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Gandrud Chrysler Dodge Jeep Ram
2300 Auto Plaza Way, Green Bay, WI 54302, United States
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Gandrud Chrysler Dodge Jeep Ram
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Sc
Review №1

My service advisor Chris provided me excellent customer service during my latest visit. My truck was done in the time she had told me and was actually able to get more work completed in that time than what was initially thought. And best of all, she was able to get everything covered with no charge to me. Everyone there in the service department was super friendly and helpful in setting everything up for me. This is the service that brings customers like me back there not only for service but also in looking at our next vehicle. It’s good know know that if you buy there, you will be taken care of. Thanks again!

Er
Review №2

Mike and the whole team at Gandrud really made my shopping experience fun and painless! They made the extra effort to get me the best deal on my trade in and got me in my dream vehicle! I couldn’t be more satisfied or thankful.

Pa
Review №3

Wonderful dealership experience! My wife and I worked with Rick Peters on our purchase of a Jeep Grand Cherokee. Rick was exceptional. We saw a Jeep on the lot that we took for a test drive to see if wed like it, but it wasnt the right color for us. Rick did some searching and found one that was coming in that was exactly what we were looking for. He contacted us as soon as it came in so we could take a look to see if it was the one.(of course it was) Rick didnt pressure us at all, which we like. He was very informative and made sure we knew everything about the vehicle. The day we picked it up, we met with Rick first and then sat with Tim Norman to go through all the paperwork. Tim was really easy going and very informative as well. Overall, a great experience. Would highly recommend Gandrud.

El
Review №4

I purchased my 2017 Nissan Rogue from Gandrud in April and I have nothing but positive things to say! My sales rep was Matt Gonwa from the Dodge, Chrysler and Jeep location. My family has purchased vehicles from him in the past and he was willing to show me ANY vehicle that Gandrud had, even if it wasnt on his lot! Matt is genuine, honest, and goes the extra mile to help you! He truly cares about his customers. We always request to work with him!Gandrud goes above and beyond to make their customers happy!I have also been to the Gandrud Nissan service department and had wonderful experiences! Truly the staff at Gandrud is INCREDIBLE! I am very thankful I purchased my vehicle from them. I HIGHLY recommend them to EVERYONE!

Da
Review №5

Great experience! Matt was a pleasure to work with purchasing my new car. Very friendly and knowledgeable staff. Keep up the great work guys!!!

To
Review №6

We have purchased three vehicles from Matt at Gandrud Chrysler Dodge Jeep Ram. He has consistently been fair and listens to what we truly need and want in a vehicle. We trust him and his knowledge about the auto industry. As far as a car salesman goes, Matt is the best!

Wi
Review №7

Ordered a new 2021 Jeep Gladiator High Altitude with the diesel in her. From placing order, to receiving Jeep, everything was definitely top notch service from Mike Walters my salesman, along with everyone else involved. Whole process only took 6 weeks and was continually kept informed throughout the wait on my order. Promptly answered any and all e mails of any inquiries I had from start to finish. Very professional, polite, friendly and a great pleasure to do business with there at Gandrude Jeep. Would recommend checking them out and doing business with. Would order again with them . 🤙 Ya, P.S., love the new Gladiator…

Ch
Review №8

Gandrud was great to work with on getting our new vehicle. Excellent customer service and very helpful. We worked specifically with Salesman, Matt I., and he was awesome! Definitely would recommend buying a vehicle from Gandrud.

Nh
Review №9

Bought a silverado there, dealer is fine. Went on vacation couple days after purchasing the truck, came home to a slightly flat tire. Contact sales person to get check up. Specifically told the tech theres a nail in the tire because i saw the nail in it, waited 1 hour, tech come back and said he didnt see a nail. I left, will go else where.

Bi
Review №10

I have a 2010 Chrysler Town and Country van I purchased from Gandrud with 17 miles on. At the time of my latest service I was just under 199, 500 miles. The team responded to my requests for an analysis of all of the rattles and squeaks I was hearing and gave me an estimate for repairs of about $1640.00 dollars. After I authorized the work they went one step further and arranged for additional discounts of $200. They also replaced a light bulb for me. When I got home the light was still out. It only took a short time to drive back and mention the problem. Turned out I provided the wrong bulb to be changed. Without a second thought, they went right to work and replaced the right bulb at no additional charge, and they provided a free replacement bulb for the light that was really out! Great service. Great team to work with. Definitely will keep coming back for more.

