Once again- another place that I had not stepped foot in since the Great Shutdown on 2020. I was craving a cone of my daughters favorite flavor--Jamoca Almond Fudge. (Side Note: she is away in college and this was a great way to think about her today.). The shop is small, but clean and the service was top notch. Astrid helped me remember the name of the flavor I was searching for and served me a delicious sugar cone of my flavor with a smile. I definitely recommend visiting this location in Greenbelt, MD. Thank you, Astrid, for the excellent customer service. Keep up the good work. I cannot wait to come back to visit. 😋🍦

Baskin and Robbins is a great place.To enjoy some very good ice creamMy favorite place

This store ruined my daughters birthday and I will never spend my money here again. I have actually been a loyal customer at this specific location for years, unfortunately my business has been lost for good. The customer service was gone down over the years and I would rather spend my money elsewhere. I placed an order for my daughters birthday, I ordered a unicorn cake on a Sunday with an expected pick up of Tuesday. Well I get there on Tuesday to pick up the cake, and to my surprise the order isnt ready...because the associate who took my order put it in for a pick up of Thursday! I was told to take another cake however the cake that I was given was a generic cake not the unicorn cake I ordered, I was in a bind because the store was closing in an hour and my daughter was expecting a cake for her birthday so I had to take what was offered. This store has done nothing to rectify this incident. The only thing that they have done is blame me as if I dont know my own childs birthday. This mistake was completely on them, the receipt I was given has the proper date. The associates will not even give me the managers name. The associate should have done her due diligence and properly read the ticket. This is unacceptable and not how you keep customers. There are other ice cream shops in the area such as Carvel, Hershey even the local Giant has better service then what they provide.

I have been ordering my cakes from here for years now. Can I just say Oh my god the cake was a complete disappointment I order a cake that had picture on top and picture was probably not sticked right or put in right because it was sticking out from the sides and it has like air bubbles in the middle. This use to never happen maybe the new cake maker does not have enough experience or enough training please train your cake maker. BY THE WAY same thing happen with the last year cake so yes definitely not coming here any more for cakes

This is the worse place I went. I went to the store on Thursday with my kids to enjoy some ice cream. And It’s usually the same guy I see, the employee wasn’t in uniform, wasn’t wearing a face mask and gloves! What else the employee don’t do! The other employees are good of using face mask & gloves. But I will never come back!

If your online hours say closing at 10 PM make sure you close at 10 PM. Not 9:30 PM! You might as well change the hours to 9 PM. You have people coming and driving to buy ice cream. Whoever the Manager is make sure your employees know to close at 10 PM not 30 mins before. Thank you! Other then that its a great Baskin Robbins! Always come here. Around 9:30 and its always open. Never seen the guy today but let him know y’all close at 10 PM

Love all the flavors, the staff seemed like they wanted to be somewhere else & not at work, smile & laugh a little more.

Ice cream Cakes were great! Also had a Groupon and was able to get all my kiddos icecream. Very professional place.

Great customer service, I went there to get a birthday cake for my son, the lady great me as soon as I walk in the door, ask me what I want and the cake I got was so good, all the kids that comes to my son birthday love it

My go to place whenever i need an ice cream cake..plus great customer service

The owner doesn’t pay for training, how you don’ pay for training if all you do is scoop ice cream and make shakes. There’s 14 cameras in that shop, the owner acting like his employees going take his ice cream. There’s no way a owner should have 14 cameras in one shop .

Great place to pick up a variety of different ice creams and sorbets delightful staff.

Very good service. Clean store. Nice employees. Delicious ice cream

The car qualities are good also the wait time was not long at all they are very kind workers I appreciate all the help that I got on my visit..

Not order that much .. I do love ice cream only summer time..

Super friendly and very helpful. I bought a cake and the gentleman came out to help me find the right one and wrote on it for me.

Very good customer service. The lady helping us was very patient with my nieces and nephews who can be a handful

Great customer service, I order a pineapple coconut ice cream and is very delicious I recommend this place👍

This was my first time going to this particular Baskin-Robbin. The people there was so very nice and very respectful and helpful.

Yum! Hard to pick fav flavor!

My vanilla milkshake was so good, I finished it in one gulp ❣️❣️❣️

Friendly staff. Prices are good.

Lots of good choices. Very tasty

Very unfriendly. will never visit here again! I am a huge fan of BR,and this is the worst store in terms of service. Disappointed. Hope the crew (the guy) to be treated the same way elsewhere.

Yummy flavors you never heard of

Great Service, Great Ppl All The Way Around A Great Place For Kids And Adults! Go Grab Ice Cream At Greenbelt Baskin Robbins

Friendly staff, great ice cream

Good place for ice cream

The best ice cream....

Great customer service, smiles everywhere.

Clean well run

Great section of ice cream but Lady who works there is rude!

Stop by and get something for yourself anytime you are around

I recommend this place

Simply the besr!

Love the ice cream

It has a large selection of ice creams, ice cream cakes, shakes and more!!! The staff is very friendly.

Great service with a smile

Love their sundaes

Great experience

Good

Great

Good

Slow!!!

Yum

Love it!

Creamy theft

Yummmmm