We spoke with a customer service representative that informed us we needed to speak with the owner Susan Surner about an issue we had with service. We left Susan several messages that went unanswered,  including messages with her office staff. We finally heard from the service manager who told us he talked to Susan, she said there was nothing she would do in regards to a recent bill.  It was only after we decided to dispute the charges from Surner, that we were able to speak to Susan and service manager Scott. Once on the phone, it became apparent that she lacks basic customer service skills. She was rude and tried to bully her way out of the situation with Scott by her side.

I just recently received an oil delivery and had a wonderful experience with the driver Leo.First he startled me moving past my window.I stepped outside to see who it was and he was very friendly and apologetic for startling me.After the delivery he knocked on my door holding the receipt, he asked if my furnace was running...I said yes with a curious look.He had noticed that the total fill was nearly the total capacity of my tank and was concerned that the furnace may have shut down on me.I really appreciate this extra step in customer service.Thanks Leo B. Or Leob truck T-6

I am very happy with the job that Surners did for me. I have a new boiler system put in and very pleased with the work they did.

The office staff is great, super friendly and helpful. Always deliver quick, they even came once in a snow storm on Christmas eve! Always will be my pick for oil as long as I live in Greenfield.

Love Surner Oil, employees are great, and caring... i have been with them for over 10 years.. cant bear their prices eitherTurners Falls MA

Good place to buy oil, but dont get service from them. I prepaid for the service (different price than listed on the website), I had the first appointment of the day at 8:00 (between 8 & 8:30) started calling around 8:45 and no one knew why he wasnt there yet, he showed up after 9:30. Then after the service I got another bill for extra work he did without asking.Maybe I just dont know how it works, Im a new homeowner, but I was told it included filters, then was billed for filters (apparently air filters arent included but they dont ask before charging a premium price for them).Ive spoken to multiple customer service reps and left messages for managers, I finally spoke with a manager who basically said, well thats how it works.

We have used Surner Heating for six years at 2 locations and have nothing but good things to say about them. They are professional and reliable. Their service is excellent and their delivery/supply has been flawless.

If i could give 0 stars I would.Very disappointed in customer service.Prices started out great but that ended quickly (introductory costs were low, they didnt tell me they went up after first delivery)Lots of hidden fees in each bill. Find another supplier, youll thank me.

Good oil prices, friendly family owned company. Great customer service

The woman on the phone in Greenfield misinformed me that the amount of oil I bought in early December would last me through March... it didnt even last 20 days! My tank went dry, causing me major water damage and two days of hypothermia, stress, $$$$, and wasted time. SURNER SCREWED ME, try another company in the area like Kieras.