Da
Review №11

After working with the salesman, Mike Walters, for 2 weeks and having emails confirming the price of the new vehicle I planned to buy and the amount they were offering for my trade, the salesman sent AN EMAIL indicating they were no longer going to sell the vehicle because I was out of state - a point I made clear several times throughout the sales process - WHILE I WAS IN ROUTE. Sales Manager, Steve, said the absentee owner created this policy and wasn’t willing to budge despite the deal being closed three days prior via email. Terrible customer service and training of their sales staff - avoid at all costs.

Je
Review №12

Super friendly & very professional. I could not be happier with their service. Absolutely top notch!

Ru
Review №13

Always a pleasure. Even if theres a little wait I dont mind. Refreshments are provided along with TV and a comfortable atmosphere. Thanks.

Ja
Review №14

Total experience and transaction were very smooth especially considering that our jeep came in on the saturday of labor day weekend. Wayne did a terrific job and answered all our questions, even calling us back at home on Sunday or Monday. We are very happy with our new jeep, and Wayne has called us several times to see if we need help with some of the new items that were not on the last 2018 jeep that we had.

Cu
Review №15

Recently sent my daughter over to get an oil change on our Jeep Wrangler. Unfortunately the tech did not have time to complete all the checks for a full service oil change. Tire pressure was not checked, and the fluids were not topped off. Starting to wander if they just charged us and did not change the oil.Called today to give them the opportunity to make it right, and told the receptionist about why I was calling, she could not find anyone to talk to me.Pretty sure we are done with them.

Gr
Review №16

Service Writer Brandon T was very knowledgeable and professional taking care of my vehicle needs. Service was completed correctly and in a timely fashion. I would highly recommend Brandon T at Gandrud Dodge Chrysler Jeep, thank you!!!

Je
Review №17

This is our third lease working with Mike Walters. Mike is great and is always so helpful. I enjoy going back to Gandrud for our vehicles. I was worried this time due to unusually low inventory but Mike worked with me to find what we were looking for. Our only suggestion would be to have Jeep manufacture more of the Olive Green Cherokees...Mike will get that joke. Thanks again. Mike Walters is the best.

Ke
Review №18

The level gauge on the DEF tank on my Ram 1500 stopped working. I was able to get my truck in for service in just a few days. The repairs were covered under the extended warranty. My service tech, Chris May, did an outstanding job from start to finish…….had my truck back the same day.

Ch
Review №19

I have gone here twice for service and was treated like a long time customer. The service department is kind and understanding of your issue(s). I saw sales reps speaking with customers casually and the oil change area staff was beyond nice.Listened to the cashiers explain bills and impressed with their professionalism.My go to service for the future.The renegade in the service waiting room blocks to TV though....and it is an ugly color lol

Ev
Review №20

I went in to get my tires balanced because I felt a wobble while I was going around 80 mph on the freeway. It was fast service and my car felt good afterwards. I had them done by Cole Miller it says and I think he did a great job. Me and my goat are both happy about this experience.

Ro
Review №21

Very straightforward process. You deal with the appraiser face to face. No run around. I was extremely happy with all aspects!

Ma
Review №22

Very Good Customer Service. I appreciated the shuttle service very much and especially the follow up work on my van!

St
Review №23

Service seemed good until i went to pay the bill and Megan the cashier wouldn`t adjust the bill for a service special coupon. Eventually things were worked out but it sure was a hassel to my life that i could do without.If your going to offer a service coupon please honor it.

Ry
Review №24

Excellent sales experience. My 20 year old son bought a Ram 1500 today and they were outstanding. Anyone looking for a great Dodge dealer in Northern Wisconsin this is the one. Thanks to everyone who helped my son with his purchase.

Sa
Review №25

Awesome!! Great sales process, not pushy, willing to grab a few different vehicles to get a feel for any see the differences with features and options. Matt G was great to work with and truly knows his Jeeps!! Jay going through paperwork and warranty made it simple as well. Looking forward to seeing how services go as far as oil changes and tire rotation!

Br
Review №26

I recently purchased a 2021 Ram Promaster from Gandrud. Rick Peters was an outstanding salesman to work with. He was extremely communicative & transparent, and I genuinely felt that he had my best interest in mind throughout the whole process. 10/10 would recommend and buy from here again in the future. Thanks Rick!

