Now Under New Management David is simply the best person to go to for anything you may need he is currently restaffing and under his guidance I believe this place will remain top dog for some time, I was really glad to have walked in and met him recently.

The door was locked when it said opened the is only one guy is working who doesn’t know what his doing got told to wait to outside for 30 mins to an hr doesn’t even deserve a 1 star worse customer service ever

I needed to change my wireless plan and I went into the store to talk about my options. Rachel was the associate helping me and she explained everything really well then sold me what I needed rather than up selling me to something I didnt need. Before I left she called my number to make sure it was working - it wasnt - then went and fixed it. Whole process was about 25 min which is great since I didnt know what I wanted when I went in there. This is the second great experience I had at this store and I had a different associate each time

Absolute worst service of my life. My boyfriend and I went into the store because we tried to add lines to our existing contract from Verizon. Both of the employees were helping people when we got there. We waited over an hour and someone came in behind us, (theyre both still helping the other people) and one of the AT&T employees starts helping this guy along with the person he was already helping. After an hour and a half of not being acknowledged, another person walked in (both employees still helping original guest) and instantly gets help from one of the two employees. After about an hour and forty-five minutes we left the store. Now AT&T might not even get my service and Ill cancel it after two days. Absolutely need to fire/retrain both people working in the store (9/2/2020). Both employees both sounded incompetent about the knowledge of the business. One spent over 45 minutes just trying to get the guy to buy a phone, and telling him to go buy a cheap phone (iPhone 7, galaxy 8/9) to trade in to save the whole $200 off of a $1200 phone. Paperwork was also laying all over, phones on display were messed up, and not enforcing the mask policy stated on the door.

If I could give them 5 more stars I would. Absolutely blown away by the superior level of customer service I experienced when visiting the store. My wife and I were looking to switch carriers, as we are not happy with our current cell phone provider. Both gentlemen at the store were VERY helpful. Not only was my bill broken down on paper (at my request), but promotions were explained thoroughly. I stayed past closing time, and did not feel rushed to make a decision at all. I did not decide to go with at&t, due to reception at my shop, but would recommend this store to anyone. So here’s to you mr.park ranger, and Rick Harrison, you guys are awesome.

The manager took care of me and my wife wonderfully. happy to be close to a store that can really help

I switched my service to AT&T and Bill was able to make the switch quickly for me. Im an over the road truck driver and have still gotten good tech service and coverage.

The guys at this store went OVER and ABOVE to assist me with my issues TODAY. You guys ROCK. I will definitely cross that bridge to visit again when ATT services are needed.Thanks again.

Took good care if me as a new customer. Friendly and helpful staff.

Bill was really helpful when I needed to pay my bill and he did everything over the phone..He was was kind and understanding when i had questions about the bill and the methods that i can use.

Amazing customer service! Bill and Kirk were amazing helping me switch phones and answering a ton of questions about ATT TV.

I received awesome service from the store manager Bill, he had me in and out and took great care of the things I needed help with!

Best SERVICE you could ever ask for! Everyone is so kind and definitely will take care of you!

ATT is awesome. I love this location. The best service EVER.

Waited for 25 minutes for a brochure how to fix my phone. When I was approached that I had a broken screen. Manager could have easily saved my time and handed me that when I walked In saying I had coverage. 👎👎

Bill was super helpful with all our questions and went above and beyond to make sure we picked the right phones for each member of the family.

Got a new phone and upgraded service! Very clean and well managed store =)

These guys were great. They helped me pick out the right phone for me and transferred my information.

Great service. Agents knew what they were doing. They had us out in less that a half hour

We walked in and there was 1 gentleman being helped so we decided to wait instead of coming back another time (how long can 1 person take really). Over an hour later we STILL had not been helped and barely acknowledged! So glad were making the choice to leave AT&T...now we just gotta wait 20 years for help to shut off our service and well be all set!

Friendly people but they want your service so you better get that.

Friendly service, clean store and very knowledgeable staff. Currently I have a Note 8 and stopped to check the new Note 10. It looks like I am getting one

Bill the manager had great customer service!!! He was very kind and helpful! My husband loves his new phone!

They have good service and excellent people

Great heip and Bill the manager is awesome always helpful.

Horrible service from AT&T, do not recommend. I had to wait two weeks for an internet installation because I’m a single mom with a full time job and their installation hours are 8-12 or 12-4. One of their employees told me I could “just take an hour off of work” but I wouldn’t know when or if they would only be there for an hour. The tech came out to do the installation and left saying I was good to go but the internet didn’t work. I called support asking them to have him come back and they were going to make me wait a week before sending another tech out as they couldn’t fix the problem over the phone. I got on chat with my phone data and someone informed me a tech could be out later in 3 days. Tech got there at 5 PM and was in and out until 10 PM. Said all the out cable was bad and had to replace all of it. Tech left at 10 pm, still no internet and now no TV either. This tech told me someone would come out in the morning. Someone came out to fix the main hub in the morning, internet STILL not working. So I get back on with support and they tell me they’re going to have to send another tech out. I explain to the customer service they have already sent 3, the issue should already be fixed. We tried multiple times to try to reboot the system and finally internet works. At this point I’ve waited two and a half weeks and had to be home for 3 technicians to do the job the 1st one should have done and the internet is subpar. It will not even run if 3 devices are connected to it. WASTE of time, money and sanity. They make a “promise” to their customers, then give awful service and clearly do not care.

Sarah and Michelle, do a wonderful job down there, they dont beat around the bush, they get the job done, all while looking out for your best interest. I had a nightmare of an experience with sprint and theyve helped me out so much. Thanks you two.

Awesome reps! Love it! Will definitely be back for all my cellphone and tv needs

Ask for Tony or Hannah! Both great and helpful. Bill the manager is awsome as well!

Very friendly staff, answered questions quickly and gave very good advice!

Very large very nice store! Store staff was very helpful got everything I wanted

Misleading information.Unwilling to make corrections.Bill the store manager, is rude, snide and when confronted hung the phone up.I believe this store would highly benefit from new management.

Top notch new experience store... They have everything available~! Cellular Phones, Internet, TV, & Home Smart Security and Smart Automation~!

Most helpfull, but than again I am a Verizon customer contemplating changing. There would really be no savings in my case buth they did offer more data usage, as in unlimited. Will I switch? Im still thinking on it.

They are the best team of representatives for Verizon Ive ever had the joy doing business with. And theyve become friends.

They had all the new phones and everything you could want, but there service could use some work.

Bill has gone above and beyond to help me with my off branded phone to work properly

John is Very Knowledgeable and helped fix a issue i was having with my phone. Job well Done !!!!

I stopped in for a new screen protector for my S8+ and the store manager himself helped me pick one out, and put it on! Great service!

The scam is real. I went up upgrade my phone rhetoric said it would be a 15 dollars fee. When I received my bull it was 102 dollars more. So I call att and they say to bad. Its been more then 14 days... NEVER GO WITH ATT. THEY DO NOT CARE ABOUT COSTUMERS!!! TERRIBLE COMPANY

Tech didn’t show up for appointment

Very knowledgeable.

Awesome service, great prices!!!

The guy at the counter really hooked me up and bailed me out today thank you for the help and have a Happy New Year!

POOR signal in the Grand Haven, MI area. POOR customer service.Would not recommend using AT&T if you live in the Grand Haven Area.

They refuse to refund money, even when they broke my phone!

Fast, friendly, professional service

Close place to pay my bill.

I wasnt there today!!!

No help

Ok