Jacob was a great help and set me up with a great post-paid plan that saves me $15 from my last service. He explained everything very thoroughly, and gave me time to think over my decisions. Which i greatly appreciate, because I dont like pushy sales.
Service reps were knowledgeable and quickly helped our family of 5 set up new accounts and phones. We have been shopping at other cell phone carriers, and it was night and day how much better the service and package deal was at this store.
Every single time I go into this location they tell me what they can’t do for me while wanting money to accept what they have to offer. I called yesterday was told they have all of the iphone12 models available, yet I get there this morning and they have only 1 and not the 1 I asked about yesterday. When I signed with them it was an all day event. Save time drive to Tucson where you can actually get assistance. Pathetic that this is the ONLY location available to us and they don’t even keep it stocked with what the consumers need. T-mobile it is
Employees are very helpful and knowledgeable. My experience buying a new phone was easy
New to town and had a tech issue with an iPhone that locked my wife out of her phone. Never a good thing but the timing was particularly bad. We really needed her contacts. Edgar met us at the door, was at work on the phone as soon as he knew the problem and had us up, running, and out the door in five minutes. Great service from a knowledgeable and friendly representative. Highly recommended!
I recently visited our local store with an issue I had. I was met at the door by Gabriel. He immediately assured me he could fix my problem. Customer service was outstanding. I will tell all my friends of my great experience.
At first, we had great customer service here when we switched over our service. But when we started having problems with our new AT&T service using our new phones, the great customer service came to a screeching halt. The manager, Enrique, talked to me personally twice and promised to look into the issues we were having and call us back shortly. After not hearing back from him, I left 2 messages for him and didn’t get any call backs either. We weren’t happy with the network, and we were even more unhappy with the customer service, so we went back to Verizon where the customer service is great and the network works way better too.
Jacob and Edgar went above and beyond to get my voice mail working again. They were very helpful, did not rush and were able to get my phone working. I had already spent time on the phone with technicians who could not fix it. The service here is excellent. I will recommend this store to every one especially friends in Green Valley.
My appointment with Edgar Gaviola yesterday was quick, pleasant and very professional. The store is clean and comfortable and so much more convenient for us than driving to Tucson.
Stopped by recently to add another business line. The rep was rudeand condescending. Insinuating that a previous employee that helpedme 9 mos ago was no longer employed due to unscrupulous behavior.
This AT&T location is excellent in terms of customer services.I found the manager Enrique, Edgar and Ale to be extremely helpful in explaining all my questions.I find them to be honest and very helpfulGeorge Vaiciunas..Customer..
Enrique was super helpful in getting my moms cell phone taking care of when she got a new phone. Can all customer service people be like him please? He made it effortless and enjoyable. Give that guy a raise AtT&T!
My father passed away and I took my mother here to get some help with doing a factory reset on his iPhone and iPad so she could use both devices. Allie (spelling?) was sooooo nice, and very helpful setting up both of the devices in my mothers name and doing a factory reset. Allie was professional and kind and an amazing employee. Thank you!
Jon is awesome!! We switched from T Mobile and Jon was able to answer all our questions, and upgrade our phones and save us lots of money!!!
Enrique was super helpful today and even installed my screen protector. Great customer service! The staff and customers were following covid protocols.
Great costumer service, they were very kind and helpful. Definitely I would recommend to family and friends.
Jon gave us excellent personal service
Excellent service! Agent was very helpful and thorough.
Edgars the man!$120/ month (+tax)2 lines 100gig (60G hotspot)Vs.Verizon $90/ month (+tax) for2 line @ (30G hotspot)
Great service! Took my mother here to get her very first iPhone. Cesar was awesome! He was very patient, kind and helpful. I would absolutely give them my business again!
I had a wonderful experience! Ale was fantastic. She knows her business!
Went into the new store for an upgrade was taken care of by Alex. He was amazing and got the job done. Came out with the upgrade and switched from cox to direct tv for our cable provider. He even followed through the whole installation process to make sure we were treated right and happy with everything. All the staff that we encountered were helpful and eager to provide excellent customer service. Great team !!!! Love that AT&T is so close and convenient to home.....
Highly recommend! I worked with the Store Manager Jimmy, and he was exceptional. Super knowledgeable and saved me a TON of money! THANK YOU!
Input my phone promo incorrectly and cost me $600. GET YOUR PHONE PROMO IN WRITING. They’ll say $5 a month or whatever, but then input it wrong and scam you.
The sales team at the Green Valley AT&T store were extremely helpful. Worked to find a plan that was within our budget and actually saved us money. Thanks at&t for putting a store in Green Valley.
Disabled and handicapped relative was hustled into a new contract with direct tv as part of a new phone contract. Now in order to get out of the unused contract Direct TV/ATTwants nearly $500. early termination. Do not get caught by this scheme.
One of the worst customer service reps. Try exchanging phone but no one can help you even to order one. Also phones dont even work but you still have to pay for them. Its all about the sell and the commission.
Very helpful. I was in and out quickly.
Awesome customer service, Great product selection & affordable
The dude who helped me was nice
Great service by Louis
Awesome customer service!!!
Lots of confusion
This store is great. Was able to get an iPhone 13 for free just for trading in my old phone. All of the reps seem very knowledgeable and has now become my one stop shop