Pr
Review №27

Go to Ryan Maki he is the best!! He made the ordering process for my 2021 Jeep Wrangler Rubicon 392 order so easy and got it to show up at the dealership a month before it’s actual arrival date. Amazing experience 10/10 would recommend and buy from here again in the future.

Da
Review №28

Last year my daughter paid $7,000 for a 2011 caliber. She worked and saved most of her teen years to pay for it all on her own. We learned last week that the engine cradle rusted out due to the AC leaks on it. Dodge did a 10 year extended warranty. Well it expired in may. I called and spoke with Antilla. He told me they usually can’t do anything about an expired warranty but he would still have his manager look into it. I got a call today and they actually covered a $2000 repair under an expired warranty! He then told me I would still have to pay around $500 in non warranty parts to fix it. I get it. Wasn’t going to hesitate to pay. Then Antilla said he would try to get me a discount on that bill! Just outstanding Gandrud dodge service! Thank you for saving my daughters car

Bi
Review №29

Working with Matt G. at Gandrud has been nothing but the best. I get the best price right away and am treated like Mopar royalty. I will continue to buy all my new vehicles at Gandrud CDJR! Thank you.

Ka
Review №30

Great Job! I did not have to wait, they started on my car right away and they were soon back to me that the was finished and ready to go. Everyone was friendly and it was nice and clean.

Ev
Review №31

They picked up my vehicle for routine maintenance. Great communication during process, including an unexpected leak with repair. Vehicle was done when said it would be. Always friendly and courteous.

Se
Review №32

The overall service experience was very good. Lots of communication, attentiveness and status updates. Please note; they are VERY busy in the service department, so it took more time (days) than youd expect to have certain services above and beyond routine service provided. My check engine light (CEL) came on after the car was serviced, and I initially made another appointment to see what may have happened. Having some automotive knowledge, I discovered the service technician accidentally forgot to reattach the hose from the EVAP purge valve to the throttle body when reassembling the intake. Simple boo boo, as we are human, so I reattached it myself and the CEL eventually turned off. Thats the only reason for 4 stars. Otherwise, itd be 5. No follow-up appointment needed. Car runs great. Overall, thank you all for the hard work.

Mi
Review №33

Best service and sales by far no pressure when buying vehicles and good trade in values

Br
Review №34

Purchased a 2021 Ram 2500 and the whole transaction was great. Matt Gonwa was great and kept me informed during the process from beginning to end.

Ku
Review №35

I bought a Jeep Wrangler Sport. My sales rep Hunter Williams did a fantastic job with the purchase of this vehicle. He answered all my questions I had about this vehicle. I had looked at other Jeep locations as well but by far Gandrud was the best with answering all my questions by far. I couldnt be happier with the purchase of this vehicle.

Mi
Review №36

Salesman Ryan Maki had superior customer service. Took the time to listen to what I was looking for. All staff were pleasant and courteous. They worked quickly and had everything done including financing and a new plate within a couple hours!!

Sc
Review №37

Great dealership to work with. They are honest and they know your time is valuable. Their business model works well for them and for the customer. No BS. Just good cars and good prices.

Da
Review №38

I am from Kansas City and visiting Green Bay for an extended period of time. My wife is taking care of her elderly mother.My Dodge Ram 2500 Diesel was due for its first servicing (6,000 miles) and decided to give Gandrud Dodge Jeep Ram a try.I was pleasantly surprised at the high quality of service. The young man who checked me in was courteous and professional. He explained to me the cost, the service that would take place and the estimated time.I asked the service manager some questions about my diesel truck since I am new to diesels and not accustomed to the extreme winters of Green Bay. He was polite and thorough with his answers.The waiting area and bathrooms were spectacularly clean.As a bonus here was free high speed internet!

Ma
Review №39

I get my oil changes here and they offer tire rotations as well. They are pretty quick and also polite.

LU
Review №40

I just financed my 2nd vehicle, with Gandrud. A 2021 Ram 1500. My 1st was a 2017 Crysler 300c with the help of Dylan Leonard, who was awesome. Dylan was why I took my Neice to buy her 1st vehicle as well as my Girlfriend. My Girlfriend and I purchased 2 vehicles each. Wayne Olson helped me sell my Crysler and buy my 1st truck today. A 2021 Ram 1500. He was very helpful and Matt Ihlenfeldt helped as well in the process. Matt also helped my girlfriend buy her new 2019 Jeep Renegade. My experience with these Gentlemen was great. I financed my truck through my bank Community first. The first purchase contract had the Bed cover, which was 960. I didnt want it, as I planned to get something else at Toys for Trucks. They had a discount of 366 dollars, so when they took off the 960, they also took off the 366 dollar discount too. So instead of the whole 960 coming off, only bout 600 came off.. You have to watch them, they find ways to to milk you. Also my bank had wrong amount, and overplayed by 386 dollars. I had to call Gandrud as they didnt notice it.???

