This was the first time I have used this company for an oil change. I called in the morning and got in the same day. You cant be a hurry here. It took over an hour for a standard change, no extras. Not sure if it had to do with not enough help right now or if this is standard wait time. I need a special additive in my oil so I was pleasantly surprised with price. Clean, comfortable waiting area. You may have to do a U-turn to get to the entrance because of a median. Service clerk was pretty busy but remained pleasant throughout.

I accidentally booked here when I was looking for a different place. Quick service, was able to get an oil change 2 days after my initial search. Went in, got taken care of right away, and was talked to honestly about my vehicle. Was given a coupon discount.

Thank you to Zach and the crew for helping me figure out what was wrong my my vehicle. Did not have a pleasant experience at the Pilgrim Way location, but you guys definitely made it better. Thank you again!

I went in to get the tie rods replaced on my vehicle and they had me wait almost half of the day... I was fine with the wait... prefer that over them being quick and not thorough.The actual issue came when I was leaving and heading back home. I noticed that the engine sounded louder than usual and the CEL light was come on: It was the first time since I had purchased the vehicle a few year prior for this to happen.So I call them again and the service manager, who was very polite and professional, told me to come right back. I was actually a little surprised that they didnt try to deny that the new symptoms had anything to do with the service they performed. (Mightve been the only positive part of this entire experience.)When I got back, the technician that worked on my car walks over by me and asks me to open the hood...he didnt ask me to pull into a spot or shut my car off.It was almost as if he knew what the issue was... because he took the air intake hose and clamps it back on..!!!HE had undone the air intake unit at some point and forgot to reattach it... it happens......but there was no reason for them to have ever done that when I had gone in for a suspension issue!?!

Im disabled i had a flat tire on my trailer which carries my electric powered chair i had a spare but couldnt change it my self, I pulled into tires plus and asked if they could change my tire and how much, service manager said yes and said no fee.... call a tec.he came out and checked my spare which was low aired it up and put my spare on very nice people 10 stars to them

Marks up the prices on their parts insanely. Two front lower control arms $300 each (parts w/out labor) cost 67 each at Rock Auto, start at 80 at the surrounding auto part stores.2 pairs of brake pads $69.99 each, not quickstop. 2 pairs of brake pads rock Auto quickstop, $16 each. $22 each local auto stores.2 sway bar links, $69.99 each. Rock Auto, $6 each.One outter tie rod end, $79.99. rock Auto, $8The list just goes on. Youll get $5000 read outs for a full brake job with a piece or two of suspensionA mechanic should make his money off turning the wrench not marking up the prices 300% while still making a killing off the labor.He should be getting you new oem or after market parts for the cheapest he can effortlessly find

DO NOT GO HERE... THEY WILL SCAM YOU FOR YOUR MONEY. I just recently got my back two tires changed. My front tire went flat and I expected the front 2 to be changed. After hours and hours of waiting (even though we were the first ones there and they said they will work on our car first) they told me all of my tires are old and need to be changed. VERY BAD CUSTOMER SERVICE AS WELL.

Great employees up front. They said they do free brake inspection but then told me my tires were 20 years old so they couldnt check brakes. I just bought a couple tires a couple years ago. I asked how they figured the tires were 20+ years old. They said the DMV tells them by the number on the tires. News to me?

Green bay location. Guy up front whos name was Mark was more then a decent person. worked with me on what I needed done on my truck without hesitation and with a great attitude . No appointment but got me in rite away and and the boys in the shop got the job done quickly. Great job boys!

Good service friendly and professional. The new manager Mark was very professional and henest. They do good work here. Total auto Care. They do more than tired and brakes. Prices are very competitive. Half the cost of the dealership service centers nearby.

They do excellent work, and have fair pricing!!!

Mario was great to work with! Our online appointment was not finalized so we were not in the system when we arrived. He still got a guy on the vehicle immediately and had it done in an hour and a half. Didnt try to up sell us on any services and even let us know we had a license plate bulb out!

