids the day of our accident by facilitating our rental car by the time we arrived at his shop. All in all, this place is highly recommended.

The people at this body shop ripped off my insurance company; took a whole month to replace/paint a fender and replace a rim on my Audi A4. They told me the job would be completed in no more than 2 weeks yet the job was completed doubled the amount of time quoted. They charged my insurance company ($7000+) way more than any other body shop quoted. Save your self from the stress and stay away from this shop!!

I recently had my car repaired by martino auto concepts, and I cant say enough about the excellent service. They fixed my car in no time and also detailed it for me. I would highly recommend this shop to any one looking for a professional job done well!

Recently had work done to my car at M.A.C. Great Service. Great People. The shop is Top Notch!!!

There are not words to express my appreciation for the way this company treated me. My car was attacked by nesting squirrels and caused nearly 5000 dollars in damage. The attack was in the cabin in the car not the engine. They got in through a design flaw in my 2016 Subaru Forester that allowed them to chew through the vent and destroy the carpeting in the rear which is attached to the rear seat. John fixed the destruction beautifully. He did this in 5 days as promised and he was available on the phone. The office manager, Debbie, got me a beautiful rental at no cost to me. And to be fair, Geico was wonderful. This is my second time using Martinos. The first time was when my Prius drove over retread on the lIE (due to traffic I could not avoid it) and got the same treatment.

HORRIBLE. STAY AWAY...- Work took double the amount of time quoted.- Very little communication. I have had a lot of custom work done on all my BMWs and never experienced anything like this.- No invoice or estimate prior- They dont run like a real business and take credit card, debit card or any kind of normal payment.Had to squeeze them for an idea of what the price would be and then when the final invoice came in it was double what was said (and we arent just talking about a difference of 100s of dollars).They are probably great for lambos and body work, but anything else stay away. They arent truly skilled in custom work for all kinds of cars.More focused on blinging out cars and showing cars for car shows. Could care less about the client (Who by the way puts money in your pocket to do those shows)Long story short.... Save you money, time and BMW from the pain you will endure.

They did phenomenal job on my car i recommend them to anybody thats looking for high quality work

Best Guys around, Jon and Joe run a tight ship and fight to get what the customer deserves, including my family and I. My experience here was over the top from the moment I walked in until the moment I pulled out with my new car. I can definitely say new because thats honestly what it looked like when I got my car back, a brand new car. After the accident I was scared that my car would never be like it once was but now I actually feel like its better than when I left the dealership with it if thats even possible! On top of all of this the receptionist Maria was more than nice to my family and I. She made it her priority to make sure everyone was ok following the horrific accident. Theres another lady, Debbie who sat in the conference room and went over detail by detail with Jon and us. She was also great! They assured us that everything was going to be ok and ok it was, better than ok. I would take my business here every time from now on, hopefully on better circumstances of course. I cant thank them enough! The very least I could do was right this review. Please trust them with all your automotive needs!!

Insurance repair ended up at more then 3 times what every other shop quoted, and to top it off they made me pay more money out of pocket then agreed on! John lied to me about literally everything the entire time. After everything I got a sub par repair and my insurance company was robbed. Crooks! 0 stars!

Flawless!! That is the only way to describe the quality of the work, the service, and the level of customer attention that you will find at Martino Auto Concepts. Flawless! I have been using this company for the last 10 years, and as a person who has a low deductible (and therefore I get my cars repaired), I have entrusted all of my family vehicles to M.A.C. from my dad’s Mercury to my daughter’s VW Beetle to my own Porsche! Flawless!But the very best part of working with Jon and Joe is their advocacy for the customer in dealing with the insurance company. Make no mistake, when a customer makes a property damage claim with their own insurance company [collision or comprehensive coverage] or against another’s insurance company [property damage liability], they are in a battle with the insurance adjuster. It shouldn’t surprise anyone that every insurance company wants to pay as little as possible on a claim. Maybe you’ve had the experience where you submit an estimate from an independent body shop, only to be told by your adjuster that the company will pay only 2/3 of that estimate (or even less)? That is in part why the insurance company will “invite” you into their own claim or repair centers for your damage inspection. At those centers nearly everyone is being paid by the insurance company (the adjuster, the body shop expert, the customer agents) - everyone except you. And when they tell you that your claim is worth “X” who are you to question it? How are you to question it?It doesn’t work that way at Martino Auto Concepts! When you drop your car off at M.A.C. the insurance adjuster meets Jon or Joe on the premises. That’s where the negotiation takes place, And when it comes to getting YOU every dollar of property damage compensation that you deserve, Jon and Joe are no lightweights in dealing with the insurance company. You won’t hear M.A.C. make excuses to you as the customer like “certain things just weren’t covered” or “we need to use secondary market parts in order to get the job done within the insurance payment.” If it needs more extensive repair, Jon and Joe have your back. On several of my claims I have had the adjuster say to me that “no-one is better,” and, “no-one is tougher.” That is exactly what I want to hear!As an attorney who deals with insurance companies every day, I can tell you that they do for me what I do for my own clients. That they deliver a flawless repair as well is the reason I have been with them for 10 years. In my book, there is no other body shop to use.

Professional in this place

I brought my mercedes g55 to them for headliner change, update of headunit, change of grille, and update headlights. Fairly simple plug and play job from what I have read.I bought all the parts prior which they said I could do and after all the issues I was told that I shouldnt have done that.Anyway. A job that should have cost $3-5 cost close $10k.No invoiceCash only8 mos later when I write this review I had to have some of the stereo fixed because wiring was wrong, and I had to have a part replaced because they installed it wrong.Had them install a simple stock mercedes steering wheel damper (Mine needed to be replaced)... They left out the bushings that came with the part so basically entire thing had to be replaced due to excessive wear within 6 mos.Cost a lot of money and even after all of that it wasnt even done well or correctly.

I am Bryan L. Salamone and I had my Lamborghini fixed at Martinos. I have several exotic cars and have had them repaired at many different shops on Long Island and in NYC. I am so pleased with the excellent work that Martino Auto Concepts did. The paint work = flawless. Finish; fit; all like new or better. I was able to have the car done much quicker than expected and it was returned clean... pristine. The best part was the price Event though it was a Lamborghini they gave me a VERY competitive price.. much lower than I expected and they stayed within the origal estimate. What a nice experience. I have several exotic cars and Martino Auto Concepts treated me well; the job was Perfect! the price was very good! TeamSalamone by Bryan Salamone recomends them!!!!

All work done there is flawless.

John is the man. Great customer service flawless work...

The customer service here is awful. The people here speak to you as if you are a child! I was appalled at the way the gentleman put words in my mouth and accused me of lying and committing fraud. Please think twice before coming here, they dont mind telling you a piece of their mind.

The best!

I waited over a month. the inside of my car was dirty and they ruined my carpet in the cargo hold.

Amazing