Tr
Review №41

Sending out a thank you to Hunter Willems and Jaason Roloff for the top-notch customer service that we received on the purchase of our new 2021 Ram 1500. This was our first purchase from Gandrud Dodge and these guys went above and beyond to ensure we were completely satisfied. We received a great trade-in value on our 2016 Ram and purchased the affordable 10 year 150,000 mi extended warranty on our new truck. Without hesitation, I would recommend this company to anyone looking to purchase a new vehicle.

Ro
Review №42

This dealership did a great job with the repairs and services of my 2019 jeep

Bo
Review №43

Much thanks to the Gandrud crew for making my purchase experience a good one. Im from out of state but Cameron and Jay made the deal a breeze. Very friendly and non pushy staff. Everyone was great, had Jake help with the delivery of the truck and was very pleased with everyone. Love the truck!

Be
Review №44

Great experience. Probably the only Chrysler, Jeep, Dodge, & Ram dealership in the world who honor their advertised online price.Ask for John Sherman when you go there. Guy is a champion.10 out of 10.

De
Review №45

Great Place To Purchase a Vehicle, With outstanding service.

Ca
Review №46

Great sales experience with Ryan. Thanks for making our vehicle purchase super easy!!

au
Review №47

The 2 Chris’s in service are amazing they always say hi to me when I come in and I don’t come that much but they treat me like part of the gandrud family. There always there to solve my problems and get me rolling quickly. Great job gandrud

Pe
Review №48

Always have a good service experience when getting my oil changed but since buying my Santa Fe often have to follow-up somewhere else to get a few things done...like the last time need to top off my coolant and because its a Santa Fe need to go elsewhere because Gandrud didnt have it?

Mi
Review №49

Excellent sales staff, Shawn & Brian, especially are very professional. I would and will recommend any seeking a new vehicle to go here.

Ja
Review №50

I have been having issues with my Chrysler 200 I dropped it off today and I Specifically said Don’t turn the car off because it will reboot and the issues will go away then start all over the next day They turned the car off and found nothing I then drove the car home and it started up again my car isn’t safe it going to cause a accident all I wanted was a Loaner and the dealership to keep the car figure out the issue I have Videos of the car acting up And I was sent home with no resolution and in tears next car I purchase will not be at any Chrysler dealership I’m still trying to get my car fixe I’m a nurse I do home care and I need a car Thays why I have a warranty I’m not paying for nothing to be done very very sad situation nobody seems to care hope pray I don’t get into a accident I Had to Go to Sheboygan for them to help me and get me a loaner that’s how a dealership post to treat their customers

Ro
Review №51

Wayne was great to work with, and kept us up to date on locating and the status of the vehicle we purchased, will do business there again.

Mi
Review №52

Looking 4 a pre owened van. Found nothing. salesperson was very nice. Not pushy. He listened 2 us

Pe
Review №53

Gandrud Ram Oil Change service is great I am in and out quickly and the work is done to my satisfaction. What more can one expect?

Mi
Review №54

Service team was fast, accurate, affordable and nice. Parts department helped me find a difficult part and was awesome to deal with. Sales department was zero pressure and actually referred me out for a better deal, awesome.

Ka
Review №55

My girlfriend purchased a used equinox from the dealership Saturday morning, we found the vehicle on Tuesday last week. It was exactly what she was looking for! Of course the battery was dead from the cold, so the salesman used cables to get it started, not letting it warm up at all before driving it from the back to the front. She did end up getting a new battery installed, after asking 3 times. Then she brought it home, and i went through the settings and what not and found that theres 320 miles left until the oil needs to be changed. I would think when you buy a vehicle, it would come with fresh oil and filter. Definitely not impressed with the service

Je
Review №56

Absolutely loved how quickly my oil change and tire rotation went.

Pa
Review №57

Chris is always a pleasure to work with!!! She knows her stuff and will not steer you wrong!!!