WalMart is a nice place to shop I go there a lot they have food there to Cynthia greene

Great service...I will go there again

Above and beyond service! Definitely recommended

First they cancel my appointment 10 minutes before it starts and had to be scheduled for the next day. Then when I bring the tire in they say they can’t take a tire off a rim. Tires plus can’t remove a tire from a rim. Constantly whining that they only have two employees

I was in on Sunday March 14 to get a tire checked because I saw a screw in it and I had low air pressure. When they called me to tell about my car, .they said I needed a new air filter, that it was dirty. I said that I would get it checked when I do my next service. My husband just checked and their is no air filter. First why are you under the hood when all I needed was a tire fixed? Next you take my filter out before I give you the ok for a new one and don’t give me any filter, not even my old one. I use to go here for all my mechanical needs, now I can’t even trust getting a tire plugged.

Very friendly and helpful to out of state people on a Im grateful

The Green Bay location was horrible. Mathew at the counter was rude. I had appointment for 8:00am they had me sit for 1/2 hour then said I needed to reschedule because the vehicle before me they lost keys. I previously had an alignment done in October which they said they Guaranteed for a year that’s why I brought back in. They lie and don’t honor what they say. When they did the alignment they tried to tell me I needed over $1400 in repairs. You can not trust them they will rip you off.

It was ok. Til they start telling all that was wrong with my vehicle.

Staff was professional with excellent knowledge. Suggested maintenance was reasonable and warranted. When I passed - and saw others pass as well, they did not force sell, rather respected my decision.Price was absolutely competitive with any other shop.

My regular mechanic was busy but he did tell me what I needed before I arrived to tires plus they said they can fix it hour tops an hours later I needed an entire new car for what they lied and said was wrong with my car my advice is fix what ppl ask for an don’t go lookin fa stuff that ain’t broke for an up sale it’s very unprofessional

Customer service was the best! Timely and corrected our problem completely. Thanks

They was very honest and good customer service.

I went in to the Main St, Green Bay WI location for a simple oil change on an older car purchased out of state. Originally bought in PA, they do not require a front license plate as WI does, so I asked that they swap these plates out for me also. They did not, as first requested, but Cody apologized immediately and put quite the work (about 20 min) along with Jason, into removing rusted screws and finding a galvanized screw set to handle this for me (for free). Thank you Cody and Jason for the teamwork and great customer service!Also, along with the complimentary inspection, I purchased (for like $10) the full look-see only to discover about $1400 of work that needed done, including some needy brake work. The good news? Since Im basically debt free but have to budget for expenses like that, Bob, who was working inside the store, cheerfully explained the suggested repairs. He happily arranged the list items so I knew what was most crucial. I appreciate the help and honest approach. Thanks guys! I will be back. :)

They took care of my requests and gave me the recommendations for what to plan on my next visit.

Battery and alternator 1/2 hour till close...Thanks so much...

Great service. Explains whats wrong. I dont know much about cars but I always get an understanding and never talked down to.

2 different times i went in for alignment. Held my car 2 hours while waited. Neither time did alignment. When i went 1st time they told me needed newer tires. I asked if i get them can they then do it. They said yes everything checks out. Then got new tires went back waied another 2 hour and again new problem

My car now sounds worse then when I dropped it off and they did not do they full service check I requested. I brought my car back and they telling me the new rattling is because something is bent however my car was not rattling prior to my wheel alignment!

Nik was super cool and very professiinal!

Bob at the Green Bay East store was so kind and helpful! The day after a major snowstorm my car started shaking. I called and they said to come in and they would look at it right away. 10 minutes later they had my car up. I had no idea snow can pack in your wheels and cause you car to shake. They were so helpful and nice and even told me what to do the next time this happens! Thanks Bob!

They are very professional and get job descriptions done. They are willing to recycle my tires for $3 each tires.

Always treat me right

I took my 99 ford ranger there to get tires changed in the rear, they told me my air filter needed to be changed and I planned on changing it at home so I had told them to leave it alone. He said ok, once I got home I was looking through my recept and seen they charged me $29.53 for a air filter I said to leave alone, I popped the hood and the air filter has not been changed. Once I am back in town I expect to have a refund for the money they charged for the airfilter they did not install. They will never see my money again, and would advise you to watch what they change.

Great place to go if you like getting ripped of, I brought my vehicle in to have my brakes checked and they tell me theres a leak in my radiator and I needed to have it replaced. Told them I couldnt afford to have it replaced and Id have to wait on it. After I got home, I checked my radiator over while the car was running and couldnt find any leak anywhere, also my coolant level was fine.

Mario was excellent with customer service. He understood all my concerns and kindly took care of them. I am very happy with the Bridgestone Run Flat tires. They are my second set of them. Thanks Mario for making my day better!

On July 9 we were on our way north with our rv when we hit a streak of bad luck, we had 2 blow outs and a flat tire. Lucky for us we were just entering Green Bay. We googled for nearest tire shop and tires plus popped up. Long story short we took the tires in explained our predicament to the manager ( traveling with 3 kids and a dog) and he had us taken care off in less than a half in hour. We were amazed and greatful for the prompt and wonderful service.THANK YOU GREENBAY TIRE PLUS TEAM. You saved our vacation!Sorry for the delay with my review it’s my first one ever.

Took over an hour to get my oil/filter change,tires rotated and my wheels balanced. I should have just changed my oil/filter and rotated my tires myself like I always do. Would have been a lot quicker to. As for the wheels balanced, that I had to bring in to get done. They dont tell you when your vehicle is done either. Will not be going back.

Service writer was super busy. Not his fault but a lot of customer calls and customers waiting. I was lucky. Got there early and was patient. Left my vehicle. They did the tires, all 4 corners. Happy with the service and the deal. Well done. They need more help at the front desk.

They called me four times to ask if I really wanted them to do the work on my vehicle. I cant help but wonder why the thought I left it there.

Stopped with an emergency after sliding into snow bank and knocking weights off several tires. The gentleman that helped us went above and beyond to help us out and only charged us a fair $40 to check and rebalance all 4 tires. Honest and fair, got us back on the road home(90 miles). Could not have had a better experience

Theyre expedient. Affordable. As and they communicate in laymans terms without condescension.

This is a great location. It is clean with a decent waiting area. I often feel like they are being honest with me about the condition and various needs my car has. Ive been using them for years.

Great place and very prompt service!!

Went to get my tires checked after having a blow out on the Highway I was treated with respect and they went out of their way to make sure I got the tires I needed, a price I could afford and all the services done that I needed. Highly recommend Tires Plus! Great service and knowledgeable staff

Knew what they were doing. Pretty fast. Solved my problem at no extreme cost. Id go back!

Everything, from the moment I walked in the door, was handled in a very courteous and professional manner. The person at the counter was able to answer all of my questions. The estimated time for completion was longer than it actually took, so that was also a good thing. My seats and floor where covered so as not to get them marred. All and all it was a great experience. And I dont usually have the opportunity to say that about my automotive repairs. So thank you. Very much.

Tried to charge me for work I didnt need... Never Again

I had a tire knocked off balance by some snow and needed to get it fixed asap because I couldnt drive on the highway with it. As soon as I got to Tires Plus they took care of my car. As a young girl I often am wary of car repair places but they didnt try to upsell me or do anything shady. They balanced my tires, rotated them, and got me back on the road in under an hour. I was super impressed!

Great mechanics- very pleased with both their knowledge and professionalism. Cody did the work on my vehicle and he not only found the problem he spent time explaining the problem and fixed it the same day! Additionally, you will find that they stand by their word and leave you feeling that you can trust and rely on them for all of your vehicles future needs.