St
Review №58

Great service, very clean and comfortable

an
Review №59

Very helpful with my questions and resolved issue without making a service appointment.

To
Review №60

Everything was handled very well. The job I brought my vehicle in for was taken care of and I also had another problem that came up on my way to my appointment. And they also found time to diagnose that and get the part on order for me. Everything went very well.

Ka
Review №61

Professional, knowledgeable, efficient and friendly!

ru
Review №62

Didnt much care for the sure change on my oil change. I think it little bit over change. There not the only place I can get my service. Am going to shop around next service.

Er
Review №63

Jeremy Stroik went above and beyond to find the truck I wanted, with all the options I requested. 5 star rating! Love the truck Jeremy! Thank you for your help!

Ri
Review №64

Great place to buy a truck!

Jo
Review №65

Stopped while towing because we thought our Jeep wasn’t sending power to the trailer lights. It was actually a trailer issue, but they tested it for us and even got things working. Thanks!!!

to
Review №66

We had been shopping for a 2021 Cherokee Trailhawk for over a month and knew what color and options we were looking for and had been to three other Dealerships before we went to Gandrud. Even though Gandrud did not have the exact vehicle we were looking for Matt Gonwa was able to find us the vehicle we wanted (in fact it even had more options) and got us a cheaper price then the other Dealerships were offering for Trailhawk’s with less options. There are two Dealerships closer to us but it was well worth going to Gandrud. I would highly recommend Matt to anyone looking to get a new Jeep vehicle. Matt really went the extra mile to make sure we got the car we wanted. The whole shopping experience with Matt was a pleasure and never was there any high pressure sales tactics like we experienced at some of the other Dealerships. We will definitely be back to see Matt when we need another vehicle.

Ka
Review №67

If I could give zero stars, I would. I would discourage anyone looking to buy a vehicle here. I bought a 2017 Jeep Cherokee 5 months ago from here and have had nothing but issues with it. I was told the vehicle was in perfect condition leaving the lot and I hadn’t even arrived home and the check engine light was on. It is week after week I have a new issue with this vehicle on things that should not have passed an inspection before leaving the lot. I completely regret buying from them and would not recommend them to anyone else.

ro
Review №68

I only dealt with Tom Gedeon so I cant speak for the rest of the sales team but Tom was great and not overly pushy. He took the time to go over all the features of my new (to me) 2019 Cherokee Trail Hawk after the sale. My father has had nothing but good things to say about the Nissan department down the road as well. I wont hesitate to shop here again in the future.Bill

Jo
Review №69

Have bought multiple vehicles from them. Always the place I went for oil changes. One time they didnt fill up the oil. I went to them and they claimed that it has to be my van. I needed to bring it in every month to check it. Guess what, once they put the correct of oil in it. It never had a problem.Now this last time I go in there, I get back and I have a clunking going on in the back of my vehicle. Go back and they never tightened my lugs. Call a manager and he proceeds to say tell me he cant see the tire on camera but someone walks back there so they must have tightened it. Call Marvel because I apparently just became the hulk and can loosen my lugs with my bare hand. I will never purchase another vehicle here again.

Mo
Review №70

Gandrud Chrysler Service (Atilla and Service Manger) are truly an asset to the Honest, Great Service we received on our Chrysler Concord. We live in Marquette Michigan and if we are ever in Green Bay and have a problem with our vehicle it will certainly be coming to Gandrud’s for repair. When we are ready for a new vehicle Gandrud will be our first place to look. Thank you all so much for such a pleasant experience during troubling times.

Ni
Review №71

Thank you SO much to Matt Gonwa for going over the top selling me my Jeep. I’ve worked with him a few times now and every single time he goes above and beyond my expectations. He personally goes out of his way to make sure you leave with the car you want, and he happily answered his phone outside of work hours when I had a question about my car I was supposed to pick up the following day. Thank you Matt!

Ci
Review №72

Great service fast and courteous employees🙂

Ch
Review №73

The salesman was responsive, respectful and upfront with me while buying a used car. They gave me more than a fair amount for a trade in. Much better than any other dealership Ive experienced.

Ta
Review №74

The oil change and tire rotation great. Waited for paper work way to long! It sat in the parking lot after oil change longer than the service!

No
Review №75

We were looking for a minivan and they had a variety of great ones to choose from. They had made a mistake with the hanging price tag on the vehicle we chose - but this was not discovers until later. To their credit - they honored the lower hanging price tag. We feel we received great service all around!