A good amount of automobile work was needed today. Comfortable chairs in an A/C environment, along with a soda machine, magazines and a newspaper were available. Fast food restaurants are nearby, along with a grocery store within a walkable distance.

Took my car in for an oil change and was told the master cylinder cap for my brakes was missing. I don’t think so! My engine was dry! They did something and tried to take advantage of me. This loyal customer will NEVER return.

Made an appointment & yet somehow it took over an hour &a half for oil change & vehicle inspection that was done in a hurry or by someone who didnt care because it was about half filled out. On top of that, having nothing but problems since leaving. Car bottoming out & tires rubbing in wheel wells which wasnt happening before it went in... if youre about to take your car on a trip, dont take it here because I would have been better off without ever going there.

Went in with a appointment get oil change tires balanced and rotated after hour and 15 they pull my car out.but then they realize they dudnt balance my tires so they had to pull it back in sat another40 min.now my tire still shakes on the highway my oil is leaking and 2 weeks later my power steering was out of fluid they checked off it was full

Took forever. Tried to rip me off. Way too hot in waiting room.

I like this place. Customer service is always good. I never had to wait long. If extensive repairs were needed, dropping car off and picking it up is always the easy option.Ive been going to this store for years (over 10 years), rarely found anyone in the area with much lower prices.

Got me in quick, but put my tire on backwards the first time so really it took longer to get that sorted out. Also they have some very high prices on tires. If I didnt need the tire right away definitely would have liked to shop around. Right place right time for them to get me. 60 bucks more for a tire than what a local garage would charge.

Squeezed me in last minute to fix my flat before they closed so I could get to work the following day. Very grateful. Thank you!!

Was worried about my rims getting scratch during tire install but they did a good job no scratch or scuffs visible. Service at the counter was good and very informative. The only thing that I did not like was whoever worked on my truck did not wash there hands and had muddy/dirty shoe when going in and out of the truck and got it all over my steering wheel and carpet.

They do not listen to what u ask.. They do what they think should be done. I told them i wanted a patch on my tire not a plug cause i only had a pin hole in my tire and they went against what i said.. They put a plug in it when not needed. I will no longer take my vehicle or tires there.

This is one of the worst places I have ever taken my vehicle to get tires. They have broken multiple things on my vehicle for oil changes my tires and have given me so many issues I would never go here ever again

Made a 9:00 AM appointment for a Saturday two weeks out. It took them 2.5 hours to swap my summer and winter tires! What’s the point of an appointment? Was only a 45 min job to remove TPMS sensors and rebalance. They should not book so many appointments at the same time

Very good service a little to expensive

Great service nice people and good selection of tires and other services

Wait time is worst and to get a tyre replaced they took around 4hrs.Doesnt respect customers and shown lot of attitude and ill mannered guy Adrian.

You get better deal at Rays tire greenbay and an american made tire

The experience was awful! I went in to have my car fully checked on, as I was describing especially what I wanted fix the guy that booked my appointment just cut me off to gather my information. I paid more than one grand and when I got my car back they didnt even fix what I specifically told them to fix (my burnt out light as well as my windshield wiper) AND my car was still pulling to the left even though they charged me for an alignment. Ive never been more dissatisfied with service before, definitely not going there again.

Untimely. Terrible at maintaining and prioritizing appointments. An appointment made that should have been completed by 3pm was not complete until 6pm. This seems to be the trend at all Tires Plus locations....

The truck was done and it just sat there for like ten minutes. Nobody said that it was done but finally a mechanic went to the front desk. He was probably working on other cars too. It was good way to take the truck out, after it has been sitting for a year. My dad is not here to drive it anymore!

I scheduled an appointment online for an oil change and arrived 10 minutes early. About 1 hour and 15 minutes later, my oil change was done and I could leave. They did not even address the ridiculous amount of time it took which makes me think this was not abnormal. The gentleman was pleasant which is why I gave 2 stars instead of one, even though he never addressed the issue.