Ba
Review №76

Wonderful staff!!! Easy to work with!!

Ki
Review №77

Ive been dealing with Gandrud Chrysler for about 8 years and they have always been very nice and kept my van going. Although Christine Thoma is my go to gal. She makes everything work out. Steve in Express lube is also a awesome guy. I highly recommend this amazing place.

Na
Review №78

Excellent service on all accounts!

Mi
Review №79

The express lane oil change is set up really well. Drive in, set up your service and they take care of it. Your vehicle remains inside where you can see it, walk up to it if needed, and they pull it up to their door while you take care of the bill. You get it back in the warm garage and drive out. Oil change and tire rotation in about a half hour and I was lucky enough to pull in with no wait. Staff was very courteous and friendly and provided a complete report on my vehicle inspection. Very convenient

Ri
Review №80

Went to Gandrud last night to test drive a vehicle. Came into the lobby and waited for 20 minutes. Three sales people walked pasted us and said nothing. We were about to leave and finally someone came out and gave an excuse he wasnt looking our way. Seriously, we walked in the front door! If you want to sell cars you should be looking for customers to come in the front door.

Lo
Review №81

This is the best dealership that I have ever done business with. Friendly, not pushy. Go out of their way to help you get the vehicle that you really want, not what they want to get rid of. From sales to finance to service, the people are professional and respectful. The facilities are also very clean. Thank you Jim Pachen and Ian for your patience and help. I would recommend Gandrud to anyone.

Br
Review №82

Great day for a show

Ra
Review №83

Amazing service and all staff are very knowledgeable. They are very professional and always keep you in the loop!

Pc
Review №84

Hunter been helping me here as im looking for a truck and all i gotta say is ..DUDE IS GREAT!! love his vibe and personalityAnit pushy like other folks i been around ..recommend this place and hunter

Gr
Review №85

We spent a ton of time looking for Jeeps. A good friend had recommend that we talk to Eric Rand at Gandrud Jeep. It was the best thing we could have done. Eric took time out of his day to analyze a few options outside of his dealership that he wouldnt have benefitted from and gave us great advice. In doing so I wanted to buy from him. Once we placed our order he went over and above on communication. Gandrud is extremely lucky to have a team member like Eric Rand. If your looking for a trustworthy non pushy Jeep guy who drives what he preaches Eric is your guy!

Co
Review №86

Great experience! I worked with Mike W. in buying a Jeep Compass and he was awesome to work with. He took the time to hear what my needs were and found the exact vehicle I was looking for. He also provided a better price than the competition. I couldnt be happier with his service and the Grandrud dealership.

Em
Review №87

Jeremy S. was an awesome salesman! He was fun to talk to and honest when it came to information about the cars. I like how easy it was to work with him, he never made it awkward and didn’t push anything. We loved our experience here and would recommend it!!!

Ma
Review №88

This is one of the best dealerships I’ve visited. We had a leaky tire and they were able to fix it so efficiently in the fast service lane. They were super friendly throughout the whole speedy process!

Ma
Review №89

I bought my 2018 Jeep Compass from Gandrud in November 2019. In February 2020 it began making a very loud humming noise when I would accelerate to 45mph. Therefore, I brought the vehicle in to their service shop in March 2020. They claimed to have fixed the issue at that time. The noise came back a few weeks later. Due to Covid-19 I could not bring my vehicle back in until the shop reopened. I brought it back into Grandrud on July 22, 2020. On July 23, 2020 Gandrud called me and again claimed to fix the noise but that they were going to keep the vehicle overnight to check that the noise was gone when the engine was cold. They called on July 24, 2020 to confirm that the noise came back. They tried a few other things to fix the noise and were then planning to keep the vehicle over the weekend to replace the rear differential on July 27th or 28th. July 27th Gandrud called and said they would be working on the car to replace the rear differential, to fix the noise, on July 28th. They called on July 28th after they put the new rear differential in and claimed the vehicle was still making the humming noise. They then said they were going to again try a few other things to fix it. On July 29th Gandrud called and said they were unable to fix the humming noise, so therefore they were deeming the noise as a normal hum noise. After Gandrud having my vehicle for a week and trying to fix the car, but ultimately they can not find out what is wrong with it, so therefore claiming the noise is normal is absolutely ridiculous to me. They distinguished the humming noise as a problem at first, but then claimed that it is not a problem due to the fact that they can not figure out what the issue is. Since they were able to get the humming noise to go away, but it would then come back when the vehicle was cold, proves that the noise should not be there and that there is an issue somewhere within the engine and/or transmission. This vehicle only has approximately 23,000 miles on it. It is still covered under warranty and should be fixed. Why have a warranty if they aren’t actually going to fix the issues. They do not want to take responsibility for selling a car with a very obvious problem. Better yet, when I got my vehicle back on August 5th, I looked in the back seat when I got home and they never put the engine cover back on. It had clearly been sitting there for many days, because there are now several deep imprints in my leather seats from where they left the cover sit. What a joke. I will never buy a vehicle from them ever again, nor do I recommend anyone buying a vehicle here.

Ke
Review №90

Austin Black is a great salesman! We didnt feel like he was trying to sell us anything. The staff here is wonderful. Very professional and knowledgeable and willing to help.I recommend Austin and his team hands down!! Come and buy a JEEP!!

Ma
Review №91

Recently decided to look for a new vehicle. Jeremy went above and beyond to help us find and decide on what worked best. Super friendly and knowledgeable. He was available for any questions I had before and after the sale. Great service all around.. Thanks

Ji
Review №92

These folks are awesome. Helpful, thorough, honest and friendly. We left feeling we were not only treated right but that we were given a terrific deal. Thank you for the integrity you portrayed Tom! We will recommend you to others. Also. Scott.. Even though we did not get a chance to say Hi, Thanks for working with trade.... It is appreciated in more ways than you know...

Ta
Review №93

Had a great car buying experience from Jeremy and everyone over there. He informed me tons about the dodge charger I purchased. Also made the test drive very enjoyable. Would recommend buying a vehicle from here.

Ch
Review №94

My husband and I purchase our Jeep Grand Cherokee from Gandrud. The staff was incredibly friendly and Jeremy made our car buying experience a breeze. Jeremy listened to out preferences and found the car to fit us without being pushy. He was extremely patient and made the whole experience very relaxed.

An
Review №95

This is the 3rd car our family has purchased from Gandrud, we go out of our way to come here! Everyone is so nice. You walk in feeling like OK, lets do this, not Oh god, weve got to go buy a car today. When they say best price, they arent kidding, shop nowhere else. You wont be disappointed.

Aa
Review №96

Had a great time buying my used truck from them. I personally dealt with Hunter Willems. I would recommend him as a sales rep! He was willing to let me drive and compare trucks to make sure i got what i felt matched my requirements and made the preliminary paperwork easy to do. I bought the truck in mid December. After a couple of weeks i had noted battery issues with the truck, causing it to start with difficulty. I had contacted them about the issue, and they had noted they hadnt checked it upon processing the truck before it had made its way out for sales. They took care of the issue and Ive been happy with the truck since!Note: The showrooms in the Dodge and Chevy dealers have plenty of eye candy to look at while you wait for any services!I look forward to bringing friends, family, and myself there for future purchases. Thanks, Gandrud!

Ja
Review №97

Bought a new 2019 Ram Rebel from Jeremy Stroik. Amazing trucks! If you havent already, take one for a test drive. My first time dealing with Gandrud. Im very familiar with the dealership experience as Ive worked at 3 different ones over my auto body career.Jeremy was very helpful to any questions. I had a few special requests and everything was handled perfectly.Very clean and inviting dealership. Never felt pressured, and if I was I would have called them out on it. Overall great experience!

Ra
Review №98

10/10 worked with Dylan L. Over at Gandrude Dodge. Couldn’t speak more highly of him and the staff. He got me exactly what I wanted plus more and for the first time, left a car dealership feeling great. No pushing you you buy or spend more. I’d recommend Dylan L. to anyone looking for a change in what they drive. Love this place, I’ll buy/ lease every future from these guys.

To
Review №99

The service department went on a 1 hour lunch break all at the same time. Been here for an hour and a half. So far. This sucks!!!!!

Da
Review №100

Excellent Dealership. Great People Good Deals

Information
100 Photos
100 Comments
4.3 Rating
  • Address:2300 Auto Plaza Way, Green Bay, WI 54302, United States
  • Site:http://gandruddodgechryslerjeep.com/
  • Phone:+1 920-468-1212
Categories
  • Car dealer
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Ram dealer
  • Used car dealer
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:Closed
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:8:30AM–8PM
  • Sunday:8:30AM–8PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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