First time I went theyre they stripped my oil pan bolt . I had to have my car towed home. I had to pay . After they stripped it. Second time I had to go back several times for the same issue . Came in to have my suspension looked at . And they said it was a trailing arm they couldnt get it cause it was on back log. So I call dealer and oh wow to my surprise I got it the next day ... Then ask them how much cost for them to fix it the manager was supposed to call me back the next day . No phone call . No nothing . They need better customer service .. and better macanics ...

Great job with the inspection. I just wish it would have taken a little less time I was there an hour and 35 minutes but great job though thanks

Went in for a simple fix to my car. I I already knew it was wrong I just didnt have the tools to fix it.They come back and evaluated my car and said I needed over $25000 worth of repairs. these were completely unnecessary repairs.They get you to come into their store for one thing and then they find out 500 million things are wrong with your car.I would not recommend this place to anybody

The guys here helped me get a rare tire and put it on after getting a flat before noon on a Saturday. Took 45 minutes and nowhere else could help me out/werent even open. They did a fantastic job!

I was extremely satisfied with the service. When I had a nail in my tire I called for an appointment and they got me in right away. Very friendly and professional. Definitely going back for additional services!

Great group of guys, great place to get your done

I have been to the east side Tires plus 3 times within the last 9 years and was very happy with each visit. Every time, I dealt with a big guy with a wallet chain (wears a ski hat). Sorry I dont remember his name. Any time I had an issue he has resolved it and I left very happy with the result. I was sold some bad tires by a bad shop in chicago and he put new ones on that so far (its been 6 months now) have been great. I can completely tell the difference in driving. I also got a really good deal. Believe me, I shop around exhaustively for almost all of my purchases.

Work nearby at Aurora BayCare and had lots of clunking noises on front side of car. The car was left on Thursday afternoon to be checked and I also bought the full car checkup ( at a special at that time). The afternoon team changed some bushings and called me to pick up. Noises still there and I went back next morning. The am team ( manager Taylor) was great: without talking to much, without promising anything, Taylor took care of the noises smoothly; great manager. I would mention here Sharona, the person at reception, very hands-on, polite and timely; great service!

AVOID THIS PLACE! I had near mint condition BMW rims. They were not flawless, but the defects were not noticeable. They rims only ever had the factory tires on them. They even still had the factory balancing weight strips on them. Brought the rims and tires here for install and the scratched them up bad! There are noticeable scratches to the faces, mainly around the lug area. And on the inside they look like someone with a wire brush attachment for a drill attacked them to remove weights! Its bad!Best part is after a Yelp review Tires Plus customer service put on a pony show and acted like they cared by sending an independent inspector. While he was nice, he did not remove the rims to see the worst damage or really take a good look at them. A few pics was all.Since the inspector came about two months ago, I still have heard nothing back at all.If you have anything but a complete junker, avoid this place. In fact, I will now avoid the entire chain. Hell, even the manager tried to give me keys to someone elses car. I should have taken them and drove off.

If I could give less than 1 star I would. I needed 2 new rear tires so I bought them at Walmart but they couldnt get me in for a change so I went to Tires Plus to put them on, this was 11/9/18. There was nothing wrong with my rear brakes at this point. On my way home I noticed some grinding coming from my rear left tire when I pressed on the brakes. That was the only issue I had with my brakes. No spongy-ness and it stopped fine. I take my car back in this past Saturday, 11/24/18 to get my front tires replaced and they tell me that its as if my rear left brake pad fell off and then quoted me $700 for a rear brake job. Peculiar, no? On my way home I notice that I have to push my brake pedal all the way to the floor to stop. It was not like this before I took it in that morning to get my front wheels replaced. I check my brake fluid, put a bit more in to fill it and the brakes are still spongy. Needless to say, this place is shady and I ended up leaving with more car problems than I went in with. All I needed was to get my tires replaced and now I need a brake job. So thanks for that.

Fast friendly service to get oil changed, but when it came to asking to have a patch put on a tire and to rotate tire, was a joke the could not do this because they said tires were to worn down. Tires are only 6 months old and a good name brand tire goodyear witch are not bad or even less than half treat. These guys were more worried about trying to talk me into buying new over priced tires from them. Just very irritated

Was on hold for 12 minutes then hung up. Guess I am not a worthwhile customer!

They said it would take a couple hours. 6 hours later we find out they put it in end of day. I asked several times where my truck is. The answer was Im not sure

The car came back just perfect, wonderful service work done on it, but the customer service guy out front was a complete jerk. I felt like he was moving as fast as possible just to get me out of his hair so he could get back to whatever he was doing. After he finished rushing me through all of the paperwork, he walked into the shop area and started yelling audible insults and swear words at the mechanics. It was like watching slaves being abused by some sort of sadistic master! The guy around back however, was very helpful at answering all of my questions, he took time to explain what he was doing and why it needed to be done. I would go back to this place, but only if i could just deal with the mechanic himself, and none of the rude people sitting around up front.

I cant speak for all tires plus locations but this location is honest, friendly and helpful. I recommend them highly.

Great service and friendly people work there

Don’t come here unless you want to get ripped off with bad or extra service. I did an alignment here before selling the car to a friend. The friend took the car to the dealership and found the specs were off and parts need to be replaced...... why couldn’t these guys tell me this earlier? When I came back to them, they gave me $330 quote to fix alignment back to spec.....

Bob is always so kind!

I have been to this location many times in the past under previous management. I recently brought my truck there for a ball joint repair (under warranty) and alignment as well as a broken brake line. They replaced the ball joint and brake line but left a bolt loose on the brake caliper and didn’t attach and of the clips to the new brake line. Did a horrible job on the install. Also tried to tell me that other parts on my vehicle needed to be changed for absolutely no reason. Very unsafe and unprofessional repairs. I’ll never go back.

Great servi c e. Got the job done!

I will always recommend Tires plus! great friendly staff and knowledgeable! They treat you with respect and go the extra mile!

Super friendly and fast service. Explained everything to me when my brakes locked up on me. Had an issue a few weeks later and they fixed the problem for free just as fast and friendly as the first time.

Took over 2 hours to get a tire patched. They claimed that I also had almost $700 in repairs, but when I brought it to my mechanic, they found NOTHING wrong. They also claimed that I needed also brake fluid exchange and my brakes were going to fail. No one I talked to (including multiple mechanics) have EVER had to do that. So glad I dont fall for their scam. I would never recommend them to anyone for anything. Theyll try to rip you off, especially young females.

Great staff and fast service.

Honestly if I could give less than one star, I would. I went in for an alignment and rotation, having set an appointment the previous day. After an hour and a half of waiting, I was told there were multiple things wrong with my car and the total was going to be well over $800. I was also told they could not do the alignment or rotation without these things being replaced/repaired beforehand. I did not pay for any of the things they said were imperative, and ended up taking it to a different (and better) shop the following day. They did a full inspection of my car down to the windshield wiper fluid, and there was absolutely nothing wrong with anything else besides needing the alignment and rotation. As a young woman who admittedly does not know much about vehicles, when I bring it to a shop I put trust in the mechanics to perform what’s needed, not try and scare me into paying hundreds for things that are extremely unnecessary. Overall the service I received was very shady and I would take your business elsewhere if you don’t want to pay for things you don’t need, especially if you “look like someone who doesn’t know about cars.”

I cant believe theyre so busy with all the over charging they do. Buy your own parts, watch a youtube, do it yourself, video and you might save even $200 on small repairs. Just ridiculous scam scum.

Got our car done in good time on a Sunday! Thank you Tires Plus for making our return trip home from our honeymoon a lot better!😄

Worst customer service and rude unprofessional behavior.

Needed tires replaced. Stopped here to have a mechanical problem misdiagnosed. Went to CostCo... new tires & problem solved!